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Published June 12, 2020
Role: Customer Success ManagerLocation: Beaverton, Oregon, USOrganization: RFPIO Inc.The Customer Success Manager (CSM) should actively be involved with customers to build relationships, promote software adoption, address Customer issues, identify new business opportunities, negotiate terms for Professional Services, and for the ongoing promotion of the value of RFPIO solutions. Oversee the relationship with RFPIO’s customers for the duration of their contract(s). Apply here: https://www.rfpio.com/job/customer-success-manager/ Role: Senior Customer Success ManagerLocation: Washington, DC, USOrganization: Contrast SecurityIn this critical role, you will be responsible for quickly delivering results via effective customer on-boarding, accelerating product adoption and license usage, minimizing customer churn, influencing expansion by driving maximum value and maintaining high customer satisfaction. Apply here: https://jobs.lever.co/contrastsecurity/1e04d7a6-3636-4df7-a757-14008cfa26f3 Role: Customer Success ManagerLocation: Washington, DC, USOrganization: MindPoint GroupIn this role, you will establish, document, and manage the scope, schedule, resource allocation, cost, and expense tracking for projects and sustaining activities to ensure successful project execution and deliverable deadlines are met on time. Proactively communicate with clients to ensure they are an integral part of the project for clarification of requirements and regular assessment of progress. Apply here: https://www.smartrecruiters.com/MindPointGroupLLC/743999713514106-customer-success-manager Role: Customer Success ManagerLocation: Sydney, New South Wales, AustraliaOrganization: Validity Inc.The Customer Success Manager will manage large, complex client accounts, and work directly with them in developing and implementing a cohesive approach to optimizing success through the Validity tools and services. Apply here: https://www.validity.com/careers/ Role: Customer Success ManagerLocation: Cork, IrelandOrganization: ClickDimensionsThe Customer Success Manager will be responsible for the adoption and ongoing use of ClickDimensions products throughout the customer lifecycle and into renewal. The CSM will seek to understand and align client goals with the ClickDimensions solution. Additionally, this role is responsible for the proactive monitoring of assigned accts, the success of the relationship, and charged with reducing churn for the business. Apply here: https://clickdimensions.bamboohr.com/jobs/view.php?id=277 Role: Sr. Customer Success ManagerLocation: Tokyo, JapanOrganization: App AnnieAs a Senior Customer Success Manager at App Annie, you will be responsible for a defined set of customers and will be accountable for driving adoption, engagement, renewal, and growth of the App Annie platform and data set. Ensure customers are leveraging the App Annie platform to deliver business value. You will also be responsible for key customer success metrics, including customer churn and renewals. Apply here: https://boards.greenhouse.io/appannie/jobs/2213193 Role: Customer Success Growth ManagerLocation: Clearwater, Florida, USOrganization: KnowBe4The Customer Success Growth Manager is responsible for the overall efficiency and effectiveness of the CSMs of the area. Do statistical analysis and locate areas of inefficiency and get them rapidly handled and to optimum performance levels. Keep all CSMs up to date on new changes in policy, procedure or the platform. Apply here: https://www.knowbe4.com/jobs?gh_jid=4447270002 Role: Customer Success ManagerLocation: Denver, CO, USOrganization: SugarCRMAs a CSM you will be responsible for revenue growth, customer care and loyalty. Work with SugarCRM partners and customers as the main point of contact taking full account management ownership, contract renewals and drive up-sell/cross-sell opportunities. Connect and build relationships with existing clients and act as a trusted advisor with an eye for fostering high Client Satisfaction Scores. Apply here: https://jobs.lever.co/sugarcrm/232e102f-5f6e-4af5-9b35-c27072e37f6d Role: Customer Success ManagerLocation: New York, USOrganization: Caissa, LLCThis is a highly client-facing position with the opportunity to contribute significantly and grow within the role. Develop and implement guidelines to enhance existing relationships, increase overall adoption at early stages of implementation, and maintain client satisfaction. Work closely with the clients to make sure their needs are being met, while also developing platform documentation and proactively sharing best practices with the growing client base. Apply here: https://caissa.applytojob.com/apply/m3gofb2ZgR/Customer-Success-Manager Role: Customer Success ManagerLocation: San Francisco, CA, USOrganization: Caissa, LLCThis is a highly client-facing position with the opportunity to contribute significantly and grow within the role. Develop and implement guidelines to enhance existing relationships, increase overall adoption at early stages of implementation, and