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Published July 28, 2020
Role: Customer success managerLocation: Boulder, Colorado, USOrganization: FloifyBeing a CSM at Floify, You will be responsible for strategic account management besides building and maintaining relationships with key decision-makers. Manage the on-boarding, rollout, and account management from sales to renewals. Facilitate account growth and promote customer priorities, strategic initiatives as well as operational goals. Ensure customer success and product adoption. Apply here: https://floify.bamboohr.com/jobs/view.php?id=2 Role: Customer Success Manager- SMBLocation: Boston or Remote, USOrganization: Cobalt.ioThis role will be reporting to the Manager of Customer Success. Work with customers to establish business goals or other key performance indicators and aid the customers in achieving their goals. You will be working with their SMB Team to drive value with every customer interaction; leading the customers and Cobalt to success. Identify and develop upsell opportunities. Apply here: https://cobalt.io/job?gh_jid=4805715002 Role: Customer Success Account ManagerLocation: Remote, USOrganization: EasyVistaEasyVista is seeking a Customer Success Account Manager who can manage the entire customer lifecycle and play a key role in helping all types of customers achieve success using EasyVista’s proven IT Service Management and Self Help SaaS solutions. Own the customer relationships and ensure increasing adoption, retention and satisfaction. This position will report to the Director of Sales, North America. Apply here: https://www.easyvista.com/careers Role: Customer Success Manager – US & EMEA MarketLocation: Barcelona, SpainOrganization: WorkatoIn this role, you will be working with customers to ensure the success and adoption of the Workato Intelligent Automation Platform. Develop and maintain strategic business relationships with enterprise customers to drive adoption and expansion in upselling and cross-selling. Serve as the primary point of escalation when customer issues arise, troubleshoot and ensure quick resolution. Apply here: https://boards.greenhouse.io/workato/jobs/4579905002 Role: Client Success ManagerLocation: Warsaw, PolandOrganization: TrustwaveIn this role, You will be the point of contact for customers and will be working to bring the right resources together in order to address and resolve service issues. You will have to work with the customers to identify, escalate and resolve service delivery issues, thereby increasing customer satisfaction. Work with the internal teams such as Engineering, Sales, Accounting and Finance as required to address or resolve customers concerns. Apply here: https://jobs.jobvite.com/trustwave/job/oBUXcfwo Role: Senior Customer success managerLocation: SingaporeOrganization: Red HatThe Red Hat is looking for a Senior Customer Success Manager who can work proactively with customers on optimizing their experience with Red Hat’s technologies. Your mission is to drive customer engagement, product adoption, and satisfaction besides ensuring that the customers are getting value from their Red Hat investment. You’ll be responsible for customer satisfaction throughout their journey with Red Hat from onboarding to the adoption, as well as advocacy resulting in reduced churn, increased retention, and account growth. Apply here: https://global-redhat.icims.com/jobs/80697/senior-customer-success-manager/job?hub=7
Published July 27, 2020
Role: Sr. Director, Client ServicesLocation: Sunnyvale, CA, USOrganization: DruvaDruva is seeking someone who can lead their CS organization. As Sr. Director, Client Services, you are responsible for the ongoing success of the worldwide customer base. Work cross-functionally with your team members to ensure alignment with customer objectives.CSM team plays a crucial role in engaging with customers to ensure fast adoption/ROI, achieve key success metrics/outcomes, share product roadmap plans and conduct regular business reviews. Identify renewals and expansion opportunities. Apply here: https://www.druva.com/about/careers/jobs/4797006002/?gh_jid=4797006002 Role: Customer Success Associate ILocation: Lewiston,ME,USOrganization: CarboniteCustomer Success Associate plays a key role in their success by preventing customer churn, educating, and qualifying customers on all plan types and upselling to multiyear plans by telephone, email, and other means. Assist in lead generation for Mid-Market growth and cross-selling Webroot Antivirus to their Carbsafe customer base. Ensure that customers realise the value of carbonite products. Apply here: