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Published June 24, 2020
Role: Engagement Manager, Professional ServicesLocation: Newyork, USOrganization: Enigma Technologies, Inc.As an Engagement Manager, You will be leading the delivery of professional services and ensure successful delivery of engagements, partnering with Enigma Engineering and Product, to oversee execution and on-going support. Build trusted relationships with key client leaders in business as well as technology, understand their business, priorities, and problems in order to effectively deliver value. Apply here: https://boards.greenhouse.io/enigmaio/jobs/2152021 Role: Customer Success ManagerLocation: Sherman Oaks, San Francisco, USOrganization: ringDNAThe mission of the CSM is to work closely with customers to discover their business needs and challenges and then coach them on the best ways to use ringDNA to solve them. Partner with Account Executives help them in driving growth and work with them on pre-sales activities like pilot engagements to set up a customer for long term success. Also, work with cross-functional team members to translate business needs and product requirements into new solutions for customers. Apply here: https://www.ringdna.com/careers-open-positions?gh_jid=4773215002 Role: Customer Success ManagerLocation: Chicago, Illinois, USOrganization: ContentsquareIn this role, you will work with a global CSM team and build the working relationship within all the teams at the content square. Proactively monitor and manage customer success issues; have a clear understanding and ability to assess customer requirements. Collaborate with Sales Teams to identify & expand growth opportunities. Oversee internal operations as well as develop an engagement plan with clear deliverables and communicate the plan across the functions. Apply here: https://jobs.lever.co/contentsquare/76c9b7b6-74f6-4959-8e22-8ec3189b075c Role: Customer Success ManagerLocation: Amsterdam, NetherlandsOrganization:MobileIronAs a CSM at Mobileiron, You will have to interact with the customers very frequently and drive product adoption as well as customer satisfaction. Act as the liaison between the sales, product management and customer support teams, ensure that the customers get the most value out of Mobileiron products. Apply here: https://www.mobileiron.com/en/company/careers?url=job&gh_jid=2173037 Role: Customer Success RepresentativeLocation: Munich, GermanyOrganization: AvePointAs a Customer Success Representative, your job is to drive software adoption, customer satisfaction and recurring revenue with their current customers. Identify customers’ current and future IT challenges, and ensure that the products and support services they purchased meet those needs. Update customers on new products and features. Apply here: https://www.avepoint.com/about/careers/job-detail?gh_jid=2224188 Role: Customer Success ManagerLocation: Tokyo, JapanOrganization: AcquiaAcquia is seeking an energetic CSM who will be responsible for supporting Acquia’s account teams with existing customer relationships by assisting in the full adoption and absorption of their products. In this role, you will work directly with Sales, Account Management, Technical Support, Operations, Professional Services and Finance teams. Develop Strategic relationships with customers and ensure customer satisfaction, retention as well as expansion. Apply here: https://boards.greenhouse.io/acquia/jobs/2166171
Published June 23, 2020
Role: Customer Success Manager, EnterpriseLocation: Cleveland, Ohio, USOrganization: BrightedgeThe mission of a Customer Success Manager is to work with the clients to drive business goals and objectives in their organic search (SEO) initiatives. You will have to engage with a defined set of customers and drive adoption as well as customer success at the BrightEdge platform. Work with your assigned Strategic Account Manager to meet retention and upsell goals. Apply here: https://jobs.lever.co/brightedge/129ed54e-bc42-42eb-a12d-8395690fa03f Role: Engagement ManagerLocation: New York, San Francisco, USOrganization: ExpanseThis role will be based out from one of their offices in New York, or San Francisco, CA and will report to the CMO leadership. As an engagement manager, you will have to troubleshoot customer issues very frequently, collect the feedback about the product features and communicate to the internal team at Expanse. You will be responsible for driving onboarding, engagement training, check-ins, technical guidance, and security analysis. Identify and develop potential upsell opportunities. Apply here: https://www.expanse.co/jobs/?gh_jid=4741321002Role: Junior Customer Success ManagerLocation: San Francisco, CA, USOrganization: Applied SystemsAs a Junior CSM, You will be working for Indio Technologies, a Subsidiary of Applied Systems, Inc. Develop strong client relationships and serve as