Intelligence-driven, scalable insights for onboarding, adoption, retention, and revenue growth.
Understand your customers interactions with your product and make informed product success decisions.
Bring efficiency, add scale, and connect user behavior to personalized actions.
Define and track onboarding by phase, user progress, account, and portfolios.
Identify, monitor, and execute timely account expansions with real-time reports and indicators.
Proactively identify at-risk customers and prevent churn using automation, early warning insights, and more!
Optimize product usage by monitoring in-depth user data and receiving actionable insights
Improve decision making and actions for enhanced outcomes.
Get a complete view of your customer and all their moving parts.
Create the right scoring system for your organization.
Deliver consistent customer experiences and repeatable success.
Increase your productivity real-time, automated alerts.
Create groups across accounts and users.
Drive adoption, upsell and cross-sell using extensive product data.
Reach out to groups of customers when you need to.
Create surveys to get timely feedback from your customers.
Automate your actions, alerts, surveys, and more.
Create and track tasks across teams.
Create alert rules that are flexible.
Manage, analyze, and optimize your customer interactions.
Proactively uncover key insights and receive data-driven recommendations for your team.
Transcribe your calls and catch key phrases used by customers to trigger actions.
Get status updates, warnings, and extensive reports at the right time so you can make effective decisions.
Create, monitor, and automate comprehensive Playbooks for every scenario.
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Drive Your
Leverage product interaction and platform usage to assess the engagement and impact on customer’s business.
Validate your product management decisions with product adoption heat-maps and event flow funnels. Analyze usage across customer segments.
Set onboarding goals, track activities and milestones. Use SmartKarrot to personalize how you onboard each stakeholder. Use hotspots to guide them through the journey.
Incorporate the voice of your customers into your product management plan via product surveys.
Set up usage alerts relevant to different roles and key stakeholders. Drive adoption and in-app usage in a personalized manner. Track user drop-offs along critical paths.
Product usage insights give you information about what your customers do with your product, when, and for how long. It provides intelligence for groups as diverse as product management to customer success management. This allows you to make the right Product Management decisions.
Understanding user behavior is key to finding out how users interact with your product. Create Event Funnels that mirror the business KPIs you want to track and see how your users are interacting with your product. Analyze drop-offs at each stage and take actions using SmartKarrot’s Action Library.
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In Episode 26, our CEO chats with Irit Eizips about the evolution of AI-Powered Customer Success.
Listen wherever you get your podcasts.
Current insights, resources, inspiration, and ideas that will help take your Customer Success team to the next level.
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