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Published June 2, 2020
Role: Customer Success ManagerLocation: Atlanta, GA, USOrganization: ProKeepIn this role, you will be reporting to the Director of Customer Success, this Entry Level Customer Success Manager (CSM) will support the customer lifecycle as it relates to user adoption, on-going support, platform optimization and expansion. Apply here: https://www.prokeep.com/jobs/customer-success-manager Role: Customer Success Manager- East CoastLocation: Remote, USOrganization: WhiteHat SecurityThe Customer Success Manager (CSM) is responsible for driving customer growth, adoption and success with WhiteHat. You should be able to articulate the value of WhiteHat to inspire and support customer adoption and expansion. CSM position is the customer’s navigational guide throughout each phase of the customer’s journey from onboarding to renewal. You will work with customer contacts up to the CXO level, as well as, internal department contacts to provide a high-touch experience for strategic customers. Apply here: https://www.whitehatsec.com/company/careers/?p=job%2FoZTMcfwA#anchor Role: Federal Engagement ManagerLocation: San Francisco, CA, USOrganization: ExpanseFederal Engagement Managers are crucial to ensuring the success of their engagements with NSD clients, thus enabling Expanse to build a new cybersecurity product category. This role will identify processes, product features, and deployment strategies that pave the way for Expanse to scale quickly both within existing customers and to new customer bases. NSD Engagement Managers will work with senior team members and executives across Expanse to continually improve product performance and impact, affect customer retention, and facilitate rapid feedback loops between product, marketing, and users. Apply here: https://www.expanse.co/jobs/?gh_jid=4062874002 Role: Customer Success ManagerLocation: Munich, DE, GermanyOrganization: AlascoIn this role, you will act as a partner and consultant for their customers and represent their interests. You will communicate and coordinate the roadmap of customers to the product team and thus make a decisive contribution to the constant development of the product. Apply here: https://alasco.breezy.hr/p/5490df11f89f-customer-success-manager-m-w-d Role: Customer Success Manager – EMEALocation: London, UKOrganization: Exceed.aiIn this role, you will be acting as a liaison between product management and the customer with a focus on communicating the Exceed.ai roadmap and how the roadmap will influence customer activities. Also develop success plans for customers that outline their critical success factors, metrics for success, potential issues, and provide recommendations. Apply here: https://exceed.ai/careers/co/sales/5D.403/customer-success-manager-emea/all/ Role: Engagement Manager IILocation: Beijing, ChinaOrganization: Akamai TechnologiesAs an Engagement Manager, you will focus on maximizing customer satisfaction, retention and growth throughout the lifecycle of the customer experience. You will help to build and evolve customers’ media streaming, performance and security strategies. Apply here: https://akamaicareers.inflightcloud.com/jobdetails/aka_ext/021018
Published June 1, 2020
Role: Director of Customer SuccessLocation: Newyork, USOrganization: PixalatePixalate is looking for someone who can lead their International Customer Success team in New York. Drive positive customer success outcomes: retention, expansion, churn reduction, client advocacy, and account lifetime value. Ensure Pixalate product adoption, client satisfaction and account health. Your main aim is to maintain active relationships with client accounts through regular and consistent engagement, demonstrating deep market knowledge and programmatic expertise. Apply here: https://www.pixalate.com/jobs/ Role: Customer Success Operations SpecialistLocation: San Francisco, CA, USOrganization: Zignal LabsIn this role, You will work cross-functionally with Sales, Marketing, Customer Success, Finance, Legal and Product to develop and refine strategy, policies, processes and the Salesforce.com tech stack to support our Customer Value (CV) business needs and revenue retention. Maintain customer-facing NPS/CSAT surveys to ensure the accurate capture of customer feedback You will have to make an impact by helping to increase retention, reduce internal friction between customer-facing teams, and enable business insight as well as efficiency. This role will be reporting to the Manager of Revenue Operations, you will be responsible for supporting all revenue-generating teams with a focus on supporting the Customer Value teams (Customer Success, Implementation, Strategy & Insights). Apply