Published May 10, 2023

Role: Customer Success Manager 
Location: Phoenix, AZ, United States (Remote)   
Organization: Freestar   
As a Customer Success Manager, you’ll have positive Attitude. While we don’t expect you to always be beaming, a pleasant attitude and professionalism help to create the ideal atmosphere with our clients. Patience. We constantly beta test the debuts of new products and deal with complicated problems that call for several iterations. Key is to listen actively. Flexibility. You will need to carefully prioritise the many demands you will be managing while making sure everyone is heard. Successful Communication. You must genuinely make sure that client and corporate expectations are realised. Product expertise. Utilise the resources provided by the company to you to learn about Freestar, but also show a willingness to keep up with the rapid changes in our sector. 
Apply here: https://www.linkedin.com/jobs/view/3600730969/ 


Role: Customer Success – Change Management Lead 
Location: Oregon, United States (Remote) 
Organization: Precision Medicine Group 
As a Customer Success – Change Management Lead, you’ll be in conjunction with the QuartzBio technical professional services, product support, and solutions teams, lead customer-facing engagements for change management. Create and implement change management strategies that are in line with the strategic goals of the organisation. Project teams should be led and given direction regarding best practises, resources, and methods for change management. Stakeholder engagement in the change management process can be encouraged by sharing plans and strategies for change with them. Change management projects should be monitored, evaluated, and opportunities for improvement should be noted. Create and uphold norms, guidelines, and policies for change management. Use a methodical approach and oversee change management initiatives. 
Apply here: https://www.linkedin.com/jobs/view/3600181111/ 


Role: Senior Customer Success Manager 
Location: San Francisco, CA, United States (Remote) 
Organization: interface.ai 
As a Senior Customer Success Manager, you’ll serve as the main point of contact for corporate clients, getting to know their goals and helping them use our platform to accomplish those goals by knowing their business objectives. Create and sustain trusting relationships with customers to ensure their loyalty to Interface.ai. Collaborate with internal teams to design and deliver solutions that address the demands of the clients by working closely with them to understand their needs and expectations. Actively track client behaviour to spot chances for upselling or cross-selling extra goods and services. Gain a thorough understanding of our platform’s features, functionalities, and use cases.  
Apply here: https://www.linkedin.com/jobs/view/3600385545/ 


Role: Customer Success Manager 
Location: Austin, TX, United States (Remote) 
Organization: Overhaul 
As a Customer Success Manager, you’ll analyse consumer information to enhance the client experience. Understanding consumer outcomes through a continuing and expanding client relationship. Through maximising value, play a crucial role in sustaining business growth and profitability. Show consumers product training and demonstrations. Provide essential assistance with onboarding procedures. Mediate disputes between customers and the business. Responding correctly to customer requests, complaints, and escalations. 
Apply here: https://www.linkedin.com/jobs/view/3600380967/ 


Role: Customer Success Manager 
Location: New York, NY, United States (On-site)   
Organization: Litify 
As a Customer Success Manager, you’ll have to ensure retention and contract renewal, monitor and manage a portfolio of 12–16 customer accounts. This will encourage adoption and the desired results. To provide clients with the greatest advice and help with immediate problem-solving, become an expert in both Litify and Salesforce. Partner with customers to give best practises, drive innovative problem-solving, and suggest relevant Litify, Salesforce, and App Exchange solutions. drive goal-setting sessions and support implementation teams in preparing clients for a successful launch. Track adoption and customer happiness by keeping an eye on consumer health. Develop and implement customer remediation programmes for at-risk accounts in cooperation with your boss. 
Apply here: https://www.linkedin.com/jobs/view/3600177297/ 


Published May 9, 2023

Role: Customer Success Manager 
Location: Durham, NC, United States (Remote)   
Organization: Upswing 
As a Customer Success Manager, you’ll manage a $1 million or less yearly book of business that is typically made up of 20 to 30 partner institutions. To ensure proper and complete use of the Upswing products, develop strong relationships with stakeholders and university and college administration. Become the go-to person for all account-related procedures, including touchpoints, onboarding, training, and everything in between. Develop your knowledge of the Upswing product to manage technical problems and user faults. Effectively communicate partner requests and problems to the Upswing product and engineering teams. Respond proactively to client demands in order to consultatively suggest and carry out upsell opportunities. 
Apply here: https://www.linkedin.com/jobs/view/3601391768/ 


Role: Customer Success Specialist 
Location: Middleburg Heights, OH, United States (On-site) 
Organization: Compass Health Brands   
As a Customer Success Specialist, you’ll be a solid team player who values helping others. Possessing the self-management skills necessary to operate freely with little supervision from management and the interpersonal skills necessary to persuade others to take certain actions. Outstanding organisational and time management abilities. Excellent communication skills, both in writing and speaking. Positive outlook, assurance, goal-oriented and driven by oneself. 
Apply here: https://www.linkedin.com/jobs/view/3599734958/ 


