Intelligence-driven, scalable insights for onboarding, adoption, retention, and revenue growth.
Understand your customers interactions with your product and make informed product success decisions.
Bring efficiency, add scale, and connect user behavior to personalized actions.
Define and track onboarding by phase, user progress, account, and portfolios.
Identify, monitor, and execute timely account expansions with real-time reports and indicators.
Proactively identify at-risk customers and prevent churn using automation, early warning insights, and more!
Optimize product usage by monitoring in-depth user data and receiving actionable insights
Improve decision making and actions for enhanced outcomes.
Get a complete view of your customer and all their moving parts.
Create the right scoring system for your organization.
Deliver consistent customer experiences and repeatable success.
Increase your productivity real-time, automated alerts.
Create groups across accounts and users.
Drive adoption, upsell and cross-sell using extensive product data.
Reach out to groups of customers when you need to.
Create surveys to get timely feedback from your customers.
Automate your actions, alerts, surveys, and more.
Create and track tasks across teams.
Create alert rules that are flexible.
Manage, analyze, and optimize your customer interactions.
Proactively uncover key insights and receive data-driven recommendations for your team.
Transcribe your calls and catch key phrases used by customers to trigger actions.
Get status updates, warnings, and extensive reports at the right time so you can make effective decisions.
Create, monitor, and automate comprehensive Playbooks for every scenario.
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The SmartKarrot team is committed to empowering the Customer Success community. Our team works hard to keep on top of the latest CS positions from around the globe, at all skill levels.
Published November 9, 2022
Role: Director of Customer Success Location: Denver, CO, United States Organization: Homebot As a Director of Customer Success, you will hire, train, and manage a team of top-performing individuals and managers. You will serve as project manager and leader for cross-functional initiatives such as standing up a CS/Sales qualified lead engine process, building out a retention strategy for the individual Loan Officer and Real Estate customers, and developing a feedback forum for product development initiatives rooted in the voice of the customer. You will successfully structure, plan, and drive the team to achieve business goals which may include metrics such as: Customer engagement, Renewal (gross retention rate), Expansion (net retention rate), CSAT/NPS, and Average contract length. Apply here: https://www.linkedin.com/jobs/view/3352297400/
Role: VP, Customer SuccessLocation: Remote, United StatesOrganization: EmburseAs a VP of Customer Success, you will drive Customer Success outcomes. Increase renewal rates and reduce churn. Expand the revenue in accounts through cross-selling and up-sell referrals. Influence future lifetime value through higher product adoption, evolving customers into higher tier solutions evolving and maintaining high customer satisfaction and overall health scores. Drive new business growth through greater advocacy and reference-ability. Define and optimize customer lifecycle. Map customer journey. Develop listening points and CTAs within the customer journey (e.g., usage, satisfaction, etc.). Standardize interventions and CTAs for each point in the journey. Manage customer success activities including customer success management, renewals, support cross-sell and up-sell efforts, and advocacy. Apply here: https://www.linkedin.com/jobs/view/3351693448/
Role: Customer Success ManagerLocation: England, United Kingdom (Hybrid)Organization: mpro5As a Customer Success Manager, you will build relationships with key contacts on your accounts and gain a deep understanding of their business needs. Assist with the coordination of customer onboarding and help the implementation team define critical success criteria that correlate directly to the pain points described in the sales process. Working closely with the sales team to assist with customer renewals. Work closely with the technical team to drive adoption and reduce churn. Identifying potential up-sell opportunities for new recurring revenue and Professional services. Be the voice of the customer and feedback to the business on what the users like and dislike about the product. Apply here: https://www.linkedin.com/jobs/view/3348495265/
