Identify, monitor, and execute timely account expansions with real-time reports and indicators.
Proactively identify at-risk customers and prevent churn using automation, early warning insights, and more!
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Define and track onboarding by phase, user progress, account, and portfolios.
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Create the right scoring system for your organization.
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Create surveys to get timely feedback from your customers.
Manage, analyze, and optimize your customer interactions.
Create groups across accounts and users.
Reach out to groups of customers when you need to.
Drive adoption, upsell and cross-sell using extensive product data.
Automate your actions, alerts, surveys, and more.
Proactively uncover key insights and receive data-driven recommendations for your team.
Transcribe your calls and catch key phrases used by customers to trigger actions.
Improve decision making and actions for enhanced outcomes.
Unlock value from your data with our embedded Business Intelligence solution.
Track Account Plans with Objectives, Priorities, Risks et al.
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Published January 5, 2023
Role: Customer Success Lead Location: Sydney, New South Wales, Australia (Hybrid) Organization: Instant As a Customer Success Lead, you will serve as the primary point of contact for existing customers, driving satisfaction. Manage all post-sales activity and enterprise customers through strong relationship-building, product knowledge, planning and execution of their bespoke customer success plan. Host regular check-ins with customers as well as quarterly business reviews to ensure adoption and sharing of success metrics such as conversion rate increase and revenue uplift. Answer questions and facilitate data requests, user feedback, and bug reports to the product team. Act as the Voice of the Customer internally to represent customer needs and wants. Identify and qualify cross-sell and up-sell opportunities and work with the sales teams to grow revenue from existing customers. Apply here: https://www.linkedin.com/jobs/view/3420747519/
Role: Director of Customer SuccessLocation: South Bend, IN, United States (Hybrid) Organization: RISE | Regional Innovation & Startup Education As a Director of Customer Success, you will develop a customer success strategy to actively engage and retain customers. Ensure the customers are getting the most out of the product and are creating success in their programs. Build relationships to cultivate and recruit a pipeline of new customers across the Midwest. Encourage customer feedback through direct engagement/questions and surveys. Identify and create revenue opportunities based on customer needs and feedback. Create and administer a cadence of surveys for teachers and students throughout the year, compile the data and analyze for customer satisfaction and product improvement.Apply here: https://www.linkedin.com/jobs/view/3188235981/
Role: Director of Customer SuccessLocation: Remote, United States Organization: Merit As a Director of Customer Success, you will set a clear mission and deploy strategies focused on that mission. Be an expert on best practices and change management and identify opportunities for continuous improvement and growth. Mentor and develop mid-level customer success and support teams and nurture an environment where they can excel through encouragement and empowerment. Control resources and utilize assets to achieve qualitative and quantitative targets. Contribute technical knowledge and perspective to the customer support team and drive diagnosis and troubleshooting for technical support and user issues. Actively participate in meetings with multidisciplinary team leads and contribute unique perspectives and values. Contribute to the creation of standard presentations and training materials for both internal and external audiences.Apply here: https://www.linkedin.com/jobs/view/3420296141/
Role: Customer Success ManagerLocation: Dubai, Dubai, United Arab Emirates (On-site) Organization: Love That Design As a Customer Success Manager, you will orient new customers on the platform and learn about what they do. Assist customers in onboarding and clear their confusion or queries. Help customers with the migration of their data into the platform and reach their desired outcomes and build an amazing experience in the process. Create a knowledge base, with a library of articles, videos, presentations, etc. for access by customers. Conduct quarterly customer health reviews and create reports. Identify and report any bugs or errors to the QA teams. Collaborate with the product team to turn the feedback into features, and work with the marketing team to showcase how customers use the product.Apply here: https://www.linkedin.com/jobs/view/3422406762/
Role: Customer Success ManagerLocation: Stockholm, Stockholm County, Sweden (On-site) Organization: Hewlett Packard Enterprise As a Customer Success Manager, you will serve as a trusted advisor for the customer on SaaS offerings and be hyper-focused on driving consumed cloud revenue for the firm. Successfully onboard, and help customers define and achieve their adoption success criteria by providing proactive recommendations. Engage with a business-led outcome-focused mindset in amplifying the value of offerings. Be hyper-focused on driving SaaS workload acceleration from pilots/MVP to production. Partner with Advisory and Professional services to accelerate adoption and consumption outcomes. Apply deep expertise towards delivery/acceleration of MVP into production for customers leveraging Partners (GSIs/SIs/CSPs) as applicable. Collaborate and interlock with customers to accelerate/unblock projects, Identify/Integrate partners in MVP delivery and production workloads. Apply here: https://www.linkedin.com/jobs/view/3420222041/
Published January 4, 2023
