Identify, monitor, and execute timely account expansions with real-time reports and indicators.
Proactively identify at-risk customers and prevent churn using automation, early warning insights, and more!
Understand your customers interactions with your product and make informed product success decisions.
Define and track onboarding by phase, user progress, account, and portfolios.
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Create the right scoring system for your organization.
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Create surveys to get timely feedback from your customers.
Manage, analyze, and optimize your customer interactions.
Create groups across accounts and users.
Reach out to groups of customers when you need to.
Drive adoption, upsell and cross-sell using extensive product data.
Automate your actions, alerts, surveys, and more.
Proactively uncover key insights and receive data-driven recommendations for your team.
Transcribe your calls and catch key phrases used by customers to trigger actions.
Improve decision making and actions for enhanced outcomes.
Unlock value from your data with our embedded Business Intelligence solution.
Track Account Plans with Objectives, Priorities, Risks et al.
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The SmartKarrot team is committed to empowering the Customer Success community. Our team works hard to keep on top of the latest CS positions from around the globe, at all skill levels.
Published December 13, 2022
Role: Customer Success AssociateLocation: Chicago, IL, United States (On-site) Organization: Wolters KluwerAs a Customer Success Associate, you will deliver prompt and professional service to the customers (Small Businesses, Law Firms, or Corporations) through verbal and written communications. Provide consultative customer service; help to determine customer goals, compliance challenges, and business needs, while utilizing product and industry knowledge to provide solutions and initiate orders crucial to corporate legal compliance. Proactively manage the full lifecycle of the order process and drive cross-selling opportunities to promote additional offerings to meet customer needs. Project manage, organize, and prioritize high volumes of requests utilizing SalesForce and other internal systems to ensure timely and accurate responses to customers. Manage your own customers and customer escalations and work across the Customer Service function to complete or resolve customer requests. Apply here: https://www.linkedin.com/jobs/view/3369955875/
Role: Head of Customer SuccessLocation: New York, United States (On-site) Organization: J2 Health As a Head of Customer Success, you will manage customer relationships from onboarding, through implementation, launch, and renewal, with a willingness to dive into customer problems, big and small. Generating robust, scalable solutions to clients’ toughest network problems. Understanding client pain points and identifying opportunities for the firm to deepen its impact on the partners. Collaborating with Product and Data teams to develop features aligned with client opportunities. Developing customer success best practices and building a team of network analytics experts to maximize the firm’s impact on client organizations.Apply here: https://www.linkedin.com/jobs/view/3399276176/
Role: Global Director, Customer SuccessLocation: London, England, United Kingdom Organization: SymphonyAI As a Global Director of Customer Success, you will work with Go to Market, product, and engineering colleagues in all regions to ensure the success of the business in achieving its growth, customer, people, and financial goals. Define, set, execute, and continually evolve the Professional Services strategy of the business. Lead the global Professional Services organization (direct and indirect), having full accountability and ownership for the delivery of implementation, onboarding, and additional value-added services to NetReveal (NR) customers. Design and deliver the strategy, processes, and methodologies to onboard, train, enable and implement, and provide value-add services to NR customers, allowing them to realize the most value to their business and the greatest return for NetReveal.Apply here: https://www.linkedin.com/jobs/view/3369768400/
Role: Senior Director, Customer Success (EMEA)Location: Remote, United Kingdom Organization: Duck Creek Technologies As a Global Director of Customer Success, you will engage and lead cross-functional and geographically dispersed teams in the development and execution of Customer Success roadmaps with a focus on key strategic and complex customer segments. Provide proactive thought leadership on customer strategy and roadmap, account governance, and reoccurring strategic discussions with both customer and SI. Develop adoption strategies, go-to-market & delivery plans, and economic models to realize the customer experience at scale. Partners with other CS Segment Leads, SaaS Ops, Product, Engineering, Partner Enablement, Marketing and Sales to execute leader-developed strategy. Liaise with CS peers, SI Partners, Sales, Services, Product, Engineering, Marketing, and SaaS Ops leadership to drive customer satisfaction.Apply here: https://www.linkedin.com/jobs/view/3393811111/
Role: Director, Customer SuccessLocation: Remote, Canada Organization: Poka Inc. As a Director of Customer Success, you will coach a team of 8 customer success managers in Fast-moving consumer goods (FMCG) and industrial segments. Drive customer adoption strategies that enable businesses to measure product usage, adoption, and success metrics that help drive customer retention across accounts. Develop KPIs, and use cases, and track usage metrics to analyze trends across the customer base. Identify ways to improve the customer experience to increase average customer lifetime value and revenue. Plan and direct all aspects of the team’s customer engagements. Including but not limited to account strategies, escalations, objectives, and initiatives. Hire, train, and coach members of the team against a consistent set of standards for the experience they provide customers. Apply here: https://www.linkedin.com/jobs/view/3369789671/
Published December 12, 2022
