Global Customer Success Jobs
IN RESPONSE TO COVID-19
We are aware that the Customer Success community is also facing challenges at the moment, some have been laid-off and others anticipate they might. Our talent management team is spending some time every day scouting the market for current openings (on your behalf), and will keep posting what they find. Please add your email to this list to be notified every time new job details are published!
ALL THE BEST with your Job Hunt. And, Stay Safe!
Oct 28 – Customer Success Jobs
Role: VP, Customer Success
Location: New York, NY, US
As a VP of Customer Success, you will build and lead a North American Customer Success organization across all levels. Build relationships with internal teams to develop and implement plans that provide increased value to the business. Create a work environment that continually promotes quality and employee effectiveness, consistently attracts new talent to the business at all levels and retains key high performers and high potential employees. Focus on quality to improve operational excellence as well as streamline and standardize external processes. Review and evaluate, on a continuing basis, the unit’s performance against annual operating and strategic goals. Create metrics-driven solutions to help win and retain additional business while keeping a focus not only on efficiency metrics but also on effectiveness metrics to expand the business.
Apply here: https://www.linkedin.com/jobs/view/2769455116/
Role: Director – Customer Success
Location: Nashville, TN, US (On-site)
Organization: Rain Instant Pay
As a Director of Customer Success, you will support the growth of the organization by recruiting, hiring, training, and coaching top talent Customer Success Managers. Work cross-functionally with Marketing, Implementations, Product, and Engineering teams to develop innovative approaches driving positive business outcomes with Enterprise Customers. Design the end-to-end employer care experience, building a repeatable playbook to be adopted by all Customer Success Managers. Represent the voice of the customer with leadership teams by engaging in product discussions, translating customer usage and feedback into actionable insights, and feature ideas.
Apply here: https://www.linkedin.com/jobs/view/2733606049/
Role: Head of Customer Success
Location: Parsons Green, England, United Kingdom (Hybrid)
Organization: Clarion Events
As a Head of Customer Success, you will be responsible for the Customer Success team of four guiding the team in effective customer issues resolution and handling any escalations. Optimize, manage, and oversee all relevant execution processes, making the customer experience as smooth as possible. Create individual and team KPIs and put in place an incentive program to drive customer interaction and success. Reporting and analysis – own all customer metrics reporting to management. Make proactive decisions around resourcing, training, and technology using data analysis and insight from Freshdesk. Make proactive recommendations to marketing, programming, and event management using data analysis. Together with the Head of Sales, build key account plans for the most valuable customers.
Apply here: https://www.linkedin.com/jobs/view/2770770764/
Role: Customer Success Manager
Location: Penryn, England, United Kingdom (On-site)
As a Customer Success Manager, you will act as the first point of call for enquiries on email, phone, and live support chat. Provide outstanding customer service and demonstrate why FireText is the best choice to both new and current clients by portraying the company’s positive, dynamic image at all times. Analyze and review customer insights to identify ways of improving client retention. Create and manage the implementation of the customer retention project. Build strong customer relations with new and existing customers. Get more clients to buy the services through listening to their needs, engaging in solutions-focused conversation and building relationships. Advice and guide customers on their SMS marketing strategy.
Apply here: https://www.linkedin.com/jobs/view/2770726291/
Role: Customer Success Manager
Location: Sydney, New South Wales, Australia (Hybrid)
As a Customer Success Manager, you will manage customers’ lifecycle via email and phone. Influence the customer’s decision, helping them understand the benefit of continuing their subscription. Cross-sell and up-sell opportunities. Collaborate with the Sales & Support teams to uncover expansion opportunities. Guide, educate and train new users on the Ansarada platform. Provide feedback from the customers to the product team. Identify remarkable customer stories that can be used throughout the broader business. Manage renewals of annual subscriptions.
Apply here: https://www.linkedin.com/jobs/view/2769492409/
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