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Published July 16, 2020
Role: Client Success ManagerLocation: Overland Park, KS, USOrganization: Optiv IncThe main aim of the Client Success Manager is to own, develop and support key process indicators to understand and increase client satisfaction. You are responsible for onboarding all new clients to inform them of what outcomes. Perform recurring client business review sessions to articulate and represent Optiv MSS delivery to the client and how delivery can meet outcomes agreed. Provide clients with product knowledge & support to encourage renewals.Apply here: https://www.smartrecruiters.com/Optiv/743999715398183-client-success-manager?trid=998bc6c9-cfbe-4db9-af4b-d7bb8407f264 Role: Senior Customer Success ManagerLocation: New York, USOrganization: BrightflagThis role will be reporting to the Vice President of Customer Success. You are responsible for managing the relationships with Brightflag customers, understanding customer needs, and rapidly helping customers adopt and leverage their solutions for success. Work closely with other Brightflag teams like Sales, Marketing, Implementation, Support, and Product to ensure customers achieve their legal operations objectives and realize significant value from Brightflag platform. Drive customer renewals and expansion opportunities. Apply here: https://boards.greenhouse.io/brightflag/jobs/4780280002 Role: Client Success ManagerLocation: Remote, USOrganization: EDBThe CSM will work independently and cross-functionally to address customer satisfaction, growth or renewal opportunities and risks in their portfolio. The key goal of this role is to make every customer in their portfolio successful and committed to EDB through a trusted advisor relationship. Focus on customer retention, providing strategic business value and insights, driving adoption and trust, and identifying opportunities to further drive value across the customers’ business. Apply here: https://enterprisedb.hrmdirect.com/employment/job-opening.php?req=1312119&&cust_sort1=-1&&nohd#job Role: Customer Success ManagerLocation: London, UKOrganization: ON24Customer Success Managers is responsible for the relationship between ON24 and Elite clients. This role is responsible for the effective and successful coordination of setup, implementation, training and maintenance on various ON24 Products and Platforms, as well as partner products and platforms. Conduct frequent reviews with accounts to determine customer satisfaction and utilization levels. Apply here: http://jobs.jobvite.com/on24/job/oqfXcfwy Role: Senior Customer Success ManagerLocation: Bristol, UKOrganization: Immersive LabsImmersive is looking for someone who can ensure customers receive exceptional value from the Immersive Labs platform by understanding their needs and supporting their journey through workshops, and direct engagement. You will be responsible for ensuring high levels of satisfaction, driving adoption, expanding the use of Immersive Labs across customers’ organisations, and managing customer programs. Work closely with Sales, Marketing, Product, Content, and Technical teams to deliver solutions and to increase rapid business growth. Apply here: https://www.immersivelabs.com/company/careers/job-openings?gh_jid=4772512002 Role: Customer Success ManagerLocation: Bangalore, IndiaOrganization: TalviewThe Customer Success Manager will be responsible for managing Talview’s enterprise and strategic customers through their life-cycle as it relates to customer solution, implementation, adoption, renewals, and expansion. You are responsible for customer success and penetrating the customer organization across the various lines of business. Have regular business reviews with clients and ensure they grow into Talview evangelist. This role reports to the VP of CS. Apply here: https://careers.talview.com/
Published July 15, 2020
Role: Customer Success Manager, CollaborationLocation: Offsite, Michigan, USOrganization: CiscoAs a Customer Success Manager for Webex, you will be responsible for creating and fostering cross-functional relationships with internal and external stakeholders to help customers achieve their business outcomes. Own the complete customer lifecycle from onboarding, adoption, expansion to renewal. Collaborate internally with cross-functional groups to drive continuous improvement & provide an outstanding customer experience. Focus on revenue growth through upsell/cross-sell & deep Webex adoption. Apply here: https://jobs.cisco.com/jobs/ProjectDetail/Customer-Success-Manager-Collaboration/1290584 Role: Director of Customer SuccessLocation: Mountain View, CA, USOrganization: BigPandaIn this role, you will have to act as a strategic partner to BigPanda customers and focus on driving and scaling the company’s ability to continuously add value and delight the customers. This role will be responsible for helping customers effectively leverage the BigPanda