Global Customer Success Jobs
IN RESPONSE TO COVID-19
We are aware that the Customer Success community is also facing challenges at the moment, some have been laid-off and others anticipate they might. Our talent management team is spending some time every day scouting the market for current openings (on your behalf), and will keep posting what they find. Please add your email to this list to be notified every time new job details are published!
ALL THE BEST with your Job Hunt. And, Stay Safe!
Jul 15 – Customer Success Jobs
Role: Vice President of Customer Success
Location: New York, NY, US
Organization: 24 Seven Talent
As a Vice President of Customer Success, you will work closely with the executive leadership team to develop and execute growth strategies for a subscription business. Provide leadership and direction to a high-performance customer experience team. Focus on key SaaS revenue goals. Establish Monitor customer feedback loops to ensure customer satisfaction and optimize customer support escalations and other customer anomalies. Responsible for optimizing customer experience operations and improving workflows with increased efficiency and productivity while keeping the customer first. Establish programs such as Customer Success Management and referral program. Identify the best revenue channels that provide the most effective revenue stream.
Apply here: https://www.linkedin.com/jobs/view/2639299563/
Role: Director of Customer Success
Location: Remote, San Francisco, CA, US
As a Director of Customer Success, you will be leading the creation of tools, processes, and tracking to enable seamless onboardings, renewals, and extensions. Maintaining performance standards for Customer Success Team Leads, habituating excellence in customer communication, proactive performance, and process perfection. Cultivating a team culture that exemplifies Victorious’ company values and leads with positivity and professionalism. Building intradepartmental processes that improve efficiency and customer value. Ensuring that the CS team maintains target KPIs, including NPS and revenue renewal rate. Ensuring that the CS team maintains target KPIs, including NPS and revenue renewal rate. Managing Customer Success Team Leads, conducting weekly 1:1s, performance reviews, and compensation conversations with all members of the CS team.
Apply here: https://www.linkedin.com/jobs/view/2648802864/
Role: Enterprise Customer Success Manager
Location: Remote, Manchester, England, United Kingdom
As an Enterprise Customer Success Manager, you will drive forward Pluralsight’s Client Engagement Model to ensure customer and Pluralsight’s mutual success. Take full accountability for your accounts in all aspects from onboarding to renewal. Anticipate customer needs and proactively mitigate risk throughout the customer life cycle, ensuring a streamlined renewal and negotiation process, and ultimately positioning your accounts for growth. Navigate, interpret, and use provided tools and systems to measure and report on customer experience, customer health, product utilization, and consumed content, and realization of value drivers. Inspire change within customers to drive adoption of standard methodologies and successful implementations.
Apply here: https://www.linkedin.com/jobs/view/2639255189/
Role: Customer Success Manager (Field)
Location: Farringdon, England, United Kingdom
Organization: LexisNexis UK
As a Customer Success Manager, you will develop and deliver bespoke training plans working with the clients to customize delivery, content and schedules. Facilitate all session formats and work with clients to uncover feedback on products to report back into the business. Develop and deliver appropriate customer engagement and retention strategies. Work with customer segments in terms of support level required, value and retention risk, and determine an appropriate level of investment and corrective action required. Collaborate with the marketing team to develop and execute marketing campaigns where appropriate. Manage and prioritise your diary effectively to ensure that you consistently meet set monthly KPIs (key performance indicators) each month and your customers’ needs in a smart manner ensuring effective account planning and delivery.
Apply here: https://www.linkedin.com/jobs/view/2643788408/
Role: Senior Customer Success Manager
Location: New Delhi, Delhi, India
Organization: FireEye, Inc.
As a Senior Customer Success Manager, you will serve as the customer’s trusted advisor, providing portfolio and subject matter expertise to drive adoption aligned with customer objectives. Lead all phases of customer journey post-acquisition from onboarding through renewal. Develop a partnership with key executives, management, and operators within customers to effectively deliver upon customer success mission. Oversee customer support activities, serving in critical issue management role when necessary. Work closely with sales while collaborating with additional internal Mandiant business partners to deliver customer outcomes, manage risk, and position cross-sell opportunities. Serve as the voice of the customer, collecting feedback to drive improvement within the Mandiant Solutions portfolio.
Apply here: https://www.linkedin.com/jobs/view/2648921453/
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