SmartKarrot: Intelligent Customer Success Software
DEMOCRATIZE SUCCESS

SmartKarrot is for everyone.

...which is why we offer unlimited users.

From “cost centre” to “revenue centre”.

As Customer Success teams evolve, they require intelligent, new-age tools to support them.


Renewals

Smarter and more efficient renewal management.

Account Expansion

Easily identify, manage, and close new opportunities.

Adoption

Improve usage and sentiment before it’s too late.

Scale & Efficiency

Take advantage of automated operations and save time.

From “close and move on” to “close and expand”

Keep up with targets by enabling growth in your existing accounts.


Account Expansion

Easily identify, manage, and close new opportunities.

Net Promoter Scores

Proactively improve usage and get higher NPS.

Engagement

Manage your relationships and optimize every touchpoint.

Scale & Efficiency

Take advantage of automated operations and save time.

From slow and bland to fast and engaging.

First impressions matter. Showcase your product and make sure your customers are set up for success.


Speed & Accuracy

Structure and optimize operations for better onboarding.

Consistency at Scale

Standardize your process with future growth in mind.

Engagement

Manage your relationships and optimize every touchpoint.

Scale & Efficiency

Take advantage of automated operations and save time.

From Net New Sales to Net Recurring Revenue.

Better insights allow you to drive consistent improvements and growth. Be aware and be in control.


Visibility

Data and dashboards that are tailored to your needs.

Notifications

Intelligent insights straight to your inbox as often as you want.

Added Value

Improve your NPS, NRR, and overall company value.

High ROI

Automate your operations and focus on the bigger picture.

SMARTKARROT OVERVIEW

Tap into growth.

Whether you need to optimize the customer journey, increase upsells, or scale your operations, SmartKarrot is here for you.

Customer management features your teams will love.


Integrated Data

See all your customer information with simple, easy-to-use views.

SmartPlaybooks

Ensure consistency of activities by including all relevant roles.

Early Warning
Systems

Make intelligent decisions proactively.

Health Scores

Build quality relationships across all your products and services.

Dynamic Segmentation

Get personal with customers at each stage of their journey.

Automation

Simplify dozens of actions like Tasks, Campaigns, NPS, and more.

SmartKonversations means better quality calls.

Get insights and data from your daily video calls.


Analysis

Make sure your calls follow industry best practices.

Calls of Interest

Automatically trigger next steps based on call sentiment.

Keywords

Get a quick glimpse of the topics covered on every call.

Coaching

Use real data to improve your team’s performance.

Be aware and proactive with SmartOps.

You're always one step ahead with proactive intelligence derived from your operational data.


Revenue
Intelligence

Trend analysis for Renewals, Upsells, and Cross-sells.

Risk Intelligence

Our proprietary algorithm spots accounts at risk of churn.

Engagement Intelligence

Improve customer relationships proactively.

Adoption
Intelligence

Get help driving product usage before it’s too late.

Slice & dice any way you want with SmartInsights.

Visualize your data with the most powerful and customizable reporting tool on the market.


Enterprise BI

Layered on top of SmartKarrot’s data for smarter reporting.

Flexible

Reports that paint the picture you want for each stakeholder.

Automation

Schedule and send reports to the right people at the right time.

User-Friendly

Avoid spending hours in PowerPoint and Excel.

GET RESULTS

Work smarter, not harder, and
achieve more.

Designed with efficiency and growth in mind, our intelligent tools are designed to help you succeed. Our customer’s results speak for themselves.

50%

Increase in
Expansion Revenue

25%

Increase in Adoption
and Utilization

20%

Increase in
Net Promoter Scores

140%

Increase in
Net Recurring Revenue

Find out how to
take your success

to the next level.

Book a 30-minute meeting
with one of our expert
growth consultants.

SmartKarrot CS covers all your Customer Success needs.

The basics are
smarter with
SmartKarrot.

Explore the platform

Karrot+

Intelligent add-ons for next-level growth.

SmartInsights

Business Intelligence for reporting & dashboards

SmartAssist

Personalized virtual digital assistant for humans

Kommunity

Team social feed and collaboration for internal teams

Ally

Customer portal for an external line of sight and collaboration

SmartOps

Operations and risk intelligence for proactive tracking and action

JUST LAUNCHED!

SmartKonversations

Call intelligence for coaching and value optimization

Setting you up for success
from day one.

Resources & Insights

Intelligent Customer Success Podcast Intelligent Customer Success Podcast
NEW MICRO-PODCAST!

Customer Success Intelligence Podcast

In Episode 26, our CEO chats with Irit Eizips about the evolution of AI-Powered Customer Success.

Customer Success Blog

Articles & Blog

Current insights, resources, inspiration, and ideas that will help take your Customer Success team to the next level.

Customer Success Survey

Customer Success Surveys

We survey CS Teams from all over the world to get their feedback on current industry trends and what they see for the future of CS.

Take SmartKarrot for a spin

See how SmartKarrot can help you deliver
winning customer outcomes at scale.

Book a Demo