Oct 04 – Customer Success Jobs
Role: Head of Customer Success
Location: San Angelo, TX, US
Organization: Tekmetric
As a Head of Customer Success, you will implement resolution procedures for any customer concerns and ensures the area is staffed and trained to handle questions from customers. Manage customer service objectives and continuously monitors procedures to ensure these are met by staff. Track critical customer success metrics and KPI’s then use this data to coach the team, improve processes, and drive decision-making for the business. Manage and grow the Customer Success team, ensuring that team members demonstrate the ability to deliver customer experiences that align with the company’s core values by auditing success calls and onboarding calls. Perform any escalation calls for at-risk customers. Hire, train, coach, counsel, and evaluate the performance of direct reports.
Apply here: https://www.linkedin.com/jobs/view/2744364505/
Role: Customer Success Manager
Location: Remote, Chicago, IL
Organization: Notable
As a Customer Success Manager, you will own the ultimate success of the customers, ensuring they realize the full value of the Notable platform. Obsess over outcomes for the customers, serving as their advocate and Notable ambassador to drive transformation for the health system partners. Develop and deliver a roadmap to success, advising customers on reaching business goals. Drive product adoption and ongoing usage of Notable, while delivering customer happiness at the patient, clinician, and account level. Engage with business leaders to thoughtfully help them identify opportunities to expand the footprint and depth of engagement. Become an expert on the Notable product and integrations, while keeping up with industry trends in data, analytics, and automation.
Apply here: https://www.linkedin.com/jobs/view/2744589335/
Role: Customer Success Manager, U.K.
Location: London, England, United Kingdom
Organization: Wunderkind (Formerly BounceX)
As a Customer Success Manager, you will own the relationship and ultimate success of a dedicated segment of Wunderkind’s enterprise customers, including initial onboarding, strategy development, campaign execution and optimisation, and retention. Develop a trusted advisor relationship with customer key stakeholders and executive sponsors to fully understand your customer’s business strategy and measurements for success. Continuously think outside the box to generate new campaign ideas, tailored to the unique needs of your clients. Serve as customer advocate internally while effectively collaborating with internal, cross-functional teams including product management, sales, engineering, and design. Ensure that customers derive maximum value from their investments in Wunderkind and fully leverage the entire suite of services.
Apply here: https://www.linkedin.com/jobs/view/2564267349/
Role: Customer Success Manager
Location: London, England, United Kingdom (On-site)
Organization: Oktopost
As a Customer Success Manager, you will be responsible for all post-sale activities, including initial onboarding, social strategy, expansion, and retention. Building relationships with customers as a trusted advisor to support and consult on their social strategies. Identify opportunities for account growth within your managed accounts. Ensure customers derive maximum value from Oktopost, utilize all of their licenses, identify new opportunities, and collaborate with other Oktopost stakeholder teams to ensure adoption and a successful renewal. Develop an understanding of typical business challenges faced by customers and appropriately map Oktopost features and associated business benefits to address their needs. Monitor customer usage data, health indicators, renewal dates, and growth opportunities and translate them into strategies for success.
Apply here: https://www.linkedin.com/jobs/view/2744300212/
Role: Customer Success Manager
Location: Delhi, Delhi, India
Organization: Coralogix
As a Customer Success Manager, you will understand customers’ technical requirements and business goals to consistently deliver value. Build a successful game plan for each customer based on data analysis and customer’s needs. Analyzing different data sources to understand the customer’s big picture. Establish relationships and engage with technical and business counterparts to drive product adoption, renewal, and expansion. Train and coach customers through a successful onboarding process, adoption phase, and ongoing usage. Conduct QBRs with customers to consistently reflect the delivered value and ensure customer’s needs. Advocate internally for customer needs – be the technical and business voice of the customer within Coralogix and influence product development roadmap. Partner with the Sales team on renewals, upsells, cross-sells, and expansion opportunities.
Apply here: https://www.linkedin.com/jobs/view/2744502383/