Role: Director, Customer Success
Location: Houston, TX, United States (Remote)
Organization: Innovapptive Inc
As a Director of Customer Success, you’ll ensure great client happiness, adoption improvements, retention, and expansion, you should lead and manage the customer success team of strategic accounts. People Management & Recruiting: With an emphasis on creating a solid talent pipeline and assembling a high-performing team, hire, train, and manage a group of customer success specialists. Increase adoption, gross retention, and net retention, develop and implement customer success strategies, playbooks, processes, and best practises that are in line with the company’s goals and objectives. Establish and maintain excellent connections with important stakeholders across the organisation, including the sales, product, and engineering teams. Cross-Functional Team Cooperation. Problem-solving: Collaborate with the product team to make sure the platform satisfies our clients’ demands and generates value for them.
Apply here: https://www.linkedin.com/jobs/view/3527608314/
Role: Head of Customer Success
Location: Berlin, Germany (Hybrid)
As a Head of Customer Success, you’ll be in charge of a capable group of 20+ Key Account Managers, and you will cultivate a trusting, honest, and high-performing team atmosphere. Make sure your teams meet their revenue goals for upsells and extensions. Own the performance metrics in our CRM and apply them to enhance every team workflow. To ensure ongoing performance in customer retention, the development of scalable processes, and accelerated expansion plans, define the segment customer success strategy. Directly interact with numerous client teams to enhance Babbel’s use case and increase ecosystem acceptance. Improve customer satisfaction assessment, and give our Product & Engineering teams qualitative insights and quantitative data. Assess knowledge and skill gaps, create a training strategy with the Vice President of Business.
Apply here: https://www.linkedin.com/jobs/view/3527581978/
Role: Head of Customer Success
Location: Mumbai, Maharashtra, India (Hybrid)
As a Head of Customer Success, you’ll be responsible for general client satisfaction (customer NPS). Revenue retention, renewal, and premium retention. Drive new cross-sell and upsell opportunities with the help of the Product & Customer Success Teams. HR benefit management – Have a problem-solving approach; collaborate with delivery functions as one team; work directly with Head of Operations, Head of Claims, and other members of our delivery team to ensure clients have an exceptional experience; escalate issues; help get issues fixed. Serve as the customer’s voice and make a contribution to our product strategy. Promote process enhancements that lead to quicker response and resolution times and improved NPS. Develop a strategy for business clients because they have more demands than midmarket and small to medium-sized business clients. Programs for all CSMs’ learning, growth, coaching, and training (customer success managers).
Apply here: https://www.linkedin.com/jobs/view/3520074083/
Role: VP of Customer Success
Location: Austin, TX, United States (On-site)
As a Director of Customer Success, you’ll create and put into action ideas to boost client retention and decrease customer churn. Lead, oversee, and grow the teams responsible for customer success and retention. responsible for managing important operational KPIs and targets as well as our customer success strategy and execution. Increase renewal rates, lower churn, and affect future lifetime value through improved product uptake and customer satisfaction to drive customer success outcomes. Make certain that every client engagement is handled promptly and professionally. Develop and put into practise strategies to lower customer churn and raise retention rates by identifying and analysing customer trends and insights. Be in charge of generating income, both through growth and retention, by actively participating in your team and ensuring that you are all succeeding in accomplishing your personal and team objectives.
Apply here: https://www.linkedin.com/jobs/view/3528013307/
Role: Customer Success Manager
Location: London, England, United Kingdom (Remote)
As a Director of Customer Success, you’ll own the relationship with Integrate’s customers while collaborating closely with Integrate employees around the company. is an industry authority in B2B & demand marketing trends, and she shares pertinent information and best practises about Integrate and the sector. Establishes and maintains strategic connections with Integrate’s most important users as well as senior-level marketing contacts (CMO, VP, Director, and Manager). Thinks strategically about their whole book of business, creating account plans and then carrying them out to boost platform adoption, drive retention and expansion, and encourage high customer satisfaction metrics. Utilizes internal tools to control, monitor, and report on important customer data (e.g. health, contacts, initiatives, etc.). possesses a cooperative, upbeat, and team-oriented attitude. proactive and driven by a love for customer success and everything that it entails.
Apply here: https://www.linkedin.com/jobs/view/3522665317/