platform, supporting their ongoing issues and building strong, trusted relationships with the customers in all levels. Maximize customer satisfaction, retention, and growth of existing accounts, while running a sustainable and effective CS business. This role reports to the VP of Customer Success at BigPanda. Apply here: https://www.bigpanda.io/company/careers/jobs/?gh_jid=4110469003 Role: Enterprise Customer Success ManagerLocation: San Francisco, USOrganization: ClariCSM at Clari is responsible for the post-sales relationship with the customers. You will have to manage the entire customer lifecycle from onboarding to renewals. Ensure customers realize value at speed and throughout the customer lifecycle by optimizing all aspects of the product. Build relationships with key contacts at all the levels and drive customer success and retention. Apply here: https://jobs.lever.co/clari/b64c52cf-527f-42ec-bf61-2120cc422219 Role: Sales Customer Success Manager Location: Puteaux, FranceOrganization: Intersec GroupDevelop trusted relationships with the key stakeholders in order to sustain business growth and profitability by maximizing the value. Identify local customer needs and help them in getting their issues resolved. Provide inputs to the customers and make sure that they get the most value out of Intersec platform. Drive Customer onboarding and increase retention. Apply here: https://apply.workable.com/intersec-group/j/DA0E07B047/ Role: Enterprise Customer Success ManagerLocation: Tel Aviv, IsraelOrganization: SisenseThe primary aim of this role is to manage relationships with users and decision-makers in the account. You will be responsible for customer and partner satisfaction and revenue growth. You will be the point of contact and advocate for day to day and escalated issues and requests. Apply here: https://www.sisense.com/careers/?gh_jid=2242503 Role: Customer Success ManagerLocation: Gent, BelgiumOrganization: IntigritiAs a Customer Success Manager, you will play a key role in helping them with the Customer Success processes & delivery. Work closely with their clients to provide them with advice, support, and nurturing to launch Intigriti with an eye towards customer success, expansions, and renewals. Help customers plan and understand the best ways to utilize the intigriti’s products based on the customer’s business needs or business plans. Apply here: https://careers.intigriti.com/o/customer-success-manager
Published July 14, 2020
Role: Customer Success ManagerLocation: Newyork, USOrganization: UpfluenceAs a Customer Success Manager, you will partner with the customers to translate their business objectives into ROI. You will be their main point of contact throughout the customer journey and will make sure their desired outcome materialises. Identify upsell opportunities to maximise customer growth. In short, your mission is to increase and maximise value for the customer as well as Upfluence. Apply here: https://www.upfluence.com/jobs/customer-success-manager Role: Senior Client Success ManagerLocation: Newyork, USOrganization: KnotchIn this role, You have to understand the client’s goals to make certain that their teams provide them with everything they need to be successful. You will be managing the key accounts and define a vision under the guidance of the direct manager, VP of Client Success. Build, own and develop relationships with clients, publishers, and agency partners while managing a variety of projects, product requests, data analysis and troubleshooting on our clients’ behalves. Work with the Accounts team in increasing client retention, and identifying growth opportunities. Apply here: https://knotch.com/company/careers/job/?gh_jid=2239951 Role: Customer Success ManagerLocation: Wilmington, NC, USOrganization: Security InnovationThe Customer Success Manager is responsible for ensuring the success of a portfolio of Security Innovation’s enterprise customers. You will have to act as a trusted advisor to the customers, orchestrating their success services and providing best practice in areas such as Adoption, Business Metrics, and Feature Usage. Increase customer satisfaction, retention, and expansion of SI’s footprint. Develop and maintain long-term relationships with stakeholders in your account portfolio where appropriate, by networking between customers, partners and internal account managers. Apply here: https://www.securityinnovation.com/about/careers/customer-success-manager/ Role: Customer Success ManagerLocation: Prague, Czech RepublicOrganization: KeboolaBeing a CSM at Keboola, You will have to build the relationships with customer stakeholders and executive sponsors to drive the value of Keboola. Manage the assigned portfolio of your accounts. You will be responsible for customer satisfaction, retention, expansion and renewals. Identify upsell/cross-sell opportunities. Apply here: https://www.keboola.com/jobs/enterprise-customer-success-manager Role: Customer