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Reach out to groups of customers when you need to.
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Published January 17, 2023
Role: Customer Success Manager Location: Toronto, ON, Canada (On-site) Organization: CrowdRiff As a Customer Success Manager, you will proactively engage customers across multiple time zones to ensure that customers are reaching the value. Assess customer health, increase retention, and drive product adoption. Collaborate with Account Executives to identify expansion opportunities and be the voice of the customer.Apply here: https://www.linkedin.com/jobs/view/3441402065/
Role: Customer Success SpecialistLocation: Remote, United States Organization: RENOGY As a Customer Success Specialist, you will deliver a world-class experience for customers as their primary point of contact from initial inquiry to solar activation. Provide remote support for online inquiries and run virtual consultations with prospective customers. Utilize design software to create custom solar system designs and proposals. Set and deliver on customer expectations throughout the customer journey and offer proactive follow-up and communication on project status and next steps. Provide timely resolution to customer requests and inquiries. Interface with installers to provide customer updates and resolutions for active projects. Take an active role in identifying areas for improvement in the customer journey in order to implement solutions.Apply here: https://www.linkedin.com/jobs/view/3441493425/
Role: Customer Success LeadLocation: San Mateo, CA, United States (Hybrid) Organization: North Starr As a Customer Success Lead, you will lead and coach a team of customer success managers. Assist the team in executing growth and optimization strategies for the customers. Actively promote the value of company products. Upsell services and continue to prove company value to customers. Ensure execution of the customer journey. Starting with onboarding and continued follow-up with business reviews. You will be responsible for upsells, cross-sells, and retention and continues to manage customer relationships. You will collaborate with the technical support, R&D, product and other internal teams. Work with the product development team to prioritize customer features and requests.Apply here: https://www.linkedin.com/jobs/view/3438712777/
Role: Customer Success Lead Location: Reading, England, United Kingdom (Hybrid) Organization: measurable.energy As a Customer Success Lead, you will work closely with the customer base to provide support and assistance during and after the installation. Work in tandem with the sales and marketing team to align product offerings and expectations. Build a customer success team with 2 immediate line management hires. Identify opportunities for expanding customer installations. Develop, produce and manage support materials. Support the partners and build a support structure to fit the global expansion.Apply here: https://www.linkedin.com/jobs/view/3440959507/
Role: Customer Success ManagerLocation: Sydney, New South Wales, Australia (Hybrid) Organization: ADVIZA As a Customer Success Manager, you will manage all post-sales activity for customers in the APAC region through strong relationship-building, product knowledge, planning, and execution. Be consultative and build in-depth relationships and a complete understanding of customer business goals and objectives. Ensure that a plan is in place with each customer for deployment, change management, and adoption programs. Introduce and implement new products and features as they become available, with the support of the local on-the-ground Solutions Engineer. Increase customer retention by conducting regular check-in calls for tactical items, and performing strategic business reviews for alignment of objectives and outcomes. Track accounts to identify churn risk and work actively to eliminate that risk. Apply here: https://www.linkedin.com/jobs/view/3436573593/
Published January 16, 2023
Role: Director – Customer Success Location: Morrisville, NC, United States Organization: Lenovo As a Director – Customer Success, you will manage and grow a global Customer Success organization. Be responsible for a team that Operates as Account Managers, handling customer requests – including proactive issue resolution, issue escalation, and usage trending and forecasting. Responsible for the onboarding process for new accounts to ensure successful implementations. Establish and maintain close relationships with clients at multiple organizational levels. Grow, and expand customer product adoption and revenue. Develop offering reports to communicate the status of operations to customers and internal teams. Provide internal operations support – including coordinating across internal business functions, reconciling invoicing, optimizing and documenting workflows, and contract management.Apply here: https://www.linkedin.com/jobs/view/3435928151/
Role: Customer Success ManagerLocation: New York City Metropolitan Area (Hybrid) Organization: TytoCare As a Customer Success Manager, you will be the primary point of contact for customers and lead the effective day-to-day management of accounts and relationships. Be a subject matter expert in product offerings and accurately represent these capabilities within and across customer stakeholder organizations, ranging from executives to end-users. Build meaningful and strong relationships with customers that result in long-term and enterprise-wide partnerships, including up-selling new add-ons. Secure renewals and seek out additional expansion opportunities within your book of business. Manage complex, cross-functional customer implementations for new product deployments. Manage, track and report, both internally and externally, on the status of customer accounts, including all projects, initiatives, renewals, and expansion opportunities.Apply here: https://www.linkedin.com/jobs/view/3440603140/
