Global Customer Success Jobs
IN RESPONSE TO COVID-19
We are aware that the Customer Success community is also facing challenges at the moment, some have been laid-off and others anticipate they might. Our talent management team is spending some time every day scouting the market for current openings (on your behalf), and will keep posting what they find. Please add your email to this list to be notified every time new job details are published!
ALL THE BEST with your Job Hunt. And, Stay Safe!
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Oct 28 – Customer Success JobsShare this job list:
Role: VP, Customer Success
Location: New York, NY, US
Organization: TripActions
As a VP of Customer Success, you will build and lead a North American Customer Success organization across all levels. Build relationships with internal teams to develop and implement plans that provide increased value to the business. Create a work environment that continually promotes quality and employee effectiveness, consistently attracts new talent to the business at all levels and retains key high performers and high potential employees. Focus on quality to improve operational excellence as well as streamline and standardize external processes. Review and evaluate, on a continuing basis, the unit’s performance against annual operating and strategic goals. Create metrics-driven solutions to help win and retain additional business while keeping a focus not only on efficiency metrics but also on effectiveness metrics to expand the business.
Apply here: https://www.linkedin.com/jobs/view/2769455116/
Role: Director – Customer Success
Location: Nashville, TN, US (On-site)
Organization: Rain Instant Pay
As a Director of Customer Success, you will support the growth of the organization by recruiting, hiring, training, and coaching top talent Customer Success Managers. Work cross-functionally with Marketing, Implementations, Product, and Engineering teams to develop innovative approaches driving positive business outcomes with Enterprise Customers. Design the end-to-end employer care experience, building a repeatable playbook to be adopted by all Customer Success Managers. Represent the voice of the customer with leadership teams by engaging in product discussions, translating customer usage and feedback into actionable insights, and feature ideas.
Apply here: https://www.linkedin.com/jobs/view/2733606049/
Role: Head of Customer Success
Location: Parsons Green, England, United Kingdom (Hybrid)
Organization: Clarion Events
As a Head of Customer Success, you will be responsible for the Customer Success team of four guiding the team in effective customer issues resolution and handling any escalations. Optimize, manage, and oversee all relevant execution processes, making the customer experience as smooth as possible. Create individual and team KPIs and put in place an incentive program to drive customer interaction and success. Reporting and analysis – own all customer metrics reporting to management. Make proactive decisions around resourcing, training, and technology using data analysis and insight from Freshdesk. Make proactive recommendations to marketing, programming, and event management using data analysis. Together with the Head of Sales, build key account plans for the most valuable customers.
Apply here: https://www.linkedin.com/jobs/view/2770770764/
Role: Customer Success Manager
Location: Penryn, England, United Kingdom (On-site)
Organization: FireText
As a Customer Success Manager, you will act as the first point of call for enquiries on email, phone, and live support chat. Provide outstanding customer service and demonstrate why FireText is the best choice to both new and current clients by portraying the company’s positive, dynamic image at all times. Analyze and review customer insights to identify ways of improving client retention. Create and manage the implementation of the customer retention project. Build strong customer relations with new and existing customers. Get more clients to buy the services through listening to their needs, engaging in solutions-focused conversation and building relationships. Advice and guide customers on their SMS marketing strategy.
Apply here: https://www.linkedin.com/jobs/view/2770726291/
Role: Customer Success Manager
Location: Sydney, New South Wales, Australia (Hybrid)
Organization: Ansarada
As a Customer Success Manager, you will manage customers’ lifecycle via email and phone. Influence the customer’s decision, helping them understand the benefit of continuing their subscription. Cross-sell and up-sell opportunities. Collaborate with the Sales & Support teams to uncover expansion opportunities. Guide, educate and train new users on the Ansarada platform. Provide feedback from the customers to the product team. Identify remarkable customer stories that can be used throughout the broader business. Manage renewals of annual subscriptions.
Apply here: https://www.linkedin.com/jobs/view/2769492409/0 Posted By SmartKarrot’s
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Nov 29 – Customer Success JobsShare this job list:
Role: Head of Customer Success
Location: New York, NY, US (Hybrid)
Organization: Pinecone
As a Head of Customer Success, you will hire, train, and manage a high-performing customer success team including pre-sales, post-sales, and professional services. Own and improve all customer support and assistance channels. Work closely with customers on technical issues such as problem-solving, bugs reporting, and feature requests. Provide professional services that go beyond standard support. Guide customers on non-technical issues such as data security and governance, compliance, and contracting. Forecast accurately and communicate clearly to senior leadership.
