Identify, monitor, and execute timely account expansions with real-time reports and indicators.
Proactively identify at-risk customers and prevent churn using automation, early warning insights, and more!
Understand your customers interactions with your product and make informed product success decisions.
Define and track onboarding by phase, user progress, account, and portfolios.
Intelligence-driven, scalable insights for onboarding, adoption, retention, and revenue growth.
Get a complete view of your customer and all their moving parts.
Deliver consistent customer experiences and repeatable success.
Create the right scoring system for your organization.
Create alert rules that are flexible.
Create surveys to get timely feedback from your customers.
Manage, analyze, and optimize your customer interactions.
Create groups across accounts and users.
Reach out to groups of customers when you need to.
Drive adoption, upsell and cross-sell using extensive product data.
Automate your actions, alerts, surveys, and more.
Proactively uncover key insights and receive data-driven recommendations for your team.
Transcribe your calls and catch key phrases used by customers to trigger actions.
Improve decision making and actions for enhanced outcomes.
Unlock value from your data with our embedded Business Intelligence solution.
Track Account Plans with Objectives, Priorities, Risks et al.
We aren’t just any Customer Success platform. We have the insights, imagination, and technology that others don’t.
Our core values, team, and community
Come work with us!
Get in touch anytime.
Employee success drives customer success.
Don’t miss an episode of the Customer Success Intelligence Podcast
Our annual survey captures the current state of CS Intelligence and automation.
Resources for new and seasoned Customer Success teams.
Features and SDKs you can integrate into your apps.
Calculate the potential ROI you could achieve with SmartKarrot CS.
Get new jobs sent straight to your inbox.
The SmartKarrot team is committed to empowering the Customer Success community. Our team works hard to keep on top of the latest CS positions from around the globe, at all skill levels.
Published May 7, 2020
Role: Customer Success ManagerLocation: New York, USOrganization: Dynamic YieldThe Customer Success Manager assists with project delivery, clarification, and explanation of a client’s new product base while distilling the complexities of data into meaningful and useful information for clients’ success. Apply here: https://www.dynamicyield.com/careers/?jobid=2179104 Role: Customer Success ManagerLocation: Denver, Colorado, US Organization: Calabrio, Inc.This role is directly responsible for delivering outstanding client experience and support to 10-20 larger and strategically important Calabrio customers. Calabrio CSMs will expand and strengthen commercial relationships by driving contract renewal, upsell, and cross-sell opportunities with the PreSales and Sales staff. Additionally, CSMs will serve as customer advocates by coordinating technical issue resolution and driving functionality development with the Product team. Apply here: https://calabrio.wd5.myworkdayjobs.com/en-US/CalabrioHQ/job/US-Colorado-Denver/Customer-Success-Manager_R1136 Role: Customer Success ManagerLocation: San Francisco, CA, USOrganization: DealpathIn this role, you will interact with customers to learn how their business works, define success criteria and build out a customer journey to help them reach their business goals. Train, onboard, and support the customers in their usage of Dealpath in an effort to ensure adoption and assist with the creation of self-service documentation and video-based training materials. Apply here: https://www.dealpath.com/job-post/?gh_jid=2161236 Role: Sr. Client Success ManagerLocation: Remote, Sweden Organization: PegasystemsAs a Senior Client Success Manager, you will be responsible for maintaining and expanding relationships and provide technical expertise, where applicable, within a set of defined accounts that are of critical importance to Pega based on reference engagement, and ongoing revenue stream. These accounts will also require a high level of vertical expertise as well as ongoing program adoption management and leadership. Apply here: https://www.pega.com/about/careers/9343/sr-client-success-manager Role: Customer Success ManagerLocation: BerlinOrganization: CraftNoteIn this role, you will build sustainable customer relationships and maintain them constantly, helping customers onboard with the help of webinars and demos. You will deal with each customer individually and help them get the best out of Craftnote Apply here: https://www.craftnote.de/jobs/4-customer-success-manager-m-w-d
Published May 6, 2020