Role: Customer Success Manager Location: Sydney, New South Wales, Australia (On-site) Organization: Bryant Dental As a Customer Success Manager, you will enhance the customer experience and relationship through the development of team skills and processes, governing sales order management. Be the voice of the customer within the wider organization by taking strong ownership of customer requests/problems and collaborating across departments and with the customer to come up with the best solutions as quickly as possible. Take and process orders by phone, e-mail, or electronic transfer and ensure these are confirmed in line with available capacity and stocks. Build a highly engaged and productive team, by constantly looking after the team’s development, performance and well-being.Apply here: https://www.linkedin.com/jobs/view/3386195052/
Role: Customer Success Lead – LarkLocation: San Francisco, CA, United States Organization: ByteDance As a Customer Success Lead, you will deeply understand the customer journey and develop best practices for the team to deploy, which accelerate value for the customers in a timely manner. Understand every aspect of the customer business, and their Lark experience and prioritize customer needs. Customize and configure initial solutions while empowering customers to be able to sustain continuous improvements. Lead enterprise software deployments and advise the customers on technical plans and rollout strategies. On-board and guide customers to enable a seamless implementation experience. Build & Sustain relationships with identified accounts by becoming trusted advisors to decision-makers and executive buyers. Act as an internal advocate for customers by providing client feedback to the Product team.Apply here: https://www.linkedin.com/jobs/view/3392398997/
Role: Director of Customer SuccessLocation: New Jersey, United States (Hybrid) Organization: Controlant As a Director of Customer Success, you will take leadership/ownership of customer engagement – through the customer journey from initial Implementation to full revenue realization, growth, adoption, and expansion. Lead complex customer development plans across digitization, automation, and transformation of pharma supply chains. Ensure high-quality Account Plans are in place for all customers. Build trusted advisor relationships with key stakeholders within customer organizations. Responsible for overall customer satisfaction, success, and retention. Lead and empower the Customer Success team in performing at their best, providing them with the tools and resources to do so. Lead training, coaching, consultation, education, and best practices to the CS Team.Apply here: https://www.linkedin.com/jobs/view/3392550001/
Role: Customer Success Manager – UKLocation: Remote, England, United Kingdom Organization: QL2 Software As a Customer Success Manager, you will own renewals and add-ons for existing customers. Help customers identify additional uses of the platform through training, discussion of best practices, and a solid understanding of the problems they need to solve. Delight customers and deliver exceptional service on a day-to-day basis. Build long-term relationships as a trusted advisor with the customers. Ensure timely and successful delivery of their solutions according to customer needs and objectives. Track key account metrics and respond as well as resolve issues of each client. Liaise between customers and internal teams based in the U.S. and India.Apply here: https://www.linkedin.com/jobs/view/3386181703/
Role: Customer Success ManagerLocation: Stockholm County, Sweden (Hybrid) Organization: Bannerflow As a Customer Success Manager, you will build relationships and stay close to the customers. Manage ~35 customers and drive their retention and growth by understanding their needs and helping them succeed throughout the customer lifecycle. You don’t wait for the answer, you seek it for yourself, and you continuously challenge yourself, your customers, and your colleagues. Enable successful onboarding of new customers and users, including training and inspiration sessions online or in person. Proactively seek ways to grow customer engagement on the platform. Monitor customer health on a daily basis and create risk mitigation plans. Collaborate closely with other teams and align the right resources to ensure resolving customer needs and inquiries. Apply here: https://www.linkedin.com/jobs/view/2982248972/
Published December 8, 2022
Role: Customer Success Manager Location: Remote, United States Organization: thinkLaw As a Customer Success Manager, you will perform onboarding training with the partners, ensuring strong adoption and ongoing engagement throughout the partner’s lifetime. Execute a comprehensive engagement and communications strategy that proactively maintains high partner satisfaction. Provide guidance and address curriculum partner challenges as a subject matter expert. Perform periodic partner success reviews that confirm customer satisfaction, resolve issues with the help of the team, and expand the curriculum used within the account. Develop tools, processes, and best practices to ensure curriculum partners are realizing the greatest possible value from software. Analyze usage patterns in order to gain insights, provide guidance and increase partner curriculum satisfaction.Apply here: https://www.linkedin.com/jobs/view/3382524173/
Role: Head of Customer SuccessLocation: Remote, United States Organization: Ostro As a Head of Customer Success, you will manage and nurture executive relationships with customers, including management of executive-level escalations. Ability to understand and support team members that support companies with at least 1M ARR accounts, understanding the nuance and support required for white-glove service. Manage the team’s development and execution of action plans to achieve identified customer outcomes for named accounts by establishing critical goals or other key performance indicators. Direct growth plan development at named accounts to increase adoption/utilization of existing offerings and demand/consumption of new offerings. Drive operational rigor across customer success both internally and across clients, e.g., for items like client launches, QBRs, etc.Apply here: https://www.linkedin.com/jobs/view/3381859308/
Role: Customer Success DirectorLocation: Remote, United Kingdom Organization: Travel RadarAs a Customer Success Director, you will grow the B2B sales pipeline including lead generation, and establish the CRM process. Lead by example, when necessary, by taking a hands-on approach with initial clients, and demonstrating to your team operational effectiveness and client communication. Optimize, manage and oversee all relevant execution processes, making the customer experience as smooth as possible, and at all times optimizing for customer happiness and satisfaction. Own customer success platform and CRM, ensuring it’s kept up to date and resources, templates, and policies are continuously improved. Work closely with the Chief Commercial Officer to define B2B Growth Opportunities, product refinement, and commercial strategy alongside the B2C Sales Director and Ad Sales team.Apply here: https://www.linkedin.com/jobs/view/3391799704/