Role: Customer Success Manager – SaaSLocation: Greater Sydney Area, Australia (Hybrid)Organization: Carter MurrayAs a Customer Success Manager, you will help clients get the most out of the platform and products. Respond quickly to customer support requests and incoming bid requests, helping users to “self-serve”, understand the benefits of using the platform, and unlock the benefits of doing so. Being proactive at identifying potential problems early and supporting the customer to overcome issues. Retaining and growing existing accounts. Be a trusted advisor to the customer and build long-lasting relationships. Helping customers to optimize their projects and delivering project success. Perform consistently and successfully across KPIs and measures of sales metrics, delivery/operational metrics, and customer satisfaction metrics. Apply here: https://www.linkedin.com/jobs/view/3344002578/
Role: Customer Success Consultant (LSP)Location: Remote, European UnionOrganization: XTM InternationalAs a Customer Success Consultant, you will prepare Success Plans for each LSP customer account based on inputs including current entitlement and usage data, relevant product and customer updates or highlights, and clear recommendations to drive value to our LSP partners and their end clients. Lead structured success meetings with LSP customers to review their Success Plan and collaborate with them to maximize positive business outcomes to drive efficiencies within their workflow. Act as a trusted advisor that continuously builds confidence through clear communication and by delivering on commitments. Provide expert coaching to LSP customers on individual elements of the success plan and respond to inbound, ‘how-to’ inquiries that fall between technical support issues and consulting services. Apply here: https://www.linkedin.com/jobs/view/3352243108/
Published November 8, 2022
Role: Director of Customer SuccessLocation: London, England, United Kingdom (Hybrid)Organization: Law Business Research As a Director of Customer Success, you will develop the people, process, and tooling needed to drive meaningful outcomes in the division (GRR, NRR, renewals, customer health, customer advocacy). Leverage data, metrics and insights to build and strengthen the overall CS strategy, specifically working on delivering new CRM Analytics and Service Cloud platforms – ultimately working on customer health benchmarks and driving improvements. Work with the team leaders to manage ongoing CS activities: onboarding, training, customer support, customer success management, and customer education. Support the Business of Law sales teams (both new business and account management) throughout the new client and renewal sales cycles.Apply here: https://www.linkedin.com/jobs/view/3341825509/
Role: Global Head of Customer Success Location: London, England, United Kingdom (Hybrid)Organization: HeimdalAs a Global Head of Customer Success, you will lead a team of Customer Success Team Leads, and share value-based best practices across the team. Set strategic direction for your team and translate it into actionable daily/weekly initiatives. Proactively guide the performance of each team member against pre-defined KPIs and mitigate risks through skills coaching as required. Utilize a high-touch, tech-enabled customer engagement methodology to deliver value for all customers in an impactful way. Advocate on behalf of the CS organization with the C-suite team and cross-functional leadership to foster companywide collaboration and improve overall department efficiency.Apply here: https://www.linkedin.com/jobs/view/3346441410/
Role: Director of Customer Success Location: Remote, United StatesOrganization: AGS HealthAs a Director of Customer Success, you will build a comprehensive profile of each customer that serves as the basis for strategic account management. Develop strong working relationships with both key executives and day-to-day leaders within each customer organization. Manage ongoing communications between the company and customer contacts, including handling issues, escalations, etc. Work closely with the India operations team to ensure all customer meetings are run properly including developing agendas, meeting minutes, reports, etc. Prepare and deliver monthly client executive reports including performance statistics and additional value-added analyses. Work closely with the Operations team to (1) track performance and adherence to SLAs, (2) identify and address potential issues, and (3) follow up on matters raised by customers.Apply here: https://www.linkedin.com/jobs/view/3341268523/
Role: Sr. Director, Customer Success – SaaSLocation: Remote, United StatesOrganization: Movista As a Sr. Director of Customer Success, you will Establish and adhere to best practices in SaaS Customer Success. Recruit, hire, mentor and coach Customer Success team members. Mentor and coach covering both Customer Success practices and processes as well as industry and solution expertise. Serve as the escalation and resolution point for CSMs to address individual customer issues and concerns. Foster a culture of metrics-driven performance in the Customer Success team. Key metrics include customer adoption/usage, Net Promoter Score, renewals, and customer expansion. Identify patterns of repeated challenges with existing customers, and drive those challenges to closure through people, processes, and/or technology. Apply here: https://www.linkedin.com/jobs/view/3341274465/