https://carbonite.taleo.net/careersection/ex/jobdetail.ftl?job=20001233&tz=GMT%2B05%3A30&tzname=Asia%2FCalcutta Role: Customer Success ManagerLocation: Bellevue, WA, US Organization: Qorus SoftwareThe Customer Success Manager is responsible for maintaining strong relationships within assigned accounts ensuring high levels of customer satisfaction and recognition of ROI, leading to strong renewals and growth opportunities. This role will proactively engage in the day to day account management, including strategic account planning and customer success issue resolution. Increase product adoption and identify upsell opportunities. Apply here: https://www.qorusdocs.com/work-at-qorus/customer-success-manager Role: Customer Success ManagerLocation: Ottawa, Ontario, CanadaOrganization: SolinkSolink is looking for a Customer Success Manager who can establish productive and trusted relationships with the customers. Manage customer relationships and be the advocate for the customers to help them realize business value from their investment and partnership with Solink through their effective use of the Solink product. Work with the sales team for the onboarding of new clients and monitor product adoption. Apply here: https://solink.bamboohr.com/jobs/view.php?id=83 Role: Customer Success ManagerLocation: Dublin, IrelandOrganization: LogMeInCSM at LogMeIn will be the main contact for an assigned group of Enterprise Customers mainly in the EMEA region, to drive the deployment, adoption, and retention of LogMeIn products. You will have to help customers gain maximum value from the solutions purchased. Articulate their value proposition, build relationships, drive customer adoption, expansion & customer success. Apply here: https://careers-logmein.icims.com/jobs/60606/customer-success-manager/job Role: Customer Success ManagerLocation: Shanghai, ChinaOrganization: Siemens Digital Industries SoftwareIn this role, You will have to foster the relationships with the key stakeholders and explain the business value to them. You will be responsible for driving adoption, renewals and expansion opportunities. Analyze the complex situations and develop action plans accordingly. Understand the application development lifecycle and ensure that clients are aware of new features besides driving customer satisfaction. Apply here: https://jobs.siemens.com/jobs/217453?lang=en-us&previousLocale=en-US
Published July 24, 2020
Role: Customer Success ManagerLocation: Remote/Anywhere, USOrganization: ArmisArmis is looking for CSM who can help the customers achieve their strategic objectives and maximum value from their investment in Armis. Identify new use cases and growth opportunities by informing the customers of the latest innovations, capabilities and match these to the clients’ business goals, besides identifying revenue opportunities. Serve as the business liaison between the customer and all cross-functional teams within Armis, including the Executive team, Product Management, Engineering, Solution Architects, Training and Enablement. Be a strategic advisor with accounts and drive continued value of their platform and services. Apply here: https://www.comeet.com/jobs/armis/94.00C/customer-success-manager—east/B4.11A Role: Customer Success ManagerLocation: San Diego, USOrganization: KandjiAs a CSM, you’ll have to act as a trusted advisor and be responsible for the success of their customers. Understand customers’ business objectives and align them with product capabilities. You’ll be leading end-user training and enablement initiatives, conduct business reviews. Serve as the “voice of the customer” in internal meetings. You’ll also be responsible for the retention, identifying new business opportunities, driving high product usage and value across the customer base. Apply here: https://jobs.lever.co/kandji/0ca18be7-407b-4ca3-959e-84130860952b Role: Customer Success Manager – Strategic AccountsLocation: Palo Alto, USOrganization: Ambient.aiIn this role, You will have to act as a project manager, consultant and product expert besides coaching them. Help the enterprise customers transform their business processes by deploying cutting-edge technology in complex enterprise environments on a global scale. You will be responsible for orchestrating the customer relationship, guiding them through implementation, onboarding, testing and training. Apply here: https://jobs.lever.co/ambient/db4f7cee-d946-46a2-9e35-33d20e097891 Role: Customer Success ManagerLocation: CDI, ParisOrganization: MediarithmicsBeing a CSM, You will have to manage clients’ Data Marketing projects, from business framing to implementation, monitoring to life management. Analyze