Role: Customer Success ManagerLocation: Sydney, New South Wales, Australia (Hybrid) Organization: Automic Group As a Customer Success Manager, you will directly manage a selected portfolio of clients. Onboard new clients by clearly defining requirements and service standards to ensure all relationships are established with an exemplary first impression. Support the ongoing development of the organization’s technology platform through involvement in system design, defining business requirements and quality review of products prior to release. Contribute to business process improvement through review and evaluation of existing operating procedures and other controls with the objective of identifying potential opportunities for further improvement and mitigating any potential risks.Apply here: https://www.linkedin.com/jobs/view/3440456004/
Role: Customer Success DirectorLocation: Paris, Île-de-France, France (Hybrid)Organization: IFSAs a Customer Success Director, you will manage and deliver a comprehensive P&L against the annual budget and monthly forecasts. Deliver the transition to a primarily recurring Service revenue model within the respective regions. Deliver the transition to a global business, by championing global consistency: standard tools, methodologies, processes, and service offerings. Own and proactively improve customer experience in partnership with matrix functions. Drive quality and integrity in the performance of the MU GCS team, maximizing recurring, predictable, and profitable business. Strengthen the position to scale through trusted relationships with local, regional, and global partners. Establish trusted and strategic relationships across the matrix organization to make sure we deliver incremental value for our customers.Apply here: https://www.linkedin.com/jobs/view/3437916161/
Role: Manager of Customer SuccessLocation: Greater Calgary Metropolitan Area, Canada (Hybrid) Organization: Frequency Foundry As a Manager of Customer Success, you will develop and implement a customer success strategy to ensure maximum adoption and ROI for higher education clients. Act as the primary point of contact for assigned higher education clients to build and maintain strong relationships to ensure their satisfaction and success. Collaborate with clients to understand their business needs and goals and develop a customized plan to help them achieve success. Collaborate with the sales, product, and development teams to identify and prioritize customer needs and feedback. Act as an advocate for the client within the company, communicating their needs and feedback to the product and development teams. Apply here: https://www.linkedin.com/jobs/view/3435555046/
Published January 13, 2023
Role: Customer Success Specialist Location: Warsaw, Mazowieckie, Poland (Hybrid) Organization: Zowie As a Customer Success Specialist, you will manage and support the success of a portfolio of customers across the entire post-sale customer journey from kick-off to advocacy and renewal. Proactively work with the sales team on upsells and expansion opportunities while mitigating potential churn risks. Think strategically to establish, maintain, and plan on how to maximize platform satisfaction. Share knowledge and socialize customer performance and its results with the rest. You’ll participate in webinars and the creation of case studies, present at company meetings, and write blogs and articles. Becoming a product expert – you know the organization, players, and their influence on success, and you can communicate ROI to various customer stakeholders.Apply here: https://www.linkedin.com/jobs/view/3437740566/
Role: Senior Director, Customer SuccessLocation: Remote, United States Organization: TrellixAs a Senior Director, Customer Success, you will impact the Customer Success organization by proactively promoting the adoption, optimization, advocacy, retention, and discovery of key customer opportunities within your team. Own key metrics for your team including renewal forecast, activity management, upsell, adoption, and churn. Optimizing the customer journey with the goal of driving increased value realization and decreased time-to-value from solutions. Recruit, coach, motivate and direct a high-performing team to optimum results for the client base. Build and support a high-energy, customer-focused culture by ensuring and managing escalations and negotiations in conjunction with your direct reports. Define and oversee the customer journey process and touchpoints of high-growth customers.Apply here: https://www.linkedin.com/jobs/view/3434217312/
Role: Customer Success ManagerLocation: Perth, Western Australia, AustraliaOrganization: Pure StorageAs a Customer Success Manager, you will establish, own and drive strategic, operational, risk, and growth management reviews as they relate to hardware/service delivery, deployments, migrations, capacity planning & expansions. Own the overall post-sales service delivery relationship with key customers with complete responsibility for total customer experience within your accounts. You will be required to own and drive service value delivery, issues management, escalations, and resolution. Manage, maintain and execute platform and customer SLAs, customer touchpoints and communications. Act as a customer advocate and conduit into various internal cross-functional teams, including Sales, Support, Engineering, Product Management and Executive leadership.Apply here: https://www.linkedin.com/jobs/view/3292436313/