Apply here: https://www.linkedin.com/jobs/view/2813959788/
Role: Customer Success Manager, SMB
Location: Remote, United States
Organization: AtoB
As a Customer Success Manager, you will oversee and own a dedicated book of business of SMB customers (fleet owners and managers). Become the AtoB expert and educate your customers on best practices regarding AtoB. Actively identify and close expansion opportunities (upsell) that align with the customer’s needs. Increase AtoB customers’ value, product knowledge, and adoption by conducting proactive engagements. Discover customer pain points, advocate for them internally to influence product changes. Manage and affect retention through performing churn mitigation activities (i.e. calling non-responsive customers).
Apply here: https://www.linkedin.com/jobs/view/2814123094/
Role: Customer Success Manager
Location: London, England, United Kingdom Remote
Organization: Onfido
As a Customer Success Manager, you will oversee and own a dedicated book of business of SMB customers (fleet owners and managers). Become the AtoB expert and educate your customers on best practices regarding AtoB. Actively identify and close expansion opportunities (upsell) that align with the customer’s needs. Increase AtoB customers’ value, product knowledge, and adoption by conducting proactive engagements. Discover customer pain points, advocate for them internally to influence product changes. Manage and affect retention through performing churn mitigation activities (i.e. calling non-responsive customers).
Apply here: https://www.linkedin.com/jobs/view/2522545613/
Role: Customer Success Manager – French Speaking
Location: London, England, United Kingdom
Organization: Procore Technologies
As a Customer Success Manager, you will gain a strong understanding of best practices relevant to retaining and growing accounts within a personal portfolio while mitigating risk. Develop and execute on account strategies for mid-market accounts while working alongside Sales to deliver positive outcomes for clients. Build trust and create meaningful relationships among champions and key executives within each account. Ensure clients understand the value Procore delivers to their business by conducting virtual or on-site business reviews that mirror their business goals and objectives. Identify and forecast risk as well as growth opportunities within portfolio. Identify product improvements or new products by remaining current on customer needs, industry trends, market activities, and competitors.
Apply here: https://www.linkedin.com/jobs/view/2702427907/
Role: Customer Success Manager
Location: Melbourne, Victoria, Australia Hybrid
Organization: CareerVibes Pty Ltd
As a Customer Success Manager, you will get Account Management responsibility for new accounts in implementation which will include liaison with the services team and the customer to ensure expectations are managed. Meet existing accounts on a quarterly or bi-annual basis to ensure positive usage of the platform including a summary review of all cases, projects, usage and general customer satisfaction with the platform, support and services provided. Generate new business opportunities by working with customers to educate them on alternate uses for the platform. Conduct high-level conversations with Senior Executives in accounts to broaden the knowledge and usage of the platform.
Apply here: https://www.linkedin.com/jobs/view/2812171058/0 Posted By SmartKarrot’s
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Nov 26 – Customer Success JobsShare this job list:
Role: Customer Success Director
Location: Remote, Raleigh, NC, US
Organization: Onna
As a Customer Success Director, you will become an expert on the Onna platform and integrations, while keeping up with industry trends and competitors. Serve as the trusted point of contact for Onna’s strategic key customers across the customer lifecycle; on-boarding, adoption, advocacy, and renewal. Coach customers to be product experts and train their teams on the Onna platform so they become increasingly self-sufficient. Drive organic growth and expansion within assigned customer accounts; proactively identify and facilitate additional revenue opportunities to enable customers to maximize their value. Proactively identify account risks and develop mitigation plans (coordinating activities internally within Onna and externally with customers) to resolve.
Apply here: https://www.linkedin.com/jobs/view/2813294899/
Role: Customer Success Manager
Location: Remote, San Francisco Bay Area, US
Organization: Windfall
As a Customer Success Manager, you will oversee the onboarding of new accounts and ensure a successful implementation for the lifetime of the account. Help the product and engineering team continue to deliver new products at the highest quality. Proactively reach out to customers with ideas and solutions on how to leverage the product to improve their internal processes, workflows, and customer acquisition. Perform focused research on US households to help validate the model and dataset. Build relationships and maintain the health of your accounts. Develop relevant content related to data-driven fundraising best practices.
Apply here: https://www.linkedin.com/jobs/view/2808041598/
Role: Customer Success Manager
Location: Manchester Area, United Kingdom (Hybrid)
Organization: AQA
As a Customer Success Manager, you will be onboarding all newly registered customers by supporting them to become fully engaged with and active users of UAS. Minimizing churn by retaining existing customers and reactivating dormant customers. Identifying opportunities to grow usage of UAS within the existing customer base. Working with Marketing and Sales teams to develop acquisition and growth strategies as identified through customer insight and analysis. Identifying, collecting, interpreting, and reporting on customer data and progress made against objectives, tailoring reports and insight gained to meet a range of audience needs.
