Global Customer Success Jobs
IN RESPONSE TO COVID-19
We are aware that the Customer Success community is also facing challenges at the moment, some have been laid-off and others anticipate they might. Our talent management team is spending some time every day scouting the market for current openings (on your behalf), and will keep posting what they find. Please add your email to this list to be notified every time new job details are published!
ALL THE BEST with your Job Hunt. And, Stay Safe!
Jul 21 – Customer Success Jobs
Role: Director of Customer Success
Location: Remote, United States
As a Director of Customer Success, you will collaborate cross-functionally with Customer Success, Marketing, Revenue Operations, and Data Science\Analytic teams to own, develop, and execute strategies to increase customer retention and lifetime value at scale. Develop a digitally-led, low-touch customer communication\engagement strategy through the customer lifecycle – including onboarding and launch. Integrate into cross-functional experience teams to drive low-touch customer engagement throughout the customer lifecycle. Use data to discover the needs, measure the health, and advocate for customers of the assigned low-touch customer segments. Develop processes to manage escalated and at-risk, low-touch customers with a focus on maximizing ROI. Work with Revenue Operations to build reports, dashboards, and scorecards to communicate the customer health, retention probability, and the effectiveness of low-touch customer success programs.
Apply here: https://www.linkedin.com/jobs/view/2655819585/
Role: Senior Director of Customer Success
Location: Newark, NJ, US
As a Senior Director of Customer Success, you will establish a long-term strategy for the Customer Support organization by evaluating existing infrastructure to then drive improvements across the entire customer journey. Measure effectiveness of customer success and onboarding by defining operational metrics, establishing tracking systems, and reporting to the company, executive team, and board. Develop tools, process, training, and governance around Onboarding clients to ensure projects are executed. Influence future lifetime value through higher product adoption, customer satisfaction and overall health scores. Hire, train, develop new hires and existing team while adhering to Lunchbox values to maintain a fun and inspiring work environment.
Apply here: https://www.linkedin.com/jobs/view/2655269474/
Role: Customer Success Manager – High Velocity
Location: Staines-upon-Thames, England, United Kingdom
As a Customer Success Manager, you will be responsible for growing revenue via prospecting, qualifying, selling and closing from existing enterprise client accounts. Manage client relationship through all phases of the sales cycle Provide a consultative solutions sales process to prospects. Conducts one-on-one and group sales presentations. Provide account management to an existing territory. Responsible for tracking customer information, forecasts and reports. Develop and maintain prospect and customer list based on strategic marketing data and other sources for sales leads. Plan & Strategize marketing activities with the Marketing and Channel teams for the end-users and channels.
Apply here: https://www.linkedin.com/jobs/view/2619538978/
Role: Customer Success Manager
Location: London, England, United Kingdom
As a Customer Success Manager, you will manage and grow the joint success with some of the largest and most strategic accounts. Collaborate closely with Product, Sales and Marketing to develop program solutions that expand and deepen these relationships. Identify new opportunities where LiveRamp can add value with these strategic partners. Grow your own career through successful year-on-year achievements. Contribute towards building a great company.
Apply here: https://www.linkedin.com/jobs/view/2648259249/
Role: Associate Customer Success Manager
Location: Melbourne, Victoria, Australia
As a Customer Success Manager, you will increase sustainable proven value for both the Customers and Trustpilot. Increase renewal rates and reduce churn. Drive optimal engagement and ensure the best customer experience through the client life cycle. Establish a trusted relationship with all of your customers & ensure their overall satisfaction with Trustpilot products, which will ensure contract renewal. Provide a premium experience for the clients by understanding their business objectives and ensuring that Trustpilot delivers against them. Manage your own portfolio, on average 250 clients/year. Successfully upsell Trustpilot products and discover new revenue opportunities.
Apply here: https://www.linkedin.com/jobs/view/2654002169/
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