Role: VP of Customer Success
Location: Washington, DC, United States (Remote)
Organization: Analyst1
As a VP of Customer Success, you’ll create and grow a high-performance customer success team to aid in the expansion and scaling of the company. Create and implement strategies, action plans, and playbooks to enhance customer satisfaction, boost customer retention, and facilitate account expansion. Recruit, educate, inspire, and offer guidance to a group of customer success managers. Strong commitment to ongoing learning. Represent our business while having a thorough understanding of our products. Set realistic sales targets, evaluate past performance data, and forecast future performance to achieve organisational objectives. Create and grow a high-performance customer success team to aid in the expansion and scaling of the company.
Apply here: https://www.linkedin.com/jobs/view/3596177499/
Role: Director, Customer Success
Location: Ontario, CA, United States (On-site)
Organization: Mappedin
As a Director, Customer Success, you’ll define and carry out the CS team’s overall vision and strategy. Manage a group of Customer Success Managers who are in charge of maintaining and growing customer relationships through support, product uptake, and value realisation. Set a good example and be prepared to assume each CSM’s position as necessary. Create and sustain 1:M strategies across all segments that encourage Mappedin users to adopt and expand. By creating and managing strategic procedures and workflows, you may lead your team to reach the NRR, NPS, and satisfaction KPIs that you’ve set. Communicates Mappedin’s vision for the customer experience, working with all teams and stakeholders to provide the highest value possible for our customers.
Apply here: https://www.linkedin.com/jobs/view/3598011492/
Role: Vice President of Customer Success
Location: New York City Metropolitan Area, United States (Hybrid)
Organization: Org3D
As a Vice President of Customer Success, you’ll Define and carry out the CS team’s overall vision and strategy. Manage a group of Customer Success Managers who are in charge of maintaining and growing the customer relationships through support, product uptake, and value realisation. Set a good example and be prepared to assume each CSM’s position as necessary. Create and sustain 1:M strategies across all segments that encourage Mappedin users to adopt and expand. By creating and managing strategic procedures and workflows, you may lead your team to reach the NRR, NPS, and satisfaction KPIs that you’ve set. Communicates Mappedin’s vision for the customer experience, working with all teams and stakeholders to provide the highest value possible for our customers.
Apply here: https://www.linkedin.com/jobs/view/3594408246/
Role: Customer Success Manager
Location: Toronto, ON, Canada (On-site)
Organization: Gorgias
As a Customer Success Manager, you’ll actively take part in the development of our new Customer Success programme, including designing the strategy and developing playbooks according to journey stages. By offering top-notch advice, assist businesses in launching on Gorgias as soon and successfully as possible. Through onboarding, continued adoption, and renewals, decrease attrition and promote expansion across the client lifecycle. Discover customer goals and assist them in achieving them by serving as their valued advisor.
Apply here: https://www.linkedin.com/jobs/view/3597752441/
Role: Customer Success Representative
Location: Vancouver, BC, Canada (On-site)
Organization: Intranet Connections
As a Customer Success Representative, you’ll achieve an annual retention rate on allocated accounts of more than 90% as a key factor in the success of customer projects. Within 90 days, interact with and assume leadership of 50 accounts. Create plans for intranet optimisation with the assistance of internal experts. Conduct biweekly routine touchpoints with active accounts. Lead intranet onboarding programmes from beginning to end within predetermined timeframes. Find and encourage chances to extend platform use to new technologies. Provide clients with value that generates favourable online reviews and case studies. Keys to a successful help desk. Within 90 days, resolve up to 40 customer tickets per month.
Apply here: https://www.linkedin.com/jobs/view/3598567898/