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Published July 17, 2020
Role: Customer Success ManagerLocation: Santa Clara, USOrganization: Lean DataAs a Customer Success Manager, you’ll have to ensure that the customers are continuously receiving and recognizing value from Leandata. Monitor customer usage data, health indicators, renewal dates and growth opportunities. Ensure that the customers achieve the outcomes by partnering with Leandata. Your work should lead to increased value, retention, and customer satisfaction for their clients. Apply here: https://jobs.lever.co/leandatainc/63a139c6-22c2-478a-a33b-db4ec29cda48 Role: Customer Success ManagerLocation: San Mateo, USOrganization: EngagioEngagio is looking for a CSM who can own the product adoption and customer value. You will play a critical role in helping customers to achieve their Marketing and Sales business goals by leveraging Engagio technology and services. Work closely with customers to expand product adoption and identify expansion opportunities. Maintain high levels of customer engagement and satisfaction with a focus on customer dedication and loyalty. Apply here: https://jobs.lever.co/engagio/898ee68e-c523-4ffe-925a-8b4921a1d173 Role: Client Success ManagerLocation: Remote, West Coast, USOrganization: SignifydBeing a CSM, you are responsible for the ongoing success of the CSM organization, while managing a portfolio of Signifyd’s enterprise customers. You will have to work cross-functionally with multiple internal teams to ensure alignment with customer objectives and success criteria. As a trusted business advisor for your assigned customers, you will play a crucial role in engaging with your customers to ensure optimal platform usage, track key success metrics/outcomes. Identify upsell and cross-sell opportunities. Apply here: https://boards.greenhouse.io/signifyd95/jobs/2236506 Role: Manager, Strategic Customer SuccessLocation: Dublin, IrelandOrganization: WrikeIn this role, You will be part of an EMEA CS Team and will be leading a team of CSMs.Partner with Strategic Account Management leadership to acuminate in on areas for improvement, collaboration and opportunities for account growth/expansion.Help team to identify areas of opportunity and at-risk accounts. Have regular meetings with the customers to improve relationships and resolve challenges/escalations. Apply here: https://boards.greenhouse.io/wrike/jobs/2218669#app Role: Customer Success ManagerLocation: Remote, UKOrganization: Auvik Networks Inc.As a CSM at Auvik, You’ll have to work together with the product team, sales, marketing and customer support to help the users of the network management software be as productive. Manage multiple customers accounts and support customers in the deployment of Auvik, and connect customers to the appropriate resources regarding their queries or issues. Develop programs to ensure customers are using existing features to their full capacity and are aware of new developments. Ensure long-lasting relationships with the customers and provide exceptional customer experience. Apply here: https://www.auvik.com/careers/opening/?gh_jid=4795567002 Role: Customer Success Manager- UK MarketLocation: Copenhagen, DenmarkOrganization: TrustpilotTrustpilot is looking for a CSM who can join their Account Management function in Copenhagen. You will play a crucial role in Trustpilot’s commitment to building trust and transparency between consumers and businesses around the world. You will be responsible for customer retention for UK based customers. Act as a trusted advisor, develop long-term relationships and success plans for customers, ensuring that the maximum value is derived from Trustpilot’s products. Apply here: https://business.trustpilot.com/jobs/2218715
Published July 16, 2020
Role: Client Success ManagerLocation: Overland Park, KS, USOrganization: Optiv IncThe main aim of the Client Success Manager is to own, develop and support key process indicators to understand and increase client satisfaction. You are responsible for onboarding all new clients to inform them of what outcomes. Perform recurring client business review sessions to articulate and represent Optiv MSS delivery to the client and how delivery can meet outcomes agreed. Provide clients with product knowledge & support to encourage renewals.Apply here: https://www.smartrecruiters.com/Optiv/743999715398183-client-success-manager?trid=998bc6c9-cfbe-4db9-af4b-d7bb8407f264 Role: Senior Customer Success ManagerLocation: New York, USOrganization: BrightflagThis role will be reporting to the Vice President of Customer Success. You are responsible for managing the relationships with Brightflag customers, understanding customer needs, and rapidly helping customers adopt and leverage their solutions for success. Work closely with other Brightflag teams like Sales, Marketing, Implementation, Support, and