Global Customer Success Jobs

IN RESPONSE TO COVID-19

We are aware that the Customer Success community is also facing challenges at the moment, some have been laid-off and others anticipate they might. Our talent management team is spending some time every day scouting the market for current openings (on your behalf), and will keep posting what they find. Please add your email to this list to be notified every time new job details are published!

ALL THE BEST with your Job Hunt. And, Stay Safe!

  • Jul 08 – Customer Success Jobs
    Talent Team
    Talent Team
    Jul 8, 2020 | 2 min read

    Role: Customer Success Manager
    Location: Fargo, North Dakota, US
    Organization: Myriad Mobile
    CSM Owns the overall relationship with clients, which includes: increasing adoption, ensuring retention, and satisfaction. Build value-based relationships with customers and identify as well as develop upsell/expansion opportunities. Monitor, increase retention and expansion at all account levels. You will also be responsible for the onboarding of new clients. Facilitate and resolve account escalations. 
    Apply here: https://apply.workable.com/bushel/j/512DFFCBD5/
     
     
    Role: Customer Success Manager
    Location: Newyork, US
    Organization: Nylas
    The Customer Success Manager is responsible for ensuring success within the portfolio of Nylas customers. Drive business goals, greater value and alignment between Nylas and the customer. Act as a trusted advisor to all the customers, orchestrating their success services and providing best practices in areas such as Adoption, Business Metrics and Feature Usage. You will be responsible for increased customer satisfaction, retention and expansion of the Nylas footprint. Own subscription renewals and work with the Account Management team on upselling.  
    Apply here: https://boards.greenhouse.io/nylas/jobs/4749442002
     
     
    Role: Customer Success Manager
    Location: Goleta, CA, US 
                      Raleigh, NC, US 
                      Boston, MA, US
                      Phoenix, AZ, US
    Organization: LogMeIn
    In this role, you will be the point of contact for a portfolio of customers, beginning from post-sale onboarding, project success and renewals. Proactively engage accounts to ensure optimal leverage of the product and its best practices towards customer’s business goals and identify how customers can increase business value and achieve desired outcomes. Builds strong and effective relationships with customers to drive ROI, growth, retention and high customer satisfaction. You will be responsible for risk identification, escalation, mitigation planning and execution. 
    Apply here: https://careers-logmein.icims.com/jobs/60566/customer-success-manager/job
     
     
    Role: Customer Success Manager
    Location: Sydney, Australia
    Organization: Unit4
    The main aim of this role is to streamline points of interaction between the customer and the company. Serve as a customer advocate and provide client feedback to the internal teams to enhance products and services. Collaborate with business leaders and crossfunctional teams to improve client satisfaction and loyalty.  
    Apply here: https://www.careers.unit4.com/sales-jobs/customer-success-manager/1912107
     
     
    Role: Customer Success Manager
    Location: Montreal, QC, Canada 
    Organization: Lightspeed HQ
    Lightspeed is seeking a CSM who can maintain customers, revenue retention and facilitate upsell/cross-sell of services. Ensure that customers feel confident in the investment they are making. Build relationships with new and existing customers, have an in-depth understanding of their business and product goals and help them to meet those goals.  
    Apply here:  https://www.lightspeedhq.com/careers/job/customer-success-manager/2235707/
     
     
    Role: Head of Customer Success
    Location: Manila, Philippines
    Organization: SafetyCulture
    As a Head of Customer Success at Safety culture, you will lead the Customer Success team. Own and drive onboarding, retention, increasing engagement and usage. Align with global sales and customer success leaders to ensure SafetyCulture’s customers have a consistent experience. Work closely with all parts of the SafetyCulture team, including Engineering, Support and Product in order to improve customer satisfaction.  
    Apply here: https://jobs.lever.co/safetyculture-2/b87ef403-3cc0-419e-b9f6-910a91b41fb6

    Customer Success Manager

    Head of Customer Success

    Talent Team
    Posted By SmartKarrot’s
    Talent Team
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  • Aug 28 – Customer Success Jobs
    Talent Team
    Talent Team
    Aug 28, 2020 | 2 min read

    Role: Customer Success Manager
    Location: San Francisco, CA, US
    Organization: Talkable
    In this role, You will have to execute all phases of a customer’s experience with Talkable post-launch, including communication, project management, and negotiation of renewals and upsells.Develop, execute, and maintain strategic account plans and deliver quarterly client check-in calls to drive business value and ensure a long term partnership.Work closely with Sales to identify revenue opportunities through contract expansions.  
    Apply here: https://www.talkable.com/jobs/customer_success_manager
     