maintain client satisfaction. Work closely with the clients to make sure their needs are being met, while also developing platform documentation and proactively sharing best practices with the growing client base. Apply here: https://caissa.applytojob.com/apply/lyf7FXPN4v/Customer-Success-Manager Role: Customer Success ManagerLocation: Pune, IndiaOrganization: DemandFarmCSM Monitors customer usage data, go-live dates, health indicators and translates into strategies for success and account growth. Plan and manage the delivery of proactive health checks and advocacy opportunities as part of the CustomerSuccess engagement plan. You will be the key post-sale contact for strategic customers and provide customer feedback to the appropriate teams to improve the end-to-end customer journey and address product gap. Apply here: https://www.demandfarm.com/careers-at-demandfarm/#applynow Role: Customer Success ManagerLocation: Melbourne, AustraliaOrganization: LivePersonAs a CSM, you will own a portfolio of Enterprise customers and have responsibility for driving successful programs that enable usage growth and overall product adoption. As the trusted advisor on all program-related activity, you’ll have to ensure interactions are managed to customer satisfaction, relationship health and program success. Apply here: https://www.liveperson.com/company/careers?gh_jid=2186437 Role: Customer Success ManagerLocation: London, EnglandOrganization: Mailgun Technologies, IncMailgun is looking for a CSM who can manage customer lifecycle journey, account growth and sales. Work closely with the existing team in an effort to execute business processes and help clients in meeting their needs. Evangelize Mailgun’s diverse product suite, resulting in the adoption of new services together with the expansion and renewal of existing contracts. Cross-sell / up-sell the product portfolio. Apply here: https://apply.workable.com/mailgun/j/FB20E0E051/
Published June 11, 2020
Role: Customer Success Manager- WestLocation: Los Angeles, CA, USOrganization: DelphixDelphic is looking for someone who can converse effectively with technical customers, internal teams, business process owners and executives. Establish and maintain relationships with key decision-makers within assigned accounts. Drive business discussions with the Economic Buyer to reinforce value realized from the Delphix solution and identify expansion opportunities. Ensure Growing adoption, retention, and value. Apply here: https://www.delphix.com/jobs/customer-success-manager-west Role: Customer Success Manager- EastLocation: New Jersey / New York, USOrganization: DelphixDelphic is looking for someone who can converse effectively with technical customers, internal teams, business process owners and executives. Establish and maintain relationships with key decision-makers within assigned accounts. Drive business discussions with the Economic Buyer to reinforce value realized from the Delphix solution and identify expansion opportunities. Ensure Growing adoption, retention, and value. Apply here: https://www.delphix.com/jobs/customer-success-manager-east Role: Customer Success ManagerLocation: Austin, Texas, USOrganization: MiroAs a Customer Success Manager, You will be responsible for onboarding Enterprise clients and setting them up for success to deepening relationships with the existing customers and increasing the value they get from Miro services. Understand the customer’s needs and proactively help identify ways in which they can interact with Miro to increase their productivity and results. Develop best practices for new customer onboarding and customer growth/renewal to ensure ongoing customer success. Apply here: https://miro.com/careers/vacancy/4741659002/ Role: Customer Success Manager – Vuture Location: New York, USOrganization: Campaign MonitorCampaign Monitor is seeking an outgoing, experienced and dedicated Customer Success Manager professional with a passion for developing powerful business relationships and an instinct for adding value. You will be responsible for client nurturing, relationship building, revenue generation and excellent knowledge of practical digital marketing with a specialization in email marketing. Upsell and cross-sell to existing clients. Apply here: https://www.campaignmonitor.com/company/careers/new-york/customer-success-team/customer-success-manager-vuture/2166073/ Role: Partner Success Manager EMEA- SouthLocation: Paris, FranceOrganization: ElasticIn this role, You will have to provide all your support to build an elite ecosystem of partners who are highly strategic to the company’s long-term goals. The Partner Manager will recruit, enable, and support a network of partners in order to drive partner sourced, influenced, and fulfilled revenue. Work closely with their direct sales teams on development, tracking, and reporting goals, objectives, forecasts, key metrics and definitions of success for each partner account. Apply here: https://jobs.elastic.co/jobs/partners/paris/partner-success-manager-emea-south/2190451 Role: Sr. Client Success ManagerLocation: