Identify, monitor, and execute timely account expansions with real-time reports and indicators.
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Reach out to groups of customers when you need to.
Drive adoption, upsell and cross-sell using extensive product data.
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Improve decision making and actions for enhanced outcomes.
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Track Account Plans with Objectives, Priorities, Risks et al.
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Published June 30, 2020
Role: General Business Customer Success ManagerLocation: San Francisco, CA, USOrganization: InsightlyIn this role, You’ll have to help as well as solve the customer’s pain points and provide guidance to make them successful. Ensure Customer Success, onboarding, adoption and renewals. Act as their trusted advisor and always enable them to run their businesses better. Work collaboratively with the marketing, product, sales, and customer support teams to develop and execute Insightly initiatives that improve customer retention. Identify upsell and cross-sell opportunities.Apply here: https://jobs.jobvite.com/insightly/job/oGBRbfw3 Role: Customer Success ManagerLocation: San Francisco, CA, USOrganization: MixpanelMixpanel’s Customer Success Manager owns product adoption and value delivery across Mixpanel’s most strategic accounts. Partner up with Relationship Managers and Solutions Architects to guide the customers to success and ensure they achieve a significant return on their Mixpanel investment. Keep customers informed of new product releases, relevant betas, and upcoming features. Help customers in increasing their rate of innovation. Apply here: https://boards.greenhouse.io/mixpanel/jobs/2229549?gh_jid=2229549 Role: Account Executive, Enterprise Sales Location: Remote, USOrganization: PostmanIn this role, you will have to take ownership of the full sales cycle and provide detailed weekly reports on progress. Educate customers on the value of Postman Enterprise throughout the evaluation and adoption cycle. Identify customer needs and collaborate with Postman teammates to ensure customer success. Work with Solutions Engineering, Customer Success Managers and Leadership team to build strategic adoption plans for customers in large accounts. Apply here: https://www.postman.com/careers/?pm_job_position=C7158E6F5C Role: Team Leader -Customer ServiceLocation: Lisbon, PortugalOrganization: DashlaneThe Team Lead role is mainly responsible for leading, coaching and supervising a team of Customer Support Agents (L1) and Specialists (L2) on a day-to-day basis. By working closely with the Customer Support Managers and other Support Teams, you will have to drive a one-team approach to customer support, helping to leverage the team’s full capabilities. Ensure Customer Satisfaction and provide best in class service to the customers. Apply here: https://boards.greenhouse.io/dashlane/jobs/1659160 Role: Customer Success Manager – EMEALocation: Remote, LondonOrganization:InVisionCSM at Invision has to be highly collaborative, fast-paced, and responsible for nurturing and growing relationships with InVision Enterprise’s mid-market subscriptions. Experiment with new strategies, while keeping the ultimate focus on the customers’ success. Manage the post-sale relationship of InVision’s mid-market accounts, which includes implementation, onboarding, training, driving platform adoption, quarterly business reviews, and renewals. Engage with end-users and executives alike to ensure that customers love, adopt, and grow with InVision. Apply here: https://boards.greenhouse.io/invision/jobs/2228337 Role: Customer Success ManagerLocation: Bangalore, IndiaOrganization: Recko Inc.In this role, you will be the primary point of contact and a trusted advisor to key customer stakeholders. You will be responsible for onboarding to adoption to up-sell, renewal and growth resulting in optimum value realization. Build long-lasting relationships and ensure customer success. Collaborate with internal stakeholders across sales, engineering, product and analytics to ensure all customer queries are addressed. Identify business opportunities to grow the revenue of the organization within existing customers as well as support the customers proactively and make them successful in using the Recko platform. Apply here: https://recko-team.freshteam.com/jobs/mUs4JD7VUrOJ/customer-success-manager
Published June 29, 2020
Role: Customer Success SpecialistLocation: Newyork, USOrganization: CyberCubeAs a Customer Success Specialist, You should be passionate about delivering exceptional value to clients. Make customers successful by demonstrating the value of our analytics to support their evolving critical business needs. Provide applications and infrastructure support to the growing client base. The primary role is to support the client services team with technical support and resolving and escalating Incidents and Service Requests within agreed SLAs. Apply here: https://jobs.lever.co/cybcube/45e915db-86a7-4af2-8f86-aabb8dae6e93 Role: Customer Success ManagerLocation: Boston, Chicago, USOrganization: SeismicAs a Customer Success Manager, you will have to drive product adoption, highlight best practices and ensure client retention. Manage multiple fast-paced projects and ensure success and ongoing client satisfaction. Conduct regular business review meetings with key accounts. Oversee the process of onboardings- SOW creation, coordination of project resources, monitoring project plans and manage the overall relationship with assigned accounts to ensure renewals and uncover opportunities for cross-sell/up-sell. You will have to serve as the primary point of