Identify, monitor, and execute timely account expansions with real-time reports and indicators.
Proactively identify at-risk customers and prevent churn using automation, early warning insights, and more!
Understand your customers interactions with your product and make informed product success decisions.
Define and track onboarding by phase, user progress, account, and portfolios.
Intelligence-driven, scalable insights for onboarding, adoption, retention, and revenue growth.
Handle this critical component of the post sales customer journey.
We aren’t just any Customer Success platform. We have the insights, imagination, and technology that others don’t.
Get a complete view of your customer and all their moving parts.
Deliver consistent customer experiences and repeatable success.
Create the right scoring system for your organization.
Create alert rules that are flexible.
Manage, analyze, and optimize your customer interactions.
Track your tasks easily by account, product, and outcome categories for better efficiency.
Create dynamic segment across accounts and users.
Drive adoption, upsell and cross-sell using extensive product data.
Automate your actions, alerts, playbooks and more.
Proactively uncover key insights and receive data-driven recommendations for your team.
Transcribe your calls and catch key phrases used by customers to trigger actions.
Improve decision making and actions for enhanced outcomes.
Unlock value from your data with our embedded Business Intelligence solution.
Meet the industry’s first virtual assistant (SIA) designed for customer success and account management.
Our core values, team, and community
Get in touch anytime.
Don’t miss an episode of the Customer Success Intelligence Podcast
Our annual survey captures the current state of CS Intelligence and automation.
Resources for new and seasoned Customer Success teams.
Features and SDKs you can integrate into your apps.
Calculate the potential ROI you could achieve with SmartKarrot CS.
Get new jobs sent straight to your inbox.
The SmartKarrot team is committed to empowering the Customer Success community. Our team works hard to keep on top of the latest CS positions from around the globe, at all skill levels.
Published May 8, 2023
Role: Customer Success Associate Location: San Diego, CA, United States (Remote) Organization: Momos As a Customer Success Associate, you’ll be serving as the initial point of contact for clients and responding to all queries. Supplying clients with product instruction or support for the duration of their subscription. Establishing connections with customers and keeping an eye on their accounts to make sure they are satisfied with the company’s goods or services. Helping consumers with any problems or challenges they may have. Providing live chat, email, and phone customer help. Coordinating with other divisions to meet client needs, such as engineering, marketing, and sales. Preserving consumer comments and recommendations. Apply here: https://www.linkedin.com/jobs/view/3601080095/ Role: Customer Success Specialist Location: West Des Moines, IA, United States (On-site) Organization: Aston Carter As a Customer Success Specialist, you’ll be answering incoming calls from participants in the health benefit programmes of our client companies and determine the kind of assistance the caller requires, with some help from others, look into requests and issues. While recording necessary information in computer systems, ask pertinent questions and listen intently to pinpoint specific questions or issues. Intervene with healthcare providers (doctor’s offices) on the client’s behalf to help schedule appointments or link the client with internal specialists for support as needed. Help and inform service providers about the client benefit package, including possible client contracting prospects with our business. Apply here: https://www.linkedin.com/jobs/view/3601234907/ Role: Customer Success Agent Location: London, England, United Kingdom (On-site) Organization: Talvana As a Customer Success Agent, you’ll guarantee a top-notch customer experience by seeing to it that customer inquiries are addressed quickly and competently. To discuss and address any technical and product issues encountered by users, you will collaborate with the technical and product teams. By examining platform content, system logs, and billing data, you can find problems with payments and content. You will interact with instructors and students to respond to inquiries about utilising the platform, and specifically, how to appropriately interact with young users. Apply here: https://www.linkedin.com/jobs/view/3598906528/ Role: Customer Success Location: Edinburgh, Scotland, United Kingdom (On-site) Organization: Trip.com Group As a Customer Success, you’ll Provide insight into the current state of the customer relationship with escalated accounts. Use strong communication skills to connect with customers and negotiate when necessary. Consistently follow-up with customers until their concerns are fully resolved. Develop and maintain a prioritised issue list and action plan to drive resolution to critical issues. Identify and resolve escalated customer concerns and complaints. Apply here: https://www.linkedin.com/jobs/view/3596840915/ Role: Customer Success Manager Location: Bielefeld, North Rhine-Westphalia, Germany (Hybrid) Organization: P.S. Cooperation GmbH As a VP of Customer Success, you’ll be the contact person for assigned customers, build trust and share and document best practices. You check the effectiveness of the customer journey and help customers to overcome problems and achieve goals. You optimize existing logistics processes together with the customer using our solution. You coordinate the interaction and work processes of internal and external employees, including third parties, to guarantee on-time project delivery. You act as a link between the customer and our team development. Apply here: https://www.linkedin.com/jobs/view/3599118467/
Published May 5, 2023
