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Published June 17, 2020
Role: Customer Success Manager – Strategic AccountsLocation: San Francisco, USOrganization: RollbarRollbar is looking for a CSM who can focus on their enterprise customer accounts. You will have to maintain ongoing customer relationships, network, implementing success programs, contributing to the sales, onboarding and training process for new clients, and minimizing churn. You should also be able to provide insights on client-to-business interactions, improve customer experience through product support, and handle customer complaints and requests. Provide insights to customers to ensure that they get the most out of the platform with the aim of growing rollbar’s customer base. Apply here: https://jobs.lever.co/rollbar/3648d5a6-de12-43d3-ae5b-14780e45d783 Role: Customer Success Manager – Growth SegmentLocation: Reno, Nevada, USOrganization: BomboraAs a CSM you will have the responsibility of clients through the whole customer life cycle and manage projects from end-to-end. This role will report to the Senior Director of Customer Operations & Success and will work with the broader Bombora organization including their customer operations, sales, partnership and product teams. Act as a trusted advisor to customers in their expanded use of the Bombora data products. Manage retention with the sales team as well as Identify and manage to upsell/cross-sell opportunities. Apply here: https://bombora.com/about/bombora-careers/?gh_jid=4744197002 Role: Enterprise Customer Success ManagerLocation: San Francisco, USOrganization: AsanaAs an Enterprise CSM at Asana, you have to help, support and grow their strategic customer accounts. You’ll guide the customer to deploy Asana successfully, adopt it widely across their organization and ensure they continuously gain business value from asana’s products and services. Position yourself as a preferred long-term strategic partner and serve as the trusted point of contact across their lifecycle: onboarding, adoption, advocacy and renewal. Serve as the voice of your customers cross-functionally, providing feedback to the Product team. Analyze customer usage in internal data systems to identify, communicate, and act upon both risks and opportunities; proactively drive data-driven, account-focused campaigns to increase customer engagement and product adoption. Apply here: https://boards.greenhouse.io/asana/jobs/2214283 Role: Customer Success ManagerLocation: Minsk, BelarusOrganization: PandaDocPandaDoc is seeking a CSM who would identify new expansion opportunities within an assigned portfolio of existing customers, negotiate renewals, close deals and expand customers’ usage of PandaDoc.You will be responsible for growing and retaining an assigned portfolio of customers. Work closely with your clients to help drive retention and uncover growth. Apply here: https://www.pandadoc.com/careers/customer-success-manager/ Role: Customer Success ManagerLocation: Munich, GermanyOrganization: ZscalerCSM at Zscaler will be responsible for managing all aspects of the post-sales relationship, ensuring that every stakeholder at the customer understands the value that Zscaler provides them. Have regular & broad contact with the customers in addition to running scheduled service reviews and coordinating Zscaler resources to ensure customers get the maximum from Zscaler’s service. You will also be responsible for managing a portfolio of customer accounts. Apply here: https://jobs.jobvite.com/zscaler/job/oibScfwh Role: Sr. Customer Success ManagerLocation: Remote, Seoul, South Korea Organization: SlackIn this role, you will have to work closely with Slack’s Account Executives as well as CSMs and provide strategic territory coverage, coordinate with the AEs to identify areas where existing customers could improve their use of Slack or uncover new uses for Slack. Partner with Slack’s Account Executives to help them drive growth and work with other cross-functional team members to translate business needs and product requirements into new solutions for customers. Maintain high levels of customer engagement and satisfaction with a focus on customer loyalty. Apply here: https://slack.com/intl/en-in/careers/1914579/sr-customer-success-manager
Published June 16, 2020
