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Published May 8, 2020
Role: Customer Success Manager, EnterpriseLocation: Los Angeles, CA/Atlanta, GAOrganization: ServiceTitanService Titan is seeking Someone who can join their team and become a part of exceptional project managers who partner closely with the largest and most successful trade service companies in the United States to ensure they are maximizing the incredible value of Service Titan software. You will have to drive the company’s continued success, and help shape the future of the company. Build and maintain senior-level relationships with your customer accounts while creating a premium and high-calibre experience. You will have to actively manage and develop a portfolio of trades companies as well as play a key role in ensuring company revenue. Apply here: https://boards.greenhouse.io/servicetitan/jobs/2180564 Role: Customer Success ManagerLocation: San Francisco Bay Area, US/Remote AllowedOrganization: CyaraThe Customer Success Manager focuses on all aspects of the customer’s journey post-sales, with a mission to delight the customers, help them achieve success and create customers for life. You should act as a relationship-builder and provide the best experience to the Customers. You are responsible for driving customer relationships, adoption, retention and success and help Customers to meet their desired business outcomes. Maintain high levels of engagement with the customers and deliver an elevated level of service to drive customer satisfaction and loyalty. Apply here: https://cyara.com/careers/#op-373414-customer-success-manager Role: Associate Customer Success ManagerLocation: NewYork, USOrganization: Diligent CorporationThe role of the Associate Customer Success Manager is to support the Customer Success team in providing implementation and account management services to their clients. This role is an exciting opportunity to grow within an Account Management/Customer Success function and increase the business. Apply here: https://diligent.com/company/career-listings?p=job/ot7lcfwR&nl=1 Role: Enterprise Customer Success Manager-French SpeakingLocation: London, UKOrganization: FuzeEnterprise Customer Success Managers (CSMs) are responsible for building and maintaining relationships with existing Fuze customers, with a Focus on Retention, Adoption around communications and SaaS products, as well as looking opportunities for expansion. Apply here: https://www.fuze.com/careers#!/job/2179952 Role: Customer Success ManagerLocation: Sydney, AustraliaOrganization: ProofpointIn this role, you are expected to drive high levels of customer success, maintaining a strong sense of ownership over assigned customer accounts. Be a relentless advocate for your customers and work with Marketing and Engineering teams to improve the product and ensure that Proofpoint deployments are successful. Apply here: https://proofpoint.wd5.myworkdayjobs.com/en-US/ProofpointCareers/job/Sydney-Australia/Senior-Customer-Success-Manager_R3748 Role: Client Success Manager, EnterpriseLocation: Tokyo, JapanOrganization: YextThis role plays an integral role in business by building strong working relationships with each and every client, driving annual renewals and upsells. You will work with cross-functional teams including Sales, Business Development and Product Management to accelerate usage and relay client needs. Apply here: https://boards.greenhouse.io/yext/jobs/2048506
Published May 7, 2020
Role: Customer Success ManagerLocation: New York, USOrganization: Dynamic YieldThe Customer Success Manager assists with project delivery, clarification, and explanation of a client’s new product base while distilling the complexities of data into meaningful and useful information for clients’ success. Apply here: https://www.dynamicyield.com/careers/?jobid=2179104 Role: Customer Success ManagerLocation: Denver, Colorado, US Organization: Calabrio, Inc.This role is directly responsible for delivering outstanding client experience and support to 10-20 larger and strategically important Calabrio customers. Calabrio CSMs will expand and strengthen commercial relationships by driving contract renewal, upsell, and cross-sell opportunities with the PreSales and Sales staff. Additionally, CSMs will serve as customer advocates by coordinating technical issue resolution and driving functionality development with the Product team. Apply here: https://calabrio.wd5.myworkdayjobs.com/en-US/CalabrioHQ/job/US-Colorado-Denver/Customer-Success-Manager_R1136 Role: Customer Success ManagerLocation: San Francisco, CA, USOrganization: DealpathIn this role, you will interact with customers to learn how their business