{"version":"1.0","provider_name":"Customer Success Blogs: Customer Churn Analysis &amp; Customer Churn Prevention","provider_url":"https:\/\/www.smartkarrot.com\/resources","author_name":"Swati Somineni","author_url":"https:\/\/www.smartkarrot.com\/resources\/author\/swatisomineni\/","title":"Top 10 Customer Relationship Management (CRM) Trends for 2021","type":"rich","width":600,"height":338,"html":"<blockquote class=\"wp-embedded-content\" data-secret=\"cPYKZnsR4E\"><a href=\"https:\/\/www.smartkarrot.com\/resources\/blog\/crm-trends\/\">Top 10 Customer Relationship Management (CRM) Trends for 2021<\/a><\/blockquote><iframe sandbox=\"allow-scripts\" security=\"restricted\" src=\"https:\/\/www.smartkarrot.com\/resources\/blog\/crm-trends\/embed\/#?secret=cPYKZnsR4E\" width=\"600\" height=\"338\" title=\"&#8220;Top 10 Customer Relationship Management (CRM) Trends for 2021&#8221; &#8212; Customer Success Blogs: Customer Churn Analysis &amp; Customer Churn Prevention\" data-secret=\"cPYKZnsR4E\" frameborder=\"0\" marginwidth=\"0\" marginheight=\"0\" scrolling=\"no\" class=\"wp-embedded-content\"><\/iframe><script>\n\/*! This file is auto-generated *\/\n!function(d,l){\"use strict\";l.querySelector&&d.addEventListener&&\"undefined\"!=typeof URL&&(d.wp=d.wp||{},d.wp.receiveEmbedMessage||(d.wp.receiveEmbedMessage=function(e){var t=e.data;if((t||t.secret||t.message||t.value)&&!\/[^a-zA-Z0-9]\/.test(t.secret)){for(var s,r,n,a=l.querySelectorAll('iframe[data-secret=\"'+t.secret+'\"]'),o=l.querySelectorAll('blockquote[data-secret=\"'+t.secret+'\"]'),c=new RegExp(\"^https?:$\",\"i\"),i=0;i<o.length;i++)o[i].style.display=\"none\";for(i=0;i<a.length;i++)s=a[i],e.source===s.contentWindow&&(s.removeAttribute(\"style\"),\"height\"===t.message?(1e3<(r=parseInt(t.value,10))?r=1e3:~~r<200&&(r=200),s.height=r):\"link\"===t.message&&(r=new URL(s.getAttribute(\"src\")),n=new URL(t.value),c.test(n.protocol))&&n.host===r.host&&l.activeElement===s&&(d.top.location.href=t.value))}},d.addEventListener(\"message\",d.wp.receiveEmbedMessage,!1),l.addEventListener(\"DOMContentLoaded\",function(){for(var e,t,s=l.querySelectorAll(\"iframe.wp-embedded-content\"),r=0;r<s.length;r++)(t=(e=s[r]).getAttribute(\"data-secret\"))||(t=Math.random().toString(36).substring(2,12),e.src+=\"#?secret=\"+t,e.setAttribute(\"data-secret\",t)),e.contentWindow.postMessage({message:\"ready\",secret:t},\"*\")},!1)))}(window,document);\n\/\/# sourceURL=https:\/\/www.smartkarrot.com\/resources\/wp-includes\/js\/wp-embed.min.js\n<\/script>\n","thumbnail_url":"https:\/\/www.smartkarrot.com\/resources\/wp-content\/uploads\/sites\/3\/2026\/07\/CRM-Trends.jpg","thumbnail_width":1000,"thumbnail_height":667,"description":"Are you aware of emerging CRM Trends? Here are the top ten ones to watch out for 2021. So, brace yourself up and scroll on to find what\u2019s in it for next year."}