Role: VP of Customer Success Location: Washington, DC, United States (Remote) Organization: Analyst1 As a VP of Customer Success, you’ll create and grow a high-performance customer success team to aid in the expansion and scaling of the company. Create and implement strategies, action plans, and playbooks to enhance customer satisfaction, boost customer retention, and facilitate account expansion. Recruit, educate, inspire, and offer guidance to a group of customer success managers. Strong commitment to ongoing learning. Represent our business while having a thorough understanding of our products. Set realistic sales targets, evaluate past performance data, and forecast future performance to achieve organisational objectives. Create and grow a high-performance customer success team to aid in the expansion and scaling of the company. Apply here: https://www.linkedin.com/jobs/view/3596177499/ Role: Director, Customer Success Location: Ontario, CA, United States (On-site) Organization: Mappedin As a Director, Customer Success, you’ll define and carry out the CS team’s overall vision and strategy. Manage a group of Customer Success Managers who are in charge of maintaining and growing customer relationships through support, product uptake, and value realisation. Set a good example and be prepared to assume each CSM’s position as necessary. Create and sustain 1:M strategies across all segments that encourage Mappedin users to adopt and expand. By creating and managing strategic procedures and workflows, you may lead your team to reach the NRR, NPS, and satisfaction KPIs that you’ve set. Communicates Mappedin’s vision for the customer experience, working with all teams and stakeholders to provide the highest value possible for our customers. Apply here: https://www.linkedin.com/jobs/view/3598011492/ Role: Vice President of Customer Success Location: New York City Metropolitan Area, United States (Hybrid) Organization: Org3D As a Vice President of Customer Success, you’ll Define and carry out the CS team’s overall vision and strategy. Manage a group of Customer Success Managers who are in charge of maintaining and growing the customer relationships through support, product uptake, and value realisation. Set a good example and be prepared to assume each CSM’s position as necessary. Create and sustain 1:M strategies across all segments that encourage Mappedin users to adopt and expand. By creating and managing strategic procedures and workflows, you may lead your team to reach the NRR, NPS, and satisfaction KPIs that you’ve set. Communicates Mappedin’s vision for the customer experience, working with all teams and stakeholders to provide the highest value possible for our customers. Apply here: https://www.linkedin.com/jobs/view/3594408246/ Role: Customer Success Manager Location: Toronto, ON, Canada (On-site) Organization: Gorgias As a Customer Success Manager, you’ll actively take part in the development of our new Customer Success programme, including designing the strategy and developing playbooks according to journey stages. By offering top-notch advice, assist businesses in launching on Gorgias as soon and successfully as possible. Through onboarding, continued adoption, and renewals, decrease attrition and promote expansion across the client lifecycle. Discover customer goals and assist them in achieving them by serving as their valued advisor. Apply here: https://www.linkedin.com/jobs/view/3597752441/ Role: Customer Success Representative Location: Vancouver, BC, Canada (On-site) Organization: Intranet Connections As a Customer Success Representative, you’ll achieve an annual retention rate on allocated accounts of more than 90% as a key factor in the success of customer projects. Within 90 days, interact with and assume leadership of 50 accounts. Create plans for intranet optimisation with the assistance of internal experts. Conduct biweekly routine touchpoints with active accounts. Lead intranet onboarding programmes from beginning to end within predetermined timeframes. Find and encourage chances to extend platform use to new technologies. Provide clients with value that generates favourable online reviews and case studies. Keys to a successful help desk. Within 90 days, resolve up to 40 customer tickets per month. Apply here: https://www.linkedin.com/jobs/view/3598567898/
Published May 4, 2023
Role: Vice President of Customer Success Location: Chicago, IL, United States (On-site) Organization: Dice As a Vice President of Customer Success, you’ll be the spokesperson for customer success by introducing continuous improvement strategies, business transformation opportunities, POC collaboration, and strategic industry alliances, all while ensuring high NPS scores for assigned customers. Establish a solid rapport with the CIO and C-Suite and work together with the leadership to shape the roadmaps for innovation and transformation. Gain a thorough understanding of the goals and internal workings of the assigned accounts as you develop account level expertise. Maintain up-to-date knowledge of pertinent sector and account-related news, and incorporate it into your account strategy. To fulfil the needs of the client and Birlasoft, create efficient processes that provide leadership and structure in confusing situations. Apply here: https://www.linkedin.com/jobs/view/3596081716/ Role: Customer Success Manager Location: Aachen, North Rhine-Westphalia, Germany (On-site) Organization: EMSU GmbH As a Customer Success Manager, you’ll be responsible for communication on upcoming campaigns. Advice and support for customers. Development of communication strategies. You work closely with the sales and service team. Apply here: https://www.linkedin.com/jobs/view/3595336613/ Role: Customer Success Manager Location: Germany (Remote) Organization: TutorSpace As a Customer Success Manager, you’ll be the most important contact person, you ensure that our parents and students have a high level of customer satisfaction (by telephone, email and WhatsApp). You always help our customers to find an optimal solution and advise them with an open ear on contract extensions and the required number of hours. You will coordinate closely with our team of tutors and educational advisors. You will help us to understand our customers even better and to continuously improve our processes and workflows. Write analyses, reports and