Role: Customer Success Specialist
Location: Warsaw, Mazowieckie, Poland (Hybrid)
As a Customer Success Specialist, you will manage and support the success of a portfolio of customers across the entire post-sale customer journey from kick-off to advocacy and renewal. Proactively work with the sales team on upsells and expansion opportunities while mitigating potential churn risks. Think strategically to establish, maintain, and plan on how to maximize platform satisfaction. Share knowledge and socialize customer performance and its results with the rest. You’ll participate in webinars and the creation of case studies, present at company meetings, and write blogs and articles. Becoming a product expert – you know the organization, players, and their influence on success, and you can communicate ROI to various customer stakeholders.
Apply here: https://www.linkedin.com/jobs/view/3437740566/
Role: Senior Director, Customer Success
Location: Remote, United States
As a Senior Director, Customer Success, you will impact the Customer Success organization by proactively promoting the adoption, optimization, advocacy, retention, and discovery of key customer opportunities within your team. Own key metrics for your team including renewal forecast, activity management, upsell, adoption, and churn. Optimizing the customer journey with the goal of driving increased value realization and decreased time-to-value from solutions. Recruit, coach, motivate and direct a high-performing team to optimum results for the client base. Build and support a high-energy, customer-focused culture by ensuring and managing escalations and negotiations in conjunction with your direct reports. Define and oversee the customer journey process and touchpoints of high-growth customers.
Apply here: https://www.linkedin.com/jobs/view/3434217312/
Role: Customer Success Manager
Location: Perth, Western Australia, Australia
Organization: Pure Storage
As a Customer Success Manager, you will establish, own and drive strategic, operational, risk, and growth management reviews as they relate to hardware/service delivery, deployments, migrations, capacity planning & expansions. Own the overall post-sales service delivery relationship with key customers with complete responsibility for total customer experience within your accounts. You will be required to own and drive service value delivery, issues management, escalations, and resolution. Manage, maintain and execute platform and customer SLAs, customer touchpoints and communications. Act as a customer advocate and conduit into various internal cross-functional teams, including Sales, Support, Engineering, Product Management and Executive leadership.
Apply here: https://www.linkedin.com/jobs/view/3292436313/
Role: Head of Customer Success – EMEA
Location: London, England, United Kingdom (Hybrid)
As a Customer Success Manager, you will own a full renewable book of business across EMEA, including adoption, renewals, and expansion in SMB, Commercial, and Enterprise accounts across every industry. Lead and develop the regional Customer Success Leaders across EMEA as their teams focus on driving the success of customers across all categories. Manage a large P&L where you are responsible for hitting revenue (renewal and expansion) targets and expense targets on a quarterly and annual basis. Lead and develop high-performing, engaged teams. Partner cross-functionally to design and implement new business processes and drive efficiency gains. Develop measurable and repeatable best practices and strategies resulting in product adoption, value, and expansion.
Apply here: https://www.linkedin.com/jobs/view/3359892674/
Role: Customer Success Director
Location: Brighton, England, United Kingdom (Hybrid)
As a Customer Success Director, you will proactively drive the performance and value of the guided selling engine across a strategic portfolio to ensure that retention, growth & health goals are achieved. Own the customer from post-sale through to renewal including successfully onboarding and passing proof of concepts, delivering performance lead success plans, owning the renewals processes to ensure retention and annual growth, and risk management within the customer base. Create and nurture relationships with champions, executive sponsors, and broader relationships within the customer base. Leading on and feeding into the Customer Success strategy and best practices. Mentor the Customer team to ensure that best practice and knowledge is shared amongst the entire team and the customer portfolio.
Apply here: https://www.linkedin.com/jobs/view/3431143631/