Role: Customer Success RepresentativeLocation: Boston, MAOrganization: ReggoraThis role requires stellar technical troubleshooting, training, and account and relationship management skills to drive value outcomes and solve problems for clients. This is a high-impact position with substantial growth and career development opportunities given the early stage and rapid growth trajectory of the company. Apply here: https://www.reggora.com/careers/?gh_jid=4001016003 Role: Customer Success ManagerLocation: Boston, MAOrganization: ReggoraThis role requires stellar technical troubleshooting, training, and account and relationship management skills to drive value outcomes and solve problems for clients. This is a high-impact position with substantial growth and career development opportunities given the early stage and rapid growth trajectory of the company. Apply here: https://www.reggora.com/careers/?gh_jid=4002379003 Role: Customer Success ManagerLocation: Denver, CO, USOrganization: Snow SoftwareIn this role, you will creatively analyze and drive adoption within the customer base, including engaging departmental leaders who are utilizing the solution well and those whose adoption is lacking. Identify key customer advocates that can act as a marketing channel through case studies, speaking opportunities, references, etc. Monitor and achieve company KPIs including but not limited to: license renewal protection (renewal%), license upsell and cross-sell, monthly active usage, positive customer feedback and NPS/Survey results. Apply here: https://jobs.smartrecruiters.com/SnowSoftware/743999711287955-customer-success-manager Role: Sr. Customer Success ManagerLocation: Texas, Austin, USOrganization: ForcePointForcepoint’s Senior Customer Success Managers are a critical part of the Customer Success team which is focused on delivering the promise of Forcepoint’s Cyber-Security cloud platform and its services. Starting in the pre-sales stage, they work with customers to identify their needs and set goals for success in adopting the Forcepoint solutions into the security operations and cyber-strategies of their organization. Apply here: https://forcepoint.wd1.myworkdayjobs.com/en-US/external-careers/job/USA—Texas—Austin/Sr-Customer-Success-Manager_JR462558 Role: Customer Success ManagerLocation: RemoteOrganization: Ignite TechnologiesIn this role, you will identify sales opportunities within an installed customer base for solution expansion, solution innovation upsell, support program upsell, and new solution cross-sell. Qualify sales opportunities using the SCOTSMAN framework to required probability for contract closing by the sales team. Apply here: https://www.crossover.com/customer-success-manager-ignite Role: Customer Success ManagerLocation: Barcelona, ES Organization: Typeform.comAs a Customer Success Manager, you’ll work closely with strategic customers to discover their business needs and challenges and then advise them on the best ways to use Typeform to solve them. Apply here: https://www.beeple.eu/jobs-belgium-senior-customer-success-manager Role: Customer Executive IntLocation: Tokyo, JapanOrganization: JDA SoftwareIn this role, you will build a business plan which demonstrates steps/activities, revenue components required to meet and exceed assigned revenue and customer satisfaction objectives within territory or portfolio of assigned accounts. Develop, foster and sustain strong relationships as a trusted advisor to assigned customers while maintaining high levels of customer satisfaction and loyalty while maximizing JDA revenue and JDA interests. Apply here: https://jda.wd5.myworkdayjobs.com/enUS/JDA_Careers/job/Tokyo/Customer-Executive-Int_181472 Role: Customer Service Team LeaderLocation: BangkokOrganization: LalamoveIn this role, you will manage and inspire front line customer service agents to deliver exceptional customer experience for the Lalamove brand and coordinate with the customer service manager and other departments in order to maximize employee engagement and job satisfaction. Provide effective coaching and performance management as required in order to empower employee success and customer satisfaction. Apply here: https://www.lalamove.com/career_post?post-id=49bf4241-dc8c-4513-a12d-aae50215389b
Published May 5, 2020
Role: Second Shift Customer Success Manager (SaaS)Location: Charlotte, NC, USAOrganization: OnceHubIn this role, Answering phone calls and emails, providing support on a wide range of topics and to act as a trusted adviser to new and prospective customers will be your primary responsibility. Review customer requirements to provide the most optimal solution for their organization and troubleshoot technical issues and communicate back to the customer.Apply here: https://hire.withgoogle.com/public/jobs/scheduleoncecom/view/P_AAAAABkAAAKLf3P_dq3TVORole: Customer Success ManagerLocation: Atlanta, USOrganization: SalesLoftIn this role, your main priority is to drive ROI as quickly as possible for your customer base. You will ensure an exceptional onboarding experience by establishing their top goals, understanding their problems, and creating a customized success plan to help them start crushing their KPIs. You will take a consultative approach by uncovering each of your customers’ use cases to better educate them on the benefits and features of the SalesLoft platform within the context of their specific workflow.Apply here: https://salesloft.com/careers/?gh_jid=2178974 Role: Customer Success Manager Location: Boston, MassachusettsOrganization: UplightAs a Customer Success Manager, you will be the focal point for Uplight engagement with customers, providing oversight for the implementation and utilization of market-leading customer engagement, the marketplace, energy savings, and other select products. You will take ownership of aligning uplight products with the customers’ business objectives, with a focus on driving successful adoption and greater business value for the customers. Apply here: https://jobs.jobvite.com/uplight/job/oUxwcfwT Role: Customer Success AssociateLocation: Boston, MassachusettsOrganization: UplightAs a Customer Success Associate, you will be a critical part of Uplight Customer Success organization, responsible for supporting day-to-day activities of the Uplight team of Customer Success Managers and Technical Project Managers. The Associate position