Global Customer Success Jobs
IN RESPONSE TO COVID-19
We are aware that the Customer Success community is also facing challenges at the moment, some have been laid-off and others anticipate they might. Our talent management team is spending some time every day scouting the market for current openings (on your behalf), and will keep posting what they find. Please add your email to this list to be notified every time new job details are published!
ALL THE BEST with your Job Hunt. And, Stay Safe!
Feb 12 – Customer Success Jobs
Role: VP of Customer Success
Location: New York, NY, US
As a VP of Customer Success, you will drive Customer Success Outcomes from client launch through maturity. Influence future lifetime value through higher product adoption, customer satisfaction, and overall health scores. Define and Optimize Customer Lifecycle. Refine user adoption KPIs as needed to align with HiredScore goals or client-specific outcomes. Onboarding, Training, Customer Support, User Advocacy for Global Clients (Users in over 80 countries). Define operational metrics for the team and establish a system for tracking metrics. Create an onboarding process for new team members. Foster collaboration within the team and across the customer lifecycle. Create a company-wide culture of Customer Success ( Marketing, Sales, Product, Sales, Exec).
Apply here: https://www.comeet.com/jobs/HiredScore/24.000/vp-of-customer-success/33.C19
Role: Vice President of Customer Success
Location: Remote, Boston, MA
As a Vice President of Customer Success, you will manage and scale the Customer Success team as they connect with customers, build relationships, drive adoption & growth, and cultivate enduring, successful customer partnerships. Optimize customer engagement, retention, renewals & account growth across real estate and business (Auto, Finance, Digital, etc). Unlock value at every level. Drive enhanced scale and depth of team by continuously building or improving upon efficiency programs and removing internal or external blockers. Build strong relationships with internal Notarize teams, including Sales, Operations, and Product, working cross-functionally to surface customer issue trends to key stakeholders, cultivating a collaborative culture of success enablement. Develop and expand the customer success knowledge base, fostering an autonomous culture for high-velocity growth.
Apply here: https://jobs.lever.co/notarize/1dbc292c-1e8b-4982-85f0-6fc4969c703f
Role: Head of Customer Experience
Location: Manchester, England, United Kingdom
As a Head of Customer Experience, you will be leading and implementing a customer experience improvement plan – managing client feedback loops and complaint resolution processes. Capturing current processes and ways of working through audits and assessments. Defining and mapping projects and initiatives in support of the wider business transformation program – including project plans, briefs, timings and dependencies. Executing solutions, tracking deliverables and managing over-runs. Defining and measuring long-term success through client engagement and retention. Continuously challenging each department to improve quality and deliver exceptional results.
Apply here: https://www.linkedin.com/jobs/view/2377083294/
Role: Customer Success Manager
Location: London, England, United Kingdom
As a Customer Success Manager, you will drive the adoption of FICO solutions within assigned Clients through a continuous increase in value leading to renewal and increased potential for new business. Work with the Sales, Pre-Sales, and Delivery Teams to facilitate a seamless Client on-boarding process, ensuring a smooth ‘go live’ and high levels of Client Satisfaction. Develop and maintain the right engagement model across levels and business areas with the Client, establishing the right internal FICO team to strengthen that engagement. Identify potential issues and engage the wider business to take timely and effective action to resolve them. Collaborate with the appropriate Client Partner to ensure stable revenue forecasting.
Apply here: https://fico.wd1.myworkdayjobs.com/External/job/GB-Cottons-Centre/Customer-Success-Manager_24223
Role: Customer Success Manager, APAC
Location: Sydney, New South Wales, Australia
As a Customer Success Manager, you will Actively serve a portfolio of assigned accounts based in Asia-Pacific including some of the world’s leading organizations in industries such as financial services, insurance, pharmaceuticals, transportation, manufacturing and technology. Help clients translate the business use cases they’re trying to crack into data science solutions, potentially by developing prototypes and demonstrations. Effectively plan and orchestrate Dataiku platform implementation and project-manage the delivery of the Professional Services. Implement customer engagement strategies including consistent Executive Business Reviews. Leverage Customer Health analytics to identify customer expansion opportunities & churn risks. Stay current customers on Dataiku’s products, competitive landscape & data science trends.
Apply here: https://jobs.lever.co/dataiku/4f89680d-5baf-47be-8efb-081303478b79/