here: https://jobs.lever.co/zignallabs/ded9f4a3-5870-47da-840d-ce778950c4ce Role: Head of Customer SuccessLocation: Newyork, USOrganization: Catalyst Software As Catalyst’s Head of Customer Success, you’ll own the Catalyst’s entire CS strategy. Lead and enable a team to serve as the voice of the customer to Catalyst’s internal teams, promoting a customer-centric mindset across the organization. Serve as a strategic advisor to the customers by providing recommendations on how Catalyst can address their goals, needs, and pain points. You’ll be a member of the leadership team, and will report directly to the CEO. Apply here: https://catalyst.io/job-post?gh_jid=4728086002 Role: Customer Success Advisor Location: Sydney, AustraliaOrganization: IllumioAs a Customer Success Advisor (CSA), you are a critical part of the Customer Success Organization reporting to the Head of Customer Success. You will be responsible for Customer adoption, renewals, expansion, growth and retention. Your role will be directly tied to value generation for their customers, by helping them develop the right strategy to onboard, adopt, and successfully utilize Illumio’s products to achieve their desired outcomes. Apply here: https://www.illumio.com/career-openings?gh_jid=4641248002&gh_src=6476eb962 Role: Engagement ManagerLocation: London, UKOrganization: SS&C AdventIn this role you will focus on the implementation of new clients and everything that comes with that onboarding process meaning, learning of the entire process and detailed knowledge of the clients’ requirements. Track client satisfaction on all project and report on trends and enhancements to help improve service delivery. Apply here: https://jobs.jobvite.com/advent-software/job/oTfmcfwq Role: Customer Success ManagerLocation: SingaporeOrganization: EquinixCSM at Equinix is responsible for ownership and resolution of customer issues. Your role is to proactively identify trends with Customer in region and methods to improve Customer Experience. You will be involved in regional Account team planning and coordination. As a CSM you will play a role in the delivery of Quarterly Business Review. You are responsible for managing and delivering on a service improvement plan. In this role, you will lead the on-going customer service relationship and serve as the primary point of contact through the client lifecycle. You will be the client advocate, responsible for the overall satisfaction of clients. Apply here: https://equinix.wd1.myworkdayjobs.com/en-US/External/job/Singapore/Customer-Success-Manager_JR-115189
Published May 30, 2020
Role: Customer Success ManagerLocation: Austin, Texas, USOrganization: ClariAs a Customer Success Manager, you’ll be on the front lines building strategic partnerships with the commercial customers as well as collaborating with other teams – from sales and engineering to product management, and our executives – to set them up for success. You’ll be instrumental in the post-sales process, from initial customer on-boarding to full-scale deployment and will play a big part in the overall renewal process. Apply here: https://www.clari.com/company/career?gnk=job&gni=8a78879f7239c8140172574c312f6452 Role: Customer Success ManagerLocation: Seattle, WA, USOrganization: OutreachThe CSMs are the essential advocates by which inbound and outbound activities occur between the customer and Outreach as a whole. CSMs must ensure satisfaction, adoption and renewal. Apply here: https://jobs.lever.co/outreach/fecb7b9a-c67b-410b-ac4b-d180c66ac8c9 Role: Director, Customer SuccessLocation: San Francisco, CA, USOrganization: Aria SystemsIn this role, you will understand customers business strategy and identify opportunities to expand their use of Aria’s billing platform. Maximize customer retention and renewal rates and expansion in existing customers.Apply here: https://careers.jobscore.com/careers/ariasystems/jobs/director-customer-success-cLuBRyv1ar6RzFaKlAPdg4?ref=rss&sid=68 Role: Customer Success Manager – French speakerLocation: Paris, FranceOrganization: WorkivaThe CSM will be responsible for day-to-day customer success activities spanning from the initial stages of onboarding to continued engagement and retention. The CSM will have an in-depth understanding of each customer’s overall business requirements and act as a consultant to determine how the various Wdesk solutions and features can meet their needs. The CSM will also partner with other Workiva teams on initiatives that address customer needs, product utilization and improving departmental efficiencies to help meet company goals. Apply here: https://workiva.wd1.myworkdayjobs.com/en-US/careers/job/Paris/Customer-Success-Manager_R247-1 Role: Customer Success ManagerLocation: