Achieve Your Retention &
Upsell Goals To Drive

Customer Success

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Ready for data-driven success?
You'll be in good company

End-end Features To Operationalize
And Scale Customer Success

360 insights
across systems

Configurable
health scoring

Touchpoint
management

Personalized
onboarding

Tasks
and alerts

Product adoption
guidance

Outreach
campaigns

Pulse
feedback

Customer Success Board

Easiest Way For Customer Success
Teams To Achieve Goals

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Comprehensive
Views

Drilled down portfolio views across health score, lifecycle and subscription tiers. Identify at-risk and upsell opportunities easily.

Touchpoint
Management

Create, manage and monitor customer touchpoints. Operationalize your high, hybrid and tech-touch strategies.

Manage Onboarding
& Adoption

Easily track onboarding phases and adoption metrics. Drive adoption and feature announcements.

Automate Tasks,
Alerts & Actions

Configure tasks and alerts. Enable the personalization engine and automate multi-channel campaigns.

A Configurable, Comprehensive
And Easy-to-use Platform

Configurable Health Score

SmartKarrot's configurable scoring allows you to prioritize & track accounts effectively. Easily drill down into at-risk or upsell potential accounts. You can also view by lifecycle stage and subscription tiers.

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Comprehensive
Account Views

Get comprehensive account data across revenue, support, tasks and activities in one screen. View by portfolio, individual accounts and overall organization. Configurable views offer additional flexibility.

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Our Customers, Our Success

SmartKarrot is unique in that, it helps in capturing and tracking user behaviors based on events and that can trigger personalized communication to the targeted audience. These can be easily be customized as well. Just what a CSM team needs!

...

Srikant Chellappa
CEO - Engagedly, St Louis, MO.

Kommuto relies on SmartKarrot's segmentation and notifications capabilities to improve the booking experience of our customers for their commute needs. It has been a game-changer for a recurring revenue business like ours.

...

Raj Menon
CEO - Kommuto, Nashville, TN.

Our team now knows where a customer needs help and with which aspect of our product. No more guessing. Such visibility helps us take targeted, swift action and increase the adoption of our features. It's made a difference to the way we work. needs!

...

Dheeraj Sharma
CEO - PlayAblo, Bangalore, India.

Usage Analytics

SmartKarrot allows feature adoption analytics across the user journey. It also allows you views at product level as well as account level. This aids product owners in assessing the usage trends for improved product adoption.

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Simplified
Task Management

Manage tasks for self and team. Use SmartKarrot's task engine or integrate to existing task management tool right from your portfolio screen.

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Ready to see us in action?

Schedule a demo now!