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Reach out to groups of customers when you need to.
Drive adoption, upsell and cross-sell using extensive product data.
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Transcribe your calls and catch key phrases used by customers to trigger actions.
Improve decision making and actions for enhanced outcomes.
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Published June 5, 2020
Role: Customer Success ManagerLocation: Remote, USOrganization: IvantiCustomer Success Manager is responsible for nurturing the relationship, so the customer sees IVANTI as a strategic partnership for their business. Build a relationship with assigned clients, increase product adoption, drive internal customer retention efforts, and understand customer’s desired outcomes for IVANTI solutions. You will be the primary post-sale point of contact for clients/customers. You should have knowledge of client industry or business processes as well as deep knowledge of the product being sold and technical expertise to drive and increase the adoption and utilization of company products. Apply here: https://www.ivanti.com/company/careers/job?gnk=job&gni=8a78839f708df1fd0170ca572e54558e Role: Customer Success ManagerLocation: San Francisco, USOrganization: NotionAs a CSM maintain and expand the Notion’s existing customer base by owning specific customer accounts. You will be responsible for driving adoption, retention, and expansion. Have a complete idea about the product and help the customers in achieving their business outcomes. Apply here: https://jobs.lever.co/makenotion/e1c572ed-3fa7-4b25-8a58-b1fed433275e Role: Customer Success Manager Location: Roseville, USOrganization: CeligoCSM has to understand customer needs, objectives and ensure the customer is utilizing and benefiting from the full extent of Celigo solutions, across all products to which they subscribe. Work with customers to design an Integration Success Map, which includes establishing critical goals, or other key performance indicators and aiding the customer in achieving their goals. Apply here: https://www.celigo.com/company/careers/#2204337 Role: Customer Success Specialist Location: Remote, London, EnglandOrganization: SendibleAs Customer Success Specialist, you will be responsible for the adoption, retention and growth of their SMB customers. Build relationships with the customers through onboarding, training, and coaching that will provide the best possible experience for them, and thrive hard to achieve customer retention goals. Act as an escalation liaison between the customer, Support Team and Product Teams to help resolve technical issues blocking product adoption. Apply here: https://sendible.bamboohr.com/jobs/view.php?id=27 Role: Customer Success ManagerLocation: Seoul, SouthKoreaOrganization: BranchIn this role, you will have to regularly engage with the customers to drive success through initial on-boarding, product adoption, retention, and identifying value-add features. Provide business, technical, and product knowledge in support of post-sales activities in order to ensure customer happiness. Demonstrate how marketing teams and mobile app developers can utilize Branch in a variety of ways through training, demos, and strategy sessions. Apply here: https://branch.io/careers/apply/?gh_jid=2208010 Role: Customer Success ManagerLocation: Sao Paulo, BrazilOrganization: OutSystemsIn this role, you will provide customers with business, technical, and product knowledge and work closely with Account Executives and Customer Success Engineers to identify and nurture customer renewal and growth opportunities to closure. Develop a plan to increase the insight at your Key Customers that provides increased OutSystems visibility. Apply here: https://www.outsystems.com/careers/job-detail/?gnk=job&gni=8a78859f7239c84201727c2d87c117ac
Published June 4, 2020
Role: Customer Engagement ManagerLocation: San Francisco, Seattle, Dallas, Raleigh, Denver, Minneapolis, Chicago.Organization: DatabricksThe mission of the Customer Engagement Manager is to drive long-term value and success for Databricks customers by maintaining exceptional and scalable engagements throughout a customer’s lifecycle. You will be responsible for managing communication with the customers, including the intake of requests from other teams as well as drafts, execution, and results. Focus on cross-functional teamwork in order to execute and partner closely with Marketing and Product Teams on programs, campaigns and content.Apply here: https://databricks.com/company/careers/open-positions/job?gh_jid=4748233002 Role: Customer Success ManagerLocation: Remote, USOrganization: Blue PrismAs a CSM at Blue Prism, You will be responsible for elevating