Role: Customer Success ManagerLocation: Remote, AustraliaOrganization: Ceridian As a Customer Success Manager, you will assist in the development of strategic value plans for Major and Enterprise accounts with a view to identifying a path to Dayforce. Work collaboratively with the sales teams (APJ/EMEA/NA) to ensure the success of Dayforce opportunities within the customer base. Strong customer management, commercial, technical, and business acumen combined with passion and strength for building robust customer relationships with C-level leaders. Preparation and presentation of business proposals. Generating revenues from the existing customer base, by recommending/promoting value-added services, upgrades, and upselling into new solutions and consulting services. Developing and executing a customer satisfaction engagement plan for key customers to maximize growth potential, retention, and advocacy.Apply here: https://www.linkedin.com/jobs/view/3337054075/
Published November 7, 2022
Role: Associate Director, Customer SuccessLocation: Greater Boston, United States (On-site)Organization: SaamaAs an Associate Director of Customer Success, you will drive the overall customer relationship forward and drive product penetration and consulting services revenue in customer engagements. Build and nurture relationships with key customers to build and grow sustainable partnerships and collaborations. Manage a pipeline of jointly targeted accounts, and/or key partnerships, providing insights. Conduct regular business reviews with key accounts contacts to gain insight into their business initiatives and barriers to the success of those initiatives. Growth in customer satisfaction by earning a “trusted advisor” status with senior executives down to the field execution, driving posit. Apply here: https://www.linkedin.com/jobs/view/3340515164/
Role: Head of Customer Success OperationsLocation: Remote, United StatesOrganization: QuickbaseAs a Head of Customer Success Operations, you will collaborate with the VP, GTM Ops and Enablement as well as FP&A and executive leadership in the creation of the Annual Operating Plan (AOP). Drive the implementation of the AOP including team segmentation and alignment, target setting, capacity tracking and utilization. Oversee the documentation of key CX processes and definition of requirements for core systems (PSA, Case Management, CX). Lead the biweekly CX leadership priority review and operations cadence. Support the strategic and on-going reporting needs of the business via QBR/MBR reporting and curation of the core metrics dashboards (customer health, CSM execution, service delivery and capacity, NPS/CSAT). Apply here: https://www.linkedin.com/jobs/view/3348764538/
Role: Customer Success ManagerLocation: Remote, AustraliaOrganization: LogixboardAs a Customer Success Manager, you will manage customer on-boardings and build relationships with key stakeholders. Express genuine care and empathy. Collect and prioritize input and feedback from stakeholders and identify needs vs. wants. Collaborate with the Sales team to ensure a seamless handoff from Sales to CS. Collaborate with the Product team to groom and enhance our product roadmap. Collaborate with Marketing to build and enhance customer facing collateral. Leverage data to enable processes of adoption and usage. Analyze customer usage to identify patterns for success as well as risk. Develop and maintain KPIs for your list of accounts, customer health, and success throughout the contract life cycle.Apply here: https://www.linkedin.com/jobs/view/3250151369/
Role: Senior Customer Success ManagerLocation: Remote, United KingdomOrganization: ZenitechAs a Senior Customer Success Manager, you will provide account-level governance and act as a point of escalation for the client. Identify and convert suitable growth opportunities with existing clients. Manage and report on account level revenues and profit margin. Take the lead on commercial and contract negotiations. Identify case-study opportunities. Provide support for Delivery Manager and development teams to ensure they are set up for success. Work closely with sales, finance and delivery teams to achieve client outcomes.Apply here: https://www.linkedin.com/jobs/view/3306514818/
Role: Customer Success Manager, UKLocation: London, England, United Kingdom (Hybrid) Organization: BrightcoveAs a Customer Success Manager, you will drive retention and growth among the most valuable customers by understanding their business needs and helping them succeed. Manage complex renewals involving multiple teams early enough to support renewal and mitigate risks. Maintain a cadence of communicating with customers about their adoption trends, sentiment, and mining opportunities for deeper engagement. Provide insights to customers to ensure that they get the most out of the platform with the aim of helping grow our customer base. Proactively solve problems for the customer and draws upon their ability to lead, empathise, with a sense of urgency to bring things to a quick resolution.Apply here: https://www.linkedin.com/jobs/view/3348903018/