works, define success criteria and build out a customer journey to help them reach their business goals. Train, onboard, and support the customers in their usage of Dealpath in an effort to ensure adoption and assist with the creation of self-service documentation and video-based training materials. Apply here: https://www.dealpath.com/job-post/?gh_jid=2161236 Role: Sr. Client Success ManagerLocation: Remote, Sweden Organization: PegasystemsAs a Senior Client Success Manager, you will be responsible for maintaining and expanding relationships and provide technical expertise, where applicable, within a set of defined accounts that are of critical importance to Pega based on reference engagement, and ongoing revenue stream. These accounts will also require a high level of vertical expertise as well as ongoing program adoption management and leadership. Apply here: https://www.pega.com/about/careers/9343/sr-client-success-manager Role: Customer Success ManagerLocation: BerlinOrganization: CraftNoteIn this role, you will build sustainable customer relationships and maintain them constantly, helping customers onboard with the help of webinars and demos. You will deal with each customer individually and help them get the best out of Craftnote Apply here: https://www.craftnote.de/jobs/4-customer-success-manager-m-w-d
Published May 6, 2020
Role: Customer Success RepresentativeLocation: Boston, MAOrganization: ReggoraThis role requires stellar technical troubleshooting, training, and account and relationship management skills to drive value outcomes and solve problems for clients. This is a high-impact position with substantial growth and career development opportunities given the early stage and rapid growth trajectory of the company. Apply here: https://www.reggora.com/careers/?gh_jid=4001016003 Role: Customer Success ManagerLocation: Boston, MAOrganization: ReggoraThis role requires stellar technical troubleshooting, training, and account and relationship management skills to drive value outcomes and solve problems for clients. This is a high-impact position with substantial growth and career development opportunities given the early stage and rapid growth trajectory of the company. Apply here: https://www.reggora.com/careers/?gh_jid=4002379003 Role: Customer Success ManagerLocation: Denver, CO, USOrganization: Snow SoftwareIn this role, you will creatively analyze and drive adoption within the customer base, including engaging departmental leaders who are utilizing the solution well and those whose adoption is lacking. Identify key customer advocates that can act as a marketing channel through case studies, speaking opportunities, references, etc. Monitor and achieve company KPIs including but not limited to: license renewal protection (renewal%), license upsell and cross-sell, monthly active usage, positive customer feedback and NPS/Survey results. Apply here: https://jobs.smartrecruiters.com/SnowSoftware/743999711287955-customer-success-manager Role: Sr. Customer Success ManagerLocation: Texas, Austin, USOrganization: ForcePointForcepoint’s Senior Customer Success Managers are a critical part of the Customer Success team which is focused on delivering the promise of Forcepoint’s Cyber-Security cloud platform and its services. Starting in the pre-sales stage, they work with customers to identify their needs and set goals for success in adopting the Forcepoint solutions into the security operations and cyber-strategies of their organization. Apply here: https://forcepoint.wd1.myworkdayjobs.com/en-US/external-careers/job/USA—Texas—Austin/Sr-Customer-Success-Manager_JR462558 Role: Customer Success ManagerLocation: RemoteOrganization: Ignite TechnologiesIn this role, you will identify sales opportunities within an installed customer base for solution expansion, solution innovation upsell, support program upsell, and new solution cross-sell. Qualify sales opportunities using the SCOTSMAN framework to required probability for contract closing by the sales team. Apply here: https://www.crossover.com/customer-success-manager-ignite Role: Customer Success ManagerLocation: Barcelona, ES Organization: Typeform.comAs a Customer Success Manager, you’ll work closely with strategic customers to discover their business needs and challenges and then advise them on the best ways to use Typeform to solve them. Apply here: https://www.beeple.eu/jobs-belgium-senior-customer-success-manager Role: Customer Executive IntLocation: Tokyo, JapanOrganization: JDA SoftwareIn this role, you will build a business plan which demonstrates steps/activities, revenue components required to meet and exceed assigned revenue and customer satisfaction objectives within territory