contact for assigned accounts, establishing regular sequence, conduct business reviews and track success metrics. Apply here: https://seismic.com/company/careers/job-listings/?p=job%2FojdXcfwp Role: Customer Success Operations ManagerLocation: Boston/Remote, USOrganization: DriftIn this role, You will have to Manage customer distribution and capacity planning across the team to ensure the best possible experience for the customers. Partner with CS Leaders to understand their teams, business units, and goals. Drive retention reporting and analysis. Develop a full understanding of their customer health and find the ideal onboarding process as well as identify upsell opportunities. Take ownership of aspects of their customer lifecycle like retention forecasting, customer health, renewals, and professional services. Apply here: https://www.drift.com/careers/post/2214196/ Role: Client Success ManagerLocation: Remote/UKOrganization: CordialCSM at Cordial will be the primary point of contact for clients and works diligently to advocate, align technology and expertise on behalf of the client. The CSM is the owner of the entire client relationship post-sales. Key focus areas of this role include owning the client success plan, executive engagement, commercial relationship, customer success and proactively managing competitive threats. This role will be reporting to the VP of Client Experience. Apply here: https://boards.greenhouse.io/cordial81/jobs/4731839002?gh_jid=4731839002 Role: Customer Success Manager, Enterprise – APACLocation: Melbourne, AustraliaOrganization: LucidThe Customer Success Team plays a central role at Lucidchart ensuring that most valuable customers are able to maximize the value they obtain through the adoption of our products. Customer Success Manager serves as a trusted advisor to a portfolio of accounts, developing an intimate understanding of each customer’s business objectives and providing change management and subject matter expertise to support their customers in achieving those objectives through Lucidchart. Serve as the primary interface with customers to manage and resolve any critical situations. Have periodic business reviews with customers to confirm satisfaction, resolve technical issues, and continually drive successful product adoption. Apply here: https://www.golucid.co/careers/1a5602b1-4778-4d9f-9924-3f6ebd231726/?team=Customer%20Success Role: Renewals Specialist – EMEA and Global PartnersLocation: Bangalore, IndiaOrganization: Sumo LogicIn this role, you will be responsible for achieving timely renewals from EMEA customers and partner-owned accounts in the high-volume segment. Following a low-touch model, you will have to coordinate both automated outreach and direct interactions with the customers and procurement teams. You will also work with Customer Success Engineer to drive successful adoption prior to and after the point of renewals. Work closely with the team of Account Executives, Partner Managers, Finance, Order Management, and Deal Desk in order to ensure successful renewals. Apply here: https://boards.greenhouse.io/sumologic/jobs/2205159
Published June 26, 2020
Role: Customer Success Manager (Tier 1)Location: San Francisco, CA, USOrganization: CodaThis position is based out of Silicon Valley. Partner with their clients to help their users succeed with Coda. In this role, you’ll have to work with the customers and understand your client’s needs, to build solutions that solve their business problems and delight them. This role will require the creative positioning of a new product in a changing landscape, in addition to technical ability, and keen attention to detail. oversee the team and translate the client’s vision into a reality with Coda. Apply here: https://boards.greenhouse.io/coda/jobs/4676953002 Role: Enterprise Customer Success ManagerLocation: Austin, TX, USOrganization: LeadspaceAs a CSM, Create and manage a customer success plan that measures Leadspace business impact. Lead QBR’s, operational reviews and strategic reviews with all customers in their portfolio. Work with different internal datasets to develop a usage monitoring process and ensure that users continue on the value creation path. Apply here: https://hire.withgoogle.com/public/jobs/leadspace/view/P_AAAAAACAAB-AYgbvavZHdF Role: Senior Customer Success ManagerLocation: Seattle, WA, USOrganization: GrooveAs a Customer Success Manager, you will be responsible for managing the relationships with a set of Groove customers post-sales. You will have to ensure that the customer gets up and successful with the software, that they remain (and grow!) as a happy customer. You will also be responsible for onboarding new clients and renewals. In short, you will serve as the customer’s Trusted Advisor throughout their lifecycle with Groove. Apply here: https://jobs.lever.co/grooveapp/bf5b895d-326e-43ff-8d24-2079e4d2a125 Role: Customer Success ManagerLocation: Reading, GB, UKOrganization: ForcepointForcepoint’s Enterprise Customer Success Managers are a critical part of their Customer Success team which is focused on delivering the promise of Forcepoint’s Cyber-Security cloud platform and its services. Identify their needs and set goals for success in adopting the Forcepoint solutions into the security operations and cyber-strategies of their organization. Manage the post-sales relationship with the customer, and deliver focused engagement, support and advocacy to their customers as they use the platform and its services. You are responsible for driving adoption, ensuring renewals, building customer loyalty, and help in identifying the expansion opportunities. Apply here: https://forcepoint.wd1.myworkdayjobs.com/en-US/external-careers/job/UK—Reading/Customer-Success-Manager_JR462801-1 