Published November 4, 2022
Role: Director of Customer SuccessLocation: Remote, United StatesOrganization: FleetioAs a Director of Customer Success, you will lead the Customer Success Management Team across three segments (Enterprise, Mid-Market and SMB) to achieve long-term retention via aggressive usage, adoption, and value realization targets. Inform customer success planning, including customer segmentation, account distribution, organizational design and compensation plans. Be responsible for your team’s productivity by owning and refining operational metrics and reporting critical customer success OKRs. Effectively partner with the Customer Experience enablement function to ensure we are delivering the necessary processes, training and systems to the Customer Success professionals. Be sure to mention coffee in your cover letter so we know you actually read this. Apply here: https://www.linkedin.com/jobs/view/3343997818/
Role: Director of Customer SuccessLocation: San Diego, CA, United States (Hybrid) Organization: MediKeeper, Inc As a Director of Customer Success, you will oversee a team of Customer Success Managers and Associates. Implement metric-driven initiatives for the CS department, such as customer satisfaction, product adoption, and KPIs. Establish and maintain internal and external policies and procedures designed to meet customer and departmental needs. Serve as the “voice of the customer” to drive customer feedback provided in recurring business reviews. Collaborate with cross-departmental teams, such as. Product, Engineering, and IT to manage client custom development projects and inbound software service tickets. Work closely with Sales and Marketing teams on pre-to-post sales processes, and identify opportunities for account upsell and expansion. Apply here: https://www.linkedin.com/jobs/view/3336310994
Role: Customer Success Director Location: Remote, United States Organization: Icertis As a Customer Success Director, you will drive high customer engagement that results in platform adoption, contract renewals, and revenue expansion. Expand relationships with senior business sponsors to understand and execute business goals. Maximize customer’s adoption, develop and measure success goals and address program roadblocks if presented. Build action plans to remediate churn risk, NPS feedback, and to increase reference-ability across the global customer base. Develop tools and processes to accelerate customers’ adoption of and quantify value received from the Icertis platform. Contribute to the continuous improvement of the Customer Success team by sharing knowledge, best practices, process improvements, and customer success stories with your colleagues across the globe. Apply here: https://www.linkedin.com/jobs/view/3314135189/
Role: Sr. Customer Success ManagerLocation: Atlanta, GA, United States (Hybrid)Organization: Project44As a Sr. Customer Success Manager, you will deliver business outcomes related to the growth and retention of your assigned portfolio. Closely monitor contract renewal forecasts and collaborate cross-functionally with your sales counterparts to ensure timely and full renewal. This position will be evaluated on the achievement of critical business outcomes of your portfolio, not limited to…Contract renewal, User adoption and value realization performance, and Portfolio growth. You will coordinate, prepare and deliver best-in-class Executive Business Reviews on a regular basis while engaging a broad cross-functional team. Establish relationships with leadership across sales, services, product, channel, and support leadership to ensure cross-functional alignment at scale. Apply here: https://www.linkedin.com/jobs/view/3344255363/
Role: Customer Success ManagerLocation: London, United Kingdom (Hybrid)Organization: AkeneoAs a Customer Success Manager, you will help design and implement a world-class framework for customer lifecycle management, developing strong client relationships, monitoring customer health and ensuring value and ROI are recognized. You are assigned to a group of strategic accounts and will be responsible for leveraging data and collaborating effectively with both customers and internal cross-functional teams to drive results, client satisfaction, and client revenue retention. You will also partner closely with Sales counterparts to help achieve renewal targets and identify growth opportunities. Apply here: https://www.linkedin.com/jobs/view/3343631069/
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