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Published July 10, 2020
Role: Enterprise Customer Success ManagerLocation: Ohio, Columbus, USOrganization: Seamless.AI As an Enterprise Customer Success Manager at Seamless, you will be responsible for monitoring and managing the health and success of their enterprise accounts. Drive growth and product adoption across their customer base, and ensure retention of an existing business. The Enterprise Customer Success Manager will be responsible for holding the customers accountable for attending regular strategy calls and business reviews, identifying and prospecting opportunities to grow account value. Apply here: https://jobs.lever.co/seamlessleads/49733bdb-1f71-4085-a860-439b365a31a1 Role: Customer Success ManagerLocation: Home Office, GA, USOrganization: TibcoIn this role, You will be responsible for onboarding and adopting. You’ll be the constant communication channel that builds engagement with some of the most important customers. Develop a trusted advisor relationship across a variety of functions and roles, including executives, decision-makers, product managers and functional users. Advocate for customers internally to ensure utmost customer satisfaction, including arranging or delivering product feedback, updates, etc. Apply here: https://www.tibco.com/careers/opportunities/customer-success-manager-526310-0 Role: Customer Success ManagerLocation: Remote, Saint Petersburg, USOrganization: SpirionSpiron is looking for someone who can drive customer success, customer service, management, and organizational skills. Develop relationships with the clients to improve satisfaction, loyalty, adoption, and retention. Help clients in maximizing their return on their investment in the Spirion solutions. Analyze, access, input, and retrieve data. Have an understanding of the Spirion products and market. Apply here: https://www.indeed.com/viewjob?from=iaBackPress&jk=301ef35f49453990&tk=1ecs8kmsv3dnq000 Role: Enterprise Customer Success ManagerLocation: Warsaw, Masovian Voivodeship, PolandOrganization: CodilityIn this role, you will have to work with new and existing enterprise customers to ensure that they are successful and delighted by Codility tools and services. You will be responsible for onboarding new clients and managing customers at different stages of the customer lifecycle. Increase customer retention by having regular meetings. Work closely with Product and Engineering on identification and tracking of enhancement requests, bugs and provide internal feedback to the team. Identify how Codility can serve the customers in achieving their business goals. Apply here: https://apply.workable.com/codility/j/D4C83A1DBF/ Role: Customer Success ManagerLocation: Hamburg, GermanyOrganization: Facelift bbtCSM at Facelift is responsible for that the customers work successfully with the software right from the start. Act as a connection between the customers and the development teams in order to help customers through their cloud solution, explain the specific use and values of using a facelift. You will be responsible for onboarding, adoption and retention. Apply here: http://www.facelift-bbt.com/en/company/jobs/UTNJ7d8JUX7XTcva Role: Community Enablement ManagerLocation: Bangalore, IndiaOrganization: TrifactaDrive adoption and provide training to empower users from the internal ecosystem. Engage and enable the customer community on the Trifacta forums and public platforms. Identify upsell opportunities and build long-term relationships within the customer base. Ensure customer success and help them in reaching their goals by providing training, support and best practices. Apply here: https://www.trifacta.com/about-us/careers/job/?id=P_AAAAAAIAABeFc1lN7QBqJz
Published July 9, 2020
Role: Customer Success ManagerLocation: Remote, USOrganization: FRISSBeing a part of their Customer Excellence team you will have to drive adoption and demonstrate ongoing value with their products. You will play a crucial role within the team which is a mix of Customer Success Management & Project Management. The main focus of this role will be Customer Success Management: Wherein you will be responsible for onboarding new customers by engaging executive teams in the launch, driving ongoing adoption, and managing renewals. Coordinate with the customers and act as the first point of contact for both the customers and the project members. Apply here: https://jobs.friss.com/vacancy/customer-success-manager-usa/ Role: Customer Success ManagerLocation: San Francisco, USOrganization: People.aiAs a CSM, You will have to work with the largest, most strategic, and important customers to ensure they significantly improve their business using the software. Own the entire relationship between People.ai and the customers. Drive adoption and work with internal teams including sales, product, marketing, and support to ensure that customer expectations are met. Apply here: https://jobs.lever.co/people-ai/7175d181-e1d9-4ebc-8316-72bfa3512c3e Role: Customer