the primary contact for assigned clients at the management and senior levels. You will be responsible for client satisfaction, retention and driving overall health and satisfaction of Indio’s strategic customers. Apply here: https://careers-appliedsystems.icims.com/jobs/3309/junior-customer-success-manager/job?hub=15 Role: Customer Success EngineerLocation: London, UKOrganization: OwnBackupOwnBackup is looking for a Customer Success Engineer (CSE) who can help the customers fully realize the benefits of OwnBackup’s products and services while driving customer satisfaction and retention within a defined set of accounts. Act as a trusted advisor to clients and partner with Sales, Professional Services, Customer Support, Marketing, Finance and Product Management to drive overall customer satisfaction. Educate Customers on upcoming product releases, industry updates, and new threats. Apply here: https://www.ownbackup.com/job?gh_jid=4640155002 Role: Customer Success Manager Location: CanadaOrganization: CelonisIn this role, You will have to work directly with a portfolio of customers to define success and help them drive significant value out of Celonis. Build and maintain strong relationships with all key customer stakeholders. You will be responsible for driving user adoption, customer satisfaction and retention. You will be the point of contact for the key customer issues. Apply here: https://boards.greenhouse.io/celonis/jobs/4088971003 Role: Customer Success ManagerLocation: Bangalore, IndiaOrganization: FireEye, Inc.As a CSM, You will be responsible for the development and execution of a post-sale, pre-renewal, cross-functional function that focuses on delivering customer desired outcomes. Drive customer engagement, adoption, utilization and ensure that the customers get the most value out of the FireEye products and solutions. Monitor product adoption status, customer satisfaction and overall relationship. Apply here: https://jobs.smartrecruiters.com/FireEyeInc1/743999713994037
Published June 22, 2020
Role: Customer Success ManagerLocation: Bay Area, CA or Remote, US.Organization: GremlinGremlin is seeking a CSM who can support their Enterprise customers. Monitor customer health and track product adoption through features used. In this role, you will have to foster a positive customer experience and ensure each customer is maximizing the value they get from Gremlin through successful onboarding and adoption. Lead customers through the entire post-sales journey by leveraging your understanding of the customer’s business goals and how Gremlin can help achieve them. Provide support to the sales team in maximizing the revenue via renewals and new revenue generated from upsells. Apply here: https://boards.greenhouse.io/gremlin/jobs/4256612002 Role: Customer Success AssociateLocation: Newyork, USOrganization: Fuel CycleAs a Customer Success Associate, You will be reporting to the CSM and responsible for supporting in growth of client base. Proactively support customer lifecycle by understanding the customer journey, strategy and establish success plans that help in achieving client goals. This role includes all Customer Success activities and not limited to support, services, adoption, advocacy, retention, and outcomes ie. upsells, renewals, and more. Apply here: https://careers-fuelcycle.icims.com/jobs/1272/customer-success-associate/job Role: Customer Success Manager Location: Newyork, USOrganization: HivebriteCSM at Hivebrite will be responsible for two primary activities: customer retention and expansion. This role reports to the Chief Customer Officer. In this role, you will work with Hivebrite customers to ensure that they are successful and delighted by the Hivebrite platform. You will serve as a key point of contact throughout the life of the partnership. You will have to work with various Hivebrite teams to drive adoption and help clients achieve their business objectives, advice on best practices. Also work closely with customers to ensure onboarding, adoption, retention and overall success. Apply here: https://jobs.lever.co/hivebrite/484948f4-3ce3-4ab7-9a3e-1ee06f230d93 Role: Customer Success ManagerLocation: Tel Aviv, IsraelOrganization: PanoraysThe mission of a CSM is to establish a trusting relationship with their enterprise-level customers. You will be responsible for customer health, growth and satisfaction. Manage the entire customer lifecycle, from leading PoCs as the product specialist to providing value to the clients through ensuring a successful onboarding of new customers. Leverage your product knowledge to ensure customers receive the utmost value of Panorays’ product. Apply here: https://www.panorays.com/careers/customer-success-manager/ Role: Customer Success Manager Location: London, UKOrganization: Cloudflare, Inc.In this role, You will be responsible for ensuring the success of Cloudflare’s Enterprise customers