Global Customer Success Jobs
IN RESPONSE TO COVID-19
We are aware that the Customer Success community is also facing challenges at the moment, some have been laid-off and others anticipate they might. Our talent management team is spending some time every day scouting the market for current openings (on your behalf), and will keep posting what they find. Please add your email to this list to be notified every time new job details are published!
ALL THE BEST with your Job Hunt. And, Stay Safe!
Jan 03 – Customer Success Jobs
Role: Customer Success Director, Enterprise
Location: Remote, New York, United States
As a Customer Success Director, you will develop customer relationships enabling platform adoption and growth ensuring customers achieve full business value. Monitor and identify adoption and utilization trends, provide recommendations based on risk and customers’ needs. Own and manage customer escalation situations at a Senior level. Help clients to establish new workflows & institute behavioral changes (old way vs new way) in collaboration with solution consultants. Maintain a strong knowledge of Celtra products and value proposition for enterprises, publishers, and platforms. Provide feedback to the organization on general client demands and identified gaps in capabilities. Proactively anticipate opportunities to expand or improve Celtra product offerings; identify deficiencies & technical issues with a potential negative impact on customer expectations and delivery.
Apply here: https://www.linkedin.com/jobs/view/2577072040/
Role: Customer Success Manager
Location: Brooklyn, NY, US
As a Customer Success Manager, you will become an expert on the Nowsta platform and staff management best practices. Conduct product walkthroughs, workshops, and webinars. Onboard customers with tailored pieces of training based on customer needs. Track customer activity to identify churn risk. Serve as a key point of contact to ensure overall customer adoption and satisfaction. Respond to and resolve customer issues through multiple channels (email, phone, chat). Act as the voice of the customer and provide internal feedback on how Nowsta can better serve its customers.
Apply here: https://www.linkedin.com/jobs/view/2864297098/
Role: Enterprise Customer Success Manager (LONDON)
Location: London, England, United Kingdom Remote
As an Enterprise Customer Success Manager, you will manage a book of enterprise-level (£100k+ ARR) Iterable customers. Ensure customers have a smooth onboarding and implementation phase. Understand how customers are using the product and find ways for them to increase their return on investment. Lead scheduled check-ins, QBRs, and monitor client satisfaction. Be the voice of the customer to prioritize feature requests and platform improvements during product discussions. Identify new business opportunities and develop strategic plans for ensuring customer retention and expansion.
Apply here: https://www.linkedin.com/jobs/view/2824423455/
Role: Senior Customer Success Manager
Location: London, England, United Kingdom
As a Senior Customer Success Manager, you will drive the on-boarding, adoption, retention and overall success of the customers in EMEA. Lead the enablement of the users by conducting product trainings. Work in partnership with Solutions Architects to guide customers through the project management and technical requirements of their Algolia implementation. Maximize the adoption of the product features in order to maximize the value driven by the product. Identify accounts that are likely to churn and work proactively to eliminate that risk. Analyze accounts that have been lost, identify reasons for churning and build a strategy to win customers back. Ensure all account issues are quickly resolved, utilizing resources from cross-functional teams internally.
Apply here: https://www.linkedin.com/jobs/view/2717029912/
Role: Senior Customer Success Manager, ANZ
Location: Sydney, New South Wales, Australia
As a Senior Customer Success Manager, you will manage the customer life cycle including contract renewal. Work with your account teams to plan and execute long-term account plans to facilitate retention and growth via product and new business unit expansion. Develop and maintain long-term relationships with stakeholders in your account portfolio. Work cross-functionally with Product, Engineering, SRE, Marketing and other teams to resolve customer business issues and work towards their stated goals. Manage customer feedback and product needs by providing feature requests to internal partner teams.
Apply here: https://www.linkedin.com/jobs/view/2719305755/
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