Published July 3, 2020

Role: Customer Success Manager
Location: Columbus, OH, US
Organization: FloQast
As a Customer Success Manager, you will manage a diverse portfolio of customers, from SMB to enterprise, develop new business from existing clients and manage the client relationship. You will need to serve as an advocate and liaison between clients and internal cross-functional teams (including the Setup, Product Development and Sales departments) to improve the entire customer experience. Ensure customer satisfaction and longterm engagement with the clients. Own the overall post-launch relationship with your FloQast customers. Increase adoption and manage to upsell or new business opportunities.
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Role: Customer Success Consultant
Location: Washington, D.C., US.
Organization: Granicus
Granicus is seeking a CSC to support the deep and successful adoption of their suite of SaaS solutions and to drive visible value aligned with the clients’ business outcomes. You will have to manage a portfolio of clients through the customer journey from post-implementation, consistently creating deeper adoption of solutions and ensuring a seamless and successful Granicus experience. Collaborate with the sales organization to expand knowledge of customer strategic priorities and identify expansion opportunities. Develop a Granicus product portfolio, as well as SaaS customer success practices.  
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Role: Customer Success Manager
Location:  Newyork, US
Organization: MongoDB
As a CSM at MongoDB, you will be responsible for building relationships with their customers and becoming a trusted advisor as well as a go-to person for best practices and advice. You will be an integral part of their customer’s success with MongoDB and bring value to every interaction – from onboarding including product adoption and growth. This role will report to the Regional Manager, Customer Success. Help the customers realize and maximize the value of the MongoDB subscription and services.  
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Role: Customer Success Executive
Location: Sydney, Australia
Organization: Cint
In this role, you will have to work closely with the customers to understand their business goals and cooperate/coordinate with internal departments. Ensure successful onboarding and work with the sales team to ensure that customer-related info, as well as updates, are communicated and shared with the team. Build long-lasting relationships with clients during pre-sales, project delivery, and post-delivery. Identify upsell/cross-sell opportunities.  
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Role: Customer Success Executive
Location: Sydney, New South Wales, Australia
Organization: Futrli
Customer Success Executive will be responsible for supporting them through this adoption and engagement period. Manage the assigned portfolio of clients and deliver excellent customer service besides performing health checks. Nurture relationships within the client base and identify any upsell opportunities. Increase adoption, ensure retention and customer satisfaction. Make sure that clients get the maximum value out of Futrli suite of products.  
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Role: Customer Success Manager – Asia Pacific
Location: Tokyo, Japan
Organization: Suse
In this role, You will have to engage with global and enterprise customers to drive SUSE adoption and demonstrate ongoing value. You are responsible for the complete post-sales lifecycle. Manage Customer Success activities such as Onboarding, Adoption, Consumption and Retention resulting in securing and expanding the SUSE footprint in the customer’s environment. Collaborate very closely with SUSE’s Account Executive to ensure growth and increased footprint including the identification of cross-selling and upsell opportunities. You will be the main point of contact between SUSE and several named global enterprise accounts as well as ensure defined business outcomes.  
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Published July 2, 2020

Role: Customer Success Manager
Location: Sofia, Mexico, US
Organization: FocusVision
The CSM is responsible for ensuring the client’s success across FocusVision software products. CSM’s build relationships with their assigned accounts and perform quarterly business reviews to identify gaps in training, product or adoption. The CSM should provide customers continuity throughout the entire customer lifecycle, from onboarding, implementation, training, education, support, and software updates. The mission is to ensure customer success and thus renewals through building strong relationships and providing ongoing solutions besides driving product adoption and usage. Partner with the Sales team to meet or exceed client revenue goals.  
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Role: Customer Success Manager
Location: Remote- Denver, CO, US
Organization: Red Canary
As a CSM, You will have to act as a trusted partner for your customers on product functionality, build strong customer relationships and delivers customer-centric solutions. Anticipate as well as adopt new technologies and leverage new features to educate customers. Effectively prioritize and escalate customer issues to the appropriate internal teams and ensure that issues are resolved. Drive product adoption, customer success and renewals.  