evaluations. Apply here: https://www.linkedin.com/jobs/view/3595326712/ Role: Customer Success Manager Location: Hamburg, Hamburg, Germany (On-site) Organization: join.com As a Customer Success Manager, you’ll be creating customer campaigns in our campaign system. Enrichment and verification of data. Organisation, coordination and monitoring of customer campaigns. Interface function between marketing and operations. Preparation and follow-up of meetings and appointments. Addressing and advising new customers by email and telephone. Preparation of offers and invoicing. Preparation of presentations, minutes and statistics. Filing and resubmission. Apply here: https://www.linkedin.com/jobs/view/3595324831/ Role: Customer Success Manager Location: Berlin, Berlin, Germany (On-site) Organization: Insurgo GmbH As a Customer Success Manager, you’ll be the central contact person for our customers’ complex data migrations. You prepare the customer’s data for the import (preparation of Google spreadsheets, data maintenance, etc.). As an Insurgo expert, you are the first point of contact for our users and manage their inquiries in a confident and solution-oriented manner. You will play a key role in the successful move of our new customers to Insurgo. You accompany our customers in Insurgo onboarding from the first click. Apply here: https://www.linkedin.com/jobs/view/3595328934/
Published May 3, 2023
Role: Customer Success Manager Location: Cambridge, England, United Kingdom (Hybrid) Organization: ADVANCE® AI As a Customer Success Manager, you’ll guarantee organic growth by looking for chances with other companies and nations. Develop proactive, long-lasting relationships with clients at various levels of the client organisation and departments. Recognise client requirements and needs to guarantee that we are consistently meeting their expectations. Planning and preparing for client meetings, participating in business development meetings, and providing follow-up and proposal development as needed are all examples of business development support. Apply here: https://www.linkedin.com/jobs/view/3594556250/ Role: Customer Success Manager Location: United States (Remote) Organization: Feathr As a Customer Success Manager, you’ll Learn and keep up-to-date on Feathr so you can talk to consumers about the features and uses that are most pertinent to their individual marketing requirements. Establishing and maintaining long-term connections with clients will help you better understand their needs and boost annual customer retention. Call clients on a frequent basis to check in and discuss how they’re using the platform and how they’re adopting the new goods. Be prepared to dispel doubts and promote the benefits of Feathr products. Determine prospects for client growth based on demands, and then manage the sales cycle (from starting the conversation through concluding the transaction) for those opportunities. While some sales will occur in the middle of contracts, others will take place when customers renew their licences on an annual basis. Apply here: https://www.linkedin.com/jobs/view/3594556250/ Role: Customer Success Specialist Location: Broomfield, CO, United States (On-site) Organization: Robert Half As a Customer Success Specialist, you’ll develop and put into practise strategies to enhance the client experience. Deliver first-rate customer service over the phone and/or email in a busy setting. Create, monitor, and analyse measures for customer success. Delve into difficult challenges and concerns. Encourage customer shopper s acquisition, loyalty, and retention. Train and coach personnel who interact with customers to enhance their loyalty. Apply here: https://www.linkedin.com/jobs/view/3594070775/ Role: Customer Success Intern Location: New York, United States (Remote) Organization: Novata As a Customer Success Intern, you’ll be held to go over the status of the project and resolve any issues, questions, or suggestions. If you live nearby, you can visit our offices in New York or Washington, DC, to meet with your mentor and the rest of the team. A mentor will be chosen for each intern. In addition to their immediate supervisor, the mentor will help the intern adjust to the workplace culture, respond to general inquiries, and offer support. They will meet with the project supervisors to wrap up and review the project and deliverables after the internship. The project manager will assess the intern’s performance as well. Apply here: https://www.linkedin.com/jobs/view/3595748915/ Role: Customer Success Agent Location: Dallas, TX, United States (On-site) Organization: LifeSeasons As a Customer Success Agent, you’ll each day, respond to 80–100 incoming calls, emails, and chats from customers and determine the kind of assistance they require. While recording necessary information in computer systems, ask the right questions and listen intently to identify any specific questions or issues. Guiding consumers through LifeSeasons and NeuroQ websites while reassuring and encouraging them to become independent users of our tools. Work with support resources to resolve customer issues and/or collaborate with others to resolve escalated issues by researching difficult issues across multiple databases. Apply here: https://www.linkedin.com/jobs/view/3592788880/
Customer Success PlayBooks
8 min read
Explore the exciting world of Playbooks for Up-selling and Cross-selling! Discover the winning strategies, expert…
22 Sep 2023
Discover effective ways for Customer Success leaders to empower their teams. Explore top CS benchmarks…
02 Aug 2023
Discover the power of a Customer Success Dashboard and find templates to boost your business…
31 Jul 2023
Get Customer Success jobs sent straight to your inbox.
In Episode 26, our CEO chats with Irit Eizips about the evolution of AI-Powered Customer Success.
Listen wherever you get your podcasts.
Current insights, resources, inspiration, and ideas that will help take your Customer Success team to the next level.
We survey CS Teams from all over the world to get their feedback on current industry trends and what they see for the future of CS.
See how SmartKarrot can help you deliverwinning customer outcomes at scale.