Tokyo, JapanOrganization: PegasystemsAs a Senior Client Success Manager, you will be responsible for maintaining and expanding relationships and provide technical expertise, where applicable, within a set of defined accounts that are of critical importance to Pega based on reference engagement, and ongoing revenue stream. All the accounts will also require a high level of vertical expertise as well as ongoing program adoption management and leadership. Apply here: https://www.pega.com/about/careers/10619/sr-client-success-manager Role: Sr. Customer Success ManagerLocation: Hamburg, GermanyOrganization: AirfocusAirfocus is looking for someone who can manage onboarding, drive adoption and engagement. Own and drive the whole customer lifecycle. Build and manage relationships with key customer stakeholders. Understand the client’s business needs and make sure they get the best out of Airfocus. Apply here: https://airfocus-jobs.personio.de/job/154965
Published June 10, 2020
Role: Customer Success Representative Location: Portsmouth, New Hampshire, USOrganization: Bottomline TechnologiesAs a Customer Success Strategist, you will have to understand Bottomline’s customer segments and requirements. Act as a strategic leader and provide world-class customer onboarding, support, adoption, advocacy, and retention capabilities. You will also have to work with other Bottomline functional leaders to ensure a seamless customer experience across all customer journey phases. Assist with defining competency models and talent development programs.Apply here: https://boards.greenhouse.io/bottomlinetechnologies/jobs/4689860002 Role: Customer Success ManagerLocation: Seattle, WA, USOrganization: AmperityAs a Customer Success Manager at Amperity, you will be a trusted strategic advisor to your customers. Create and maintain account plans that ensure internal alignment and drive towards renewal and product adoption of Amperity with customers. You will partner with them to identify their business goals, implement Amperity’s technology, build a roadmap to unlock business value by unlocking the power of their customer data, and help them embrace a new and better notion of customer identity across the organization. Work closely with the internal teams to ensure Amperity’s services and products are aligned with clients’ needs and goals. Apply here: https://amperity.com/company/careers?gh_jid=2112618 Role: Customer Success ManagerLocation: New York City, USOrganization: AmperityAs a Customer Success Manager at Amperity, you will be a trusted strategic advisor to your customers. Create and maintain account plans that ensure internal alignment and drive towards renewal and product adoption of Amperity with customers. You will partner with them to identify their business goals, implement Amperity’s technology, build a roadmap to unlock business value by unlocking the power of their customer data, and help them embrace a new and better notion of customer identity across the organization. Work closely with the internal teams to ensure Amperity’s services and products are aligned with clients’ needs and goals. Apply here: https://amperity.com/company/careers?gh_jid=1866233 Role: Customer Success ManagerLocation: San Francisco, CA, USOrganization: UJETThis role will be responsible for building and growing strategic partnerships with their enterprise customers, focusing on retention, upselling and product adoption during the customer journey to result in renewal growth. Manage the needs of the customer portfolio, while developing a strong partnership between the corresponding Marketing, Product, and Executive teams. Execute retention plans during the customer lifecycle as well as leveraging metric analysis. Apply here: https://ujet.breezy.hr/p/9634ac5e0e4f-customer-success-manager Role: Customer Success ManagerLocation: London, UKOrganization: Diligent CorporationIn this role, you will be responsible for customer onboarding, training and ongoing customer relationships to ensure long-term satisfaction, expansion sales, add-on sales and referral sales.Remain in constant contact with the customer to evaluate satisfaction and proactively identify upcoming needs, including the expansion of the use of Diligent’s products and services. Maximize revenue growth via upselling/cross-sell of the product and various modules into different areas of the client’s business. Apply here: https://diligent.com/company/career-listings?p=job%2FotGrcfww Role: Customer Success ManagerLocation: Tokyo, JapanOrganization: Calypso TechnologyAs a CSM at Calypso, you will be the main contact for clients. The Customer Success Manager role will combine classical relationship management and Sales support for existing clients. Build strong relationships with the Client’s stakeholders at all levels within the client organization. Understand the client ‘topology’, their goals as well as strategies, and determine ways in which Calypso can help. Apply here: https://chm.tbe.taleo.net/chm03/ats/careers/v2/viewRequisition?org=CALYPSO&cws=39&rid=2733 Role: Senior Customer Success SpecialistLocation: FR-75-Puteaux, FranceOrganization: AxwayThe Customer Success Manager is responsible for customer success within Axway’s Managed Cloud and On-Premise business in Europe. Own and foster the business relationships between key stakeholders and Axway for the entire lifecycle of the customer account. You will be responsible for ongoing technology deployment, adoption, and engagement throughout the entire customer journey as well as enabling customers to achieve their desired business outcomes leading to increased revenues and expansion opportunities. Apply here: https://careers-axway.icims.com/jobs/6207/senior-customer-success-specialist/job
