Global Customer Success Jobs
IN RESPONSE TO COVID-19
We are aware that the Customer Success community is also facing challenges at the moment, some have been laid-off and others anticipate they might. Our talent management team is spending some time every day scouting the market for current openings (on your behalf), and will keep posting what they find. Please add your email to this list to be notified every time new job details are published!
ALL THE BEST with your Job Hunt. And, Stay Safe!
Aug 10 – Customer Success Jobs
Role: Senior Director, Customer Success – Strategic Accounts
Location: San Francisco, CA, US
Organization: Checkr, Inc
As a Senior Director of Customer Success, you will define and execute on a scalable strategy for driving adoption and growth across the customer base. This includes defining, inspecting, and reporting on an operating cadence that enables proactive action. Partner with the executive leadership team to develop and execute account engagement, retention, and growth strategies. Be a thought leader in developing and executing on Customer Success and Account Management best practices that can be used across the organization. Provide analytics and reporting for the Customer Success revenue team, including forecasting, pipeline analysis, quarter and year-end reports, board slides, performance to quota, deal tracking and close rates.
Apply here: https://www.linkedin.com/jobs/view/2522291421/
Role: Director of Customer Success
Location: Remote, Superior, CO, US
Organization: Envysion, Inc.
As a Director of Customer Success, you will determine the strategic and tactical customer service direction of the Customer Success team to ensure the achievement of corporate goals related to account retention, revenue growth through customer renewals and customer satisfaction. Drive the organizational adherence and ongoing refinement and branding of the customer onboarding process. Hire, train, and develop team members to drive to customer satisfaction and encourage usage of the technology. Develop and manage a reporting process to identify upcoming and missed milestones within the onboarding process. Define and implement procedures, metrics, and reporting processes related to the application usage to determine key insights to the customer experience. Create and foster a high-quality work environment that helps attract, motivate and retain high-performing team members.
Apply here: https://www.linkedin.com/jobs/view/2673578808/
Role: Customer Success Manager
Location: London, England, United Kingdom
As a Customer Success Manager, you will become one of the first points of contact for every one of the customers who have a question, problem, or as it happens, want to share praise or something quirky with us! You will be able to multi-task, respond to customers quickly, send a high number of emails whilst not compromising the quality of customer contact. Communicate issues to the engineers but also communicate with customers in human words. Build a deep understanding of what the community wants, spot trends, and help prioritize the customers’ feature requests for the engineering team.
Apply here: https://www.linkedin.com/jobs/view/2679073860/
Role: Customer Success Manager, Emerging
Location: Sydney, New South Wales, Australia
Organization: Procore Technologies
As a Customer Success Manager, you will gain a strong understanding of best practices relevant to retaining and growing accounts within a personal portfolio while mitigating risk. Develop and execute on account strategies for emerging accounts, while working alongside Sales to deliver positive outcomes for clients. Build trust and create meaningful relationships among champions and key executives within each account. Ensure clients understand the value Procore delivers to their business by conducting virtual or on-site business reviews that mirror their business goals and objectives. Identify and forecast risk as well as growth opportunities within portfolio. Identify product improvements or new products by remaining current on customer needs, industry trends, market activities, and competitors.
Apply here: https://www.linkedin.com/jobs/view/2673551323/
Role: APAC Customer Success Manager (m/f/d)
Location: Remote, Australia
As a Customer Success Manager, you will build relationships with customers to understand their goals and pains, drive adoption, and translate that into actionable insights for the Sales, Marketing, and Product teams. Connect customers’ marketing objectives with the technical, API-driven product and clearly explain complex product configuration steps. Collaborate with technical operations (Customer Integration Engineer) and the development team to integrate Talon.One and troubleshoot technical issues. Document and share important information about the Customers to keep a clear internal record, build training resources, and reduce support tickets. Design Customer Success processes that help us rapidly scale the highly custom, enterprise solution.
Apply here: https://www.linkedin.com/jobs/view/2673530666/
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