Global Customer Success Jobs

IN RESPONSE TO COVID-19

We are aware that the Customer Success community is also facing challenges at the moment, some have been laid-off and others anticipate they might. Our talent management team is spending some time every day scouting the market for current openings (on your behalf), and will keep posting what they find. Please add your email to this list to be notified every time new job details are published!

ALL THE BEST with your Job Hunt. And, Stay Safe!

  • Dec 8 – Customer Success Jobs
    Talent Team
    Dec 8, 2020 | 3 min read

    Role: Vice President of Customer Success
    Location: RemoteChicago, Illinois, US
    Organization:
    Storm2
    As a Vice President of Customer Success, you will hire, coach, and lead their customer success organization. This includes retaining talent and implementing processes designed to manage turnover effectively. Drive positive agent & policyholder experiences that create customer surprise and delight, building on insights and the voice of the customer. Lead the organization to consistently meet and exceed its efficiency metrics and net promoter score results. Serve as the Voice of the Customer in cross-functional teams and senior leadership discussions. Act as the Customer Success champion by maintaining a robust understanding of key industry trends, regulatory changes, and technology developments.
    Apply here:
    https://www.linkedin.com/jobs/view/2318751222/


    Role: Senior Customer Success Manager
    Location: New York City Metropolitan Area, US
    Organization:
    Snaps
    As a Senior Customer Success Manager, you will own the success of the customers, ensuring they meet their KPIs and realize the full value of the Snaps platform and services. Develop and deliver a success plan, advising customers on how to reach their business goals. Drive product adoption and ongoing usage of Snaps platform and services. Maintain regular communication with customers, ensure perfect campaign executions, and provide regular performance reporting and platform support. Support account managers and VP of Customer Success to drive account revenue and become an expert on the Snaps platform and product.
    Apply here: https://jobs.lever.co/snaps/1971e49a-fbb4-44bb-8047-39da9bb041fa


    Role: Director of Customer Success
    Location: Maidenhead, GB, UK
    Organization:
    Talend
    As a Director of Customer Success, you will develop high touch customer engagement processes for adoption. Ensure customers receive necessary onboarding, support, and services. Build and nurture executive-level relationships with our strategic and enterprise customers. Define and cultivate one-to-many communications, such as knowledge bases, resource sites, and standard email responses. Use metrics to guide ongoing improvements to customer experience and processes. Define escalation methods so customers get appropriate additional attention, with minimal delays and minimal ad hoc exceptions. Engage and align with other functional teams, including Sales, Product Management, and Marketing, to incorporate strategic company initiatives into the knowledge and processes of your team. Develop programs for the effective cross-sell and up-sell of additional products.
    Apply here: https://jobs.lever.co/talend/173ae9d7-4b76-4e1d-8fe8-2ca0245d374f


    Role: Customer Success Manager
    Location: London, England Metropolitan Area, UK
    Organization:
    Madison Logic
    As a Customer Success Manager, you will establish a trusted strategic advisor relationship with assigned clients and drive continued value of our products and services. Act as a client consultant focusing on increasing product adoption, ensuring retention, and improving satisfaction. Work with clients to establish critical goals and other key performance indicators (KPI’s). Work to identify growth opportunities and develop up-sell opportunities. Also, work to identify growth opportunities and develop up-sell opportunities. Manage client reporting that provides value to your assigned clients. Analyze and effectively communicate results and insights internally and externally.
    Apply here: https://www.linkedin.com/jobs/view/2328707360/


    Role: Customer Success Manager
    Location: Sydney, AU
    Organization:
    Woolworths Group
    As a Customer Success Manager, you will provide the Marketplace Sellers with the best Marketplace experience in the market, supporting our sellers to maximize revenue and growth on Woolworths Marketplace. Drive effective escalations and influence cross-functional teams to support Seller issues and resolve incidents. Identify Seller success barriers, provide solutions, and drive change through business improvement initiatives. Ensuring our sellers can service our consumers to the high set of standards we have set and triaging issues or incidents.
    Apply here: https://www.linkedin.com/jobs/view/2319388458/