Role: Customer Success Manager 
Location: Tucson, AZ, United States (Remote) 
Organization: Simpleview 
As a Customer Success Manager, you’ll gather data on and has a thorough understanding of the aims, plans, objectives, and conditions of the client. Customers’ rights advocates at Simpleview — acts as the voice of the client. Marshall’s corporate resources are available to meet customer demands. Serves as the main point of contact for customers after a sale. Elicits opinions about the use of Simpleview and identifies involvement opportunities. Identifies potential churn and warns of it. 
Apply here: https://www.linkedin.com/jobs/view/3601807859/ 


Role: Customer Success Manager 
Location: Irving, TX, United States (Hybrid) 
Organization: Prodapt 
As a Customer Success Manager, you’ll be expected to fill the position of Customer Success Manager. Excellent interpersonal and communication abilities. Create a pitch for the product to internal customers based on your understanding of the customer product characteristics. Should have experience with Java, performance, and application monitoring. able to comprehend and modify features in accordance with customer needs. 
Apply here: https://www.linkedin.com/jobs/view/3601630358/ 


Role: Customer Success Associate 
Location: Chicago, IL, United States (Remote) 
Organization: Genesis10 
As a Customer Success Associate, you’ll respond to client enquiries and priority accounts by working internally with sales partners, customer support teams, and other partners. By offering goal-based tools and suggestions for customer learning to advance current users, you can ensure smooth onboarding of new accounts and users. Reviewing product engagement data and promoting best practise usage of the Customer Learning Centre will help you identify the needs for product education and continued adoption. Make sure customers receive updates or fast responses to their inquiries. 
Apply here: https://www.linkedin.com/jobs/view/3597441878/ 


Published May 8, 2023

Role: Customer Success Associate 
Location: San Diego, CA, United States (Remote) 
Organization: Momos 
As a Customer Success Associate, you’ll be serving as the initial point of contact for clients and responding to all queries. Supplying clients with product instruction or support for the duration of their subscription. Establishing connections with customers and keeping an eye on their accounts to make sure they are satisfied with the company’s goods or services. Helping consumers with any problems or challenges they may have. Providing live chat, email, and phone customer help. Coordinating with other divisions to meet client needs, such as engineering, marketing, and sales. Preserving consumer comments and recommendations.  
Apply here: https://www.linkedin.com/jobs/view/3601080095/ 


Role: Customer Success Specialist 
Location: West Des Moines, IA, United States (On-site)   
Organization: Aston Carter 
As a Customer Success Specialist, you’ll be answering incoming calls from participants in the health benefit programmes of our client companies and determine the kind of assistance the caller requires, with some help from others, look into requests and issues. While recording necessary information in computer systems, ask pertinent questions and listen intently to pinpoint specific questions or issues. Intervene with healthcare providers (doctor’s offices) on the client’s behalf to help schedule appointments or link the client with internal specialists for support as needed. Help and inform service providers about the client benefit package, including possible client contracting prospects with our business. 
Apply here: https://www.linkedin.com/jobs/view/3601234907/ 


Role: Customer Success Agent 
Location: London, England, United Kingdom (On-site)  
Organization: Talvana 
As a Customer Success Agent, you’ll guarantee a top-notch customer experience by seeing to it that customer inquiries are addressed quickly and competently. To discuss and address any technical and product issues encountered by users, you will collaborate with the technical and product teams. By examining platform content, system logs, and billing data, you can find problems with payments and content. You will interact with instructors and students to respond to inquiries about utilising the platform, and specifically, how to appropriately interact with young users. 
Apply here: https://www.linkedin.com/jobs/view/3598906528/ 


Role: Customer Success 
Location: Edinburgh, Scotland, United Kingdom (On-site) 
Organization: Trip.com Group 
As a Customer Success, you’ll Provide insight into the current state of the customer relationship with escalated accounts. Use strong communication skills to connect with customers and negotiate when necessary. Consistently follow-up with customers until their concerns are fully resolved. Develop and maintain a prioritised issue list and action plan to drive resolution to critical issues. Identify and resolve escalated customer concerns and complaints. 
Apply here: https://www.linkedin.com/jobs/view/3596840915/ 


Role: Customer Success Manager 
Location: Bielefeld, North Rhine-Westphalia, Germany (Hybrid)  
Organization: P.S. Cooperation GmbH 
As a VP of Customer Success, you’ll be the contact person for assigned customers, build trust and share and document best practices. You check the effectiveness of the customer journey and help customers to overcome problems and achieve goals. You optimize existing logistics processes together with the customer using our solution. You coordinate the interaction and work processes of internal and external employees, including third parties, to guarantee on-time project delivery. You act as a link between the customer and our team development. 
Apply here: https://www.linkedin.com/jobs/view/3599118467/ 


