Customer Success | 6 MIN READ Common Customer Role Play Scenarios: A Guide for Customer Success Managers Apr 22, 2021 What are some of the common customer role-play scenarios faced by a Customer Suc... Read More |
Customer Success | 3 MIN READ How to Deal with Burnout as a Customer Success Manager Apr 16, 2021 What is Customer Success Manager Burnout and how do we tackle that? Here are som... Read More |
Customer Success | 5 MIN READ Emotional Intelligence Skills Every Customer Success Manager Should Have Mar 3, 2021 Having emotional intelligence (EI) is a must for customer success managers. Read... Read More |
Customer Success | 5 MIN READ Capacity Planning for Customer Success: A Practical Guide Feb 17, 2021 Customer success capacity planning is not rocket science if you keep things simp... Read More |
Customer Success | 6 MIN READ CSM-to-CSM Account Handoffs: A Guide to Perfect Customer Success Account Transitions Feb 5, 2021 Customer success account transition is a very fragile stage with respect to cust... Read More |
Customer Success | 6 MIN READ What Does a Client Services Manager Do? Nov 3, 2020 Being customer-centric has become more than necessary for modern companies to su... Read More |
Customer Retention | 7 MIN READ 5 Secrets that Customer Retention Specialists Don’t Want You to Know! May 7, 2020 Ever since the boom of the SaaS industry, customer retention has become the top-... Read More |
Churn | 7 MIN READ Top Things CSMs Need for Customer Churn Reduction Apr 23, 2020 What does customer churn reduction mean? Before we learn about the top things th... Read More |
Customer Success | 8 MIN READ What are the Other Names for Customer Success Manager? Apr 23, 2020 There are many other names for customer success manager used in industry like Cu... Read More |
Customer Success | 6 MIN READ 5 Common Mistakes That Customer Success Managers Make Feb 4, 2020 Below are a few of the most common mistakes we’ve noticed CSMs make. ... Read More |
Customer Success | 7 MIN READ What Makes a Good Customer Success Manager (CSM) Great? Jan 7, 2020 SaaS companies rely on customer success, or CSM per se, for their own success. C... Read More |
Customer Success | 5 MIN READ 5 Best Practices for Enhancing Customer Success Management Nov 15, 2019 SaaS businesses often have difficulty managing and improving customer success. T... Read More |