Mar 14 – Customer Success Jobs
Role: Vice President Customer Success – AI Software
Location: New York, NY, US (On-site)
Organization: BD Strategy Partners
As a Vice President of Customer Success, you will evaluate and where appropriate, implement improvements to CS/AM workflow processes. Hold your team accountable for performance metrics related to resolving customer service issues, completing new client onboarding, consistently conducting client product training, identifying and closing renewal and revenue growth opportunities. Analyze client behavior in order to develop workflows to successfully address high-risk behavior as well as potential upsell behavior. Evaluate and potentially implement improvements to the escalation processes for customer support issues. Collaborate closely with new business sales leadership and their teams to ensure new clients are properly transitioned to the AM/CS teams. Coach and develop team members with a hands-on approach. Lead by example and with enthusiasm and compassion.
Apply here:https://www.linkedin.com/jobs/view/2957793757/
Role: Customer Success Manager – Remote
Location: Remote, United States
Organization: TitanHouse
As a Customer Success Manager, you will own the relationship and ultimate success of a portfolio of top state and local government customers, including initial onboarding, strategy development, product optimization, and retention. Develop a trusted advisor relationship with clients, understanding their business strategy and KPIs. Deliver next-level results and service while continuously considering creative solutions to improve products and increase adoption. Serve as your clients’ advocate internally by liaising with senior company leaders including sales, marketing, product, engineering, and support. Drive customer advocacy in the form of case studies, testimonials, and referrals.
Apply here:https://www.linkedin.com/jobs/view/2964043680/
Role: Enterprise Customer Success Manager
Location: Melbourne, Victoria, Australia
Organization: Rapid7
As an Enterprise Customer Success Manager, you will consistently achieve monthly and quarterly renewal revenue targets, striving for a high percentage of on-time revenue retention. Work closely with the regional partners to provide excellent service for their end users and ensure tight communication and relationship in maintaining and driving regional revenue. Drive customer awareness of product features and Rapid7 services to maximize the adoption and realized the value of their purchased solutions. Engage in consistent, proactive client and partner meetings to positively impact customer loyalty and revenue growth. Recognize expansion opportunities and effectively qualify them for Sales counterparts to bring to closure. Manage all customer information – including updates on key contacts, new and existing quotes, and purchase history.
Apply here: https://www.linkedin.com/jobs/view/2964425452/
Role: Manager of Customer Success (£110K OTE)
Location: London, England, United Kingdom (Hybrid)
Organization: Ingenio Global
As a Manager of Customer Success, you will recruit, motivate, and lead a highly-skilled Customer Success team. Foster and drive a culture of customer-centricity across the company. Develop a deep understanding of the SaaS industry and the needs of our customers. Advocate for customers and collaborate internally to find solutions with our product development, technical support, account management, and sales. Build strong relationships internally across account management, support, product development, and other teams.
Apply here: https://www.linkedin.com/jobs/view/2931360229/
Role: Customer Success Specialist
Location: Remote, England, United Kingdom
Organization: RAVIN.AI
As a Customer Success Specialist, you will lead discovery sessions with customers on their use case and existing challenges to identify opportunities. Plan onboarding sessions and project rollouts. Maintain a great relationship with the customers. Provide support for the customers for cloud and on-premise technologies and processes. Develop and lead training sessions to the customers for system operation (both user interface and hardware). Monitor support inbox for your account and be able to perform initial troubleshooting or identify escalation routes. Perform routine analysis of engagement and generate reports to be presented internally and externally. Perform site surveys at customer sites in order to assure site readiness. Work with Product teams to build and roll out product features to improve market fit. Design and manage processes related to customer operations.
Apply here: https://www.linkedin.com/jobs/view/2964041495/