Customer Retention | 7 MIN READ 5 Secrets that Customer Retention Specialists Don’t Want You to Know! May 7, 2020 Ever since the boom of the SaaS industry, customer retention has become the top-... Read More |
Churn | 7 MIN READ Top Things CSMs Need for Customer Churn Reduction Apr 23, 2020 What does customer churn reduction mean? Before we learn about the top things th... Read More |
Customer Success | 8 MIN READ What are the Other Names for Customer Success Manager? Apr 23, 2020 Why is this question important? – “What are the other names for customer suc... Read More |
Customer Success | 7 MIN READ What Makes a Good Customer Success Manager (CSM) Great? Jan 7, 2020 SaaS companies rely on customer success, or CSM per se, for their own success. C... Read More |
Customer Success | 5 MIN READ 5 Best Practices for Enhancing Customer Success Management Nov 15, 2019 SaaS businesses often have difficulty managing and improving customer success. T... Read More |