Identify, monitor, and execute timely account expansions with real-time reports and indicators.
Proactively identify at-risk customers and prevent churn using automation, early warning insights, and more!
Understand your customers interactions with your product and make informed product success decisions.
Define and track onboarding by phase, user progress, account, and portfolios.
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Get a complete view of your customer and all their moving parts.
Deliver consistent customer experiences and repeatable success.
Create the right scoring system for your organization.
Create alert rules that are flexible.
Create surveys to get timely feedback from your customers.
Manage, analyze, and optimize your customer interactions.
Create groups across accounts and users.
Reach out to groups of customers when you need to.
Drive adoption, upsell and cross-sell using extensive product data.
Automate your actions, alerts, surveys, and more.
Proactively uncover key insights and receive data-driven recommendations for your team.
Transcribe your calls and catch key phrases used by customers to trigger actions.
Improve decision making and actions for enhanced outcomes.
Unlock value from your data with our embedded Business Intelligence solution.
Track Account Plans with Objectives, Priorities, Risks et al.
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The SmartKarrot team is committed to empowering the Customer Success community. Our team works hard to keep on top of the latest CS positions from around the globe, at all skill levels.
Published December 19, 2022
Role: Sr Director, Customer Success Location: Plymouth Meeting, PA, United States (On-site) Organization: Accolade, Inc. As a Sr Director, Customer Success, you will participate in the development of the overall strategic plan for the Customer Success team; building a scalable model that can be used to support short and long-term goals. Accountable for 100% customer retention; influence internal organization to deliver on contract metrics and exceed performance expectations. Provide leadership, oversight, and guidance to the Customer Success team to ensure that business objectives are met; support the VP in developing and optimizing talent to achieve results. Lead the team to profitably delight customers and grow the business with them. Assist direct reports in developing and executing solutions for complex customer issues and opportunities.Apply here: https://www.linkedin.com/jobs/view/3399731277/
Role: Senior Customer Success ManagerLocation: Remote, United Kingdom Organization: Emarsys As a Senior Customer Success Manager, you will own the ultimate success of a portfolio of Clients by taking responsibility for the Satisfaction, Retention, and Growth of each account. Become the expert on your client’s business objectives, marketing goals, pain points, and overall organizational structure to ensure the platform brings value to the client in the right ways. Push to meet with senior stakeholders within each client account on a regular basis, strategically drive forward client projects internally, and create new opportunities through your intimate knowledge of your client’s strategic objectives. Identify opportunities for clients to reduce their workload through automation and deeper integration of the platform into their marketing operations.Apply here: https://www.linkedin.com/jobs/view/3406618089/
Role: Customer Success ManagerLocation: Remote, United Kingdom Organization: Sumsub As a Customer Success Manager, you will manage clients on all levels: technical, business, and product and help them succeed in their goals. Manage and grow relationships with Key Clients (stakeholders). Identify opportunities and potential challenges. Provide clients with training and webinars. Introduce clients to the new features and handle new feature releases. Provide client feedback internally. Collaborate with Sales, Solution Architects, Partners, Product Management, Legal, and Marketing teams as the client’s representative.Apply here: https://www.linkedin.com/jobs/view/3406528764/
Role: Customer Success ManagerLocation: South Melbourne, Victoria, Australia (Hybrid) Organization: Salt As a Customer Success Manager, you will lead a portfolio of accounts within the Higher Education sector across the APAC region driving adoption and growth across your accounts. Act as the main point of contact, defining success plans with key deliverables, and ensuring your accounts are getting the most out of the services, resulting in renewal and upsell opportunities. Collaborate with the sales team to achieve objectives and deliver an exceptional customer experience. Be the point of call for your existing accounts, managing queries & escalations to achieve resolutions.Apply here: https://www.linkedin.com/jobs/view/3398937359/
Role: Customer Success LeadLocation: Austin, Texas Metropolitan Area, United States (Hybrid) Organization: CommerzNXT Inc. As a Customer Success Lead, you will assist customers as needed with setting up and navigating programs or software. Seek to promote the value of the product and upsell services and products while promoting value through a world-class customer experience. Assist in creating training courses and educational materials for other members of the department. Review customer complaints and concerns and seek to improve all aspects of the customer experience with the company. Promote an energetic fan base for products and locate brand ambassadors to share the product’s benefits and value. Maintain a detailed understanding of products and services, assist customers with questions and suggest the best products for their needs. Optimize existing processes within the company and actively enhance all Customer Success initiatives. Apply here: https://www.linkedin.com/jobs/view/3371366544/
Published December 16, 2022