     
    Role: Director of Customer Success, Strategic Accounts
    Location: California, US
    Organization: Smartsheet
    As Director of Customer Success, Strategic Accounts, You will partner closely with other Smartsheet leaders across Customer Success, Sales, Support, Professional Services, Marketing and Product to drive strong usage, retention, and growth.Drive programs and services that grow usage, satisfaction, customer health, renewal/expansion, and likelihood to recommend Smartsheet. 
    Apply here: https://www.smartsheet.com/careers/position/2032278/director-customer-success-strategic-accounts
     
     
    Role: Customer Success Manager
    Location: Denver, Colorado, US
    Organization: FormAssembly
    As a Customer Success Manager, You will have to coordinate across Sales, Marketing, Services, Support, Product and other teams to lead customer success strategies for FormAssembly. Act as a customer advocate, develop and maintain strategic relationships with key contacts of existing accounts and share pertinent information gathered from clients with all departments to help grow the business.  
    Apply here: https://apply.workable.com/formassembly/j/3E08D71CC1/
     
     
    Role:  Customer Success Manager
    Location: Amsterdam – NL, Berlin – Germany, Frankfurt – Germany
    Organization: DigitalOcean
    This role will be reporting to the Director of Customer Success. The mission of this role is to service their most critical business customers by facilitating adoption, best practice and growth, through onboarding and account management. Manage relationships with the business customers, partnering with solutions engineers to provide technical expertise and identify expansion opportunities. Ensure customer retention, revenue growth and adoption.  
    Apply here: https://www.digitalocean.com/careers/position/apply/?jid=2229189&gh_jid=2229189
     
     
    Role: Lead Customer Success Manager
    Location: Richmond, Victoria, Australia
    Organization: Myob
    Myob is looking for someone who is passionate about Customer Success, has worked in a SaaS or Tech company, has been accountable for the development of strategy and execution of multi-channel programs that drive customer utilisation and retention, whilst supporting the sales function for customer growth. Develop and implement Customer Success programs to ensure that customers get maximum value from utilising our products & services. 
    Apply here: https://myob.csod.com/ux/ats/careersite/1/home/requisition/2539?c=myob

    Customer Success Manager

    Director of Customer Success

    Lead Customer Success Manager

    Talent Team
    Posted By SmartKarrot’s
    Talent Team
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  • Aug 27 – Customer Success Jobs
    Talent Team
    Talent Team
    Aug 27, 2020 | 2 min read

    Role: Customer Success Manager
    Location: Raleigh or San Francisco
    Organization: UserVoice
    This role will work alongside the Director of Customer Success to develop strategies for the assigned book of accounts, onboarding new customers with a focus on establishing a time to first value rapidly. Identify trends in adoption and utilization across the customer base and provide guidance to help customers maximize value.  
    Apply here: https://www.uservoice.com/jobs/customer-success-manager
     
     
    Role: Customer Success Manager
    Location: Richmond, VA, US
    Organization: Hatch
    As a CSM, You will have to own the post-sales relationship for 75-100 customer accounts, ranging from $1-$2 million in Annual Recurring Revenue with Hatch. Work cross-functionally with Marketing, Sales, and Product to formulate new features and strategies based on user feedback. You will be responsible for onboarding customers based on their specific use cases and processes. Identify new strategies to ensure proper adoption and success within the platform. 
    Apply here: https://www.usehatchapp.com/careers/customer-success-manager
     
     
    Role: Customer Success Manager
    Location: Remote, US
    Organization: GetAccept
    As a Customer Success Manager, You are responsible for developing and maintaining existing customer relationships. You will work closely with the Sales, Product and Support team to maximize customer satisfaction and overall happiness with the product. The role reports to the International Sales Manager.  
    Apply here: https://jobs.getaccept.com/jobs/772379-customer-success-manager-work-from-anywhere-us
     
     
    Role: Customer Success Manager
    Location: Barcelona, Spain
    Organization: ForceManager
    In this role, you will have to act as a Trusted Advisor to customers, helping them achieve business value and ROI from their investment in ForceManager. Establish and oversee the customer’s adoption, engagement and growth as well as build a strategy for your accounts to drive loyalty and avoid churn.   
    Apply here:  https://forcemanager.bamboohr.com/jobs/view.php?id=218
      
     
    Role: Customer Success Manager
    Location: Central London, UK
    Organization: BrightTALK
    The CSM works with clients who have purchased innovative BrightTALK solutions to address their marketing challenges. CSMs translate program strategies developed by the client and the sales team into manageable projects. You will be the point of contact for all program-related inquiries.
    Apply here: https://business.brighttalk.com/company/careers-london/
     