    Role: Customer Success Manager
    Location: Bangalore, India
    Organization:
    IDBS
    As a Customer Success Manager, you will develop relationships and improve the Customer Health metric within the portfolio of assigned customers. Cultivate a network of referenceable customers who actively promote IDBS and its products within their circle of influence. Build and maintain positive relationships with all teams who can provide insight into customers. Ensure Customer Health is measured and Calls-To-Actions (CTAs) are progressed. Work with our Marketing team to develop insightful collateral that teaches our customers how to maximize the value of IDBS products and solutions and resonates with their technology aspirations.
    Apply here: https://jobs.danaher.com/global/en/job/DANAGLOBALR1130992/Customer-Success-Manager

    Customer Success Manager

    Director of Customer Success

    senior customer success manager

    Vice President of Customer Success

    Posted By SmartKarrot’s
    Talent Team
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  • Jul 23 – Customer Success Jobs
    Talent Team
    Jul 23, 2021 | 2 min read

    Role: Vice President of Customer Success
    Location: Remote, United States  
    Organization: 
    Storm2
    As a Vice President of Customer Success, you will leverage business metrics and customer feedback to help build, implement and enforce a repeatable process for both the shopper and merchant support. Provide consistent visibility to customer / operational metrics plus analysis of trends, working closely with the Chief Risk Officer. Responsible for Customer Success and Customer Operations KPIs, along with assisting in the prioritization of work and monitoring team performance. Set the long-term vision for the Customer Success team by analyzing the current state, identifying areas of improvement, and implementing innovative ideas to benefit the customer experience. Develop a relationship with leadership, understanding the market and their pain points. 
    Apply here: https://www.linkedin.com/jobs/view/2651943853/


    Role: Global Customer Success Director 
    Location: Atlanta, GA, US
    Organization: 
    Talent Factor Ltd.
    As a Global Customer Success Director, you will creatively translate market opportunities, company experience and capabilities into deals. Presenting company across multiple different technological and business domains. Utilizing your contact network in combination with marketing-generated leads to build a sales pipeline. Qualifying leads and opportunities according to our strategy and strengths. Participating in the multifunctional team through the whole sales cycle to win new business. Identifying early in sales stages what is customer intention to buy and what are winning factors. Coming up with new where-to-play ideas and build a go-to-market approach for selected segments. 
    Apply here: https://www.linkedin.com/jobs/view/2658779766/


    Role: Enterprise Customer Success Manager 
    Location: Remote, London, England, United Kingdom  
    Organization: 
    Narvar
    As an Enterprise Customer Success Manager, you will manage post-sale activity through relationship building, product knowledge, and execution. Own the health and success of your customers from go-live through to renewal and expansion. Proactively engage your clients at the right times to demonstrate value and identify opportunities for growth and advocacy. Use data insights to track client health, and forecast and mitigate the risk of churn. Collaborate with product and engineering teams to synthesize customer feedback and drive product development that maps back to the needs of Narvar’s retailers. Partner with sales counterparts to ensure renewal and expansion opportunities are planned, forecasted, and actioned efficiently. Contribute to the scalability of the customer success team through documentation and process optimization. 
    Apply here: https://www.linkedin.com/jobs/view/2659442350/


    Role: Customer Success Manager 
    Location: London, England, United Kingdom
    Organization: 
    Perpetua
    As a Customer Success Manager, you will articulately present data-driven, insightful analysis of the customers’ campaign performance during account reviews, strategy planning sessions, and other touchpoints like email and Zoom calls. Build, manage, and grow relationships with customers by helping ensure their ad performance exceeds their expectations Identify gaps in internal tools and provide suggestions to the product team on improvements. Deep dive into customer data to diagnose campaign performance improvements. Serve as the customer advocate to ensure product feedback is passed to the product and engineering teams. Work cross-functionally with product and engineering teams to identify strategic opportunities or gaps in the business through reporting and data. Identify and close upsell opportunities with existing customers. 
    Apply here: https://www.linkedin.com/jobs/view/2651996918/


    Role: Customer Success Manager 
    Location: Sydney, New South Wales, Australia
    Organization: 
    Objective Corporation
    As a Customer Success Manager, you will be establishing a trusted advisor relationship at each and every subscription, that works to ensure customer’s overall satisfaction. Developing individual customer success plans that outline critical success factors, detail metrics for success, highlight potential issues and provide recommendations for internal product expansion. Monitoring feature adoption on individual subscriptions and driving uptake based on the overall business needs of the customer. Co-ordinating implementation and Support hand-over for customers. Deliver on renewal revenue targets through optimal customer relationships and minimal churn. Conduct training/onboarding workshops for new and growing customers. Collating and distributing customer use-case by industry segment, that can then be used by product marketing and sales to drive new business growth. 
    Apply here: https://www.linkedin.com/jobs/view/2658985481/