performance and ensure the satisfaction of existing customers and advise them on relevant developments. Federate and mobilize mediarithmics teams and customers around common objectives. Apply here: https://www.mediarithmics.com/en-us/jobs/customer-success-manager-paris Role: Enterprise Account ManagerLocation: Paris, FranceOrganization: AcronisCSM at Acronis is responsible for building executive relationships with the clients. Articulate Acronis’ solutions, business value, create demand and close deals. Focus on long-term revenue opportunities within the assigned accounts that result in revenue generation. Search, assess and prioritize existing and future opportunities in conjunction with the customer, partners and within the team. Execute territory plan, account plans and opportunity plans to maximize revenue as well as to serve the customers better. Apply here: https://boards.greenhouse.io/acronis/jobs/4633659002 Role: Customer Success ManagerLocation: Chennai, IndiaOrganization: ChargebeeBe a trusted advisor to clients and manage the gap between the solution that Chargebee is building. Build lasting relationships with customers and ensure that the customers are successful. You will be responsible for on-boarding customers post-sales. You will be the escalation point for the key issues. Apply here: https://careers.chargebee.com/jobs/bX8szPlT1BoJ/customer-success-manager
Published July 23, 2020
Role: Customer Success ManagerLocation: Washington DC, USOrganization: DataminrAs a Customer Success Manager, you will drive product adoption, renewal and usage of US Army customers who use Dataminr, as well as work on a “land and expand” strategy to bring on additional accounts. Apply here: https://boards.greenhouse.io/dataminr/jobs/2256891 Role: Customer Success ManagerLocation: Portsmouth, New Hampshire, USOrganization: Bottomline TechnologiesAs a Customer Success Manager within Pay mode X, you are responsible for optimizing and enriching the customer experience throughout their customer for life cycle and orchestrating the customer journey through proactive engagement strategies for your assigned portfolio of strategic Customers. You will lead Customers to their desired outcomes and demonstrate the significance of the strategic partnership with Bottomline Technologies. Proactively engage and enable the Customers throughout the journey to ensure success and delight. Apply here: https://boards.greenhouse.io/bottomlinetechnologies/jobs/4797123002 Role: Customer Success ManagerLocation: Exton, PA, USOrganization: Guidewire SoftwareThe Customer Success Manager is accountable for continuity and successful execution of all stages of the customer journey. Act as a trusted advisor and true partner – encouraging customer teams to adopt best practices, advocating for their needs back to other Guidewire teams and helping to find new ways to derive value from the Guidewire investment. Apply here: https://careers.guidewire.com/job_search/job/68a93e8f-5539-4e0f-9eb7-16eaec857ea2 Role: Customer Success ManagerLocation: Bangalore, IndiaOrganization: CommvaultThe Customer Success Manager will be responsible for fostering customer relationships, planning, oversight and partnering while being the customer advocate within Commvault. The CSM is a key contact to help valued customers in achieving their objectives, achieve maximum value out of their investment with Commvault and to ensure the overall success of the solution. You will act as a liaison between customer and the Commvault organisation, facilitating the partnership between Technical Services, Engineering, Education and Production Management. Apply here: https://careers.commvault.com/job/bengaluru/customer-success-manager-india/21630/680110832 Role: Customer Success Manager, EMEALocation: Amsterdam, NLOrganization: ContentstackIn this role, you will be showcase products and be the focal point for clients. There would be some light travel required to customer sites to meet them and develop relationships. Apply here: https://www.contentstack.com/company/careers/jobs?gh_jid=4110938003 Role: Customer Success ManagerLocation: Osaka, JapanOrganization: CybereasonAs a Customer Success Manager in Osaka, you will act as a trusted adviser to their clients in Western Japan, ensuring they get the most out of the industry-leading solution. A CSM must have a strong understanding of their Customer’s business objectives and the ability to identify and articulate how the solution supports the achievement of the Customer’s strategic business goals. Apply here: https://jobs.cybereason.com/details/?gh_jid=1708806
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