Global Customer Success Jobs
IN RESPONSE TO COVID-19
We are aware that the Customer Success community is also facing challenges at the moment, some have been laid-off and others anticipate they might. Our talent management team is spending some time every day scouting the market for current openings (on your behalf), and will keep posting what they find. Please add your email to this list to be notified every time new job details are published!
ALL THE BEST with your Job Hunt. And, Stay Safe!
Jun 07 – Customer Success Jobs
Role: Customer Success, Director
Location: Bellevue, WA, US
As a Customer Success Director, you will be creating value, revenue, results, and rock-solid relationships with Zenoti customers by being a strategic, trusted business partner and advocate. Analyzing and gaining insight into the customer’s business, market, industry, and revenue model, and then driving recommendations and solutions leveraging Zenoti capabilities to deliver revenue and results. Consulting with existing and new customers to ensure they are getting the most out of the Zenoti system, and where required, engaging with relevant team members across the organization to ensure challenges faced are addressed in a timely manner. Identifying, developing, and maintaining strong relationships with stakeholders at all necessary levels (C-suite, management and functional) within the customer organization to understand and influence their project strategies.
Apply here: https://www.linkedin.com/jobs/view/2586398173/
Role: Head of Customer Success
Location: Cheshire, CT, US
As a Head of Customer Success, you will be responsible for the management of the Client Management team, primarily tasked with contract renewals on a £50+ million contract book, and organic growth activity. Lead and drive overall renewals performance, with a focus on maintaining the profitability and value of renewal contracts. Assist the Client Management team with pricing decisions at all stages of the client lifecycle. New Business within a major partnership and key account opportunities, taking the lead on service and pricing proposition, writing where necessary any bid and tender responses. Supporting the field-based new business sales team. Where new business is targeted through partnership arrangements, working with the Partnership managers, the Marketing team and the field-based sales team to ensure the proposition is relevant.
Apply here: https://www.linkedin.com/jobs/view/2579444591/
Role: Senior Customer Success Manager
Location: Melbourne, Victoria, Australia
Organization: Plan B Recruitment
As a Senior Customer Success Manager, you will be operating as the lead point of contact for any/all matters specific to your clients. Build and maintain strong, long-lasting mutually beneficial client relationships. Develop new business from existing clients and actively seek new opportunities for improvement and revenue growth. Be a conduit between sales and delivery for a smooth transition and onboarding of the client to the Platform. Communicate to the client the process of onboarding on a weekly/fortnightly basis to keep the client informed of the progress. Develop new business with existing clients and/or identify areas of improvement to exceed retention quotas. Liaise with operations, development, and product as necessary to clarify, escalate and proactively resolve issues as necessary.
Apply here: https://www.linkedin.com/jobs/view/2576417190/
Role: Customer Success Manager
Location: Sydney, New South Wales, Australia
As a Customer Success Manager, you will collaborate closely with internal teams (Strategists, Account Managers, Project Managers and Producers) and external partners on all aspects of account delivery and growth. Manage and grow existing enterprise accounts, including finding new ways for clients to benefit from products, solving customer requests, etc. Understand clients’ needs and identify new opportunities to add value. Maintain an up-to-date understanding of the market and competitors to position offerings in an appropriate and rewarding way. Manage regular forecasting and sales activity reporting, evaluate sales against revenue/margin targets and other objectives set by regional and global sales leadership.
Apply here: https://www.linkedin.com/jobs/view/2576405461/
Role: Customer Success Manager
Location: London, England, United Kingdom
As a Customer Success Manager, you will establish and maintain trusted relationships across a portfolio of enterprise accounts through account planning, proactive client communications, issue remediation and containment, and performance measurement. Build and execute account-specific success plans to proactively drive customer health, growth, and advocacy. Leverage your product knowledge and experience to ensure the customer receives maximum value from their Bringg solutions. Manage the implementation of new use cases, best practices, and functionality to expand existing accounts. Collaborate with Sales to ensure customers’ contract renewal.
Apply here: https://www.linkedin.com/jobs/view/2578930054/
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