Apply here: https://www.linkedin.com/jobs/view/2808008142/
Role: Customer Success Manager
Location: London, England, United Kingdom
Organization: Tipalti
As a Customer Success Manager, you will manage multiple clients during multiple stages of their product journey including rolling out new features, enhancements, integrations, and from ramping to full adoption. Knowledgeable and understand the goals and priorities of the company in order to drive client success. Ability to assess priority and act quickly. Results-oriented and exceeds quarterly goals. Must be both client-focused and technically savvy. Work cross-functionally to solve client issues. Be a partner in the organization. Work with our sales, marketing, product, and operations teams to continuously optimize the business.
Apply here: https://www.linkedin.com/jobs/view/2808044747/
Role: Customer Success Manager
Location: Halifax, NS, Canada
Organization: LifeWorks
As a Customer Success Manager, you will achieve identified revenue and growth targets. Respond to client inquiries & service requests pertaining to their programs and services. Responsible for the execution of client contracts and programs. Responsible for program governance including the review of internal reporting and identification of issues. Managing the renewal process with appropriate internal teams. Responsible for execution of manager and employee orientations (delivered telephonically or by webinar) where appropriate, as well as follow-up on trauma, WPT initiatives, etc. Act as a liaison with internal departments to resolve issues that may arise with clients. Managing and coordinating Quality Assurance Reviews.
Apply here: https://www.linkedin.com/jobs/view/2813819863/0 Posted By SmartKarrot’s
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Nov 25 – Customer Success JobsShare this job list:
Role: Customer Success Director- Remote- US
Location: Remote, New York, United States
Organization: Foodsmart
As a Customer Success Director, you will ultimately be responsible for nurturing and growing the relationships with the health plan and employer customers and ensuring their long-term viability. Ensure the clients hit or exceed their account performance goals and secure client renewals. Execute effectively and efficiently with a high degree of professionalism and an entrepreneurial mindset. Identify and problem-solve roadblocks before they become barriers to client success. Listen intensely and ask questions to strategically identify how we can grow and expand within the client’s membership. Work collaboratively, internally, and externally, with various teams such as Implementation, User Marketing, Analytics, Product, and Engineering to deliver against customer expectations.
Apply here: https://www.linkedin.com/jobs/view/2806916773/
Role: Director of Customer Success
Location: New York, NY, US
Organization: Michael Page
As a Director of Customer Success, you will manage, develop, recruit, and train staff. Define CS processes, team KPI structure. Build and maintain relationships with key stakeholders and grow the business. Identify ongoing problems within the client’s organization and provide solutions to solve them. Conduct presentations, training’s and client demonstrations of best practice. Ensuring the renewal process is smooth by having quarterly wellness checks with client. Provide an exceptional customer experience for the clients through all stages of the process.
Apply here: https://www.linkedin.com/jobs/view/2807517925/
Role: Director, Customer Success – EMEA
Location: London, England, United Kingdom
Organization: Samsara
As a Director of Customer Success, you will define and drive global strategy for the Customer Success team in EMEA. Hire, develop, and retain a team of Implementation Consultants and Customer Success Managers across Europe. Own the overall success of implementations and ongoing management, ensuring a world-class customer experience. Manage and prioritize work based on sales and activity pipelines as well as data analysis across teams. Collaborate cross-functionally to rapidly improve the customer experience. Champion, role model, and embed Samsara’s cultural principles (Obsess Over the Customer, Build for the Long Term, Growth Mindset) as we scale globally and across new offices. Lead an inclusive, engaged, and high-performing team.
Apply here: https://www.linkedin.com/jobs/view/2807438391/
Role: Customer Success Manager – UK
Location: Remote, London, England, United Kingdom
Organization: Spendesk
As a Customer Success Manager, you will manage, grow and nurture a portfolio of customers. Push new use cases and new product features to generate up. Sell opportunities. Identify customers at risk to minimize churn & contraction. Identify and work with accounts that are not fully utilizing the platform. Contribute to the product’s development by transmitting client’s feedback to both tech and product teams: you are the customer’s voice. Work on the up-selling strategy and train your teammates on best practices.
Apply here: https://www.linkedin.com/jobs/view/2807501876/
Role: Customer Success Manager
Location: Remote, Australia
Organization: Gigescape
As a Customer Success Manager, you will own overall relationship with digital nomads, which includes managing on-boarding, implementation, training, increasing adoption, ensuring retention, and high levels of customer satisfaction. Establish a trusted and strategic advisor relationship to help drive the continued value of the products and services. Maintain and develop customer success strategies and best practices, as well as customer support content, with the help of the creative team. Communicate effectively with both internal and external senior-level management to understand customer needs, maximize retention and growth, and communicate learnings. Maintain existing customer success metrics and data as directed.
Apply here: https://www.linkedin.com/jobs/view/2811791089/
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