Global Customer Success Jobs
IN RESPONSE TO COVID-19
We are aware that the Customer Success community is also facing challenges at the moment, some have been laid-off and others anticipate they might. Our talent management team is spending some time every day scouting the market for current openings (on your behalf), and will keep posting what they find. Please add your email to this list to be notified every time new job details are published!
ALL THE BEST with your Job Hunt. And, Stay Safe!
Aug 16 – Customer Success Jobs
Role: Global Head of Customer Success
Location: London, England, United Kingdom
As a Global Head of Customer Success, you will be a Leader, first and foremost, and part of the customer success leadership team with the courage and confidence to challenge the status quo; anticipating problems and mitigating risks. Be obsessive about building and maintaining exceptional behaviours and driving accountability for actions and outcomes. Have a clear view and experience of how a CSM group needs to be built to a world-class standard. Lead customers increasingly across the geographies around the World, including Europe and North America. Identify opportunities for improvement for both the team structure and individuals.
Apply here: https://www.linkedin.com/jobs/view/2657696004/
Role: Customer Success Manager (B2B SaaS)
Location: Remote, United Kingdom
As a Customer Success Manager, you will become an Attractions.io product expert, helping customers increase their revenues and improve operational efficiency through greater integration and usage of the Attractions.io platform. Monitor and improve customer satisfaction and engagement metrics. Build a deep understanding of the customer’s business challenges, constantly championing their point of view and helping us be more customer-centric. Conduct quarterly business reviews with customers, highlighting the value that’s been added and aligning on ways to drive more value moving forward. Ensure customer projects and support requests are kept to time and provided with excellent service. Identify opportunities to up-sell and cross-sell the suite of tools into accounts.
Apply here: https://www.linkedin.com/jobs/view/2681642411/
Role: Customer Success Manager, Enterprise
Location: Kansas City, KS, US
As a Customer Success Manager, you will develop trusted relationships with decision-makers in each account, understand their strategic goals, and develop performance plans to partner on these goals. Work closely with customers to deliver on business goals and digital marketing success. Ensure that customers are leveraging the BrightEdge solution to deliver business value across all levels of their company. Deliver ongoing Performance Projects to ensure ROI. Understand level of adoption and assess the risk in renewing existing contracts. Grow usage of BrightEdge within each account. Work with your assigned Strategic Account Manager (SAM) to meet retention and upsell goals. Develop new materials – presentations, best practices, roll-out plans, QBRs.
Apply here: https://www.linkedin.com/jobs/view/2323968328/
Role: Customer Success Manager
Location: Sydney, New South Wales, Australia
As a Customer Success Manager, you will manage roughly 100+ accounts. Actively engage with targeted customers at key points in the customer journey to ensure the adoption of monday.com is a success. Leverage tools and technology to deliver value to multiple accounts at once through many programs, such as creating email campaigns, custom training/webinars, new collateral, and hosting office hours. Collaborate cross-functionally with Customer Success, Marketing, Operations and Data teams. Work through effective targeted campaigns to effectively drive adoption and expansion across different customer segments.
Apply here: https://www.linkedin.com/jobs/view/2680619830/
Role: Senior Customer Success Manager
Location: Sydney, New South Wales, Australia
Organization: Diligent Corporation
As a Senior Customer Success Manager, you will do seamless project management through all phases of the customer relationship, including managing the users of Diligent’s applications; the Board Directors and Corporate Executives. Provide an excellent customer experience for all accounts, by anticipating and resolving customer issues and maintaining customer accounts/systems in a manner that exceeds customer expectations. Coordinate with technical personnel as needed to meet customer needs, while managing customer expectations to prevent overload or missed deadlines. Ability to successfully manage multiple clients and products in an organized and meticulous manner. Act as liaison between multiple internal teams (services, sales operations, marketing, and sales).
Apply here: https://www.linkedin.com/jobs/view/2629180855/
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