Global Customer Success Jobs
IN RESPONSE TO COVID-19
We are aware that the Customer Success community is also facing challenges at the moment, some have been laid-off and others anticipate they might. Our talent management team is spending some time every day scouting the market for current openings (on your behalf), and will keep posting what they find. Please add your email to this list to be notified every time new job details are published!
ALL THE BEST with your Job Hunt. And, Stay Safe!
Sep 29 – Customer Success Jobs
Role: Director of Customer Success
Location: Cincinnati, OH, US
Organization: Vector Solutions
As a Director of Customer Success, you will drive the service strategy and accountable for performance and customer satisfaction. Develop and implement effective strategies for ensuring client engagement and adoption. Manage enhancement requests and work with the technical team to implement changes. Work with the technical team to streamline processes for Client Success Managers. Manage and motivate staff including hiring, performance management, and recognition duties. Lead team members in fulfilling the specifications to meet client and company objectives. Establish the Client Success Manager direction for the year and reassess as needed. Lead weekly or monthly meeting with Client Success Managers to update everyone on company direction and company initiatives.
Apply here: https://www.linkedin.com/jobs/view/2737193762/
Role: Enterprise Customer Success Manager
Location: New York City Metropolitan Area, US
As an Enterprise Customer Success Manager, you will be delivering world-class support to the top clients. Maintain a balanced proactive/reactive relationship with your assigned accounts. Dedicated duties include account monitoring, regular check-ins, and relationship building. Reactive duties include training, product support, and appropriate delegation when technical issues and feature requests arise.
Apply here: https://www.linkedin.com/jobs/view/2733020840/
Role: Customer Success Manager
Location: London, England, United Kingdom
As a Customer Success Manager, you will be the key contact and advocate for your assigned customer list. Maintain a revenue base by managing account support, retention, and renewal. Drive upgrade revenue from new product feature adoption and expanded usage. Collaborate with the Product, Marketing, and Sales teams to advocate for your customers and proactively find ways to grow the customer base.
Apply here: https://www.linkedin.com/jobs/view/2738062237/
Role: Customer Success Manager, Scale
Location: London, England, United Kingdom
As a Customer Success Manager, you will own a set of Braze customers as their dedicated contact and relationship owner. Drive platform adoption, increasing Braze utilization and value for your book of business. Build strong stakeholder relationships and focus on customer satisfaction. Be a platform, technology, marketing strategy, and industry expert for your customers, focusing on their goals and assisting them to devise and operationalize best-in-class marketing strategies at scale. Proactively analyze customer product usage and provide strategic advice to the customer around how they can better engage their customers with Braze through ad-hoc communications, training, workshops, Quarterly Check-Ins, and Executive Business Reviews. Work to customer renewal, adoption, and advocacy targets.
Apply here: https://www.linkedin.com/jobs/view/2731434889/
Role: Customer Success Lead
Location: Sydney, New South Wales, Australia
As a Customer Success Lead, you will lead, coach, and mentor the customer success team (customer success managers and customer success specialists) to be successful in their roles. You will help manage the CS team by assisting in achieving the team’s performance targets and metrics, and delivery against quarterly and long-term targets. Ensure execution of customer journey touchpoints, including onboarding, business review, retention, upsells, and other opportunities. Develop and implement an effective adoption and expansion strategy through collaboration with other team members. Assist and occasionally manage key accounts or partner channels to boost the user experience. Perform hands-on customer success management activities such as successful customer onboarding, training, enablement, and skillset development for the CSM function.
Apply here: https://www.linkedin.com/jobs/view/2731496406/
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