Role: Manager, Customer SuccessLocation: Newyork, USOrganization: Spot.ioSpot is looking for someone who can lead their team of CSMs in North America. You will lead a team of Customer Success Engineers (CSEs) and Client Partners (Account Managers) to bring Spot’s best ideas, innovations, and capabilities to customers. You will have to apply your knowledge in customer success best practices, user adoption, business metrics, and customer satisfaction while overseeing customer renewals and expansion. You will partner directly with Sales, Technical Support, and Solutions Engineering teams to create a repeatable and scalable operating process that drives post-sale success. Ensure customer feedback is communicated internally to enable ongoing improvement of Spot products and services. Apply here: https://www.comeet.com/jobs/spotio/32.004/manager-customer-success/1A.61C Role: Customer Success ManagerLocation: Remote, USOrganization: CoreViewThis role will be a key part of their Global Customer Experience team and help create the ultimate customer experience that provides real value. You will be working alongside some of the best sales, marketing, product and customer experience team members in the industry. You will care for a territory of customers within North America that includes implementing and managing customers along with a prescribed roadmap that ensures the customer achieves high-value outcomes that generate real ROIs and support their needs over time. Represent the voice of the customer to provide input to the product, services, marketing and sales content and processes. Collaborate closely with team members to deliver on renewals and expansion opportunities. Apply here: https://www.coreview.com/jobs/customer-success-manager-us/ Role: Customer Success ManagerLocation: Boston, USOrganization: WhiteSourceThe Customer Success Manager is responsible for building and maintaining strong relationships within assigned accounts ensuring high levels of customer satisfaction and recognition of ROI, leading to strong renewals and solution growth opportunities. Be the customer’s technical point of contact throughout the entire customer life cycle (implementation, adoption, proficiency, expansion, renewal). Apply here: https://www.whitesourcesoftware.com/careers/professional-services/E2.717/customer-success-manager/ Role: Customer Success ManagerLocation: Barcelona, SpainOrganization: WhisbiAs a Customer Success Manager, you will be the face of Whisbi in North America, helping customers to reach their KPIs as they expand their online sales capabilities using Whisbi’s conversational sales solutions. You should have both tactical and strategic interactions on the account and will have to interact with stakeholders at many levels to ensure retention of your accounts. You will monitor success metrics across your portfolio and plan recommendations to help both Whisbi and the customer to scale the frequency and intensity of their usage. Apply here: https://careers.whisbi.com/jobs/895228-customer-success-manager Role: Customer Success ManagerLocation: Dubuque, Iowa area(preferred but not required)- As per JDOrganization: Eagle Point SoftwareEaglepoint is looking for someone who can manage and guide multiple customers through software implementation and rollout. As a CSM you will have to coordinate and prioritize project tasks, demo the software, provide customer support, manage timelines and maintain project plans while communicating status to the key stakeholders both internally and externally. Serve as the lead contact for customer interactions and implementation activities. The main aim of this role is to ensure customer satisfaction, lead and support all aspects of customer implementations for their Pinnacle Series software while focusing on driving adoption and usage of the platform. Apply here: https://eaglepoint.com/careers/ Role: Customer Success ManagerLocation: Remote, JapanOrganization: Okta, Inc.The Customer Success Manager will be responsible for Okta’s innovations, best practices and capabilities with their valued customers’ business objectives and priorities thereby driving higher business value and executive alignment between Okta and their customers. You will be responsible for driving customer adoption and success by providing oversight, adoption recommendations, opportunities for greater service and risk management. Ensure higher customer satisfaction, retention and expansion of Okta business. Apply here: https://www.okta.com/company/careers/customer-first/customer-success-manager-japan–2188005/
Published June 15, 2020
Role: Customer Success ManagerLocation: San Francisco, USOrganization: GetAcceptCustomer Success Manager is responsible for developing and maintaining existing customer relationships. You will work closely with their Sales, Product and Support teams to maximize customer satisfaction and overall happiness with the product. This role reports to the International Sales Manager. Apply here: https://jobs.getaccept.com/jobs/772379-customer-success-manager Role: Customer Success ManagerLocation: Remote, USOrganization: NarvarAs a Customer Success Manager, you will have to understand the customer’s goals and use cases. You will also be an advocate at Narvar on behalf of your customers, building cross-functional relationships to help improve the overall customer experience. The Customer Success Manager will build and nurture collaborative relationships with leading retail industry brands to drive strong user adoption, customer satisfaction and exceptional retention rates for Narvar’s solutions. You will also be responsible for driving the renewal process and identifying opportunities for growth within your client. Apply