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Published July 9, 2020
Role: Customer Success ManagerLocation: Remote, USOrganization: FRISSBeing a part of their Customer Excellence team you will have to drive adoption and demonstrate ongoing value with their products. You will play a crucial role within the team which is a mix of Customer Success Management & Project Management. The main focus of this role will be Customer Success Management: Wherein you will be responsible for onboarding new customers by engaging executive teams in the launch, driving ongoing adoption, and managing renewals. Coordinate with the customers and act as the first point of contact for both the customers and the project members. Apply here: https://jobs.friss.com/vacancy/customer-success-manager-usa/ Role: Customer Success ManagerLocation: San Francisco, USOrganization: People.aiAs a CSM, You will have to work with the largest, most strategic, and important customers to ensure they significantly improve their business using the software. Own the entire relationship between People.ai and the customers. Drive adoption and work with internal teams including sales, product, marketing, and support to ensure that customer expectations are met. Apply here: https://jobs.lever.co/people-ai/7175d181-e1d9-4ebc-8316-72bfa3512c3e Role: Customer Success ManagerLocation: Boston, MA, US Park City, UT, USOrganization: Kimble ApplicationsIn this role, you will be responsible for enhancing and improving the customer lifecycle, driving adoption, renewals, upselling and promoting customer advocacy to create a positive customer experience. Assess their customer level of adoption across the application and identify areas of improvement. Manage a portfolio of customers through their journey with Kimble. Update the customers on technical changes to their environments, such as upgrades and activation of new features. Apply here: https://www.kimbleapps.com/job/customer-success-manager/ Role: Customer Success ManagerLocation: Copenhagen, DenmarkOrganization: TemplafyAs a CSM, you will be working closely with the biggest enterprise companies worldwide and will interact with internal and external stakeholders across different business functions. As part of the Customer Success team, you will have the ownership of a large client portfolio and help clients to adopt and realize the value of the Templafy solution. Act as the voice of the customer and collaborate with Implementation Partners as well as Account Managers when organizing customer meetings and setting clients’ goals. Apply here: https://templafy.bamboohr.com/jobs/view.php?id=111&source=other Role: Customer Success ManagerLocation: Sydney, AustraliaOrganization: MagentoThe primary role of CSM is to ensure the success of portfolio accounts and the satisfaction level of the customers within their assigned portfolio. You will be responsible for managing relationships with new and ongoing clients besides serving as their primary point of contact within Adobe. Develop relationships with key stakeholders and maintain a high rate of customer satisfaction within your portfolio. Identify growth opportunities and assess renewal risks for customers. Apply here: https://adobe.wd5.myworkdayjobs.com/en-US/external_experienced/job/Sydney/Customer-Success-Manager—Magento_86746 Role: Customer Success ManagerLocation: Mumbai, IndiaOrganization: MicrosoftMicrosoft is seeking a CSM who can drive successful adoption and expansion of Business Applications workloads within the accounts. You will be a key part of customer-facing sales teams and will be called on frequently to leverage their deep knowledge of CRM or ERP to support sales growth. This role will collaboratively drive change management and adoption activities with key Business Decision Makers, help reduce implementation risk, drive usage of existing workloads, and identify opportunities in the accounts. Create value for customers by ensuring that they achieve their desired business outcomes. Apply here: https://careers.microsoft.com/professionals/us/en/job/852937/Customer-Success-Manager
Published July 8, 2020
Role: Customer Success ManagerLocation: Fargo, North Dakota, USOrganization: Myriad MobileCSM Owns the overall relationship with clients, which includes: increasing adoption, ensuring retention, and satisfaction. Build value-based relationships with customers and identify as well as develop upsell/expansion opportunities. Monitor, increase retention and expansion at all account levels. You will also be responsible for the onboarding of new clients. Facilitate and resolve account escalations. Apply here: https://apply.workable.com/bushel/j/512DFFCBD5/ Role: Customer Success ManagerLocation: Newyork, USOrganization: NylasThe Customer Success Manager is responsible for ensuring success within the portfolio of Nylas customers. Drive business goals, greater value and alignment between Nylas and the customer. Act as a trusted advisor to all the customers, orchestrating their success services and providing best practices in areas