Global Customer Success Jobs
IN RESPONSE TO COVID-19
We are aware that the Customer Success community is also facing challenges at the moment, some have been laid-off and others anticipate they might. Our talent management team is spending some time every day scouting the market for current openings (on your behalf), and will keep posting what they find. Please add your email to this list to be notified every time new job details are published!
ALL THE BEST with your Job Hunt. And, Stay Safe!
Mar 22 – Customer Success Jobs
Role: Director of Customer Success
Location: Remote, New York City Metropolitan Area, US
As a Director of Customer Success, you will manage the Customer Success Team to ensure proper client assignments, data-driven insight, and continuing optimal service quality. Oversee post-sales efforts to maintain and grow existing clients. Build and nurture trusted, long-lasted relationships. Collaborate with the sales, marketing, and product development teams. Develop strategies to grow existing accounts while ensuring quality and cost-effective services. Understand client objectives and KPIs steward successful use of the Eulerity platform. Interface with clients through all forms of communication channels.
Apply here: https://www.linkedin.com/jobs/view/513136941/
Role: Customer Success Director
Location: Remote, United States
Organization: ReTech Labs, Inc.
As a Customer Success Director, you will work closely with the leadership group to retain and grow ReTech’s existing customer base. Work closely with the Customer Success Solutions team to communicate and document customer configuration requests. Advise leadership group and other internal stakeholders on strategies to identify opportunities to further add value to existing ReTech customers. Develop a trusted partner relationship with customer stakeholders and executive sponsors to ensure they are leveraging the ReTech solution to achieve full business value. Manage and nurture customers to identify and eliminate the risk of non-renewal. Identify renewal risk and work with internal stakeholders to remediate and ensure a successful renewal. Collaborate with resources across the organization as needed to support customer’s needs.
Apply here: https://www.linkedin.com/jobs/view/2430041932/
Role: Customer Success Manager
Location: London, England, United Kingdom
As a Customer Success Manager, you will work directly with the Customer Success (CS) team and clients to build out fantastic relationships and implement great-looking strategic campaigns. Coordinate with Senior Customer Success Managers to create customized growth plans for key clients, via SalesForce. Be able to identify potential growth opportunities – whether that be up-sells or account development opportunities. Work with the product, production, and development teams to ensure smooth delivery of client work. Innovating and developing new ideas to impress and excite clients with progressive, lateral thinking. Ensure you are keeping yourself abreast of the latest developments not only within the Martech world but the clients’ sector and FMCG, to ensure you can make well-educated recommendations to your clients.
Apply here: https://www.linkedin.com/jobs/view/2471446949/
Role: Customer Success Team Lead (Software)
Location: Sydney, New South Wales, Australia
Organization: The Network Technology Recruitment
As a Customer Success Team Lead, you will be responsible for the smooth onboarding of new clients onto the platform. Assisting in the transition of the clients’ existing needs and showing the applications’ further capabilities. Managing and training the Customer Success Team in Australia to make sure they’re equipped with the skills to manage and retain the customer base. Empathize with every aspect of the customer experience, putting the customers’ needs first. Guide and coach customers and Sales with dedicated customer success processes. Coach customers to be product experts using the platform’s dashboards. Maintain high levels of customer engagement and satisfaction with a focus on customer loyalty. Use the data from previous and current customers to help drive customer references and case studies.
Apply here: https://www.linkedin.com/jobs/view/2459265051/
Role: Customer Success Representative
Location: Greater Sydney Area, Australia
Organization: Tiliter Retail
As a Customer Success Representative, you will manage the communication between the customer and Tiliter as the main point of contact delivering outstanding customer service. Ensure the current and future needs of the customer are being met. Build and maintain strong, long-lasting customer relationship. Answer all client queries and identify new opportunities for the customer in a timely manner. Driving internal stakeholders to meet customer needs. Liaise cross-functionally (with customer support and product development) to continuously improve the customer experience. Forecast and track account metrics regularly and when needed to ensure alignment. Prepare necessary reports and present to executives, the customer and other stakeholders. Ensure timely and successful delivery of solutions according to customer needs and business requirements.
Apply here: https://www.linkedin.com/jobs/view/2459247710/
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