Drive Your Product Success Effectively With A Long-term Perspective

Informed Product Management

Validate your product management decisions with product adoption heat-maps and event flow funnels. Analyze usage across customer segments.

Manage Onboarding

Set onboarding goals, track activities and milestones. Use SmartKarrot to personalize how you onboard each stakeholder. Use hotspots to guide them through the journey.

Co-create Your Product With Your Customers

Incorporate the voice of your customers into your product management plan via product surveys.

Monitor And Drive Adoption

Set up usage alerts relevant to different roles and key stakeholders. Drive adoption and in-app usage in a personalized manner. Track user drop-offs along critical paths.

Build Products That Your Customers Love!

Understand your customers interactions with your product and make informed product success decisions.

Connect Insights To Actions Meaningfully To Drive Your Product Adoption Goals

Product Usage

Product usage insights give you information about what your customers do with your product, when, and for how long. It provides intelligence for groups as diverse as product management to customer success management. This allows you to make the right Product Management decisions.

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User Behavior

Understanding user behavior is key to finding out how users interact with your product. Create Event Funnels that mirror the business KPIs you want to track and see how your users are interacting with your product. Analyze drop-offs at each stage and take actions using SmartKarrot’s Action Library.

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Product Usage

Product usage insights give you information about what your customers do with your product, when, and for how long. It provides intelligence for groups as diverse as product management to customer success management. This allows you to make the right Product Management decisions.

Learn More

SEAMLESS INTEGRATIONS

Connect your apps to get the highest quality health scores.

Seamlessly Integrate your apps into your team's workflows with SmartKapture.

Faster onboarding.
Less churn.

Find out how.

Book a 30 minute demo with one of our customer success experts today.

    Join our community of successfull customers.

    Resources & Insights

    NEW MICRO-PODCAST!

    Customer Success Intelligence Podcast

    In Episode 26, our CEO chats with Irit Eizips about the evolution of AI-Powered Customer Success.

    Articles & Blog

    Current insights, resources, inspiration, and ideas that will help take your Customer Success team to the next level.

    Customer Success Surveys

    We survey CS Teams from all over the world to get their feedback on current industry trends and what they see for the future of CS.

    Take SmartKarrot for a spin

    See how SmartKarrot can help you deliver
    winning customer outcomes at scale.