Role: Customer Success Manager
Location: London Area, United Kingdom (Hybrid)
As a Customer Success Manager, you’ll establish the strategy framework, guidance, and oversight for how ContractPodAi collaborates with its clients. This entails managing staffing, strategy, and work quality in compliance with the processes, regulations, and procedures established by CPAI. Assist the customer success team in ensuring quality execution that advances the client’s business goals and key performance indicators. managing consumer expectations and serving as a focal point for client concerns. Increase ARR across all existing accounts by putting growth and upselling ideas into practise. Drive account retention through user acquisition, increased usage, and customer advocacy tactics. When necessary, travel to the client’s location to conduct business meetings and trainings. Make sure all projects are completed on schedule and within budget. To ensure client satisfaction, monitor project progress and escalate and address issues as necessary.
Apply here: https://www.linkedin.com/jobs/view/3568651648/
Role: VP of Customer Success
Location: Mountain View, CA, United States (Remote)
Organization: Lily AI
As a VP of Customer Success, you’ll develop and maintain connections with senior leaders and important stakeholders within the organisation. Directly engage with other senior leaders and other stakeholders to analyse customer performance, trends, and satisfaction with our goods and solutions. own pre-sales assistance, onboarding of fresh clients, platform setup, training, continuous client interactions, and product updates. Establish the CS function’s long-term strategic direction. Serving as the customer’s voice, collaborating closely with the GTM, Product, Marketing, and Operations teams. Create and track progress towards CS operational goals in relation to important indicators like churn and renewal rates. Develop and implement a post-sale success management strategy.
Apply here: https://www.linkedin.com/jobs/view/3565580480/
Role: Director of Customer Success
Location: San Francisco, CA, United States (Remote)
Organization: Focal Systems
As a Director of Customer Success, you’ll plan, observe, and evaluate important indicators for our system’s performance in installed stores. Increase productivity and efficiency by thoroughly examining your processes and working with other departments. Getting to deployment sites. Work with store employees to establish, put into action, and embrace best practises. Determine and prioritise areas where the company may improve operations. To maximise the value of data created by Focal, collaborate across retail functional silos (merchandising, operations, and supply chain). Be the customer’s advocate to assist in determining the Focal product strategy and priorities.
Apply here: https://www.linkedin.com/jobs/view/3565586035/
Role: Head of Customer Success
Location: Lehi, UT, United States
As a Head of Customer Success, you’ll drive successful deployments, ensure strong product uptake, provide top-notch product support and services, and seize expansion opportunities to provide Clozd customers with great value. Take ownership of your major KPI, Net Revenue Retention (NRR), and raise it to 120%.+. To increase gross margin to 75%, drive efficient delivery.+ Establish trusting relationships with Clozd’s clients and act as an advocate for their needs as well as a valued counsel. Play a vital role in determining and communicating to the Clozd product organisation the product development priorities that will delight customers, increase NRR, spur growth, and increase delivery effectiveness.
Apply here: https://www.linkedin.com/jobs/view/3562829324/
Role: Customer Success Manager
Location: Bethesda, MD, United States (On-site)
As a Customer Success Manager, you’ll drive client satisfaction and a high standard of customer experience in close collaboration with the Multifamily Sales Managers and the Senior Director of Multifamily Sales. Maintaining regular communication with the client’s account representatives will strengthen the bond. Recognising their needs both now and in the future, and interacting with the Multifamily Sales Team when needed for sales opportunities. Proactive measures for retention. Build relationships with customers. Analyse consumer data to enhance the user experience. Managing projects for opening new accounts. Showcase your product to potential customers.
Apply here: https://www.linkedin.com/jobs/view/3568940278/