Global Customer Success Jobs
IN RESPONSE TO COVID-19
We are aware that the Customer Success community is also facing challenges at the moment, some have been laid-off and others anticipate they might. Our talent management team is spending some time every day scouting the market for current openings (on your behalf), and will keep posting what they find. Please add your email to this list to be notified every time new job details are published!
ALL THE BEST with your Job Hunt. And, Stay Safe!
Nov 25 – Customer Success Jobs
Role: Sr. Director, Customer Success
Location: Denver, Colorado, United States
As a Sr. Director of Customer Success, you will be responsible for developing the Customer Success Management team and associated practices to exceed revenue objectives from the customer base. Lead the CSMs through the development and management of strategic account plans and business reviews that can be used to create internal and customer alignment with their desired outcomes. Work with Professional Services to identify opportunities to serve the customer in a way that expands and optimizes their use of the solution. Collaborate with Customer Marketing to identify, execute, and measure the effectiveness of customer retention programs. Work with Product, Outcomes (Services), Support, and Sales to institutionalize voice of the customer and other closed-loop customer feedback programs.
Apply here: https://boards.greenhouse.io/convercent/jobs/4936558002?gh_src=07416f3d2us
Role: Director of Customer Success
Location: Bethesda, MD, United States
As a Director of Customer Success, you will monitor every step of the deployment process; from planning to go live, and post-launch optimization. Develops and drives strategic plans to meet performance expectations and identifies expansion opportunities to drive growth within key accounts. Monitors project status, ensures project milestones are on track, reports out updates, and provides strategic recommendations to clients and internal project teams. You must be intellectually curious, pragmatic enough to flourish in a startup, and comfortable with uncertainty. Manage large enterprise accounts including account growth and driving product utilization. Demonstrate the ability to balance multiple client relationships simultaneously and work cross-functionally with both internal and external stakeholders.
Apply here: https://mytonomy-inc.breezy.hr/p/83724b43b7ee-director-of-customer-success
Role: Head of Customer Success
Location: Melbourne, Victoria, Australia
As a Head of Customer Success, you will be creating revenue and commercial opportunities across markets and channels for brand and product range. Drive effectiveness and efficient use of HubSpot CRM that holds customer at the center of the experience. Identify opportunities for improvement in the sales process, engagement, lead generation, and content creation. Lead the sales and customer service team to champion the customer experience across the business.
Apply here: https://www.linkedin.com/jobs/view/2298699109/
Role: Customer Success Manager
Location: Sydney, New South Wales, Australia
As a Customer Success Manager, you will be responsible for building strong partnerships with customers, through their customer’s lifecycle. Define success plans for the customer with key deliverables. Drive the successful execution of the customer’s strategy and roadmap. Proactively engaging customers at risk. Fostering innovation by sharing best practices and new ways our customers can leverage our solutions to accelerate their success. Contributing to the ongoing initiatives to continuously improve our approach to efficiently and effectively secure the customer’s success. Being the voice of the customer internally, sharing process improvements, and best practices with the internal ecosystem. Identify growth opportunities through client expansion and product attachment to achieve revenue growth and profitability.
Apply here: https://www.linkedin.com/jobs/view/2303378042/
Role: Customer Success Manager – Enterprise
Location: England, United Kingdom
As a Customer Success Manager, you will manage the onboarding process for key enterprise customers. Build strong relationships with key enterprise stakeholders. Collaborate with the Customer Success Team solving day to day tasks as well as defining customer success strategy that can scale globally. Also, collaborate with the product team on continuously improving the product and platform for the benefit of the customers.
Apply here: https://thehub.io/jobs/5fbcfc2ee940707df7dc3b44
Role: Customer Success Manager
Location: London, GB, United Kingdom
As a Customer Success Manager, you will perform the initial onboarding of accounts with enterprise-level customers, ensuring adoption and ongoing engagement throughout the customer’s lifetime. Implement a comprehensive engagement and communications strategy that proactively maintains high customer satisfaction. Develop tools and best practices to ensure customers are realizing the greatest possible value from Smartsheet. Be the primary interface to manage and resolve important situations. Work with the Sales and Professional Services teams to share customer insights that inform additional product and service sales opportunities. Exceed all performance targets, including maintaining high unit renewal rates.
Apply here: https://boards.greenhouse.io/smartsheet/jobs/1389678
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