     
    Role: Senior Customer Success Manager 
    Location: Tokyo, Japan
    Organization:Salesforce
    As a CSM, You will be responsible for customer adoption, retention and satisfaction for a specific book of accounts. Through partnership and collaboration, you will coach customers to achieve their business goals and maximize value from their investment with Tableau. You will interact with customers daily to build relationships, drive change, improve adoption, provide awareness to all available Tableau resources. Your activities will secure annual subscription renewals and lead to uncovering growth opportunities. 
    Apply here: https://salesforce.wd1.myworkdayjobs.com/en-US/External_Career_Site/job/Japan—Tokyo/Senior-Customer-Success-Manager_JR69528-1

    Customer Success Manager

    senior customer success manager

    Talent Team
    Posted By SmartKarrot’s
    Talent Team
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  • Aug 25 – Customer Success Jobs
    Talent Team
    Talent Team
    Aug 25, 2020 | 2 min read

    Role: Senior Partner Manager
    Location: Pleasant Grove, Utah, US
    Organization: Whistic
    As a Senior Partner Manager, You are responsible for delivering exceptional partner interactions at Whistic. Own strategic partner relationships, drive expansion as well as ongoing partner success. Build trusted relationships with partners and make them realise the value out of Whistic platform. You will be responsible for managing the Onboarding of new clients and driving adoption. 
    Apply here: https://www.indeedjobs.com/whistic-inc/jobs/e373c4ef9735af3cd72e
     
     
    Role: Customer Success Consultant
    Location: Lawrenceville, US
    Organization: Sage
    The Customer Success Consultant is responsible for developing customer relationships that promote retention and loyalty. Work closely with customers to ensure they are satisfied with the services they receive and support them to fully utilize the product. Maximize the value of products and services selected. Be the voice of the customer, providing actionable feedback to internal teams on measures that need to be taken to make the customers successful.
    Apply here: https://sagehr.secure.force.com/careers/fRecruit__ApplyJob?vacancyNo=VN12304
      
      
    Role: Enterprise Customer Success Manager
    Location: Los Angeles, US
    Organization: Miro
    As an Enterprise Customer Success Manager, You will be responsible for onboarding Enterprise clients and setting them up for success to deepening relationships with the existing customers and increasing the value they get from Miro services. Understand the customer’s needs and proactively help identify ways in which they can interact with Miro to increase their productivity and results. Develop best practices for new customer onboarding and customer growth/renewal to ensure ongoing customer success.  
    Apply here: https://miro.com/careers/vacancy/4757701002/
     
     
    Role:  Customer Success Manager
    Location: Cambridge, UK
    Organization: Gearset
    Gearset is looking for someone who can predict and reduce customer churn, streamline their post-sales customer onboarding, and find opportunities for growth in their existing accounts. Work closely with the sales team to guide new customers through their onboarding journey and help them get the most from their Gearset subscription. You’ll have to run tailored product training sessions and guide technical discussions. Ensure customer success and product adoption.  
    Apply here:  https://jobs.lever.co/gearset/60c321a5-16bb-45af-b907-dc875de9f935h
     
     
    Role: Customer Success Manager
    Location: Belfast, Northern Ireland, UK
    Organization: Signifyd
    Being a CSM, you are responsible for the ongoing success of the CSM organization, while managing a portfolio of Signifyd’s enterprise customers. You will have to work cross-functionally with multiple internal teams to ensure alignment with customer objectives and success criteria. As a trusted business advisor for your assigned customers, you will play a crucial role in engaging with your customers to ensure optimal platform usage, track key success metrics/outcomes. Identify upsell and cross-sell opportunities.  
    Apply here: https://boards.greenhouse.io/signifyd95/jobs/2256810
     
     
    Role: Engagement Manager
    Location: Mumbai, India
    Organization: Zycus
    In this role, You will have to act as an advisor to Customer Success manager and provide support delivery management of premier issues and services designed to improve customer operational health in assigned accounts. Focus on high customer satisfaction and create ROI as well as a Value proposition to the customer for continued renewal of contracts and business growth.  
    Apply here: https://apply.workable.com/zycus-1/j/F7C5E69FB1/

    Customer Success Consultant

    Customer Success Manager

    Engagement Manager

    Enterprise Customer Success Manager

    Senior Partner Manager

    Talent Team
    Posted By SmartKarrot’s
    Talent Team
    2 comment 0

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