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Role: Senior Customer Success Manager
Location:  Austin, Texas, US
Organization: SolarWinds
SolarWinds is seeking someone who can manage their customers and create a powerful customer experience ensuring strong retention rates, product adoption, and customer advocacy. You will be the primary point of contact to the customers. Identify the risks that customer is facing and help turn their customer experience around by utilizing customer success programs such as training, support, Premier Support, Success Center, etc. Ensure Product adoption, retention and customer success. You will also be responsible for managing larger customer accounts to position the value of SolarWinds. 
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Role: Enterprise Account Executive
Location: Frankfurt, Germany
Organization: Trustwave
This position reports to the Vice-President of Sales and is supported by the team of Sales Engineers, Product Managers and product specialists. You will be responsible for the growth and success of Trustwave and managing enterprise customer accounts. Work with Channel partners and Managers to promote Trustwave solution sales. Focus on building a relationship with prospective customers in order to generate revenue. Ensure that the customers get the most value out of Trustwave.  
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Role: Customer Success Manager
Location: London, UK
Organization: Tibco
As a CSM, You will have to advise and guide a variety of customers ensuring they maximize the value they derive from the TIBCO Connected Intelligent Cloud (CIC) solution and understand their emerging needs. Establish and oversee customer adoption, training, and development of best practices to drive incremental value and return on customer investment. Work closely with the TIBCO Account Executives, pre-sales team as well as the professional service organization to provide input into their strategic customer plans, helping them to identify areas where existing customers could improve their use of TIBCO. Ensure renewals, identify and prioritize growth opportunities, also drive revenue through expansion/upsell.  
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Role: Customer Success Manager
Location: Singapore
Organization: Datadog
In this role, You will have to proactively build relationships with customers to achieve adoption, loyalty and revenue growth. Partner with the Commercial Sales team to ensure a smooth transition and onboarding experience for new customers. Collaborate with the internal teams in order to identify growth opportunities and drive customer success.  
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Published July 1, 2020

Role: Platform Partnership Manager
Location: Newyork, US
Organization: Stripe
Stripe is looking for someone who can manage their existing partners and identify new opportunities to expand and grow the relationships. Lead all aspects of deal execution, from business case development to deal structuring and negotiating, with support from team leads. Collaborate internally with key stakeholders including marketing, sales, product, engineering and legal in order to ensure software adoption as well as customer success. Handle technical conversations with product teams and lead commercial partnership negotiations.  
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Role: Customer Success Architect II
Location: Remote- Sanfrancisco, US
Organization: DocuSign
This position reports to the Regional Delivery Manager. The Customer Success Architect will engage with key strategic customers that have implementations involving multiple sites, business units, regions or deployments of massive scale. This role will work together with the other members of the Professional Services team as well as Account Executives, Account Managers, Sales Engineers, Customer Success Managers and Engagement Managers to execute key account strategies. Customer Success Architect is ultimately deployed to ensure customers fully leverage and get value from all aspects of the DocuSign platform.  
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Role: Professional Services Engineer – Customer Success
Location:  Eden Prairie, Minnesota, US
Organization: Arctic Wolf
As a Professional Service Engineer within Customer Success you will work closely with the Security Services team to help drive implementations of the Arctic Wolf Managed Detection and Managed Risk Services. Act as a liaison between customers and internal teams such as Security Services, Product Management and Customer Success to solve technical problems and propose new feature development. Lead and execute the technical implementation of projects to ensure successful deployment and adoption of Arctic Wolf solutions by customers.  
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Role: Enterprise Customer Success Manager
Location: London, England, UK
Organization: Nitro, Inc.
The Enterprise Customer Success Manager is a highly customer-facing professional who will lead the post-sales life-cycle for Nitro’s portfolio of Enterprise customers. Act as the voice of customers and strike the appropriate balance between the customer’s needs and the company’s business objectives. Ensure successful onboarding and customer success. Partner with sales to identify renewal, expansion and up-sell opportunities in the post-sales cycle. Develop a targeted adoption plan, based on opportunities to increase user adoption and engagement.  
