Global Customer Success Jobs
IN RESPONSE TO COVID-19
We are aware that the Customer Success community is also facing challenges at the moment, some have been laid-off and others anticipate they might. Our talent management team is spending some time every day scouting the market for current openings (on your behalf), and will keep posting what they find. Please add your email to this list to be notified every time new job details are published!
ALL THE BEST with your Job Hunt. And, Stay Safe!
Sep 07 – Customer Success Jobs
Role: Head of Customer Success
Location: Remote, London, England, United Kingdom
As a Head of Customer Success, you will be responsible for the entire customer success cycle. Responsible for the lead transition from sales to implementation and providing training, support, and guidance to customers as they deploy Intigriti across their business. Manage and hire a team of CSM’s and coach them into a high-performing team. Provide support to the current and future customers (lead regular meetings, provide online support, etc.) to support the success with their deployment to ensure renewal and/or expanded use of Intigriti. Drive product adoption and ongoing usage of Intigriti, while delivering customer happiness. Implement process improvements and create scalable programs (e.g. customer health, onboarding, new feature adoption, QBRs) to drive customer success objectives.
Apply here: https://www.linkedin.com/jobs/view/2710897225/
Role: Customer Success Manager, Middle East
Location: London, England, United Kingdom
As a Customer Success Manager, you will build and maintain strong, long-lasting customer relationships. Assist customers to expand their usage and adoption of our products. Onboarding and training of new clients. Ensure contract renewal. Provide excellent customer experience, ensure successful delivery of our services, produce timely solutions according to customer needs and goals. Communicate consistently with clients throughout the contract life-cycle, escalating important issues where needed. Work closely with sales representatives and other teams across the company.
Apply here: https://www.linkedin.com/jobs/view/2706667502/
Role: Customer Success Manager – Remote
Location: Torrance, CA, US
As a Customer Success Manager, you will be learning and understanding customer challenges, opportunities, goals and priorities related to sales and marketing. Working alongside and empowering the sales teams to extract full value from the customer relationship through your expertise knowledge of marketing and Bobit’s advanced marketing and business intelligence solutions – proactively providing strategic recommendations and proposals. Working alongside sales and operations in proactively managing and mitigating any risk and escalations related to a customer’s relationship with Bobit. Driving transformation and innovation within Bobit’s sales team by helping to keep them up to date on the latest marketing and lead generation trends and technology.
Apply here: https://www.linkedin.com/jobs/view/2705278187/
Role: Customer Success Manager
Location: Boston, MA, US
As a Customer Success Manager, you will be responsible for the retention of customer accounts by ensuring continuous communication and relentless support and guidance. Ensure a successful and robust onboarding experience for all new customers. Develop and expand customer accounts by driving product usage and increasing user base in customer accounts. Execute consulting projects with customers. Translate customer feedback into product requirements.
Apply here: https://www.linkedin.com/jobs/view/2707003077/
Role: Senior Customer Success Manager
Location: North Sydney, New South Wales, Australia
As a Senior Customer Success Manager, you will develop a trusted advisor relationship across a variety of functions and roles, including executives, decision-makers, product managers and functional users. Establish and oversee customer adoption, training, and development of best practices to continually drive incremental value and return on customer investment. Ensure renewals, identify, and prioritize growth opportunities, and drive revenue through expansion/upsell. Collaborate with internal functional counterparts to enable customer marketing, product roadmap, and overall communication. Understand all aspects of TIBCO CIC functionality and perform demonstrations/training for new users within a customer’s organization. Advocate for customers internally to ensure utmost customer satisfaction. Act as a thought leader and subject matter/product expert.
Apply here: https://www.linkedin.com/jobs/view/2705246704/
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