Role: Customer Success Manager Location: Birkenhead, England, United Kingdom (Hybrid) Organization: The Access Group As a Customer Success Manager, you will provide both reactive and proactive services to the customer base. Work with a large number of internal stakeholders to resolve customer issues/escalations. Own the resolution process ensuring you exceed customer expectations. Deliver an annual program of Success Events and Webinars working with internal and external stakeholders (including Marketing, Product, and Professional Services) to deliver additional value and enhance the customer relationship. Closely monitor Support cases, Community, and NPS data. Focus on delivering service excellence through human’ engagement therefore confidence and experience in speaking to a large number of customers, some of which will be in a challenging situation is absolutely essential in this role.Apply here: https://www.linkedin.com/jobs/view/3402554673/
Role: Customer Success ManagerLocation: London, England, United Kingdom (Hybrid) Organization: Forestreet As a Customer Success Manager, you will develop and maintain strong strategic relationships with your customers – leading to a strong buying atmosphere and high customer satisfaction scores. Support the end-to-end Customer Journey. Identify revenue growth opportunities within your customer portfolio and deliver against these with support from the commercial team. Engage consistently through Monthly Service Reviews and Quarterly Business Reviews to stay up to speed on the customer’s objectives and to maintain strong multi-layered relationships with the customer. Show authentic curiosity for the industry in which your customers operate, staying up to speed on market/industry developments to fully understand the client’s needs and be able to advise them in an authentic manner.Apply here: https://www.linkedin.com/jobs/view/3363206414/
Role: Director of Customer SuccessLocation: Remote, United States Organization: Hyperscience As a Director of Customer Success, you will lead, scale, and manage a team of Customer Success Managers globally to service all global customers. Design and evolve Customer Success playbook, process, and methods for multiple market segments. Scale team to keep up with sales progress; attract, retain, and enable exceptional talent. Structure measurable KPIs around client health, retention, product implementation, and adoption. Focus relentlessly on positive customer outcomes in all areas of cross-functional collaboration with internal and external partners. Partner closely with Product to offer an ever-evolving feedback loop to deliver increasing value to existing and future customers. Design and launch critical programs to improve customer experience and operational efficiency.Apply here: https://www.linkedin.com/jobs/view/3395639124/
Role: Sr. Director, Customer SuccessLocation: Remote, United States Organization: Productboard As a Sr. Director, Customer Success, you will lead and coach a team of high-performing managers across multiple functions including CSM, success at scale, renewal managers, and academy teams. Continue to build the Customer Education strategy to better enable all users. Build programs to create a world-class tech touch program of engaging customers programmatically. Take full ownership of the success of the self-service customer and midmarket customer segment as it relates to successful customer adoption, value creation, gross and net retention. Own and report on a customer retention forecast, updating strategies and re-aligning resources as needed to meet a commercial target for the team. Create and test playbooks and initiatives, and measure results based on defined goals.Apply here: https://www.linkedin.com/jobs/view/3402298693/
Role: Director of Customer SuccessLocation: Toronto, ON, Canada (Hybrid) Organization: Maropost As a Director of Customer Success, you will Develop and implement a customer success strategy, including sales programs, playbooks, and success plans that support clients from onboarding through to retention and customer expansion over time. Lead North American Customer teams. Serve as the voice of the customer inside the Product and Engineering teams. Work seamlessly with Sales and Marketing to plan and execute customer marketing, retention, and value-driving initiatives. Identify and onboard new tools and technology to support the efforts of the customer success team. Developing automation in handoffs between departments, including Sales, Account Management, Account Services, Onboarding, and Education. Create executive-level dashboard(s) to drive visibility around KPIs and other key metrics. Apply here: https://www.linkedin.com/jobs/view/3402181220/
Published December 15, 2022
Role: Customer Success Lead Location: Sydney, New South Wales, Australia (Hybrid) Organization: Hatch As a Customer Success Lead, you will advocate for customers by providing feedback to internal teams on how to better meet customer needs. Proactively identify opportunities for expansion and limit the risk of churn by collaborating with clients to deliver on actions. Sales and Customer Success Process Improvement – Experiment with new ideas, processes, and tools to improve and scale the way that we engage with customers. Work with others by being open, clear in communication, and listening to achieve goals. Actively seek and develop strategies to help key stakeholders. Identify problems and develop logical solutions that address in-house and customer problems.Apply here: https://www.linkedin.com/jobs/view/3396991155/
Role: Customer Success Lead Location: San Diego, CA, United States (Hybrid) Organization: Xendee As a Customer Success Lead, you will work with Sales to help close trial accounts through proactive, targeted onboarding and support. Feedback on Sales insights and improvements for new trial customers and their qualification process. Work with marketing to understand and synthesize market trends and customer segmentation to develop the best outreach and onboarding approaches for all new customers. Provide feedback from customers to improve the product and features, and to prioritize new feature development. Lean on Engineering to help support Marquee Customers and answer more technical questions. Provide feedback from customers to help improve the interface and prioritize feature development.Apply here: https://www.linkedin.com/jobs/view/3393628310/