Published June 8, 2020
Role: Customer Success Manager – CorporateLocation: Commack, NY, USOrganization: IntelliShift
As a Customer Success Manager, you will be a critical part of their customer-facing team. Starting with customer onboarding, you will be responsible for aligning with customers on their business objectives and success criteria. You will work cross-functionally with the sales, onboarding, support and services teams to ensure a good and consistent customer experience. CSMs will work to ensure that customers are maximizing their value from the technology and will serve as their internal advocates by sharing feedback and partnering with our product teams to deliver technology that aligns with the direction of the industry. At the end of the day, your mission is to ensure that customers have realized value with IntelliShift and are transforming how their companies manage and operationalize their fleet management. Apply here: https://boards.greenhouse.io/intellishift/jobs/2096831 Role: Engagement ManagerLocation: Hong KongOrganization: MuleSoftThe Engagement Manager serves as a trusted advisor to Salesforce customers, providing guidance to Sales & Professional Services teams, ensuring synergies across each customer’s projects, and ensuring the highest levels of customer satisfaction. Partnering with an Accounts team (Services Salesperson), the Engagement Manager manages both pre and post-sales activities, acting as the Delivery expert across the portfolio of products. The Engagement Manager will then maintain the executive relationships and act as an escalation point within these implementations in a billable capacity, ensuring tight stakeholder alignment, offering proactive and prescriptive advice resulting in outstanding Customer Success. Apply here: https://salesforce.wd1.myworkdayjobs.com/en-US/External_Career_Site/job/Hong-Kong-Hong-Kong/Engagement-Manager_JR66065 Role: Customer Success Team Leader, APAC Location: Kuala Lumpur, MalaysiaOrganization: SplunkThis position reports to the Customer Success Strategic Programs Leader. In this role, you will drive and lead the Customer Advocacy Program with all aspects of customer adoption and success. Interface daily with vendor’s management team and individual contributors to coach on processes, identify adoption issues and drive improvement. Build and manage a team of CSMs who will provide pre-sales adoption services to customers. Apply here: https://www.splunk.com/en_us/careers/jobs/program-operations-manager-apac-15311.html Role: Customer Success RepresentativeLocation: New York City, NY, USOrganization: Information BuildersThe Customer Success Representative is responsible for end-end customer success management for a defined set of small- to mid-sized renewal accounts. The position reports to the Head of Customer Success Renewals & Retention, Customer Success Services, Worldwide Customer Services. Ensure the customer is successful with the product suite and is well-positioned to keep pace with product upgrades. Drive customer account representatives to attend events and participate in customer success programs designed to drive upgrades and expansion.Apply here: https://www.candidatemanager.net/cm/p/pJobDetails.aspx?mid=YFDB&sid=BUFU&jid=GTWDCXFY&a=59Ri1g5wJbI%253d&ibr=1 Role: Customer Success ManagerLocation: Dallas, Texas, USOrganization: AppspaceThe CSM owns the life cycle of their accounts, managing the customer from onboarding transition through renewals. Develop trusted relationships with customers to promote retention. They are expected to communicate regularly with customers to provide account assistance and facilitate the adoption of new features to drive positive outcomes. The Velocity CSM works with cross-functional teams to ensure a customer’s needs are addressed. Apply here: https://appspaceinc.applytojob.com/apply/jobs/details/7y4wUMoP7P? Role: Customer Success ManagerLocation: Remote, UKOrganization: AutodeskIn this role, you will be acting as the single point of contact for Autodesk and key customer stakeholders within EBA accounts, the CSM drives post-sale account management and customer relationship development while providing strategic advisory services and coordinating support to maximize a customer’s return on investment in Autodesk solutions. Apply here: https://autodesk.taleo.net/careersection/adsk_gen/jobdetail.ftl?job=20WD39707&tz=GMT%2B05%3A30&tzname=Asia%2FCalcutta
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