Product to ensure customers achieve their legal operations objectives and realize significant value from Brightflag platform. Drive customer renewals and expansion opportunities. Apply here: https://boards.greenhouse.io/brightflag/jobs/4780280002 Role: Client Success ManagerLocation: Remote, USOrganization: EDBThe CSM will work independently and cross-functionally to address customer satisfaction, growth or renewal opportunities and risks in their portfolio. The key goal of this role is to make every customer in their portfolio successful and committed to EDB through a trusted advisor relationship. Focus on customer retention, providing strategic business value and insights, driving adoption and trust, and identifying opportunities to further drive value across the customers’ business. Apply here: https://enterprisedb.hrmdirect.com/employment/job-opening.php?req=1312119&&cust_sort1=-1&&nohd#job Role: Customer Success ManagerLocation: London, UKOrganization: ON24Customer Success Managers is responsible for the relationship between ON24 and Elite clients. This role is responsible for the effective and successful coordination of setup, implementation, training and maintenance on various ON24 Products and Platforms, as well as partner products and platforms. Conduct frequent reviews with accounts to determine customer satisfaction and utilization levels. Apply here: http://jobs.jobvite.com/on24/job/oqfXcfwy Role: Senior Customer Success ManagerLocation: Bristol, UKOrganization: Immersive LabsImmersive is looking for someone who can ensure customers receive exceptional value from the Immersive Labs platform by understanding their needs and supporting their journey through workshops, and direct engagement. You will be responsible for ensuring high levels of satisfaction, driving adoption, expanding the use of Immersive Labs across customers’ organisations, and managing customer programs. Work closely with Sales, Marketing, Product, Content, and Technical teams to deliver solutions and to increase rapid business growth. Apply here: https://www.immersivelabs.com/company/careers/job-openings?gh_jid=4772512002 Role: Customer Success ManagerLocation: Bangalore, IndiaOrganization: TalviewThe Customer Success Manager will be responsible for managing Talview’s enterprise and strategic customers through their life-cycle as it relates to customer solution, implementation, adoption, renewals, and expansion. You are responsible for customer success and penetrating the customer organization across the various lines of business. Have regular business reviews with clients and ensure they grow into Talview evangelist. This role reports to the VP of CS. Apply here: https://careers.talview.com/
Published July 15, 2020
Role: Customer Success Manager, CollaborationLocation: Offsite, Michigan, USOrganization: CiscoAs a Customer Success Manager for Webex, you will be responsible for creating and fostering cross-functional relationships with internal and external stakeholders to help customers achieve their business outcomes. Own the complete customer lifecycle from onboarding, adoption, expansion to renewal. Collaborate internally with cross-functional groups to drive continuous improvement & provide an outstanding customer experience. Focus on revenue growth through upsell/cross-sell & deep Webex adoption. Apply here: https://jobs.cisco.com/jobs/ProjectDetail/Customer-Success-Manager-Collaboration/1290584 Role: Director of Customer SuccessLocation: Mountain View, CA, USOrganization: BigPandaIn this role, you will have to act as a strategic partner to BigPanda customers and focus on driving and scaling the company’s ability to continuously add value and delight the customers. This role will be responsible for helping customers effectively leverage the BigPanda platform, supporting their ongoing issues and building strong, trusted relationships with the customers in all levels. Maximize customer satisfaction, retention, and growth of existing accounts, while running a sustainable and effective CS business. This role reports to the VP of Customer Success at BigPanda. Apply here: https://www.bigpanda.io/company/careers/jobs/?gh_jid=4110469003 Role: Enterprise Customer Success ManagerLocation: San Francisco, USOrganization: ClariCSM at Clari is responsible for the post-sales relationship with the customers. You will have to manage the entire customer lifecycle from onboarding to renewals. Ensure customers realize value at speed and throughout the customer lifecycle by optimizing all aspects of the product. Build relationships with key contacts at all the levels and drive customer success and retention. Apply here: https://jobs.lever.co/clari/b64c52cf-527f-42ec-bf61-2120cc422219 Role: Sales Customer Success Manager Location: Puteaux, FranceOrganization: Intersec GroupDevelop trusted relationships with the key stakeholders in order to sustain business growth and