and managing their post-sale experience. You will act as the primary point of contact for Cloudflare customers and will be the face of the business. Understand customer’s needs, and communicate back to internal teams. Build strong relationships with internal stakeholders and act as an internal escalation point for customer requests including technical questions, contract questions, and other account-related questions. Apply here: https://boards.greenhouse.io/cloudflare/jobs/2189515?gh_jid=2189515 Role: Customer Success RepresentativeLocation: Mohali, Punjab, IndiaOrganization: Quark Software Inc.Quark is looking for someone who can work closely with customers and track all customer requests, trending product issues, take the lead on responding to all issues and make them successful in achieving their business goals. Build and maintain relationships with Development, Product and Marketing to improve the product experience. Ensure customer success and offer an awesome product experience to the customers. Apply here: https://quark.bamboohr.com/jobs/view.php?id=11
Published June 19, 2020
Role: Customer Success ManagerLocation: Continental U.S. or San Ramon, CA, US.Organization: Five9This position reports to the Sr. Director of Enterprise Account Management. The Customer Success Manager is responsible for developing long-term relationships with the portfolio of assigned customers and connecting with key business executives and stakeholders. Develop and apply an understanding of Five9’s products, services, sales methodology, and support processes while developing expansion opportunities with existing customers. As A CSM, You will have to act as a liaison between customers and cross-functional internal teams to ensure the timely and successful delivery of Five9’s solutions according to customer needs. Apply here: https://www.five9.com/about/careers/jobs?gnk=job&gni=8a7887a87137a73a0171508f850161aa&lang=en Role: Client Service Account ManagerLocation: Boston, MA, USOrganization: Gryphon NetworksIn this role, You will be responsible for managing and executing duties for Gryphon Networks client accounts. Ensure an exceptional level of customer success by setting up new clients with Gryphon services and products, implementing account retention and growth strategy. Identify new upsell opportunities. You will be reporting to the Gryphon Director, Client Services. Apply here: https://gryphonnetworks.com/about/careers/client-service-account-manager/ Role: Customer Success Manager Location: Boulder, Denver, CO, USOrganization: SplunkAs a CSM, You will be the key partner helping the customers achieve their strategic objectives and maximum value from their investment in Splunk. Additionally, the CSM serves as the liaison between the customer and the Splunk ecosystem, streamlining partnership with Product Management, Engineering, Professional Services, Education, and others. Act as a trusted/strategic advisor with customers and drive the continued value of the products and services. Apply here: https://www.splunk.com/en_us/careers/jobs/customer-success-manager-15435.html Role: Customer Success ManagerLocation: London, UKOrganization: VaronisThe role of the Customer Success Manager is to work with Varonis most strategic clients to drive retention, renewals, customer satisfaction, and growth. You will be responsible for the management of a portfolio of client accounts to foster long-term business relationships. The Customer Success Manager will work with business leaders to understand their needs and map Varonis best practices to customer business requirements. Develop as well as coordinate with cross-functional teams and ensure a successful transition from deployment through ongoing operations. Apply here: https://info.varonis.com/careers?p=job%2Foe6Ybfwd Role: Customer Success Manager Location: Toronto, Ontario, CanadaOrganization: Leap Tools Inc.As a CSM at Leaptool, You will be managing the entire customer lifecycle, from onboarding to renewals and upsells. Work closely with the customers and identify opportunities to further promote product offering and ensure the full potential of service is realized. Apply here: https://leap-tools.breezy.hr/p/18d706d8a113-customer-success-manager Role: Customer Success ManagerLocation: Bangalore, IndiaOrganization: HackerEarthHackerEarth is seeking a CSM who can work closely with the Sales and Product team to help their domestic customers get the most from the products. This role will be dedicated to supporting the clients to drive product usage and adoption and deliver an end-to-end customer experience that meets business objectives. Educate them about the products and assist HackerEarth’s product team to develop tailored solutions to meet their needs. Apply here: https://www.hackerearth.com/companies/hackerearth/jobs/#op-319005-customer-success-manager-india-market
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