Drive Your

Product Success Goals

Leverage product interaction and platform
usage to assess the engagement and impact on customer’s business.

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Product Success

Build Products That Your
Customers Love!

Understand your customers interactions with your product and make
informed product success decisions.

Drive Your Product Success Effectively
With A Long-term Perspective

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Informed Product Management
Informed Product
Management

Validate your product management decisions with product adoption heat-maps and event flow funnels. Analyze usage across customer segments.

Manage Onboarding
Manage
Onboarding

Set onboarding goals, track activities and milestones. Use SmartKarrot to personalize how you onboard each stakeholder. Use hotspots to guide them through the journey.

Co-create Your Product With Your Customers
Co-create Your
Product With Your Customers

Incorporate the voice of your customers into your product management plan via product surveys.

Monitor And Drive Adoption
Monitor And
Drive Adoption

Set up usage alerts relevant to different roles and key stakeholders. Drive adoption and in-app usage in a personalized manner. Track user drop-offs along critical paths.

Connect Insights To Actions Meaningfully
To Drive Your Product Adoption Goals

Product Usage

Product usage insights give you information about what your customers do with your product, when, and for how long. It provides intelligence for groups as diverse as product management to customer success management. This allows you to make the right Product Management decisions.

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Product Success HeatMap
User behaviour

User Behavior

Understanding user behavior is key to finding out how users interact with your product. Create Event Funnels that mirror the business KPIs you want to track and see how your users are interacting with your product. Analyze drop-offs at each stage and take actions using SmartKarrot’s Action Library.

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Product Usage

Product usage insights give you information about what your customers do with your product, when, and for how long. It provides intelligence for groups as diverse as product management to customer success management. This allows you to make the right Product Management decisions.

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Product success insights and actions

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    Resources & Insights

    NEW MICRO-PODCAST!

    Customer Success Intelligence Podcast

    In Episode 26, our CEO chats with Irit Eizips about the evolution of AI-Powered Customer Success.

    Articles & Blog

    Current insights, resources, inspiration, and ideas that will help take your Customer Success team to the next level.

    Customer Success Surveys

    We survey CS Teams from all over the world to get their feedback on current industry trends and what they see for the future of CS.

    Take SmartKarrot for a spin

    See how SmartKarrot can help you deliver
    winning customer outcomes at scale.