    Customer Success Manager

    Enterprise Customer Success Manager

    Global Customer Success Director

    Vice President of Customer Success

    Posted By SmartKarrot’s
    Talent Team
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  • Jul 22 – Customer Success Jobs
    Talent Team
    Jul 22, 2021 | 3 min read

    Role: Director, Customer Success
    Location: Austin, TX, US
    Organization: 
    StitcherAds
    As a Director of Customer Success, you will build customer success processes & lead/manage/mentor a growing team of CSMs. Operate as the main point of contact and advisor for all client needs including platform support, training, issue escalation, and media strategy consultation. Develop key relationships with customer contacts ranging from daily users to executive stakeholders. Serve as the voice of customers to inform product roadmap decisions. Collaborate closely with sales, operations & data teams to ensure clean onboarding of all new self-serve customers. Identify opportunities to grow customers & work with sales/development teams to ensure goals are met. Manage and foster relationships with publisher account teams. Own the team retainment & growth including executive reporting and account planning. 
    Apply here: https://www.linkedin.com/jobs/view/2650093843/


    Role: Director of Customer Success 
    Location: Danville, CA, US
    Organization: 
    Face Reality Skincare
    As a Director of Customer Success, you will assess the current support structure and develop a compelling vision and strategy for the support organization and the customers. Help refine and drive a multiyear support roadmap that will deliver best-in-class service. Work in a highly collaborative way across the Face Reality organization to implement a well-defined support plan that closes gaps and improves service for the customers. Advocate for the Customer and Pro experience, with a strong understanding of value drivers and pain points, helping us tailor the efforts to deliver the best outcomes. Manage the service budget, forecast, and KPIs ensuring we deliver against the plan. Drive new business growth to warm lead conversion, cold lead identification, and innovative business development initiatives. 
    Apply here: https://www.linkedin.com/jobs/view/2650910607/


    Role: Senior Customer Success Manager 
    Location: Remote, London, England, United Kingdom  
    Organization: 
    Onfido
    As a Senior Customer Success Manager, you will manage your existing Book of Business (ongoing usage revenue, renewals, up/cross-sales). Work side-by-side with the Account Executive, Solutions Engineering and Product teams to retain a strong service offering and deliver the best Onfido experience possible to the customers. Client onboarding and take-up of the Onfido service working alongside Client and Onfido representatives. Solve client challenges by working in partnership with clients and presenting solutions. Be the voice of the customer internally, including feeding customer priorities into the Product team (issues and enhancements). Focus on personal and team development to improve team performance to enable us to scale more effectively (best practice sharing). 
    Apply here: https://www.linkedin.com/jobs/view/2522546515/


    Role: Customer Success Manager 
    Location: London, England, United Kingdom
    Organization: 
    CyberArk
    As a Customer Success Manager, you will own the ultimate responsibility for the customer’s onboarding, adoption and advocacy across a portfolio of customers. As part of the role, the CSM manages a higher volume of customers by leveraging data-driven programs to support customers. Partner with the Cyberark Account Team (Account Manager, SA, Training and Enablement) to find opportunities for new usage of Cyberark across organizational functions. Act as the voice of the customer internally to advocate customer’s needs. Continually measure and monitor Customer Health metrics and KPIs. Proactively identify issues and coordinate with Cyberark teams to proactively remediate issues as they are identified. Leverage internal tools, including Gainsight, to centrally archive customer activity and other key data points. 
    Apply here: https://www.linkedin.com/jobs/view/2654941314/


    Role: Customer Success Manager 
    Location: Melbourne, Victoria, Australia
    Organization: 
    Wellcom Worldwide
    As a Customer Success Manager, you will drive retention and growth among the most valuable customers by understanding their business needs and helping them succeed. Enable successful roll-out of the solutions to ensure clients continue to maximize the value they receive from the platform. Maintain a cadence of communicating with customers about their adoption trends, sentiment, and mining opportunities for deeper engagement. Identify any risks across your portfolio and implement plans to mitigate those risks. Be responsible for writing functional specification documents for custom development and systems integrations based on interactions directly with customers and professional services teams. Educate and inform wherever possible to ensure a deep client understanding of the platforms. 
    Apply here: https://www.linkedin.com/jobs/view/2650091832/