Role: Senior Customer Success ManagerLocation: London, England, UKOrganization: SidetradeAs a Senior Customer Success Manager, you’ll be managing a few of their Enterprise clients – driving adoption and outcomes leading to renewals, expansion, and advocacy. Represent the voice of the customer to provide input into product management, marketing and sales process and manage constant relations with the Support team. Serve as the primary contact for the onboarding of new customers. Identify upsell and cross-sell opportunities. Apply here: https://apply.workable.com/sidetrade/j/187C4C58AA/ Role: Customer Success ManagerLocation: Chennai, IndiaOrganization: ZuoraCustomer Success Manager at Zuora will be managing day-to-day operational and long term strategic business relationships with Zuora’s strategic customers. The CSM promotes the adoption of Zuora’s products and services as well as positions Zuora to meet the current and future business requirements of their customers. You will also play a critical role in managing customer escalations and proactively communicating upcoming product changes and enhancements. Partner with sales leadership to grow Zuora revenue via upsells while providing an ideal customer experience. Apply here: https://www.zuora.com/about/careers/customer-success/customer-success-manager-4/
Published June 25, 2020
Role: Engagement ManagerLocation: San Francisco, CA, USOrganization: Scale AIAs an Engagement Manager, you will have to own the account plan, manage the day to day execution for customers and ensure an incredible customer experience. You will be responsible for resolving customer issues using data and analytics to align internal resources around successful customer experience, while also being the main contact and advocate for customers’ senior executives and engineering teams. Build long-term relationships through diligent problem solving and thoughtful, strategic discussions. Apply here: https://scale.com/careers/252cc2e8-66e5-4363-ab26-aee4f3caf27f Role: Customer Success ManagerLocation: Austin, USOrganization: PushnamiIn this role, You will be responsible for ensuring customers’ success and satisfaction with pushnami’s products. You will work closely with the sales, product development, and the rest of the customer success team to drive success. You will also be responsible for onboarding and Identifying upsell and growth opportunities by collaborating with sales teams to ensure growth. Apply here: https://www.builtinaustin.com/job/operations/customer-success-manager/59457 Role: Customer Success ManagerLocation: Lehi, Utah, USOrganization: ForethoughtForethought is looking for someone who can own renewals and guide their customers to achieve the highest value from Forethought’s products and services. Develop and maintain long-term relationships. Discover the areas of expansion and upgrades where Forethought can further help customers solve their business problems. Have regular meetings with customers in order to resolve their issues and identify growth opportunities. Apply here: https://jobs.lever.co/forethought/04cfb834-b364-4042-9d93-031612f0b4ff Role: Customer Success ManagerLocation: San Francisco, CA, USOrganization: ForethoughtForethought is looking for someone who can own renewals and guide their customers to achieve the highest value from Forethought’s products and services. Develop and maintain long-term relationships. Discover the areas of expansion and upgrades where Forethought can further help customers solve their business problems. Have regular meetings with customers in order to resolve their issues and identify growth opportunities. Apply here: https://jobs.lever.co/forethought/3e2fe566-1aaa-4397-a980-1e5b86d6596c Role: Customer Success ManagerLocation: London, England, UKOrganization: PusherThe CSM will be responsible for identifying a customer’s goals and objectives based on their product roadmap, linking the solutions with their needs for improved realtime communications, onboarding them onto the Pusher platform, and finding new ways to build and expand relationships with key contacts in the organisation. You will have to work closely with all departments at Pusher and provide feedback on customers’ current challenges to Product, Engineering, and Marketing teams. Also, develop the platform for product innovation and future success. Apply here: https://apply.workable.com/pusher/j/CE81F8EDA4/ Role: Customer Success ManagerLocation: Paris, FranceOrganization: CybelAngelThe primary aim of this role is to implement the Customer Success Strategy by respecting the strategic guidelines communicated by the Head of Cyber. Build strong relationships with all the clients. Work very closely with the various divisions of the Analyst team and other internal teams to identify problems and develop solutions. Acquire and maintain an in-depth and technical knowledge of the product and tools. You will be reporting to the Manager of Account Management Team. Apply here: https://apply.workable.com/cybelangel/j/746EF8DC0C/ Role: Engagement ManagerLocation: Tokyo, JapanOrganization: Akamai TechnologiesIn this role, you will be responsible for maximizing customer satisfaction, retention, and growth throughout the relationship. Drive pre-sales, program management and service delivery to help evolve the customer’s cloud strategies, moving them from concept to implementation that best leverages both the customer’s and Akamai’s strengths. You will have to increase business value, innovation, develop strong customer relationships, along with a deep understanding of the customer’s business models. Apply here: https://akamaicareers.inflightcloud.com/jobdetails/aka_ext/021004
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