Role: Director of Customer SuccessLocation: Remote, United StatesOrganization: Slync.ioAs a Director of Customer Success, you will plan, lead, organize and control multiple project initiatives in accordance with the approved scope and schedule. Engage Sales, Solutions, and Product/Engineering to validate new business scope as it pertains to customer contract documents, technical specifications, and data analytics to ensure correct technologies are selected to support customer requirements. Collaborate with the customer project team and senior executive leadership to ensure all processes are adhered to throughout the implementation process. Work closely with project managers/customer representatives to identify potential issues and risks. Oversee and execute process improvements and the development of policies, procedures, methods, and tools in support of delivery. Apply here: https://www.linkedin.com/jobs/view/3425108663/
Role: Director – Customer SuccessLocation: Morrisville, NC, United States Organization: Lenovo As a Director – Customer Success, you will manage and grow a global Customer Success organization. Be responsible for a team that Operates as Account Managers, handling customer requests – including proactive issue resolution, issue escalation, and usage trending and forecasting. Responsible for the onboarding process for new accounts to ensure successful implementations. Establish and maintain close relationships with clients at multiple organizational levels. Develop offering reports to communicate the status of operations to customers and internal teams. Provide internal operations support – including coordinating across internal business functions, reconciling invoicing, optimizing and documenting workflows, and contract management. Apply here: https://www.linkedin.com/jobs/view/3411357453/
Role: Customer Success LeadLocation: London, England, United Kingdom (Hybrid) Organization: PIE Recruitment As a Customer Success Lead, you will lead a team of Customer Success professionals who are responsible for the direct support of the clients across the full suite of products including promotions and media. Review and measure the Customer Success team’s delivery against revenue goals for assigned accounts, ensuring a strong partnership with the sales team. Lead and guide strategy around process opportunities and implementation that will further expand and grow accounts and increase account health. Assist in the development and implementation of processes around new capabilities within existing products and the launch of new products. Maintain a work culture that is energized, and motivated and creates a positive atmosphere for the Customer Success team.Apply here: https://www.linkedin.com/jobs/view/3420948724/
Role: Customer Success ManagerLocation: Remote, Canada Organization: Careteam Technologies As a Customer Success Manager, you will empathize with every aspect of the customer experience, putting customers’ needs first. Guide and coach customers with proactive customer success processes. Meet with customers to discover and understand their needs to help them develop a tailored onboarding process. Coach customers to be product experts and train their teams on the best practices so they become increasingly self-sufficient. Maintain high levels of customer engagement and satisfaction with a focus on customer loyalty. Identify common customer challenges to suggest better solutions. Identify expansion revenue opportunities and loop in the sales team. Join sales calls as needed to help close deals. Discover and evangelize new use cases for the customer, helping them to deepen and expand their usage of the product.Apply here: https://www.linkedin.com/jobs/view/3419603441/
Role: Head of Customer SuccessLocation: Petaling Jaya, Selangor, Malaysia (Hybrid) Organization: OI As a Head of Customer Success, you increase renewal rates and reduce churn. Manage revenue in accounts through cross-sell and up-sell initiatives. Influence future lifetime value through higher product adoption, customer satisfaction, and overall health scores. Drive new business growth through greater advocacy and reference-ability. Improve and/or develop listening points in the journey (e.g., usage, satisfaction, etc.) Chiefly manage customers post-onboarding by executing strategies to ensure maximum product adoption. Monitor usage metrics and be able to execute strategies to re-engage inactive customers. Be a product champion- understand and love the product we develop inside out. Be a customer advocate by building and maintaining relationships with the key person(s). Identifying product success stories with customers and producing case studies. Apply here: https://www.linkedin.com/jobs/view/3419098458/
Published January 3, 2023
Role: Sr. Director of Customer Success Location: Remote, United States Organization: ABC Fitness Solutions As a Sr. Director of Customer Success, you will build a world-class Customer Success team. Hire, lead, manage and mentor Onboarding and implementation Success teams within the Customer Success organization. Manage a direct team of 2 people and be a leader, mentor, and coach. Indirectly lead a team of 41 across Onboarding & Implementation and Success. Direct responsibility for teams within the Customer Success function including onboarding, implementation, and success. Work closely with and in partnership with the Leader of Customer Support to ensure positive collaborations across Customer end to end ways of working. Deliver world-class customer success processes for both SMB and Enterprise customers that scale. Drive a company-wide culture of customer success. Increase renewal rates and reduce churn.Apply here: https://www.linkedin.com/jobs/view/3420187112/
Role: Customer Success LeadLocation: Bourne End, England, United Kingdom (Hybrid) Organization: Virgin Experience Days As a Customer Success Lead, you will monitor outsourcers’ KPI’s service & quality and highlight any issues to the Head of CX. Root cause analysis of issues raised by outsourcer and work with the business areas and Customer Service Improvements Manager to resolve. Be the main point of contact for the business for issues that may impact Customer Service. Identify opportunities to reduce contact, streamline processes and add value. Lead the internal admin team to ensure all SLAs are hit for order processing and other admin tasks, being able to cover busy times. Ensure any unresolvable supplier issues are escalated to the business and support in managing through to resolution.Apply here: https://www.linkedin.com/jobs/view/3423771493/
