Global Customer Success Jobs
IN RESPONSE TO COVID-19
We are aware that the Customer Success community is also facing challenges at the moment, some have been laid-off and others anticipate they might. Our talent management team is spending some time every day scouting the market for current openings (on your behalf), and will keep posting what they find. Please add your email to this list to be notified every time new job details are published!
ALL THE BEST with your Job Hunt. And, Stay Safe!
Sep 13 – Customer Success Jobs
Role: Customer Success Director
Location: Franklin, TN
Organization: Maetz Consulting, LLC
As a Customer Success Director, you will spearhead the end-to-end effort to help build a new and thriving Customer Success team from the ground up, one person at a time. Design and implement best practices for building long-term strategic relationships with the customers, partners, and vendors. Interact with existing customers to identify pain points, prioritize business opportunities, and productize solutions to ensure customer success. Advocate customer needs/issues cross-departmentally and lead/resolve account escalations. Leads direct growth plan development at named accounts to increase adoption/utilization of existing offerings and demand/consumption of new offerings. Act as the voice of the customer across the organization to drive improvements, innovation, and evolution.
Apply here: https://www.linkedin.com/jobs/view/2717777641/
Role: Customer Success Manager
Location: San Francisco, CA, US
As a Customer Success Manager, you will own the relationship with customers at various stages of their lifecycle post-close, including onboarding, implementation, launch, post-launch, adoption, and expansion. Understand Persona’s product and platform deeply and be an expert resource on Persona’s current and future product offerings. Monitor and manage the long-term health of the customers in your portfolio by identifying and preempting areas of risk or concern, including via usage and satisfaction metrics. Engage with Product and Engineering teams to incorporate and prioritize customer feedback, and inform the roadmap. Work in partnership with marketing to identify and amplify the narrative of the biggest customer success stories.
Apply here: https://www.linkedin.com/jobs/view/2712811550/
Role: Customer Success Manager, U.K.
Location: London, England, United Kingdom
Organization: Wunderkind (Formerly BounceX)
As a Customer Success Manager, you will own the relationship and ultimate success of a dedicated segment of Wunderkind’s enterprise customers, including initial onboarding, strategy development, campaign execution and optimization, and retention. Develop a trusted advisor relationship with customer key stakeholders and executive sponsors to fully understand your customer’s business strategy and measurements for success. Continuously think outside the box to generate new campaign ideas, tailored to the unique needs of your clients, Serve as a customer advocate internally while effectively collaborating with internal, cross-functional teams including product management, sales, engineering, and design. Ensure that customers derive maximum value from their investments in Wunderkind and fully leverage our entire suite of services.
Apply here: https://www.linkedin.com/jobs/view/2564267349/
Role: Senior Customer Success Manager
Location: London Area, United Kingdom (On-site)
As a Senior Customer Success Manager, you will take a key part in establishing the company’s customer success strategy, team, processes, and operations. Lead all customer success initiatives, from onboarding and training to ongoing engagement, throughout the customers’ journey. Evangelize the product within the clients, ensuring they receive maximum value from their investment in Litigate. Promote initiatives with Product, Marketing, and Sales teams to drive product adoption and enable the company’s growth. You will make informed customer-related decisions based on data-driven reporting, dashboards, and tracking channels to provide actionable insights on service delivery.
Apply here: https://www.linkedin.com/jobs/view/2712234560/
Role: Customer Success Manager
Location: Melbourne CBD, Victoria, Australia (On-site)
Organization: Shping for Brands
As a Customer Success Manager, you will partner with the Customer to understand their objectives and act as the main point of contact throughout the Customer’s lifecycle. Closely monitor customer product use and conduct regular client reviews to discuss opportunities for improvement. Provide a summary of the overall ‘health’ of the account and use of the services. Work closely with other team members (other Sales and Development teams) to be sure mutual objectives are met in support of the Customer’s success. Be the voice of the customer internally – sharing improvements and product feature requests back into the internal ecosystem. Drive and assist with marketing initiatives including social media, eDMs, and collateral updates. Take personal responsibility for staying informed and up to date with industry trends and themes.
Apply here: https://www.linkedin.com/jobs/view/2712820714/
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