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Role: Customer Success Manager
Location: Paris, France
Organization: Medallia
As a Customer Success Manager, you will manage the client relationship throughout the customer life cycle. The main goals of the role are to measure and realize value, drive product adoption and expansion of Medallia’s product suite. You will be responsible for the holistic health of the customer by facilitating strategic direction besides partnering with their sales, professional services, product and marketing teams. 
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Role: Customer Success Manager
Location: Kuala Lumpur, Malaysia
Organization: HP
In this role, you will lead solution services transformation to elevate customer experiences and drive business outcomes. Improve customer advocacy, retention, loyalty and increase customer lifetime value. Own Delivery, Lead Up-sell and Cross-sell initiatives with CSM’s. In addition, you will work closely with Customer Support Services to initiate, support and execute initiatives to tighten delivery engagement in the Pre-sales process, simplify operations and maximise profitability. Support Sales, Pre-sales and CSM’s during key/strategic Renewal Phase. Work closely with the CSS department to optimise delivery & transition management. 
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Published June 30, 2020

Role: General Business Customer Success Manager
Location: San Francisco, CA, US
Organization: Insightly
In this role, You’ll have to help as well as solve the customer’s pain points and provide guidance to make them successful. Ensure Customer Success, onboarding, adoption and renewals. Act as their trusted advisor and always enable them to run their businesses better. Work collaboratively with the marketing, product, sales, and customer support teams to develop and execute Insightly initiatives that improve customer retention. Identify upsell and cross-sell opportunities.
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Role: Customer Success Manager
Location: San Francisco, CA, US
Organization: Mixpanel
Mixpanel’s Customer Success Manager owns product adoption and value delivery across Mixpanel’s most strategic accounts. Partner up with Relationship Managers and Solutions Architects to guide the customers to success and ensure they achieve a significant return on their Mixpanel investment. Keep customers informed of new product releases, relevant betas, and upcoming features. Help customers in increasing their rate of innovation. 
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Role: Account Executive, Enterprise Sales 
Location:  Remote, US
Organization: Postman
In this role, you will have to take ownership of the full sales cycle and provide detailed weekly reports on progress. Educate customers on the value of Postman Enterprise throughout the evaluation and adoption cycle. Identify customer needs and collaborate with Postman teammates to ensure customer success. Work with Solutions Engineering, Customer Success Managers and Leadership team to build strategic adoption plans for customers in large accounts.  
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Role: Team Leader -Customer Service
Location: Lisbon, Portugal
Organization: Dashlane
The Team Lead role is mainly responsible for leading, coaching and supervising a team of Customer Support Agents (L1) and Specialists (L2) on a day-to-day basis. By working closely with the Customer Support Managers and other Support Teams, you will have to drive a one-team approach to customer support, helping to leverage the team’s full capabilities. Ensure Customer Satisfaction and provide best in class service to the customers.  
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Role: Customer Success Manager – EMEA
Location: Remote, London
CSM at Invision has to be highly collaborative, fast-paced, and responsible for nurturing and growing relationships with InVision Enterprise’s mid-market subscriptions. Experiment with new strategies, while keeping the ultimate focus on the customers’ success. Manage the post-sale relationship of InVision’s mid-market accounts, which includes implementation, onboarding, training, driving platform adoption, quarterly business reviews, and renewals. Engage with end-users and executives alike to ensure that customers love, adopt, and grow with InVision. 
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Role: Customer Success Manager
Location: Bangalore, India
Organization: Recko Inc.
In this role, you will be the primary point of contact and a trusted advisor to key customer stakeholders. You will be responsible for onboarding to adoption to up-sell, renewal and growth resulting in optimum value realization. Build long-lasting relationships and ensure customer success. Collaborate with internal stakeholders across sales, engineering, product and analytics to ensure all customer queries are addressed. Identify business opportunities to grow the revenue of the organization within existing customers as well as support the customers proactively and make them successful in using the Recko platform.  
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