the customer experience and outcomes within Blue Prism’s customers. You will work closely with other Blue Prism teams and their Partners to drive success. The primary goal is to ensure customers derive maximum business benefit from their Digital Workforce powered by Blue Prism’s Robotic Operating Model (ROM) in as short a time frame as possible by mobilizing the services and resources required to support the removal of all potential roadblocks along the customer journey. Apply here: https://apply.workable.com/blue-prism/j/A7DAA711E5/ Role: Customer Success ManagerLocation: Birmingham, Alabama, USOrganization: Help LightningThe Customer Success Manager at Help Lightning is responsible for developing customer relationships that promote retention and growth, and ensure the customer is extremely successful in utilizing Help Lightning. Work closely with the customers to successfully roll out and expand the use of Help Lightning. Your job is to work closely with customers throughout their life-cycle from on-boarding to maintenance, management of all tactical aspects of the account, driving continuous improvement and removing obstacles. Apply here: https://helplightning.com/careers/customer-success-manager Role: Customer Success ManagerLocation: Paris, FranceOrganization: GorgiasAs a Customer Success Manager, you will have to help companies launch quickly and effectively on Gorgias by providing high-quality support, guidance, and on-boarding. Manage the full customer lifecycle, from onboarding to renewals. Apply here: https://jobs.lever.co/gorgias/99ee7f43-6fa2-4c58-9880-e107f5373988 Role: Customer Success Manager – Nordics M/FLocation: ROM-Bucharest, RomaniaOrganization: TalentsoftIn this role, proactively engage with the customers and work closely with them to identify super-users, get them super-trained and make sure they effectively use the product on a consistent basis. Monitor and identify trends in adoption and utilization and provide guidance to customers. Maximize client retention, satisfaction and ultimately success while also driving revenue growth and ensuring renewals. Apply here: https://www.talentsoft.careers/job-offers/Customer-Success-Manager-Nordics-641/ Role: Customer Success ManagerLocation: Tokyo, JapanOrganization: ImpervaThe Customer Success Manager will be responsible for ensuring high customer satisfaction and account success. You will have a broad group of internal business relationships and work with sales, services and engineering teams to support successful adoption and usage of the product. Represent the voice of the customer across Imperva, managing customer surveys, sharing insights and customer stories, and defining feature requests. Apply here: https://www.imperva.com/company/careers/?p=job%2FovkbcfwW#career-section
Published June 3, 2020
Role: Client Success SpecialistLocation: New York, USOrganization: ProductsupProductsup is looking for someone who can build longlasting relationships with their clients. In your role, you’ll have to oversee the day-to-day account management and training activities for your assigned clients by working closely with other functional departments within the company. Apply here: https://www.productsup.com/careers/#personio-iframe Role: Director of Customer Success – EnterpriseLocation: Remote, San Francisco, USOrganization: Apollo GraphQLAs a Director of Customer Success- Enterprise, You will have to create onboarding plans for their enterprise customers, ensuring they are set up for success at the onset of their relationship with Apollo. Work with the sales team to drive the expansion of Apollo’s offerings with existing customers. Apply here: https://www.apollographql.com/careers/positions#Director-of-Customer-Success-Enterprise:6d89af8e-94ee-461a-971b-89562f9a2b93 Role: Customer Success Manager, EnterpriseLocation: San Francisco, CA, USOrganization: DriftCSM ensures their customers launch Drift successfully, adopt it into their organization, and achieve the results. Provide strategic guidance to your portfolio of customer base, closely collaborating with the Account Management and Product teams to ensure your customer base is successful and growing. Position yourself and Drift as trusted advisors to the customers.Apply here: https://boards.greenhouse.io/drift/jobs/2204240?gh_jid=2204240#app Role: Customer Success ManagerLocation: Sydney, AustraliaOrganization: Lucid, LLCThe Customer Success Manager works with Lucid’s customers or partners by establishing strategic relationships with new and existing users, setting critical performance goals, and then acting as a consultative resource to help clients achieve their goals. You are also responsible for training and onboarding new users, ensuring client satisfaction through renewals, evaluating