Role: Senior Customer Success Manager – UKLocation: London, England, United Kingdom Organization: Cisco As a Senior Customer Success Manager, you will collaborate with Sales and Channel teams to understand the business relationship between clients and ensure growth attainment and increased footprint. Work within the parameters of the established relationship to ensure the satisfaction and success of the accounts enrolled in the program. Develop and maintain long-term relationships with customers and the different groups within the organization. Effectively communicate with third parties such as partners and customers regarding technical issues and customer service inquiries, both orally and in writing.Apply here: https://www.linkedin.com/jobs/view/3393083524/
Role: Customer Success SpecialistLocation: Melbourne, Victoria, Australia (Hybrid) Organization: Open As a Customer Success Specialist, you will Ensure that customers receive an amazing experience when finalizing their insurance requirements. Clearly explain the features and benefits gained when customers set up their policies, not only from a product perspective but the benefits for the community and the environment. Have a say in the direction of the company – we pride ourselves on transparency, we value your advice and effective communication across the business sets us apart from the competitors. Maintain a high standard of compliance and ethical decision-making. Work closely with experts who are there to support you.Apply here: https://www.linkedin.com/jobs/view/3392095106/
Published December 7, 2022
Role: Director, Customer Success Location: Austin, TX, United States (On-site) Organization: Atmosphere As a Director of Customer Success, you will deliver and manage world-class customer onboarding, account management, customer support, and contract negotiation processes that scale at every point in the customer lifecycle. Motivate and inspire customer teams, ensuring they are fully supported and empowered to deliver on their goals. Instill and drive culture and metrics focused on customer experience and service responsiveness. Manage, evaluate and improve products, processes, communications, and tools supporting customer teams. Build strong relationships of trust & collaboration across internal key functions, including Sales, Product, Engineering, Finance, Legal, HR, and Marketing. Your objective is to create a world-class customer experience that minimizes customer churn, maximizes customer retention, and expands existing account revenue.Apply here: https://www.linkedin.com/jobs/view/3390480047/
Role: Customer Success Team LeadLocation: Imperial, PA, United States (Hybrid) Organization: Curology As a Customer Success Team Lead, you will lead a team of specialists by providing guidance, mentorship, and consistent feedback. Drive consistent improvement by setting targets, noting trends, and coaching based on individual needs. Partner with the CS leadership team to maintain department goals for productivity, quality, and customer satisfaction. Inspire a patient-first culture and be a point of escalation for customer issues while ensuring all company policies are being adhered to. Proactively identify areas of opportunity in CS standards of practice and use analytical, problem-solving, and communication skills to propose alternate solutions. Maintain a pulse on the needs of both the customer and the team to inform ongoing learning opportunities and knowledge gaps.Apply here: https://www.linkedin.com/jobs/view/3379864435/
Role: Customer Success ManagerLocation: Stevenage, England, United Kingdom (On-site) Organization: VagaroAs a Customer Success Manager, you will excite the customers by providing an overview of the use, functionality, and benefits. Schedule Onboarding and training sessions with the customers to demonstrate the value of their business by showing them how to use the software. Troubleshoot, resolve, and document customer questions and issues with their software. Increase customer retention by decreasing new customer cancellations due to being unfamiliar with the platform. Be the initial Voice of the customer by cataloging their responses and providing suggestions for the platform based on new-customer feedback. Outreach to existing customers, promoting new features, highlighting key capabilities & functionality of software to help customers grow and run their businesses more effectively.Apply here: https://www.linkedin.com/jobs/view/3379845771/
Role: Customer Success DirectorLocation: Loughborough, England, United Kingdom (On-site) Organization: The Access GroupAs a Customer Success Director, you will build and lead a Customer Success Management team of experienced and highly capable individuals that manage customer relationships and understand their desired outcomes, technical landscapes, and business goals. Deliver measurable outcomes; in particular, driving adoption of Access products and services in a scalable and replicable fashion. Standardize and scale intervention for each point in the journey, define segmentation of the customer base and apply various other strategies. Provide input to global customer success executives on worldwide customer success at scale strategy. Partner with other customer-facing organizations to develop strategies and execute plans that maximize business growth, consumption, customer retention, and account expansion.Apply here: https://www.linkedin.com/jobs/view/3390003335/
Role: Customer Success ManagerLocation: Remote, Australia Organization: VAPAR As a Customer Success Manager, you will build and maintain strong, long-lasting customer relationships. Forecast, track and report on key account metrics, including revenue and relationship targets. Collaborate with sales executives to identify and grow opportunities for your growing region. Drive customer engagement, and customer renewals, and increase NPS. Inform and train users on new features for greater adoption. Use the company’s CRM/Helpdesk to track customer life cycle events & communications.Apply here: https://www.linkedin.com/jobs/view/3378150456/
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