Role: Customer Success SpecialistLocation: Louisville, CO, United States (Hybrid) Organization: EcoEnclose As a Customer Success Specialist, you will provide an excellent customer experience via email, phone, chat, and occasionally in person as needed. Act as a trusted partner to customers to deliver an outstanding customer experience while troubleshooting issues, providing product information, recommending optimal packaging solutions, quoting, entering and tracking orders, processing returns, and more. Educate the customers on the custom print capabilities and guide them through the ordering process. Learn about customers’ business and packaging needs and provide support and recommendations based on the Sustainability Framework and the product offering. Independently respond to customer inquiries and maintain a Customer Happiness Rating of 95%+.Apply here: https://www.linkedin.com/jobs/view/3393662646/
Role: Customer Success ManagerLocation: Aylesbury, England, United Kingdom (On-site) Organization: Trellix As a Customer Success Manager, you will be considered the lead customer liaison for strategic accounts driving customer renewals. Develop a trusted advisor relationship with customer key stakeholders and executive sponsors to fully understand the customer’s business strategy, technical environment, and measurements for success with Quarterly Business Reviews to continue alignment and highlight ongoing progress. Advocate for customers with a focus on transformation, engagement, and experience. Build and develop customer-specific success plans to oversee customer onboarding, adoption, and satisfaction across the portfolio to promote best practices and usage of products and solutions. Partner with Sales to help transition the account from Pre-Sales to Customer Success and identify expansion opportunities.Apply here: https://www.linkedin.com/jobs/view/3397528272/
Role: Customer Success ManagerLocation: London Area, United Kingdom (On-site) Organization: Neota As a Customer Success Manager, you will work with the Customer Success team and the Customer Success Lead in implementing and refining the customer onboarding and training process. All aspects of the customer management process, including relationship building and management, financials, reporting, coordinating joint marketing, etc. Conduct workshops and other training to help customers learn the Neota platform and prototype their use cases. Serve as the liaison between the customer and internal departments. Manage customer projects (prior project management experience a plus), including scoping, testing, reporting, documenting, and maintaining applications, as needed, to help clients build more applications or as higher-tiered support services. Analyze customers’ business processes and recommend intelligent expert systems to standardize and automate the delivery of those processes. Apply here: https://www.linkedin.com/jobs/view/3401095885/
Published December 14, 2022
Role: Director of Customer Success Location: Remote, United States Organization: AffinityX As a Director of Customer Success, you will achieve channel partner support objectives by contributing information and recommendations to media plans and reviews. Prepare and complete sales plan objectives, campaign quality controls, and customer service standards. Resolve problems; complete audits and assist market development leaders with Quarterly Business Reviews. Identify customer service trends and system or standard operating procedures improvements and implement change. Assist in meeting channel partner financial and KPI objectives through remote support and occasional in-market support. Determine customer service requirements by maintaining contact with customers; operational and new client implementation teams; conducting surveys; benchmarking best practices; analyzing information for Quarterly Business Reviews. Improve customer service quality results by studying and evaluating processes.Apply here: https://www.linkedin.com/jobs/view/3393601680/
Role: Head of Customer SuccessLocation: Remote, United States Organization: Jarvis Elliott As a Head of Customer Success, you will work with the C-suite/leadership team to develop a Customer Journey. Coach, manage, and grow the Customer Success team as they scale. Work with the Customer Support leader to build a successful support function that works hand-in-hand with the Success team.Apply here: https://www.linkedin.com/jobs/view/3396163529/
Role: Customer Success LeadLocation: London, England, United Kingdom (Hybrid) Organization: Ultimate Asset As a Customer Success Lead, you will manage the UK Client Success team, and look after their individual progression. Partner with the Director of Client Success to drive company initiatives. You will be the key point of contact for UK accounts. Upskill the team with a view of making everyone slightly more commercially driven. Regular calls with agencies and gathering feedback on campaign performance. Perform campaign reviews, PCAs and QBRs.Apply here: https://www.linkedin.com/jobs/view/3400636377/
Role: Head of Customer SuccessLocation: Edinburgh, Scotland, United Kingdom (Hybrid) Organization: Inspired Selection As a Head of Customer Success, you will lead the strategy for customer success (for teachers and pupils). manage the account management team, driving customer engagement and subscription renewals. manage the technical support team. Defines processes for customer success set objectives (OKRs). create revenue and expenditure budgets. Collaborate closely with the new business and marketing teams. Contribute to top-level decision-making by being part of the senior management team.Apply here: https://www.linkedin.com/jobs/view/3400738238/
Role: Customer Success ManagerLocation: Sydney, New South Wales, Australia (Hybrid) Organization: Macquarie Group As a Head of Customer Success, you will build effective relationships with different internal customer groups and document their needs and specific use cases with the platform. Drive customer discussions around the product backlog, and new requests and collaboratively prioritize with technology teams. Serve as the voice of the customer and collect feedback to drive continuous improvement across all areas including product. Maintain a deep understanding of the product and roadmap, so you can guide customers to success and continue to drive up their adoption rates. Lead sessions with customer advocacy groups to gather input and communicate outcomes based on their business needs. Support business readiness and change & communications management activities. Apply here: https://www.linkedin.com/jobs/view/3278350705/
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