Intelligence-driven, scalable insights for onboarding, adoption, retention, and revenue growth.
Understand your customers interactions with your product and make informed product success decisions.
Bring efficiency, add scale, and connect user behavior to personalized actions.
Define and track onboarding by phase, user progress, account, and portfolios.
Identify, monitor, and execute timely account expansions with real-time reports and indicators.
Proactively identify at-risk customers and prevent churn using automation, early warning insights, and more!
Optimize product usage by monitoring in-depth user data and receiving actionable insights
Improve decision making and actions for enhanced outcomes.
Get a complete view of your customer and all their moving parts.
Create the right scoring system for your organization.
Deliver consistent customer experiences and repeatable success.
Increase your productivity real-time, automated alerts.
Create groups across accounts and users.
Drive adoption, upsell and cross-sell using extensive product data.
Reach out to groups of customers when you need to.
Create surveys to get timely feedback from your customers.
Automate your actions, alerts, surveys, and more.
Create and track tasks across teams.
Create alert rules that are flexible.
Manage, analyze, and optimize your customer interactions.
Proactively uncover key insights and receive data-driven recommendations for your team.
Transcribe your calls and catch key phrases used by customers to trigger actions.
Get status updates, warnings, and extensive reports at the right time so you can make effective decisions.
Create, monitor, and automate comprehensive Playbooks for every scenario.
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Showing Results: 164
If you are into a recurring revenue business model, then it is imperative for you to understand what is ARR and how to calculate it. Read on to know more.
17 Sep, 2020
Customer Community is where your customers come together to discuss in detail on your products and services. Here are 5 ideas that will help you engage more.
11 Sep, 2020
SaaStr is the world’s largest community of SaaS founders and executives. They have conducted events annually since 2012. SaaStr 2020, however, has turned out to be different from all their previous events. SaaStr 2020 was cancelled because of th...
Today’s businesses follow many types of revenue models. Perhaps the most common, oldest example is a one-off transaction in which a product is exchanged for currency. This takes place when you pop into a store to purchase a bottle of water. Othe...
16 Aug, 2020
A Customer Success Manager’s duties can look easy as a cakewalk or as daunting as ever. Here is a quick sneak peek into a day in a CSM’s everyday life.
22 Jul, 2020
Customer lifetime value is a metric indicating expected net profit from a customer including the whole future relationship. Know how to measure CLV.
15 Jul, 2020
The B2B Tech world is booming the SaaS business models. And statistics back that up. 50% of the enterprises run their operations by depending on a SaaS platform, of which 38% work exclusively on the SaaS module. As the applications run mostly in t...
14 Jul, 2020
Technology will never be the same as it was yesterday. Thus, the impact it has on business is profound. In this modern era of digitalization, there is nothing more important than a powerful web analytics tool to ...
08 Jul, 2020
Top SaaS analytics tools 2021. Check these widely used SaaS analytics platforms to see your business metrics, identify performances and improve accordingly.
The advent of SaaS cloud applications has transformed the way businesses operate. It’s no longer mandatory for employees to be stationed at their office to carry out their daily operations. The SaaS model has invaded almost every depar...
06 Jul, 2020
Of much contradiction is the popular perception of SaaS. While the perception claims it is mostly sign-up, subscribe and surf, gone are the days when that was accurate. The entire process of customer onboarding, monitoring, working with stake...
03 Jul, 2020
SaaS businesses rely on customers to renew their subscriptions on either a monthly or annual basis. The free trial is a way to advertise what a product can do for your customers. Consider it your value proposition. What do you do when the SaaS fre...
02 Jul, 2020
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