Success ManagerLocation: Massy, Paris, FranceOrganization: IvaluaCSM at Ivalua plays a critical role in ensuring that their customers are successful and getting value out of the Ivalua platform. Develop trusted relationships with customers. Maintain and improve customer satisfaction by coordinating with the necessary resources of the company: production, financial services, helpdesk, sales. Apply here: https://boards.greenhouse.io/ivalua/jobs/2249798 Role: Engagement ManagerLocation: Tokyo, JapanOrganization: TractableThis role will be reporting to the Head of Engagement Management, APAC. Drive product adoption and ensure they are using the solution to achieve full business value. You will be responsible for customer success of P&C insurance customers in Japan. Ensure satisfaction across the customer hierarchy and drive overall customer success responsibility, onboarding besides acting as an escalation point for service issues.Apply here: https://tractable.ai/careers/?gh_jid=4789512002
Published July 13, 2020
Role: Customer Success ManagerLocation: Texas, USOrganization: Illusive NetworksIn this role, you’ll have to own and manage customer relationships, ensuring customer delight and communicating the value of the product to drive deeper and build strong engagement. Maintain ongoing customer relationships, networking, implementing success programs, contributing to sales, on-boarding, training clients, and minimizing churn. You should also be able to provide insights on client-to-business interactions, improve customer experience through product support, and handle customer complaints and requests. Apply here: https://www.illusivenetworks.com/company/careers/co/customer-success/2a.714/customer-success-manager/all/ Role: Customer Success ManagerLocation: Remote, USOrganization: AgariBeing a CSM at Agari, you will be responsible for driving customer adoption, renewals, growth, and success. The CSM should be able to articulate the value of Agari to inspire and support customer adoption, renewal and expansion. Work with customer contacts up to the CXO level, as well as internal department contacts to provide a high-touch experience for strategic customers as well as a targeted touch for smaller accounts. Increase customer retention and adoption rates by conducting regular check-in calls. Serve as a customer advocate, including collecting customer feedback on product needs, understanding customer and industry trends and articulating those back to the business. Apply here: https://boards.greenhouse.io/agari/jobs/4780056002 Role: Customer Success ManagerLocation: Salt Lake City, UT, USOrganization: MasterControlAs a Customer Success Manager at MasterControl, you’ll work closely with their new and existing Cloud customers to ensure that they are realizing the full value from the MasterControl solutions. You will have to manage numerous important accounts at different stages of the customer lifecycle to ensure they are renewing their contracts and look for opportunities to expand their use of MC solutions. Work collaboratively with colleagues across the company in Sales, R&D, Accounting and Services to maintain high adoption and expansion. Apply here: https://mastercontrol.applicantpro.com/jobs/1445984.html Role: Account Executive EMEALocation: ParisOrganization: AlgoliaIn this role, you will be responsible for creating strong relationships with their customers/prospects and expand the footprint or close new businesses. Adapt sales strategies to meet customer needs. You will also play an integral role in defining their sales model. Ensure customer satisfaction and retention. Apply here: https://www.algolia.com/careers/?job=account-executive-emea-paris Role: Customer Success ManagerLocation: Dublin, Ireland Organization: Greenhouse SoftwareCustomer Success Manager guides the customers to drive the success of their organizations by transforming the way they hire. Discover customer’s goals to help them how to best use Greenhouse to drive and improve their hiring strategy. Own and manage customer relationships to showcase the value of Greenhouse and ensure customer happiness and engagement. Partner with the Account Management team throughout the customer lifecycle to prevent churn and ensure renewals. Apply here: https://www.greenhouse.io/careers/opportunities/job?id=2226416 Role: Customer Success ManagerLocation: Makati, PhilippinesOrganization: InnoVantage, Inc.As a CSM, You will have to develop and manage assigned client portfolio. Guide customers throughout the customer lifecycle, Sustain business growth and profitability by maximizing value. Analyze customer data to improve customer experience. You will be responsible for the onboarding of new clients. Handle and resolve customer requests and complaints. Apply here: https://www.kalibrr.com/c/innovantage/jobs/157943/customer-success-manager?similar_job_code=1&job_ref=&app_source=company-page
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