Role: Head of Customer Success – EMEALocation: London, England, United Kingdom (Hybrid) Organization: Qualtrics As a Customer Success Manager, you will own a full renewable book of business across EMEA, including adoption, renewals, and expansion in SMB, Commercial, and Enterprise accounts across every industry. Lead and develop the regional Customer Success Leaders across EMEA as their teams focus on driving the success of customers across all categories. Manage a large P&L where you are responsible for hitting revenue (renewal and expansion) targets and expense targets on a quarterly and annual basis. Lead and develop high-performing, engaged teams. Partner cross-functionally to design and implement new business processes and drive efficiency gains. Develop measurable and repeatable best practices and strategies resulting in product adoption, value, and expansion.Apply here: https://www.linkedin.com/jobs/view/3359892674/
Role: Customer Success DirectorLocation: Brighton, England, United Kingdom (Hybrid) Organization: 15gifts As a Customer Success Director, you will proactively drive the performance and value of the guided selling engine across a strategic portfolio to ensure that retention, growth & health goals are achieved. Own the customer from post-sale through to renewal including successfully onboarding and passing proof of concepts, delivering performance lead success plans, owning the renewals processes to ensure retention and annual growth, and risk management within the customer base. Create and nurture relationships with champions, executive sponsors, and broader relationships within the customer base. Leading on and feeding into the Customer Success strategy and best practices. Mentor the Customer team to ensure that best practice and knowledge is shared amongst the entire team and the customer portfolio. Apply here: https://www.linkedin.com/jobs/view/3431143631/
Published January 12, 2023
Role: Customer Success SpecialistLocation: Remote, England, United KingdomOrganization: OpenSolarAs a Customer Success Specialist, you will provide direct training and support (web-based) for users of the platform. Conduct sales calls with new users to manage successful onboarding, implementation & support. Create and update the library of help center resources to support a rapidly growing user base. Report on key metrics to drive success in user support and in the development of strategies to scale. Work with the global support and training team to share best practices and create a virtual team community. Document user feedback for product solutions, working directly with the development team.Apply here: https://www.linkedin.com/jobs/view/3430569468/
Role: Customer Success DirectorLocation: New York, NY, United States (Hybrid) Organization: Brandwatch As a Customer Success Director, you will develop a trusted advisor relationship with customer executive sponsors, such that all activities are closely aligned with the customer’s business case and strategy, allowing the full potential of the solution to be realized. Establish and oversee the customer’s adoption, training and development of best practices to continually drive incremental value and return on the customer’s investment. Manage account renewals for your customer base, collaborating with group managers on quarterly business reviews, retention strategy and upsell initiatives. Identify opportunities for expanded use of the platform and integration into the accounts business process. Identify and escalate key customer product-related requirements and manage customer expectations on an ongoing basis.Apply here: https://www.linkedin.com/jobs/view/3435464065/
Role: Head of Customer SuccessLocation: Remote, United States Organization: Formant As a Head of Customer Success, you will create, optimize and execute a Customer Success strategy including team organization and expansion-based revenue growth. Take ownership of the functions like Account Management, Technical Project Management, Professional Services & Applications Engineering, Pre-sales Solutions Engineering, etc. Develop and execute metrics for customer health, engagement, and success of the department. Develop and implement processes to enable the team to maximize customer satisfaction, while improving effectiveness and efficiency. Prepare the platform to further scale the customer base and be the customer advocate to the internal teams.Apply here: https://www.linkedin.com/jobs/view/3430503863
Role: Customer Success ManagerLocation: Saskatoon, SK, Canada (On-site) Organization: TeamLinktAs a Customer Success Manager, you will manage the onboarding of new accounts. Create initiatives that help drive successful product implementation. Respond to customer emails, chats, video calls, and phone calls. Refine the onboarding process and champion customer success. Maintain, update and further develop the knowledge base. Act as a product loop, and deliver feedback from clients to the Development team.Apply here: https://www.linkedin.com/jobs/view/3425832087/
Role: Customer Success ManagerLocation: Remote, Toronto, ON Organization: BuildOps As a Customer Success Manager, you will assist customers with all aspects of software through phone, email, and Zoom screen-sharing sessions, with a primary focus on customer success, support, and satisfaction. Become a product expert and help both customers and co-workers succeed by identifying creative solutions to unique workflow requirements. Collaborate as part of a tight-knit team, working together to provide superior technical support while maintaining a positive environment. Troubleshoot and submit bugs to developers acting as the primary driver from bug ticket creation through resolution. Champion customer needs internally by providing feedback and escalating requirements, ensuring that they receive the attention they deserve. Travel on-site to the customers’ office locations in order to assist with their initial implementations. Apply here: https://www.linkedin.com/jobs/view/3435458156/
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