Success ManagerLocation: Boston, MA, US Park City, UT, USOrganization: Kimble ApplicationsIn this role, you will be responsible for enhancing and improving the customer lifecycle, driving adoption, renewals, upselling and promoting customer advocacy to create a positive customer experience. Assess their customer level of adoption across the application and identify areas of improvement. Manage a portfolio of customers through their journey with Kimble. Update the customers on technical changes to their environments, such as upgrades and activation of new features. Apply here: https://www.kimbleapps.com/job/customer-success-manager/ Role: Customer Success ManagerLocation: Copenhagen, DenmarkOrganization: TemplafyAs a CSM, you will be working closely with the biggest enterprise companies worldwide and will interact with internal and external stakeholders across different business functions. As part of the Customer Success team, you will have the ownership of a large client portfolio and help clients to adopt and realize the value of the Templafy solution. Act as the voice of the customer and collaborate with Implementation Partners as well as Account Managers when organizing customer meetings and setting clients’ goals. Apply here: https://templafy.bamboohr.com/jobs/view.php?id=111&source=other Role: Customer Success ManagerLocation: Sydney, AustraliaOrganization: MagentoThe primary role of CSM is to ensure the success of portfolio accounts and the satisfaction level of the customers within their assigned portfolio. You will be responsible for managing relationships with new and ongoing clients besides serving as their primary point of contact within Adobe. Develop relationships with key stakeholders and maintain a high rate of customer satisfaction within your portfolio. Identify growth opportunities and assess renewal risks for customers. Apply here: https://adobe.wd5.myworkdayjobs.com/en-US/external_experienced/job/Sydney/Customer-Success-Manager—Magento_86746 Role: Customer Success ManagerLocation: Mumbai, IndiaOrganization: MicrosoftMicrosoft is seeking a CSM who can drive successful adoption and expansion of Business Applications workloads within the accounts. You will be a key part of customer-facing sales teams and will be called on frequently to leverage their deep knowledge of CRM or ERP to support sales growth. This role will collaboratively drive change management and adoption activities with key Business Decision Makers, help reduce implementation risk, drive usage of existing workloads, and identify opportunities in the accounts. Create value for customers by ensuring that they achieve their desired business outcomes. Apply here: https://careers.microsoft.com/professionals/us/en/job/852937/Customer-Success-Manager
Published July 8, 2020
Role: Customer Success ManagerLocation: Fargo, North Dakota, USOrganization: Myriad MobileCSM Owns the overall relationship with clients, which includes: increasing adoption, ensuring retention, and satisfaction. Build value-based relationships with customers and identify as well as develop upsell/expansion opportunities. Monitor, increase retention and expansion at all account levels. You will also be responsible for the onboarding of new clients. Facilitate and resolve account escalations. Apply here: https://apply.workable.com/bushel/j/512DFFCBD5/ Role: Customer Success ManagerLocation: Newyork, USOrganization: NylasThe Customer Success Manager is responsible for ensuring success within the portfolio of Nylas customers. Drive business goals, greater value and alignment between Nylas and the customer. Act as a trusted advisor to all the customers, orchestrating their success services and providing best practices in areas such as Adoption, Business Metrics and Feature Usage. You will be responsible for increased customer satisfaction, retention and expansion of the Nylas footprint. Own subscription renewals and work with the Account Management team on upselling. Apply here: https://boards.greenhouse.io/nylas/jobs/4749442002 Role: Customer Success ManagerLocation: Goleta, CA, US Raleigh, NC, US Boston, MA, US Phoenix, AZ, USOrganization: LogMeInIn this role, you will be the point of contact for a portfolio of customers, beginning from post-sale onboarding, project success and renewals. Proactively engage accounts to ensure optimal leverage of the product and its best practices towards customer’s business goals and identify how customers can increase business value and achieve desired outcomes. Builds strong and effective relationships with customers to drive ROI, growth, retention and high customer satisfaction. You will be responsible for risk identification, escalation, mitigation planning and execution. Apply here: https://careers-logmein.icims.com/jobs/60566/customer-success-manager/job Role: Customer Success ManagerLocation: Sydney, AustraliaOrganization: Unit4The main aim of this role is to streamline points of interaction between the customer and the company. Serve as a customer advocate and provide client