here: https://boards.greenhouse.io/narvar/jobs/2204561 Role: Customer Success Enablement ManagerLocation: Scottsdale, AZ, USOrganization: SendosoSendoso is looking for a Customer Success (CX) Enablement Manager who can work with Enablement Team to support and help in growing the partner network. The CX enablement manager is responsible for leading the CX enablement function, Account Management, and marketing to ensure strategic alignment across all three functions. This role will report to the Head of Growth and Co-founder.Apply here: https://jobs.lever.co/sendoso/f25166c0-f019-47ad-a528-704780400695 Role: Engagement ManagerLocation: Paris, FranceOrganization:FuzeThe Engagement Manager will play a key role within the Professional Services team by helping to ensure predictable and successful service activations for new customers of Fuze. Working as an extension of the Area Sales Team, the Engagement Manager will partner with Regional Sales Managers to provide insight and support on new Enterprise opportunities with regards to Professional Services capabilities, methodologies and processes. The primary goal of this role is to ensure deal quality from a Solution and Services perspective during the sales cycle, to positively impact revenue activation and customer satisfaction during the delivery cycle. Build and maintain relationships with internal departments to ensure product/services/customer success. Apply here: https://www.fuze.com/careers#!/job/2216040 Role: Customer Success ManagerLocation: Toronto, CanadaOrganization: BlueCatThe Customer Success Manager (CSM) is a critical client-facing resource for enterprise-level customers. Ensure your support, account management and customer advocacy. Ultimately, the mission is to ensure the customer has the most valuable experience they can with BlueCat and that BlueCat maximizes the revenue obtained. Capture the Customer’s renewal and expand its footprint with the solutions. Drive product usage and adoption. The role will manage a portfolio of diverse, high profile key accounts and collaborate with a variety of teams at BlueCat to ensure customer engagement and organizational success. Apply here: https://jobs.lever.co/bluecatnetworks/ec95bf79-96a4-476a-855a-a74029b2bd82 Role: Customer Success ManagerLocation: Shanghai, ChinaOrganization: Cisco MerakiCustomer Success Manager (CSM) has to take the ownership of Cisco Meraki’s white glove customer success program and will have to drive high customer value by bringing the best ideas, innovations, and capabilities. The CSM will be responsible for collaborating with the cross-functional groups across the organization to further develop customer relationships and ensure Meraki customers are realizing the most possible value from their investment. Develop and maintain longterm relationships with stakeholders by networking with customers and the different groups within the organization. Apply here: https://meraki.cisco.com/jobs#2178905
Published June 12, 2020
Role: Customer Success ManagerLocation: Beaverton, Oregon, USOrganization: RFPIO Inc.The Customer Success Manager (CSM) should actively be involved with customers to build relationships, promote software adoption, address Customer issues, identify new business opportunities, negotiate terms for Professional Services, and for the ongoing promotion of the value of RFPIO solutions. Oversee the relationship with RFPIO’s customers for the duration of their contract(s). Apply here: https://www.rfpio.com/job/customer-success-manager/ Role: Senior Customer Success ManagerLocation: Washington, DC, USOrganization: Contrast SecurityIn this critical role, you will be responsible for quickly delivering results via effective customer on-boarding, accelerating product adoption and license usage, minimizing customer churn, influencing expansion by driving maximum value and maintaining high customer satisfaction. Apply here: https://jobs.lever.co/contrastsecurity/1e04d7a6-3636-4df7-a757-14008cfa26f3 Role: Customer Success ManagerLocation: Washington, DC, USOrganization: MindPoint GroupIn this role, you will establish, document, and manage the scope, schedule, resource allocation, cost, and expense tracking for projects and sustaining activities to ensure successful project execution and deliverable deadlines are met on time. Proactively communicate with clients to ensure they are an integral part of the project for clarification of requirements and regular assessment of progress. Apply here: https://www.smartrecruiters.com/MindPointGroupLLC/743999713514106-customer-success-manager Role: Customer Success ManagerLocation: Sydney, New South Wales, AustraliaOrganization: Validity Inc.The Customer Success Manager will manage large, complex client accounts, and work directly with them in developing and implementing a cohesive approach to optimizing success through the Validity tools and services. Apply here: https://www.validity.com/careers/ Role: Customer Success ManagerLocation: Cork, IrelandOrganization: ClickDimensionsThe