Global Customer Success Jobs
IN RESPONSE TO COVID-19
We are aware that the Customer Success community is also facing challenges at the moment, some have been laid-off and others anticipate they might. Our talent management team is spending some time every day scouting the market for current openings (on your behalf), and will keep posting what they find. Please add your email to this list to be notified every time new job details are published!
ALL THE BEST with your Job Hunt. And, Stay Safe!
Feb 08 – Customer Success Jobs
Role: Director of Customer Success
Location: New York, United States
Organization: Okapi AI
As a Director of Customer Success, you will own the overall relationship with the customers. Develops deep relationships with a wide range of partners at the customers (from executives to project managers), learn what their most important strategic priorities are, and ensures we deliver these outcomes. Create and accelerate customer’s growth plans. Manage and implement best practices to ensure informed decisions are being made. Engage with key influencers and decision-makers within the customer organization. Conduct business reviews and goal-setting meetings. Be an expert in Okapi’s offering, technologies, and competitor offerings. Function builder: can build processes and structures where none previously existed. Stellar communicator: excellent written, verbal, and visual communication and presentation skills.
Apply here: https://www.linkedin.com/jobs/view/2392788805/
Role: Customer Success Manager
Location: Remote, Austin, Texas Metropolitan Area
As a Customer Success Manager, you will manage the customer lifecycle for an assigned number of accounts. You will need to build relationships with them and regularly engage by presenting product roadmaps and executive briefings, running QBRs, managing escalations, and conducting regular status calls. Learn and become a ScienceLogic + AI Ops expert! Customers will look to you for advice and expertise. Engage with the product team to drive customer requests and influence the roadmap. Identify and achieve targets on renewal rates, customer satisfaction, expansions, upsells, and new opportunities in assigned accounts. Develop ScienceLogic champions and generate customer references for the marketing team. Be a true proponent of customer advocacy.
Apply here: https://boards.greenhouse.io/sciencelogic/jobs/2374028?gh_src=ebe98a6d1us
Role: Senior Customer Success Manager, EMEA
Location: Cambridge, England, United Kingdom
As a Senior Customer Success Manager, you will work with the top EMEA accounts. Actively manage the success of a portfolio of assigned InfluxData Enterprise customers, with the end goal of reducing churn and driving expansion. Collaborate with enterprise customers on their key objectives with InfluxEnterprise conducting thorough discovery. Develop methods to identify and address at-risk accounts. Identify growth opportunities to maximize customer value and outcomes. Track impact of activities on customer engagement, retention and growth in salesforce.com and Gainsight platforms. Define efficient renewal processes designed to maximize retention and forecasting. Adopt an overall Customer Success lifecycle for European customers.
Apply here: https://www.linkedin.com/jobs/view/2414050415/
Role: Customer Success Manager
Location: London, England, United Kingdom
As a Customer Success Manager, you will develop key initiatives to grow the most important ad monetization partners, identifying opportunities to improve their business with the exciting new ad format. Lead the analysis of external and internal data, extrapolating insights and extracting valuable action points to help drive growth. Pioneering the protocols to build a world-class customer service team that establishes Admix as a crucial trusted ad tech partner. Oversea the team managing the integration, onboarding, and ongoing day to day requirements of the premium publishers. Liaise with internal stakeholders on Marketing, Product and Technical Support teams to ensure effective product development, optimization and workflows.
Apply here: https://www.linkedin.com/jobs/view/2414051685/
Role: Customer Success Consultant- APAC
Location: Bengaluru, Karnataka, India
As a Customer Success Consultant, you will act as a consultant for customers to drive adoption of the upgraded product(s), including the available integrations while identifying opportunities for upselling. Onboarding and servicing new logos while driving the renewal. Build strong long-term relationships with all levels of stakeholders while discovering new contacts. Manage a portfolio of accounts ranging from SMB to Enterprise (1000+ employees). Conduct virtual and onsite meetings with Marketing and Sales professionals. Help to continually improve the implementation process through experimentation and expertise.
Apply here: https://www.linkedin.com/jobs/view/2358647642/