feedback to the internal teams to enhance products and services. Collaborate with business leaders and crossfunctional teams to improve client satisfaction and loyalty. Apply here: https://www.careers.unit4.com/sales-jobs/customer-success-manager/1912107 Role: Customer Success ManagerLocation: Montreal, QC, Canada Organization: Lightspeed HQLightspeed is seeking a CSM who can maintain customers, revenue retention and facilitate upsell/cross-sell of services. Ensure that customers feel confident in the investment they are making. Build relationships with new and existing customers, have an in-depth understanding of their business and product goals and help them to meet those goals. Apply here: https://www.lightspeedhq.com/careers/job/customer-success-manager/2235707/ Role: Head of Customer SuccessLocation: Manila, PhilippinesOrganization: SafetyCultureAs a Head of Customer Success at Safety culture, you will lead the Customer Success team. Own and drive onboarding, retention, increasing engagement and usage. Align with global sales and customer success leaders to ensure SafetyCulture’s customers have a consistent experience. Work closely with all parts of the SafetyCulture team, including Engineering, Support and Product in order to improve customer satisfaction. Apply here: https://jobs.lever.co/safetyculture-2/b87ef403-3cc0-419e-b9f6-910a91b41fb6
Published July 7, 2020
Role: Customer Success ManagerLocation: Remote, USOrganization: Upland KapostActively engage and partner with their Customers to maximize adoption of the deployed solution and achieve positive business impact results. Become a Trusted Advisor to Customer stakeholders to enhance the overall customer experience. Drive Customer adoption, Be the Customer advocate for new product ideas or product issues. Promote upgrades to Customers to utilize new features & realize new benefits out of Upland. Apply here: https://uplandsoftware.com/about-upland/careers/?p=job%2FoHfZcfwR Role: Senior Customer Success ManagerLocation: Boston, MA, USOrganization: Rapid7The Rapid7 Customer Success Manager plays a key role in maintaining relationships with the customer base. Ensure their customers successfully deploy, adopt, and maintain Rapid7 solutions and continue to renew their licenses year-over-year. Build long-term relationships, drive adoption of their tools, generate referrals, identify upsell and cross-sell opportunities. Understand customer’s security needs and how Rapid7 can help them to achieve their goals as well as drive customer loyalty. Apply here: https://www.rapid7.com/careers/jobs/detail/?jid=R2428 Role: Customer Success ManagerLocation: Remote, USOrganization: Testim.ioAs a Customer Success Manager, you will have to own the relationships, strategy, and happiness of the customers. The CSMs are ultimately responsible for making sure the clients in their portfolio are maximizing the value from their test automation investment. Nurture the relationships with the customers through ongoing communication and periodic meetings. Identify opportunities for expansion. Apply here: https://www.testim.io/career/?uid=8D.41E Role: Customer Success ManagerLocation: St. Gallen, SwitzerlandOrganization: FrontifyDrive customer happiness to a new, all-time high by advising and guiding a wide variety of enterprise customers. Ensure that they launch Frontify successfully, adopt it widely, and are continually driving business value from their product. Increase product adoption, customer engagement and satisfaction. Apply here: https://frontify.recruitee.com/o/customer-success-manager Role: Customer Success ManagerLocation: IsraelOrganization: CyberbitCustomer Success Manager has to manage the post-sales relationship for regional strategic accounts, for the purpose of building customer loyalty and satisfaction, consistent with customer retention and growth objectives. The core responsibilities of this role involve managing relationships and expectations with users and decision-makers in the accounts, being accountable for customer satisfaction. Manage account planning, proactive client communications, issue remediation, containment, and performance measurement. Ensure customer receives the utmost value from the Cyberbit Platform. Apply here: https://www.cyberbit.com/company/careers/ customer-success/job Role: Customer Success ManagerLocation: HongkongOrganization: AutoGridThis role will be reporting to the Director of Industry Solutions (APAC). You will be working closely with their partners and customers to help ensure that the business value generated by AutoGrid solutions is fully realized, identify ways to expand the relationships with customers and to help the customers navigate along their path into a smarter energy ecosystem. Develop a rapport with customers and liaise between different customer teams and AutoGrid teams to ensure successful delivery and adoption of AutoGrid solutions. Apply here: https://autogrid.applytojob.com/apply/jobs/details/k4zqqpVvnQ?#
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