Intelligence-driven, scalable insights for onboarding, adoption, retention, and revenue growth.
Understand your customers interactions with your product and make informed product success decisions.
Bring efficiency, add scale, and connect user behavior to personalized actions.
Define and track onboarding by phase, user progress, account, and portfolios.
Identify, monitor, and execute timely account expansions with real-time reports and indicators.
Proactively identify at-risk customers and prevent churn using automation, early warning insights, and more!
Optimize product usage by monitoring in-depth user data and receiving actionable insights
Improve decision making and actions for enhanced outcomes.
Get a complete view of your customer and all their moving parts.
Create the right scoring system for your organization.
Deliver consistent customer experiences and repeatable success.
Increase your productivity real-time, automated alerts.
Create groups across accounts and users.
Drive adoption, upsell and cross-sell using extensive product data.
Reach out to groups of customers when you need to.
Create surveys to get timely feedback from your customers.
Automate your actions, alerts, surveys, and more.
Create and track tasks across teams.
Create alert rules that are flexible.
Manage, analyze, and optimize your customer interactions.
Proactively uncover key insights and receive data-driven recommendations for your team.
Transcribe your calls and catch key phrases used by customers to trigger actions.
Get status updates, warnings, and extensive reports at the right time so you can make effective decisions.
Create, monitor, and automate comprehensive Playbooks for every scenario.
We aren’t just any Customer Success platform. We have the insights, imagination, and technology that others don’t.
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Employee success drives customer success.
Don’t miss an episode of the Customer Success Intelligence Podcast
Our annual survey captures the current state of CS Intelligence and automation.
Resources for new and seasoned Customer Success teams.
Features and SDKs you can integrate into your apps.
Calculate the potential ROI you could achieve with SmartKarrot CS.
Intelligent, actionable customer success platform to drive onboarding, adoption, retention, and revenue growth at scale.
Empower your teams to drive predictable and repeatable success from onboarding to advocacy.
Easily operationalize and scale your customer success processes, teams, and outcomes.
Get all customer data and actionable insights in a single view to deliver personalized experiences.
Get best-in-class actionable intelligence—from predictive insights to prescriptive guidance.
All the features you need to prevent churn, drive upsells, foster advocacy, improve team efficiency, and enhance customer experience.
Task & touchpoints
Surveys & pulse
A comprehensive suite of customer success tools for your whole team to drive superior customer outcomes and demonstrate business impact.
Get a unified, end-to-end view of the customer’s journey with actionable insights.
Consolidate customer data from multiple sources—product usage, financials, tasks, support tickets, and more—to empower your team with a single source of truth.
Easily identify at-risk or upsell-ready customers with health scores.
Completely customizable, it is a combination of criteria meaningful to your business.
Analyze customer health by lifecycle stages, subscription tiers, etc. and take proactive action as needed.
Get real-time, actionable intelligence served to you on a platter with 20+ out-of-the-box alerts.
Stay on top of both risks and opportunities effortlessly, so nothing slips through the cracks.
Spend less time hunting for information and more time doing what you do best—proactively engaging and helping your customers succeed.
Make success repeatable with access to powerful, flexible, and easy-to-use playbooks.
Playbooks are a collection of prescriptive best practices from onboarding to advocacy, customizable to your business needs.
Leverage success plays to help your team with step-by-step guides to deliver consistent customer experiences
Monitor product usage across segments via feature usage heat maps, event funnels, and advanced engagement indices.
Identify bottlenecks and drop-offs at each stage to improve product adoption.
Make informed product success decisions to build products that your customers love.
Segments are groups of customers with common characteristics—such as demographics and behavior—which form the base of other key actions.
Easily define rule-based, dynamic customer segments that auto-update as new customers enter your database.
Use segments for a host of subsequent personalized and powerful analysis, actions, and automations.
Send the right message to the right user at the right time to drive customer engagement at scale.
Easily create trigger-driven, multichannel, automated campaigns based on actual user behavior to deliver personalized experiences.
Use the power of customer surveys and pulse feedback to let customers know that their voice is being heard.
Seamlessly view and track all your customer tasks and touchpoints from one place.
Easily manage tasks via bi-directional sync with your favourite task management system or SmartKarrot's in-built capability.
Loop in team members to customer touchpoints to keep everyone informed and promote collaboration.
In Episode 26, our CEO chats with Irit Eizips about the evolution of AI-Powered Customer Success.
Listen wherever you get your podcasts.
Current insights, resources, inspiration, and ideas that will help take your Customer Success team to the next level.
We survey CS Teams from all over the world to get their feedback on current industry trends and what they see for the future of CS.
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