such as Adoption, Business Metrics and Feature Usage. You will be responsible for increased customer satisfaction, retention and expansion of the Nylas footprint. Own subscription renewals and work with the Account Management team on upselling. Apply here: https://boards.greenhouse.io/nylas/jobs/4749442002 Role: Customer Success ManagerLocation: Goleta, CA, US Raleigh, NC, US Boston, MA, US Phoenix, AZ, USOrganization: LogMeInIn this role, you will be the point of contact for a portfolio of customers, beginning from post-sale onboarding, project success and renewals. Proactively engage accounts to ensure optimal leverage of the product and its best practices towards customer’s business goals and identify how customers can increase business value and achieve desired outcomes. Builds strong and effective relationships with customers to drive ROI, growth, retention and high customer satisfaction. You will be responsible for risk identification, escalation, mitigation planning and execution. Apply here: https://careers-logmein.icims.com/jobs/60566/customer-success-manager/job Role: Customer Success ManagerLocation: Sydney, AustraliaOrganization: Unit4The main aim of this role is to streamline points of interaction between the customer and the company. Serve as a customer advocate and provide client feedback to the internal teams to enhance products and services. Collaborate with business leaders and crossfunctional teams to improve client satisfaction and loyalty. Apply here: https://www.careers.unit4.com/sales-jobs/customer-success-manager/1912107 Role: Customer Success ManagerLocation: Montreal, QC, Canada Organization: Lightspeed HQLightspeed is seeking a CSM who can maintain customers, revenue retention and facilitate upsell/cross-sell of services. Ensure that customers feel confident in the investment they are making. Build relationships with new and existing customers, have an in-depth understanding of their business and product goals and help them to meet those goals. Apply here: https://www.lightspeedhq.com/careers/job/customer-success-manager/2235707/ Role: Head of Customer SuccessLocation: Manila, PhilippinesOrganization: SafetyCultureAs a Head of Customer Success at Safety culture, you will lead the Customer Success team. Own and drive onboarding, retention, increasing engagement and usage. Align with global sales and customer success leaders to ensure SafetyCulture’s customers have a consistent experience. Work closely with all parts of the SafetyCulture team, including Engineering, Support and Product in order to improve customer satisfaction. Apply here: https://jobs.lever.co/safetyculture-2/b87ef403-3cc0-419e-b9f6-910a91b41fb6
Published July 7, 2020
Role: Customer Success ManagerLocation: Remote, USOrganization: Upland KapostActively engage and partner with their Customers to maximize adoption of the deployed solution and achieve positive business impact results. Become a Trusted Advisor to Customer stakeholders to enhance the overall customer experience. Drive Customer adoption, Be the Customer advocate for new product ideas or product issues. Promote upgrades to Customers to utilize new features & realize new benefits out of Upland. Apply here: https://uplandsoftware.com/about-upland/careers/?p=job%2FoHfZcfwR Role: Senior Customer Success ManagerLocation: Boston, MA, USOrganization: Rapid7The Rapid7 Customer Success Manager plays a key role in maintaining relationships with the customer base. Ensure their customers successfully deploy, adopt, and maintain Rapid7 solutions and continue to renew their licenses year-over-year. Build long-term relationships, drive adoption of their tools, generate referrals, identify upsell and cross-sell opportunities. Understand customer’s security needs and how Rapid7 can help them to achieve their goals as well as drive customer loyalty. Apply here: https://www.rapid7.com/careers/jobs/detail/?jid=R2428 Role: Customer Success ManagerLocation: Remote, USOrganization: Testim.ioAs a Customer Success Manager, you will have to own the relationships, strategy, and happiness of the customers. The CSMs are ultimately responsible for making sure the clients in their portfolio are maximizing the value from their test automation investment. Nurture the relationships with the customers through ongoing communication and periodic meetings. Identify opportunities for expansion. Apply here: https://www.testim.io/career/?uid=8D.41E Role: Customer Success ManagerLocation: St. Gallen, SwitzerlandOrganization: FrontifyDrive customer happiness to a new, all-time high by advising and guiding a wide variety of enterprise customers. Ensure that they launch Frontify successfully, adopt it widely, and are continually driving business value from their product. Increase product adoption, customer engagement and satisfaction. Apply here: https://frontify.recruitee.com/o/customer-success-manager Role: Customer Success ManagerLocation: IsraelOrganization: CyberbitCustomer Success Manager has to manage the post-sales relationship for regional strategic accounts, for