Global Customer Success Jobs
IN RESPONSE TO COVID-19
We are aware that the Customer Success community is also facing challenges at the moment, some have been laid-off and others anticipate they might. Our talent management team is spending some time every day scouting the market for current openings (on your behalf), and will keep posting what they find. Please add your email to this list to be notified every time new job details are published!
ALL THE BEST with your Job Hunt. And, Stay Safe!
Mar 23 – Customer Success Jobs
Role: Director of Customer Success
Location: San Francisco, CA, US
As a Director of Customer Success, you will use quantitative and qualitative feedback to drive product, sales, and operational improvements with leadership teams across the company that enhance the Oura B2B experience. Lead the Customer Success team as we continue to grow and scale the team including, but not limited to setting quarterly goals, strategically balancing partner portfolios amongst the team and prioritizing business-critical initiatives. Shape the organizational B2B objectives and success metrics and guide the team on achieving measurable customer success outcomes. Define and manage Customer Success OKRs, in conjunction with CS leaders, to ensure maximum group performance, alignment to corporate OKRs, and execution against team goals.
Apply here: https://www.linkedin.com/jobs/view/2448476871/
Role: Director, Client Success
Location: Virginia, United States
Organization: SOC Telemed
As a Director of Client Success, you will own the overall client experience in your assigned territory and manage the client relationship post-implementation. Articulate service line value and facilitate a resolution to client inquires. Work cross-functionally with the Sales, Marketing, IT, Implementation, Operations, Clinical and Contracts Departments to drive client initiatives within the organization. Perform monthly calls and quarterly business reviews with your book of business to maintain client health and strengthen the client partnership. Directly influence the clients’ experiences at the executive leadership level and as the escalation point for any satisfaction issues in the relationship. Balance your role as a client advocate and strong representative of SOC with minimal supervision.
Apply here: https://www.linkedin.com/jobs/view/2472465311/
Role: Sr. Director, Customer Success
Location: London, England, United Kingdom
Organization: Globality, Inc.
As a Sr. Director of Customer Success, you will serve as the lead point of contact for all customer account management matters. Support clients through early stages of Globality trial through to enterprise-wide adoption, including providing client trainings, close co-operation throughout adoption, pro-active identification and mitigation of possible challenges to adoption, issue escalations, etc. Build and maintain strong, long-lasting relationships for assigned clients. Identify key customer stakeholders and develop strategies to build trusted advisor relationships with them. Develop new business with existing clients and/or identify areas of improvement for current business. Collaborate with sales, marketing, and sector teams to identify and grow opportunities within assigned clients.
Apply here: https://www.linkedin.com/jobs/view/2460870141/
Role: Customer Success Manager
Location: Remote, United Kingdom
Organization: Henderson Scott
As a Customer Success Manager, you will create a Governance and Executive relationship with the customer’s key stakeholders. Understand customers’ business needs, use cases, and priorities. Define and maintain customer success criteria and planning in terms of deployment, adoption, operations, and business outcomes. Build knowledge of customer’s environment, become the customer’s champion. Ensure smooth onboarding and help maximize product value. Act as a “trusted” adviser to the customer to strengthen customer relationships. Work with Sales and Field Engineers to develop new opportunities. Be accountable for the solution provided to the customer to ensure great service, customer satisfaction and success.
Apply here: https://www.linkedin.com/jobs/view/2448436674/
Role: Customer Success Manager
Location: Melbourne, Victoria, Australia
As a Customer Success Manager, you will actively foster and manage the success of a portfolio of Meltwater clients assigned to you. Establish a trusted relationship with each client and drive the continuous value of the products. Be responsible for customer satisfaction, retention, and expansion of existing accounts to grow revenue. Conduct client business reviews to track the health of your accounts while listening to customer feedback and proactively discovering areas of improvement. Collaborate with the Growth Executive team to identify upsell and cross-sell opportunities to grow overall portfolio size. Track client’s usage of and activity levels on the platforms to monitor the health/risk status of your accounts.
Apply here: https://www.linkedin.com/jobs/view/2460172278/
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