Global Customer Success Jobs
IN RESPONSE TO COVID-19
We are aware that the Customer Success community is also facing challenges at the moment, some have been laid-off and others anticipate they might. Our talent management team is spending some time every day scouting the market for current openings (on your behalf), and will keep posting what they find. Please add your email to this list to be notified every time new job details are published!
ALL THE BEST with your Job Hunt. And, Stay Safe!
Dec 29 – Customer Success Jobs
Role: Director of Customer Success
Location: Remote, United States
As a Director of Customer Success, you will lead, coach and mentor a team of 5 – 7 Customer Success Strategists of varying levels. Collaborate with Sales to lead annual and quarterly business planning cycles. Analyze business and customer trends, identify opportunities and help create scalable strategies for growth. Uncover opportunities for operational improvements and efficiencies and then improve the systems and processes we rely upon. Develop relationships with key (C-Level) executives and decision-makers. Develop, grow, and maintain the relationship between the Tealium and clients, with a focus on client retention, sales and revenue growth. Take a proactive role in contract strategy and negotiation while also leading multi-year renewal negotiations with the clients and internal stakeholders. Ensure the team is fully staffed, trained and deployed to fulfill the strategic plan.
Apply here: https://jobs.lever.co/tealium/4de75d9f-6e95-4f41-a477-fd496aaa495c
Role: Senior Manager – Customer Success
Location: Remote, OR, United States
Organization: Nuance Communications
As a Senior Manager – Customer Success, you will be accountable for leading the CS team to build and maintain relationships across customer decision-makers and influencers, including at the C-Suite level. Oversee implementation of Success Plan methodology across all accounts, setting target outcome achievement for existing solutions for accounts and CSMs in your reporting structure. Drive strong customer engagement with assigned customer base through consultative outreach and partnership to directly drive strong customer outcomes across all Enterprise solutions. Recruit, mentor, groom, and inspire a diverse world-class CSM team. Oversee customer lifecycle touchpoints such as the Executive Sponsor program, QBRs, EBRs, NPS, and other listening posts. Monitor Customer Performance and Solution Index and leverage to drive engagement plan for Key Accounts.
Apply here: https://www.nuance.com/about-us/careers/job-description.html//Senior-Manager-Customer-Success/56437
Role: Customer Success Manager – Key Accounts
Location: Vancouver, BC, Canada
As a Customer Success Manager, you will become a LimeSpot product expert. Onboarding high-growth brands by helping them set up LimeSpot products and educating them on how LimeSpot can help increase their sales and conversion by applying the best practices. Manage your high-value customers to identify whose usage of LimeSpot products can be improved. Identify opportunities to introduce new features to your high-value customers for their benefit. Work with the appropriate teams (sales team, product team, engineering team) to resolve issues of your high-value customers. Build positive long-lasting customer relationships and becoming a trusted advisor to your high-value customers. Actively contribute to the process and procedures of customer success.
Apply here: https://limespot.join.com/jobs/1724009-customer-success-manager-key-accounts
Role: Customer Success Manager
Location: Remote, United Kingdom
Organization: The Room
As a Customer Success Manager, you will own client relationships including strategy, recommendations, and execution. Ensure regular communications and visibility with clients, from calls, reports, and strategy sessions aligning on KPIs and raising awareness of The Room’s news/events. Collate and share best practice examples of reporting, strategies, and case studies across the teams. Establish and oversee the customer’s use of the platform, providing training and advice on best practices to continually drive incremental value and return on the customer’s investment. Work closely with the Customer Success Director to manage the renewal process as well as identifying growth opportunities within your client base.
Apply here: https://theroom.recruitee.com/o/customer-success-manager
Role: Customer Success Manager
Location: London Area, United Kingdom
As a Customer Success Manager, you will be responsible for a portfolio of customers, ensuring that each customer is gaining maximum value from the solution. Influence future lifetime value through increased product adoption, customer satisfaction, and overall health scores. Relationship management: oversee the relationship and create trust with key customer stakeholders through providing strategic value-add solutions. Review meetings, creating roadmaps and strategy review. Identify ways to improve services and feedback product suggestions internally.
Apply here: https://www.linkedin.com/jobs/view/2324132447/
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