Marlow, Buckinghamshire, UKOrganization: PassagewaysCustomer Success Manager (CSM) manages a portfolio of existing customers. As a CSM, you will be responsible for building and maintaining strong working relationships with their customers, understanding the goals of the customers using their product, identifying growth opportunities, acting as an escalation point for issues that impact customer success, and the overall happiness and retention of the customers. Apply here: https://www.passageways.com/about-passageways/careers Role: Customer Success Manager- APJLocation: Chinatown, SingaporeOrganization: IronNet CybersecurityAs a Customer Success Manager at IronNet, you’ll be managing relationships with several Enterprise / Named customers – driving adoption and outcomes leading to renewals, expansion and advocacy across your portfolio. The CSM is involved in all aspects of post-sales support, account management, product education and advocacy throughout the customer journey. Apply here: https://ironnet.com/about/careers/?p=job%2FogBJcfww
Published May 29, 2020
Role: Customer Success ManagerLocation: Seattle, WA, USOrganization: ZipwhipAs a Customer Success Manager, you will be responsible for making every customer in your portfolio successful which ultimately assures positive net revenue retention (NDR) for their Mid-Market customer base. In this role, you will report to the Manager of Customer Success. Identify new expansion opportunities to drive more value to the customers, negotiating terms and expanding the Zipwhip footprint. Apply here: https://boards.greenhouse.io/zipwhip/jobs/4747212002?gh_jid=4747212002 Role: Customer Success ManagerLocation: Raleigh, NC, USOrganization: Device MagicDevice Magic is looking for an experienced Customer Success Manager (CSM) who will be responsible for ensuring customers achieve their business goals, resulting in customer satisfaction, retention and growth. You will also be responsible for Usage and feature adoption, Retention and expansion, Client Satisfaction / Net Promoter Score (NPS). Establish regular contact with key stakeholders and become a trusted advisor. You will be the escalation point for critical issues. Drive alignment between customer objectives and Device Magic capabilities. Apply here: https://device-magic.breezy.hr/p/0eef9bdd8045-customer-success-manager Role: Customer Success ManagerLocation: Boston, MA, USOrganization: SmartsheetAs a CSM at Smartsheet, you will have to manage a set of large accounts and help promote a high level of customer satisfaction, successful product use, and customer retention. Perform periodic customer success reviews that confirm satisfaction, resolve issues with the help of the Technical Support team, and expand Smartsheet use throughout the account. You will be the primary contact for the customers, understand customer success criteria, address questions and resolve issues This role will report to the Manager of Customer Success and is based at our office in Boston, MA. Apply here: https://www.smartsheet.com/careers/position/673976/customer-success-manager Role: Bilingual Customer Success ManagerLocation: Toronto, Ontario, CanadaOrganization: StatfloAs a Bilingual Customer Success Manager, you’ll be helping clients change their culture for the better and engage their staff in a whole new way. You will have to ensure all of the clients or partners use, champion, and grow in their use of Statflo products. Act as the voice of customers and help them in achieving their business goals. Apply here: https://jobs.lever.co/statflo/13a449ac-a76a-4026-a2f1-553b48e9b361 Role: Senior Customer Success ManagerLocation: LuxembourgOrganization: TalkwalkerThe Senior Customer Success Manager is responsible for onboarding new clients successfully, maintaining relationships with existing clients and selling additional services and products. Up-sell and expand the portfolio of accounts by proactively monitoring your client`s evolving business models, reviewing the client’s needs and offering adapted solutions. Communicate the Talkwalker value proposition, identifying new opportunities with the clients organization, and ensuring client`s success and satisfaction in assigned accounts. Participate in overall service and sales strategy. Apply here: https://www.talkwalker.com/careers/855253e6-f2b1-42f4-b60d-ef18df18ffff Role: Customer Success ManagerLocation: SingaporeOrganization: MeeroIn this role, you will develop and maintain a strategic trusted advisory relationship with your clients, advocate your clients and be an internal voice by providing feedback on how Meero’s solutions can be improved. Apply here: https://jobs.lever.co/meero/be15feb2-5a65-4517-8d02-24de1000ec5a
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