Published May 5, 2023

Role: VP of Customer Success 
Location: Washington, DC, United States (Remote) 
Organization: Analyst1 
As a VP of Customer Success, you’ll create and grow a high-performance customer success team to aid in the expansion and scaling of the company. Create and implement strategies, action plans, and playbooks to enhance customer satisfaction, boost customer retention, and facilitate account expansion. Recruit, educate, inspire, and offer guidance to a group of customer success managers. Strong commitment to ongoing learning. Represent our business while having a thorough understanding of our products. Set realistic sales targets, evaluate past performance data, and forecast future performance to achieve organisational objectives. Create and grow a high-performance customer success team to aid in the expansion and scaling of the company. 
Apply here: https://www.linkedin.com/jobs/view/3596177499/ 


Role: Director, Customer Success 
Location: Ontario, CA, United States (On-site)   
Organization: Mappedin 
As a Director, Customer Success, you’ll define and carry out the CS team’s overall vision and strategy. Manage a group of Customer Success Managers who are in charge of maintaining and growing customer relationships through support, product uptake, and value realisation. Set a good example and be prepared to assume each CSM’s position as necessary. Create and sustain 1:M strategies across all segments that encourage Mappedin users to adopt and expand. By creating and managing strategic procedures and workflows, you may lead your team to reach the NRR, NPS, and satisfaction KPIs that you’ve set. Communicates Mappedin’s vision for the customer experience, working with all teams and stakeholders to provide the highest value possible for our customers. 
Apply here: https://www.linkedin.com/jobs/view/3598011492/ 


Role: Vice President of Customer Success 
Location: New York City Metropolitan Area, United States (Hybrid)   
Organization: Org3D 
As a Vice President of Customer Success, you’ll Define and carry out the CS team’s overall vision and strategy. Manage a group of Customer Success Managers who are in charge of maintaining and growing the customer relationships through support, product uptake, and value realisation. Set a good example and be prepared to assume each CSM’s position as necessary. Create and sustain 1:M strategies across all segments that encourage Mappedin users to adopt and expand. By creating and managing strategic procedures and workflows, you may lead your team to reach the NRR, NPS, and satisfaction KPIs that you’ve set. Communicates Mappedin’s vision for the customer experience, working with all teams and stakeholders to provide the highest value possible for our customers. 
Apply here: https://www.linkedin.com/jobs/view/3594408246/ 


Role: Customer Success Manager 
Location: Toronto, ON, Canada (On-site) 
Organization: Gorgias 
As a Customer Success Manager, you’ll actively take part in the development of our new Customer Success programme, including designing the strategy and developing playbooks according to journey stages. By offering top-notch advice, assist businesses in launching on Gorgias as soon and successfully as possible. Through onboarding, continued adoption, and renewals, decrease attrition and promote expansion across the client lifecycle. Discover customer goals and assist them in achieving them by serving as their valued advisor. 
Apply here: https://www.linkedin.com/jobs/view/3597752441/ 


Role: Customer Success Representative 
Location: Vancouver, BC, Canada (On-site)   
Organization: Intranet Connections 
As a Customer Success Representative, you’ll achieve an annual retention rate on allocated accounts of more than 90% as a key factor in the success of customer projects. Within 90 days, interact with and assume leadership of 50 accounts. Create plans for intranet optimisation with the assistance of internal experts. Conduct biweekly routine touchpoints with active accounts. Lead intranet onboarding programmes from beginning to end within predetermined timeframes. Find and encourage chances to extend platform use to new technologies. Provide clients with value that generates favourable online reviews and case studies. Keys to a successful help desk. Within 90 days, resolve up to 40 customer tickets per month. 
Apply here: https://www.linkedin.com/jobs/view/3598567898/ 


If you're customer-
obsessed, let's talk.

Book a Demo

Don't miss an opportunity!

Get Customer Success jobs sent straight to your inbox.

    Resources & Insights

    Intelligent Customer Success Podcast Intelligent Customer Success Podcast
    NEW MICRO-PODCAST!

    Customer Success Intelligence Podcast

    In Episode 26, our CEO chats with Irit Eizips about the evolution of AI-Powered Customer Success.

    Customer Success Blog

    Articles & Blog

    Current insights, resources, inspiration, and ideas that will help take your Customer Success team to the next level.

    Customer Success Survey

    Customer Success Surveys

    We survey CS Teams from all over the world to get their feedback on current industry trends and what they see for the future of CS.

    Take SmartKarrot for a spin

    See how SmartKarrot can help you deliver
    winning customer outcomes at scale.

    Book a Demo