or portfolio of assigned accounts. Develop, foster and sustain strong relationships as a trusted advisor to assigned customers while maintaining high levels of customer satisfaction and loyalty while maximizing JDA revenue and JDA interests. Apply here: https://jda.wd5.myworkdayjobs.com/enUS/JDA_Careers/job/Tokyo/Customer-Executive-Int_181472 Role: Customer Service Team LeaderLocation: BangkokOrganization: LalamoveIn this role, you will manage and inspire front line customer service agents to deliver exceptional customer experience for the Lalamove brand and coordinate with the customer service manager and other departments in order to maximize employee engagement and job satisfaction. Provide effective coaching and performance management as required in order to empower employee success and customer satisfaction. Apply here: https://www.lalamove.com/career_post?post-id=49bf4241-dc8c-4513-a12d-aae50215389b
Published May 5, 2020
Role: Second Shift Customer Success Manager (SaaS)Location: Charlotte, NC, USAOrganization: OnceHubIn this role, Answering phone calls and emails, providing support on a wide range of topics and to act as a trusted adviser to new and prospective customers will be your primary responsibility. Review customer requirements to provide the most optimal solution for their organization and troubleshoot technical issues and communicate back to the customer.Apply here: https://hire.withgoogle.com/public/jobs/scheduleoncecom/view/P_AAAAABkAAAKLf3P_dq3TVORole: Customer Success ManagerLocation: Atlanta, USOrganization: SalesLoftIn this role, your main priority is to drive ROI as quickly as possible for your customer base. You will ensure an exceptional onboarding experience by establishing their top goals, understanding their problems, and creating a customized success plan to help them start crushing their KPIs. You will take a consultative approach by uncovering each of your customers’ use cases to better educate them on the benefits and features of the SalesLoft platform within the context of their specific workflow.Apply here: https://salesloft.com/careers/?gh_jid=2178974 Role: Customer Success Manager Location: Boston, MassachusettsOrganization: UplightAs a Customer Success Manager, you will be the focal point for Uplight engagement with customers, providing oversight for the implementation and utilization of market-leading customer engagement, the marketplace, energy savings, and other select products. You will take ownership of aligning uplight products with the customers’ business objectives, with a focus on driving successful adoption and greater business value for the customers. Apply here: https://jobs.jobvite.com/uplight/job/oUxwcfwT Role: Customer Success AssociateLocation: Boston, MassachusettsOrganization: UplightAs a Customer Success Associate, you will be a critical part of Uplight Customer Success organization, responsible for supporting day-to-day activities of the Uplight team of Customer Success Managers and Technical Project Managers. The Associate position represents a growth opportunity within Uplight’s organization, with exposure to both internal and external activities. Apply here: https://jobs.jobvite.com/uplight/job/oPrrcfwD Role: Customer Success ManagerLocation: London, England, UKOrganization: HuddleThe Customer Success Manager (CSM) will ensure that the customers adopt Huddle, understand Huddle’s optimum business benefits and as a result, help clients renew and grow their annual subscriptions. Apply here: https://apply.workable.com/huddle/j/2B44FA8CCD/ Role: Team Lead Customer SuccessLocation: BerlinOrganization: SpendeskIn this role, you will hire and train the CSM team. You will be responsible for the continuous development of the team (production of an individual development plan to improve strengths) & part of the training for the rest of the function. Share CS knowledge (articles, podcast, a summary of meet up, benchmarks) to the rest of the team to be a key contributor in building one of the best Customer Success team in Europe. Apply here: https://www.welcometothejungle.com/en/companies/spendesk/jobs/team-lead-customer-success-m-f-x-germany_berlin Role: Principal Customer Success ManagerLocation: Ghent, BelgiumOrganization: ShowpadThe role of Principal Customer Success Manager is comparable to a Global Key Account Manager position. As a Principal Customer Success Manager, you are a trusted partner and advisor to a set of diverse, high profile customers ensuring they achieve their desired business objectives while driving active Showpad growth within these customers. Apply here: https://www.showpad.com/careers/job/?id=2180815
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