client growth strategies, generating usage reports, and maximizing upsell opportunities by engaging with Sales, Solutions, Product Development, Product Management, Support, and Training as necessary. Apply here: https://luc.id/careers/ Role: Customer Success ManagerLocation: ROM-Bucharest, RomaniaOrganization: PTCCustomer Success Manager at PTC is responsible for the growth and success of their enterprise customers by helping them get the most value out of their investments in PTC solutions. Own the customer relationship as well as manage a portfolio of services that their customers can consume flexibly to meet their ever-changing needs. Apply here: https://careers.ptc.com/TGnewUI/Search/home/HomeWithPreLoad?partnerid=2&siteid=5213&PageType=JobDetails&jobid=3040261#jobDetails=3040261_5213 Role: Customer Success Consultant- APACLocation: Bangalore, IndiaOrganization: G2G2 is seeking a dedicated Customer Success Consultant covering the entire Asia Pacific region who will work with customers post-sale by guiding them through the onboarding process and long-term adoption of their product(s). Act as a consultant for customers to drive adoption of the upgraded product(s), as well as build strong long-term relationships with all levels of stakeholders while discovering new contacts. This role will report to the Director of Implementation and Support in the US but will work strategically with their leader of the Asia Pacific region. Apply here: https://culture.g2.com/careers/open-positions?gh_jid=2113792
Published June 2, 2020
Role: Customer Success ManagerLocation: Atlanta, GA, USOrganization: ProKeepIn this role, you will be reporting to the Director of Customer Success, this Entry Level Customer Success Manager (CSM) will support the customer lifecycle as it relates to user adoption, on-going support, platform optimization and expansion. Apply here: https://www.prokeep.com/jobs/customer-success-manager Role: Customer Success Manager- East CoastLocation: Remote, USOrganization: WhiteHat SecurityThe Customer Success Manager (CSM) is responsible for driving customer growth, adoption and success with WhiteHat. You should be able to articulate the value of WhiteHat to inspire and support customer adoption and expansion. CSM position is the customer’s navigational guide throughout each phase of the customer’s journey from onboarding to renewal. You will work with customer contacts up to the CXO level, as well as, internal department contacts to provide a high-touch experience for strategic customers. Apply here: https://www.whitehatsec.com/company/careers/?p=job%2FoZTMcfwA#anchor Role: Federal Engagement ManagerLocation: San Francisco, CA, USOrganization: ExpanseFederal Engagement Managers are crucial to ensuring the success of their engagements with NSD clients, thus enabling Expanse to build a new cybersecurity product category. This role will identify processes, product features, and deployment strategies that pave the way for Expanse to scale quickly both within existing customers and to new customer bases. NSD Engagement Managers will work with senior team members and executives across Expanse to continually improve product performance and impact, affect customer retention, and facilitate rapid feedback loops between product, marketing, and users. Apply here: https://www.expanse.co/jobs/?gh_jid=4062874002 Role: Customer Success ManagerLocation: Munich, DE, GermanyOrganization: AlascoIn this role, you will act as a partner and consultant for their customers and represent their interests. You will communicate and coordinate the roadmap of customers to the product team and thus make a decisive contribution to the constant development of the product. Apply here: https://alasco.breezy.hr/p/5490df11f89f-customer-success-manager-m-w-d Role: Customer Success Manager – EMEALocation: London, UKOrganization: Exceed.aiIn this role, you will be acting as a liaison between product management and the customer with a focus on communicating the Exceed.ai roadmap and how the roadmap will influence customer activities. Also develop success plans for customers that outline their critical success factors, metrics for success, potential issues, and provide recommendations. Apply here: https://exceed.ai/careers/co/sales/5D.403/customer-success-manager-emea/all/ Role: Engagement Manager IILocation: Beijing, ChinaOrganization: Akamai TechnologiesAs an Engagement Manager, you will focus on maximizing customer satisfaction, retention and growth throughout the lifecycle of the customer experience. You will help to build and evolve customers’ media streaming, performance and security strategies. Apply here: https://akamaicareers.inflightcloud.com/jobdetails/aka_ext/021018
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