Customer Success Manager will be responsible for the adoption and ongoing use of ClickDimensions products throughout the customer lifecycle and into renewal. The CSM will seek to understand and align client goals with the ClickDimensions solution. Additionally, this role is responsible for the proactive monitoring of assigned accts, the success of the relationship, and charged with reducing churn for the business. Apply here: https://clickdimensions.bamboohr.com/jobs/view.php?id=277 Role: Sr. Customer Success ManagerLocation: Tokyo, JapanOrganization: App AnnieAs a Senior Customer Success Manager at App Annie, you will be responsible for a defined set of customers and will be accountable for driving adoption, engagement, renewal, and growth of the App Annie platform and data set. Ensure customers are leveraging the App Annie platform to deliver business value. You will also be responsible for key customer success metrics, including customer churn and renewals. Apply here: https://boards.greenhouse.io/appannie/jobs/2213193 Role: Customer Success Growth ManagerLocation: Clearwater, Florida, USOrganization: KnowBe4The Customer Success Growth Manager is responsible for the overall efficiency and effectiveness of the CSMs of the area. Do statistical analysis and locate areas of inefficiency and get them rapidly handled and to optimum performance levels. Keep all CSMs up to date on new changes in policy, procedure or the platform. Apply here: https://www.knowbe4.com/jobs?gh_jid=4447270002 Role: Customer Success ManagerLocation: Denver, CO, USOrganization: SugarCRMAs a CSM you will be responsible for revenue growth, customer care and loyalty. Work with SugarCRM partners and customers as the main point of contact taking full account management ownership, contract renewals and drive up-sell/cross-sell opportunities. Connect and build relationships with existing clients and act as a trusted advisor with an eye for fostering high Client Satisfaction Scores. Apply here: https://jobs.lever.co/sugarcrm/232e102f-5f6e-4af5-9b35-c27072e37f6d Role: Customer Success ManagerLocation: New York, USOrganization: Caissa, LLCThis is a highly client-facing position with the opportunity to contribute significantly and grow within the role. Develop and implement guidelines to enhance existing relationships, increase overall adoption at early stages of implementation, and maintain client satisfaction. Work closely with the clients to make sure their needs are being met, while also developing platform documentation and proactively sharing best practices with the growing client base. Apply here: https://caissa.applytojob.com/apply/m3gofb2ZgR/Customer-Success-Manager Role: Customer Success ManagerLocation: San Francisco, CA, USOrganization: Caissa, LLCThis is a highly client-facing position with the opportunity to contribute significantly and grow within the role. Develop and implement guidelines to enhance existing relationships, increase overall adoption at early stages of implementation, and maintain client satisfaction. Work closely with the clients to make sure their needs are being met, while also developing platform documentation and proactively sharing best practices with the growing client base. Apply here: https://caissa.applytojob.com/apply/lyf7FXPN4v/Customer-Success-Manager Role: Customer Success ManagerLocation: Pune, IndiaOrganization: DemandFarmCSM Monitors customer usage data, go-live dates, health indicators and translates into strategies for success and account growth. Plan and manage the delivery of proactive health checks and advocacy opportunities as part of the CustomerSuccess engagement plan. You will be the key post-sale contact for strategic customers and provide customer feedback to the appropriate teams to improve the end-to-end customer journey and address product gap. Apply here: https://www.demandfarm.com/careers-at-demandfarm/#applynow Role: Customer Success ManagerLocation: Melbourne, AustraliaOrganization: LivePersonAs a CSM, you will own a portfolio of Enterprise customers and have responsibility for driving successful programs that enable usage growth and overall product adoption. As the trusted advisor on all program-related activity, you’ll have to ensure interactions are managed to customer satisfaction, relationship health and program success. Apply here: https://www.liveperson.com/company/careers?gh_jid=2186437 Role: Customer Success ManagerLocation: London, EnglandOrganization: Mailgun Technologies, IncMailgun is looking for a CSM who can manage customer lifecycle journey, account growth and sales. Work closely with the existing team in an effort to execute business processes and help clients in meeting their needs. Evangelize Mailgun’s diverse product suite, resulting in the adoption of new services together with the expansion and renewal of existing contracts. Cross-sell / up-sell the product portfolio. Apply here: https://apply.workable.com/mailgun/j/FB20E0E051/
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