Global Customer Success Jobs
IN RESPONSE TO COVID-19
We are aware that the Customer Success community is also facing challenges at the moment, some have been laid-off and others anticipate they might. Our talent management team is spending some time every day scouting the market for current openings (on your behalf), and will keep posting what they find. Please add your email to this list to be notified every time new job details are published!
ALL THE BEST with your Job Hunt. And, Stay Safe!
Aug 17 – Customer Success Jobs
Role: Director, Customer Success
Location: Bethesda, MD, US
As a Director, Customer Success, you will monitor every step of the deployment process; from planning to go live, and post-launch optimization. Coordinates all aspects of project implementation working closely with the client and internal project team members to meet targeted deadlines according to obligations outlined in each client contract. Develops and drives strategic plans to meet performance expectations and identifies expansion opportunities to drive growth within key accounts. Anticipates potential challenges/risks and proactively manages client issues on a day-to-day basis. Monitors project status, ensures project milestones are on track, reports out updates, and provides strategic recommendations to client and internal project teams. Tracking adoption KPI metrics and tying them to ROI for the customer including improvements in quality, communications, and safety domains.
Apply here: https://www.linkedin.com/jobs/view/2686383598/
Role: Head of Client Success
Location: Salt Lake City, UT, US
Organization: Eccovia Solutions
As a Director of Customer Success, you will manage the development and performance of the Client Success team members. Drive business growth and mitigate client churn through client advocacy and referenceability. Develop and facilitate new sales and up-sell opportunities for the current Clients. Document and implement data management best practices for your team. Have a bias for action on behalf of the client. Drive operational efficiency by automating and improving processes and best practices. Develop a strong knowledge of Eccovia’s platforms and services. Develop OKR’s and measure each team’s success through weekly reporting and dashboards.
Apply here: https://www.linkedin.com/jobs/view/2680689691/
Role: Senior Customer Success Manager
Location: London Area, United Kingdom
As a Senior Customer Success Manager, you will take a key part in establishing the company’s customer success strategy, team, processes and operations. Lead all customer success initiatives, from onboarding and training to ongoing engagement, throughout the customers’ journey. Evangelize the product within the client’s, ensuring they receive maximum value from their investment in Litigate. Promote initiatives with Product, Marketing and Sales teams to drive product adoption and enable the company’s growth. Make informed customer related decisions based on data-driven reporting, dashboards, and tracking channels to provide actionable insights on service delivery.
Apply here: https://www.linkedin.com/jobs/view/2680636928/
Role: Customer Success Manager
Location: Cambridge, England, United Kingdom
Organization: Blackdot Solutions
As a Customer Success Manager, you will be the dedicated first point of contact for a portfolio of customers for advice, training and support. Develop trusted long-term relationships with customers to facilitate open and relaxed dialogue. Understand the wide range of use-cases and requirements across your customers and help each customer to meet these requirements using Videris. Collate client feedback and liaise with the Product team to ensure that the customer’s voice is heard. Plan and delivering high-quality training sessions to new and existing customers according to their needs, as well as manage all training and support collateral. Proactively identify commercial opportunities within accounts.
Apply here: https://www.linkedin.com/jobs/view/2680638266/
Role: Customer Success Manager
Location: Remote, British Columbia, Canada
As a Customer Success Manager, you will onboard and partner with the customers, helping to ensure that they’re happily up and running on the platform. Improve overall customer satisfaction in assigned customer accounts. Build strong relationships with the customers, anticipate their needs and help them use the product to make their businesses more effective and successful. Guide and educate the customer utilizing various self-help options and articles. Proactively reaching out to customers to inform, educate, cross-sell and upsell. Track and measure Customer Engagement to help ensure optimal customer use of the platform and reduce churn. Develop and implement best practice tools and processes that will help us ensure customer success.
Apply here: https://www.linkedin.com/jobs/view/2680672210/
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