Role: Customer Success Associate Location: Sydney, New South Wales, Australia (Hybrid) Organization: Sleek As a Customer Success Associate, you will handle day-to-day customer requests and inquiries in a timely manner. Hold and constantly improve/streamline client account opening and onboarding to provide an excellent Customer Experience journey. Serve as a highly knowledgeable point of contact for the suite of products and link between the client and the relevant teams. Exceed sales and Net Promoter Score/client satisfaction targets. In charge of assessing and managing customer satisfaction on a regular basis, notably the Net Promoter Score. Build and develop rapport with new and existing clients to keep them satisfied with services in order to get possible renewals. Apply here: https://www.linkedin.com/jobs/view/3416972090/
Role: Customer Success ManagerLocation: Sydney, New South Wales, Australia (Hybrid) Organization: Jenkin Beattie Pty LtdAs a Customer Success Manager, you will develop and manage key accounts achieving mutual goals whilst seeking growth within each account. Retain and grow client base through identifying cross/upsell opportunities. Onboard and train new customers on the solution. Client support and issue resolution. Internal and external key stakeholder management. Development of territory and account development, training, and educational plans.Apply here: https://www.linkedin.com/jobs/view/3357069297/
Role: Customer Success Manager
Location: Dubai, United Arab Emirates (Hybrid) Organization: HUVIAiR Technologies As a Customer Success Manager, you will manage the accounts of multiple clients. Provide end-to-end solutions from understanding their requirements to providing deliverables. Work cross-functionally within the company to communicate with all stakeholders in customers’ success. Create and maintain relationships with clients to better understand and achieve their needs. Make visits to the clients to identify opportunities for growth within the platform. Work on KPIs and KRAs for the assigned accounts. Improvise operations’ efficiency through the infusion of processes and technology. Analyze and report on product use metrics. Provide feedback to the product team on the utilization of existing features, prioritization of new feature implementation Apply here: https://www.linkedin.com/jobs/view/3418350491/
Published December 20, 2022
Role: Head of Customer Success Location: Remote, United States Organization: Givelify As a Head of Customer Success, you will collaborate cross-functionally with Marketing, Revenue Operations, and Data Science/Analytics teams to own, develop, and execute strategies to increase customer retention and lifetime value at scale. Develop a digitally-led, low-touch customer communication/engagement strategy through the customer lifecycle – including onboarding and launch. Use data to discover the needs, measure the health, and advocate for customers of the assigned low-touch customer segments. Develop processes to manage escalated and at-risk, low-touch customers with a focus on maximizing ROI. Work with Revenue Operations to build reports, dashboards, and scorecards to communicate the customer health, retention probability, and effectiveness of low-touch customer success programs.Apply here: https://www.linkedin.com/jobs/view/3406836145/
Role: Director of Customer Success Location: New York, NY, United States (Hybrid) Organization: Dynamic Yield As a Director of Customer Success, you will lead the global QSR customer success team, taking responsibility for the methodology, people management, and overall success of the team. Build and scale frameworks for customer success and program management across the customer success team, and with enterprise QSR clients. Develop working relationships with executive leaders across the global QSR clients (will involve global travel when appropriate). Demonstrate value to the most important enterprise QSR clients. Evangelize the adoption of products and achieve a high degree of customer satisfaction. Partner with data analysts, engineering, and product development teams to produce business value and coordinate tasks.Apply here: https://www.linkedin.com/jobs/view/3402908843/
Role: Head of Customer Success Location: Sydney, New South Wales, Australia (Hybrid) Organization: ADVIZA As a Head of Customer Success, you will lead a team of five. Own overall relationship with assigned clients. Ensure retention and satisfaction of all assigned clients. Aid clients in achieving their goals. Conduct regular business review meetings with key accounts. Ensure senior stakeholder relationships are grown and maintained.Apply here: https://www.linkedin.com/jobs/view/3381830436/
Role: Customer Success Manager Location: Remote, Manchester, England, United Kingdom Organization: Scientist.com As a Customer Success Manager, you will provide marketplace customer support for biopharma companies and suppliers. Explain and educate new users on the benefits of using the marketplace. Develop strong customer relationships with scientists, business operations, and procurement. Troubleshoot and assist when users have questions/concerns/issues about the marketplace. Operate the Live Chat feature to provide support in real time. Coordinate, manage and update communications with suppliers and customers utilizing Netsuite and Salesforce. Ensure customer satisfaction through diligent request management. Present summaries and updates at biweekly internal team meetings. Acclimate with the business, language and priorities. Be an excellent collaborator, communicator and team player to fully integrate with the company. Apply here: https://www.linkedin.com/jobs/view/3400317337/
Role: Customer Success ManagerLocation: Melbourne, Victoria, AustraliaOrganization: Software AGAs a Customer Success Manager, you will be primarily responsible for building and maintaining close relationships with your customers after the sale—this will be done in close cooperation with Sales, Renewals and the Product Business Units. As a trusted advisor, you are primarily responsible for ensuring the adoption, growth, satisfaction and long-term loyalty of your customers. You know your customers, their challenges, business models and success strategy. By building strong relationships with all key decision-makers, you will be able to provide intensive support to your customers to identify problems and dissatisfaction in time and to proactively counteract them but also to identify further sales opportunities. Apply here: https://www.linkedin.com/jobs/view/3400336431/
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