the purpose of building customer loyalty and satisfaction, consistent with customer retention and growth objectives. The core responsibilities of this role involve managing relationships and expectations with users and decision-makers in the accounts, being accountable for customer satisfaction. Manage account planning, proactive client communications, issue remediation, containment, and performance measurement. Ensure customer receives the utmost value from the Cyberbit Platform. Apply here: https://www.cyberbit.com/company/careers/ customer-success/job Role: Customer Success ManagerLocation: HongkongOrganization: AutoGridThis role will be reporting to the Director of Industry Solutions (APAC). You will be working closely with their partners and customers to help ensure that the business value generated by AutoGrid solutions is fully realized, identify ways to expand the relationships with customers and to help the customers navigate along their path into a smarter energy ecosystem. Develop a rapport with customers and liaise between different customer teams and AutoGrid teams to ensure successful delivery and adoption of AutoGrid solutions. Apply here: https://autogrid.applytojob.com/apply/jobs/details/k4zqqpVvnQ?#
Published July 6, 2020
Role: Customer Success ManagerLocation: San Fransisco, USOrganization: Monday.comThis role is highly client facing and you are responsible for providing exceptional product and service experience to the customers/clients. Drive product adoption and customer success. Identify growth opportunities. Apply here: https://monday.com/careers/A3.51A Role: Major Account ManagerLocation: New York, USOrganization: CohesityBuild and maintain longterm relationships with clients at different levels. Define and execute sales plans for the assigned territory to meet and exceed quota through prospecting, qualifying, managing and closing sales opportunities. Generate revenue and successfully sell the Cohesity solution. Drive account strategies and coordinate with partners and ensure customer satisfaction.Apply here: https://www.cohesity.com/company/careers/open-positions/?gh_jid=2182748 Role: Customer Success ManagerLocation: San Fransisco, USOrganization: Weights & BiasesThe Customer Success Manager’s primary responsibility is to proactively manage their customers from the time they sign up through until their contract renewal. You will be responsible for renewing all customer contracts that are assigned. In addition, identify upsell and expansion opportunities within their customer base and communicate opportunities for Sales. Monitor Customer Support tickets to ensure there is a good understanding of where most inquiries are coming from the customer base and ensure queries are answered in a timely manner. Apply here: https://jobs.lever.co/wandb/8d877ed3-78f0-42bc-893b-b064fb9a4ca1 Role: Customer Success Manager – DACHLocation: Frankfurt, GermanyOrganization: TalkwalkerAs a CSM, you are responsible for onboarding new clients successfully, maintaining relationships with existing clients, selling additional services and products. CSM’s main responsibilities include ensuring high client retention and increasing revenue through upselling and cross-selling. Own overall relationships with assigned customers, which include: Increasing adoption, ensuring retention, and delivering satisfaction. Be a strategic advisor to clients and drive continued value of Talkwalker products and services. Apply here: https://www.talkwalker.com/careers/aa975f3f-34aa-4ce5-8d7d-ddc9f097d04a Role: Associate Manager, Customer SuccessLocation: Grasbrunn, GermanyOrganization: Red HatIn this role, you will manage a team of technical account managers and customer success managers who focus on product adoption and supporting the subscription renewals. This role will be based out of Germany, focused on the Swiss and Austrian markets. Actively promote and sell the Red Hat’s technical account management service and support the sales teams in helping customers understand the value add of this service. Build and maintain relationships with the customers and ensure that critical escalations are handled in a timely and customer-centric manner. Apply here: https://global-redhat.icims.com/jobs/79760/associate-manager%2c-customer-success/job Role: Engagement ManagerLocation: Bangalore, IndiaOrganization: SorocoAs an Engagement Manager, you will be working with client teams, internal engineering teams, and Soroco’s senior leadership to deliver Scout projects and analysis that have high client impact. Scout is an enterprise application used to measure and improve productivity. Work with the client to understand their expectations for a Scout engagement. You will be the point of contact for customers and continue to drive adoption of the Scout product/licenses to ensure all licenses are being used and the client is deriving maximum value. Identify expansion opportunities and ensure client satisfaction. Apply here: https://soroco.com/soroco-careers/#/2235898
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