represents a growth opportunity within Uplight’s organization, with exposure to both internal and external activities. Apply here: https://jobs.jobvite.com/uplight/job/oPrrcfwD Role: Customer Success ManagerLocation: London, England, UKOrganization: HuddleThe Customer Success Manager (CSM) will ensure that the customers adopt Huddle, understand Huddle’s optimum business benefits and as a result, help clients renew and grow their annual subscriptions. Apply here: https://apply.workable.com/huddle/j/2B44FA8CCD/ Role: Team Lead Customer SuccessLocation: BerlinOrganization: SpendeskIn this role, you will hire and train the CSM team. You will be responsible for the continuous development of the team (production of an individual development plan to improve strengths) & part of the training for the rest of the function. Share CS knowledge (articles, podcast, a summary of meet up, benchmarks) to the rest of the team to be a key contributor in building one of the best Customer Success team in Europe. Apply here: https://www.welcometothejungle.com/en/companies/spendesk/jobs/team-lead-customer-success-m-f-x-germany_berlin Role: Principal Customer Success ManagerLocation: Ghent, BelgiumOrganization: ShowpadThe role of Principal Customer Success Manager is comparable to a Global Key Account Manager position. As a Principal Customer Success Manager, you are a trusted partner and advisor to a set of diverse, high profile customers ensuring they achieve their desired business objectives while driving active Showpad growth within these customers. Apply here: https://www.showpad.com/careers/job/?id=2180815
Published May 4, 2020
Role: Head of Customer SuccessLocation: San Francisco, CA, USOrganization: Chorus.aiAs the Head of Customer Success, you will be responsible for activating and renewing the customer base, acting as the customer’s main advocate within the company, and for developing and growing a world-class team for both Customer Success team members and their Support Engineers. This role is based out of San Francisco and reports into the CRO. The success of the customers is a top priority for Chorus.ai and you will be responsible for scaling the team and the playbook to support the growing customers. Apply here: https://hire.withgoogle.com/public/jobs/chorusai/view/P_AAAAAADAAGSKibU-wBCekm Role: Principal Customer Success ManagerLocation: San Francisco, CA, USOrganization: SkeduloThe position is based out of San Francisco HQ or remotely in the US and reports into VP Customer Success, which is part of Skedulo Customer Experience group. Principal Customer Success Manager at Skedulo will be responsible for a set of strategic customers and will be accountable for driving onboarding, adoption, engagement, renewal, and growth of Skedulo platform. The role will engage deeply with all the biggest customers to understand their use cases, pain points and how they can drive business value while leveraging Skedulo. Apply here: https://apply.workable.com/skedulo/j/0400ACDFAB/ Role: Customer Success Manager Location: Broomfield, CO, USOrganization: CarboniteThis role is highly customer-facing position and requires a strong understanding of driving success for their customers and OpenText. As a Customer Success Manager, you will meet regularly with our customers and remotely manage customers in the US and Canada. Success in this role will require an ability to effectively serve the customers using targeted outreach guided by customer lifecycle and health. Apply here: https://carbonite.taleo.net/careersection/ex/jobdetail.ftl?job=20001094&tz Role: Customer Success ManagerLocation: Montreal / Quebec City Organization: CoveoAs a Customer Success Manager, you will work proactively with customers who have recently launched Coveo solutions, optimizing their experience with search and knowledge management best practices. You’ll be on a mission to drive customers engagement, adoption, and satisfaction ensuring they are getting value from their Coveo investment. You will take a consultative approach to ongoing learning to address skill deficits and to support the release of new product features and functionality. Apply here: https://www.coveo.com/en/company/careers/open-positions/customer-success/customer-success-manager/4425569002?gh_jid=4425569002 Role: Customer Success Manager- DELocation: Frankfurt, GermanyOrganization: OutSystemsIn this role, you will provide customers with business, technical, and product knowledge and work closely with Account Executives and Customer Success Engineers to identify and nurture customer renewal and growth opportunities to closure. Apply here: https://www.outsystems.com/careers/job-detail/?gnk=job&gni=8a78879e6f7dcd56016fb48b105957b4
Customer Success Featured
8 min read
Income from Outcomes - It enables your business customers to thrive whilst increasing your company’s…
11 Jan 2023
Net promoter score (NPS) is one of those must-have metrics for customer experience. It shows…
04 Jan 2023
In this write up, learn and understand top 7 dysfunctions of the Client Partner Role…
16 Dec 2022
Get Customer Success jobs sent straight to your inbox.
In Episode 26, our CEO chats with Irit Eizips about the evolution of AI-Powered Customer Success.
Listen wherever you get your podcasts.
Current insights, resources, inspiration, and ideas that will help take your Customer Success team to the next level.
We survey CS Teams from all over the world to get their feedback on current industry trends and what they see for the future of CS.
See how SmartKarrot can help you deliverwinning customer outcomes at scale.