profitability by maximizing the value. Identify local customer needs and help them in getting their issues resolved. Provide inputs to the customers and make sure that they get the most value out of Intersec platform. Drive Customer onboarding and increase retention. Apply here: https://apply.workable.com/intersec-group/j/DA0E07B047/ Role: Enterprise Customer Success ManagerLocation: Tel Aviv, IsraelOrganization: SisenseThe primary aim of this role is to manage relationships with users and decision-makers in the account. You will be responsible for customer and partner satisfaction and revenue growth. You will be the point of contact and advocate for day to day and escalated issues and requests. Apply here: https://www.sisense.com/careers/?gh_jid=2242503 Role: Customer Success ManagerLocation: Gent, BelgiumOrganization: IntigritiAs a Customer Success Manager, you will play a key role in helping them with the Customer Success processes & delivery. Work closely with their clients to provide them with advice, support, and nurturing to launch Intigriti with an eye towards customer success, expansions, and renewals. Help customers plan and understand the best ways to utilize the intigriti’s products based on the customer’s business needs or business plans. Apply here: https://careers.intigriti.com/o/customer-success-manager
Published July 14, 2020
Role: Customer Success ManagerLocation: Newyork, USOrganization: UpfluenceAs a Customer Success Manager, you will partner with the customers to translate their business objectives into ROI. You will be their main point of contact throughout the customer journey and will make sure their desired outcome materialises. Identify upsell opportunities to maximise customer growth. In short, your mission is to increase and maximise value for the customer as well as Upfluence. Apply here: https://www.upfluence.com/jobs/customer-success-manager Role: Senior Client Success ManagerLocation: Newyork, USOrganization: KnotchIn this role, You have to understand the client’s goals to make certain that their teams provide them with everything they need to be successful. You will be managing the key accounts and define a vision under the guidance of the direct manager, VP of Client Success. Build, own and develop relationships with clients, publishers, and agency partners while managing a variety of projects, product requests, data analysis and troubleshooting on our clients’ behalves. Work with the Accounts team in increasing client retention, and identifying growth opportunities. Apply here: https://knotch.com/company/careers/job/?gh_jid=2239951 Role: Customer Success ManagerLocation: Wilmington, NC, USOrganization: Security InnovationThe Customer Success Manager is responsible for ensuring the success of a portfolio of Security Innovation’s enterprise customers. You will have to act as a trusted advisor to the customers, orchestrating their success services and providing best practice in areas such as Adoption, Business Metrics, and Feature Usage. Increase customer satisfaction, retention, and expansion of SI’s footprint. Develop and maintain long-term relationships with stakeholders in your account portfolio where appropriate, by networking between customers, partners and internal account managers. Apply here: https://www.securityinnovation.com/about/careers/customer-success-manager/ Role: Customer Success ManagerLocation: Prague, Czech RepublicOrganization: KeboolaBeing a CSM at Keboola, You will have to build the relationships with customer stakeholders and executive sponsors to drive the value of Keboola. Manage the assigned portfolio of your accounts. You will be responsible for customer satisfaction, retention, expansion and renewals. Identify upsell/cross-sell opportunities. Apply here: https://www.keboola.com/jobs/enterprise-customer-success-manager Role: Customer Success ManagerLocation: Massy, Paris, FranceOrganization: IvaluaCSM at Ivalua plays a critical role in ensuring that their customers are successful and getting value out of the Ivalua platform. Develop trusted relationships with customers. Maintain and improve customer satisfaction by coordinating with the necessary resources of the company: production, financial services, helpdesk, sales. Apply here: https://boards.greenhouse.io/ivalua/jobs/2249798 Role: Engagement ManagerLocation: Tokyo, JapanOrganization: TractableThis role will be reporting to the Head of Engagement Management, APAC. Drive product adoption and ensure they are using the solution to achieve full business value. You will be responsible for customer success of P&C insurance customers in Japan. Ensure satisfaction across the customer hierarchy and drive overall customer success responsibility, onboarding besides acting as an escalation point for service issues.Apply here: https://tractable.ai/careers/?gh_jid=4789512002
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