    Customer Success Manager

    Director of Customer Success

    senior customer success manager

    Posted By SmartKarrot’s
    Talent Team
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  • Jul 21 – Customer Success Jobs
    Talent Team
    Jul 21, 2021 | 2 min read

    Role: Director of Customer Success 
    Location: Remote, United States  
    Organization: 
    Givelify
    As a Director of Customer Success, you will collaborate cross-functionally with Customer Success, Marketing, Revenue Operations, and Data Science\Analytic teams to own, develop, and execute strategies to increase customer retention and lifetime value at scale. Develop a digitally-led, low-touch customer communication\engagement strategy through the customer lifecycle – including onboarding and launch. Integrate into cross-functional experience teams to drive low-touch customer engagement throughout the customer lifecycle. Use data to discover the needs, measure the health, and advocate for customers of the assigned low-touch customer segments. Develop processes to manage escalated and at-risk, low-touch customers with a focus on maximizing ROI. Work with Revenue Operations to build reports, dashboards, and scorecards to communicate the customer health, retention probability, and the effectiveness of low-touch customer success programs. 
    Apply here: https://www.linkedin.com/jobs/view/2655819585/


    Role: Senior Director of Customer Success 
    Location: Newark, NJ, US
    Organization: 
    Lunchbox
    As a Senior Director of Customer Success, you will establish a long-term strategy for the Customer Support organization by evaluating existing infrastructure to then drive improvements across the entire customer journey. Measure effectiveness of customer success and onboarding by defining operational metrics, establishing tracking systems, and reporting to the company, executive team, and board. Develop tools, process, training, and governance around Onboarding clients to ensure projects are executed. Influence future lifetime value through higher product adoption, customer satisfaction and overall health scores. Hire, train, develop new hires and existing team while adhering to Lunchbox values to maintain a fun and inspiring work environment. 
    Apply here: https://www.linkedin.com/jobs/view/2655269474/


    Role: Customer Success Manager – High Velocity 
    Location: Staines-upon-Thames, England, United Kingdom
    Organization: 
    Tenable
    As a Customer Success Manager, you will be responsible for growing revenue via prospecting, qualifying, selling and closing from existing enterprise client accounts. Manage client relationship through all phases of the sales cycle Provide a consultative solutions sales process to prospects. Conducts one-on-one and group sales presentations. Provide account management to an existing territory. Responsible for tracking customer information, forecasts and reports. Develop and maintain prospect and customer list based on strategic marketing data and other sources for sales leads. Plan & Strategize marketing activities with the Marketing and Channel teams for the end-users and channels. 
    Apply here: https://www.linkedin.com/jobs/view/2619538978/


    Role: Customer Success Manager 
    Location: London, England, United Kingdom
    Organization: 
    LiveRamp
    As a Customer Success Manager, you will manage and grow the joint success with some of the largest and most strategic accounts. Collaborate closely with Product, Sales and Marketing to develop program solutions that expand and deepen these relationships. Identify new opportunities where LiveRamp can add value with these strategic partners. Grow your own career through successful year-on-year achievements. Contribute towards building a great company. 
    Apply here: https://www.linkedin.com/jobs/view/2648259249/


    Role: Associate Customer Success Manager 
    Location: Melbourne, Victoria, Australia
    Organization: 
    Trustpilot
    As a Customer Success Manager, you will increase sustainable proven value for both the Customers and Trustpilot. Increase renewal rates and reduce churn. Drive optimal engagement and ensure the best customer experience through the client life cycle. Establish a trusted relationship with all of your customers & ensure their overall satisfaction with Trustpilot products, which will ensure contract renewal. Provide a premium experience for the clients by understanding their business objectives and ensuring that Trustpilot delivers against them. Manage your own portfolio, on average 250 clients/year. Successfully upsell Trustpilot products and discover new revenue opportunities. 
    Apply here: https://www.linkedin.com/jobs/view/2654002169/

    Associate Customer Success Manager

    Customer Success Manager

    Director of Customer Success

    Senior Director Customer Success

    Posted By SmartKarrot’s
    Talent Team
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